I recently ordered a couple new headlamps for my 2007 Lexus IS350. The car I have has the AFS lights but I did not know this at time of purchase. As such the lights that I received did not fit ( my... See more
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Updated from a 1 star review. Was initially charged double for shipping and denied acknowledgement of the issue nor a refund of the extra shipping (for windshield wipers, shipped from Wisconsin to... See more
Reasonable delivery time and affordable. I saved over $1000 using Lexus parts now. My local Lexus dealer told me there were no dealers outside of Lexus to buy the rear hatch struts. They were going... See more
Cheaper than local dealer. The wait time was a little bit, but I know it all depends a parts network. I am appreciative of other places able to get cost plus percent prices (discount) I use to ge... See more
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Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.
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4.2
Great
689 reviews
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Replied to 87% of negative reviews
Typically replies within 48 hours
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company sends wrong parts denies replacement
Lexus partsnow.com send me the wrong part. I confirmed that it was the wrong part with photographs of the part they shipped me with what I ordered on my receipt. After waiting a week for their claims department to reject my request for an exchange for the part that I ordered they told me the request was denied because the part I ordered was electronic. They ignored the fact that the right side mirror for my car was not the part that I ordered. I was then told to wait another 2 days for them to review my RMA. Their customer support is completely unhelpful and they're clearly not looking at what they're sending out. They're also blindly denying RMA requests in hopes that customers will become frustrated and give up so they can keep your money after sending people parts that they didn't order. This is a $600 mirror for my car. When I explained that they sent me the wrong part number without even looking at what the part number was they claimed that the part number that I ordered was superseded by the part that they sent me and that Toyota no longer makes that part. However this is untrue as the part number still exists on lexus's web page and is still available through the dealership as well. Essentially a white marble colored right side mirror when I ordered a silver one to match the paint color of the car. Lexus still makes that paint color and still makes the mirror with that color. The part number that I ordered from their website was right down to the color code and instead of sending that to me or telling me they didn't have it they just shipped me a different color that nobody wanted so that they could make their sale. And now they're trying to deny the replacement. All I want is the part I ordered my money back and I want it taken care of immediately.
4 May 2026
Unprompted review
Reply from LexusPartsNow.com
Hi Tiger,
When a part has a manufacturer supersession, our site discloses the information in the description with “REPLACED BY” followed by the updated part number. Please rest assured the fitment will be exact.
We'd also like to clarify that our catalogue follows the manufacturer’s most up-to-date supersession data, while other sources may still reference the older part numbers. As a result, the part shipped per invoiced will correspond to the updated part number provided by the manufacturer.
We understand how frustrating this situation may be, and we appreciate your feedback as we continue working to improve clarity around part updates.
For more information regarding our returns policy, please visit: https://www.lexuspartsnow.com/service/lexus-return_policy.html
Fast shipping and correct part received.
29 April 2026
I bought some parts and the parts was…
I bought some parts and the parts was shipped to me quickly and they were general parts. Thank you.
29 April 2026
Part arrive in good time and great stock
29 April 2026
Reply from LexusPartsNow.com
Thank you for your feedback. Unfortunately, per our return policy we cannot proceed with your RMA due to timeframe. Please refer to our return policy below. Again we apologize for the inconvenience.
www.lexuspartsnow.com/service/lexus-return_policy
Quick find and replace and the part was…
Quick find and replace and the part was an OEM part and fit beautifully. Price was a great plus and was very happy to install and enjoy the use of the new part. Thank you for the fast shipping as well.
29 April 2026
Lexus of Louisville is outstanding
Lexus of Louisville had the part in stock that I wanted, and I could pick it up that day.
8 April 2026
Great service! VERY professional.
The total service crew! Raegan Beck is so good to my girls and their cars..
29 April 2026
Always quick
Always quick, and in this case the shipping was very reasonable considering large/oddly shaped part.
29 April 2026
Excellent experience
29 April 2026
Excellent communication and fast…
Excellent communication and fast delivery. Part is genuine and exactly what I needed.
29 April 2026
I received what I ordered and the parts…
I received what I ordered and the parts are OEM and that's what I wanted. I will ordered from them again.
29 April 2026
Easy ordering &part came quickly.
29 April 2026
The product was exact fit easy to…
The product was exact fit easy to install notice a huge difference once installed arrived on time as needed. Highly recommend would purchase again well done. 🙏
23 April 2026
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