I recently ordered a couple new headlamps for my 2007 Lexus IS350. The car I have has the AFS lights but I did not know this at time of purchase. As such the lights that I received did not fit ( my... See more
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Updated from a 1 star review. Was initially charged double for shipping and denied acknowledgement of the issue nor a refund of the extra shipping (for windshield wipers, shipped from Wisconsin to... See more
Reasonable delivery time and affordable. I saved over $1000 using Lexus parts now. My local Lexus dealer told me there were no dealers outside of Lexus to buy the rear hatch struts. They were going... See more
Cheaper than local dealer. The wait time was a little bit, but I know it all depends a parts network. I am appreciative of other places able to get cost plus percent prices (discount) I use to ge... See more
Company details
Written by the company
Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.
Written by the company
Contact info
4.2
Great
689 reviews
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Replied to 87% of negative reviews
Typically replies within 48 hours
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Getting the correct part that I needed…
Getting the correct part that I needed for my car, The pricing was perfect and the delivery time was superb
28 May 2026
Part came on time and was a perfect fit…
Part came on time and was a perfect fit but I was a little surprised to learn that the replacement mirror I ordered did not actually come with a mirror. It was the entire assembly except for the mirror. I was able to salvage the mirror from my broken assembly, and it worked out ok.
28 May 2026
Reply from LexusPartsNow.com
Hello Joel,
Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better. OEM components do not always come from the manufacturer as a complete assembly and may be sold individually depending on the specific part and manufacturer packaging.
We apologize for any confusion and appreciate the opportunity to address your concerns. If you have any questions regarding a specific part or assembly, our team is always happy to help. We’re always looking to improve, so your input is valuable and helps us do just that.
It is not satisfied
It is not satisfied, because one matching part is missing and it cannot be used to the vehicle.
28 May 2026
Reply from LexusPartsNow.com
Hello Richard,
Thank you for your feedback. We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better.
We’re always looking to improve, so your input is valuable and helps us do just that. Your feedback is essential for improving our services.
Part arrived quickly
Part arrived quickly. It was the perfect fit and we fixed the problem easily.
28 May 2026
Easy to find OEM Lexus parts
Easy to find OEM Lexus parts and cheaper price than going to the Dealership.
28 May 2026
Reply from LexusPartsNow.com
Thank you for sharing your feedback with us.
We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you.
We’ve looked into your order, and unfortunately it falls outside our 5-business day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause.
For more information regarding our returns policy, please visit https://www.lexuspartsnow.com/service/lexus-return_policy.html
I received and installed the…
I received and installed the replacement part, but unfortunately it does not appear to be working correctly. I followed the installation steps as best as possible, but the part is still not functioning and getting the same error code as before with the initial part.
I also could not find an easy way to contact customer service for troubleshooting assistance. Before assuming the part is defective, I would appreciate guidance to confirm that it was installed correctly or assistance with testing the part.
At this point, I would like either technical support, a replacement part, or instructions on the next steps.
23 April 2026
Reply from LexusPartsNow.com
Thank you for sharing your experience, we sincerely apologize for the trouble you've encountered with your order.
To ensure we can resolve issues, please create an RMA by following these quick steps:
On our website click on [Contact Us] and select [RMA]
Wrong Parts — Use this when the items you received do not match what you ordered.
Damaged — Select this if the parts arrived with visible damage. Warranty / Defective — Choose this if the part is defective after installation. Missing — For orders that arrived incomplete or missing specific items.
Core Return — Use this when your order includes a core return. No Longer Needs — For any situation that doesn’t fall under the categories above.
Once your request is submitted, our team will review the details and assist you with the next steps as quickly as possible.
Your feedback is essential for improving our services.
They had the right part for the right…
They had the right part for the right price and it was delivered quickly.
31 March 2026
Ordering online was easy
Ordering online was easy. Very simple to select my part that fit my vehicle. They had drop downs that made sure I got the part that fit my car. Check out was easy as well.
28 April 2026
Good service and prices
All the parts I ordered were sent to me quickly and accurately. The price for parts was less than the dealer prices
23 April 2026
Part came next day as promised.
1 May 2026
No Customer Service
Terrible experience, I felt like they didn't want to be bothered or sell anything. I had a question about a part and clips to connect it with. The AI chat sent me in circles and told me to send an email. I did so and it's been almost 48 hours with no response. I tried calling but the phone tree said not to call them about parts verification, they would not answer these questions on the phone and directed me back to the chat feature. I went back to the chat feature and it again just took me in circles to an email. I finally gave up and ordered one from a nearby dealership. The extra $20 was a small price to pay for talking to someone on the phone.
27 May 2026
Unprompted review
Reply from LexusPartsNow.com
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and stand firmly behind the quality of our products and customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further. Your feedback is essential for improving our services.
Terrible company
Terrible company, sent me wrong part, how ignorant you have to be to sent a wrong part! Their support is a waste of time, probably some offshore company in India. I live in Europe, so paid a lot for shipping of a wrong part, now i have to pay for the shipping back and then again for shipping to me. US companies are getting worse every day, sloppy.
They sent me shipping label to return the wrong part and the label is fake, cant be used said by the FedEx guy as he tried to scan the barcode
21 May 2026
Unprompted review
Never again, horrible company.
A coplete runaround and wasted time.
Hours on the 'chat' line. endless auto e-mails.
Rude service when you can even get it. More than a week just to find the order status, contnuously told 'shipped' and USPS says 'awaiting shipment'. over and over for a week.
The worst on-line company we've ever dealt with.
19 May 2026
Unprompted review
Reply from LexusPartsNow.com
Thank you for your feedback. While shipping delays and handling issues are unfortunately outside of our direct control once the package has left our facility, we understand how frustrating this situation must be.
Thank you for your patience and for bringing this to our attention. Your feedback is essential for improving our services.
Excellent Service and Fast Delivery service was excellent
The service was excellent. The part I ordered arrived quickly and without any problems, and it was exactly as advertised. Very satisfied with the experience, and I would definitely order from them again.
29 April 2026
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