We booked Lets get Moving because of their confidence in so many great reviews - however we learned that their service is not so great. The day of our move went fine until one hour before they were d... See more
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Let's Get Moving Hamilton...reviews are definitely fake or forced. We were bullied into giving a 5 star review or our furniture would not be unloaded at the end. Company was 2 hours late and heavily... See more
Company replied
Worst move of my life
Company replied
Gurpinder, manvir, vipan were awesome to work with. They were careful strong fast and capable. I will definitely use this company again
Company details
Written by the company
Welcome to Let's Get Moving, one of Canada's top-rated moving and logistical service providers! We pride ourselves on our unwavering commitment to exceptional customer service and seamless relocations, regardless of scale or complexity. Our Premier Services Include: Residential Moving: Safely move your precious belongings to your new home. We handle everything from studio apartments to sprawling estates, ensuring a stress-free transition for families and individuals. Commercial Moving: Relocating your business? Our expert team ensures minimal downtime, allowing you to maintain productivity. We cater to everything from small offices to large corporate setups. Packing Services: Our meticulous packing professionals use high-quality materials to protect your items, ensuring they reach their destination in the same condition they left. Storage Solutions: In between moves or looking for a safe space for your items? Our secure storage facilities offer short-term and long-term options, catering to all your storage needs. Junk Removal: Declutter and rejuvenate your space. Whether you're moving out or simply refreshing your current location, our junk removal service ensures you're left with a clean slate. Dive into our TrustPilot reviews and see for yourself why Canadians across the nation trust 'Let's Get Moving' for all their moving and logistical needs. Join our community of satisfied clients and experience a hassle-free move today!
Contact info
65 Biggar Ave #2, L8L 3Z3, Hamilton, ON, Canada
- (905) 667-9555
3.1
Average
4 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from Let's Get Moving - Hamilton
Hello Margo,
we are truly sorry to know of your exprience with LGM.
Please provide us with any information you can in regards to your booking withy the company and we will ensure this matter is rectified for you immediatley.
You can reach us at 1877-460-2929 ext 820 or via email at: customerservice@letsgetmovinggroup.com
We look forward to hearing from you soon.
LET'S GET MOVING
Gurpinder
Gurpinder, manvir, vipan were awesome to work with. They were careful strong fast and capable. I will definitely use this company again
20 May 2025
Unprompted review
Reviews are definitely forced
Let's Get Moving Hamilton...reviews are definitely fake or forced. We were bullied into giving a 5 star review or our furniture would not be unloaded at the end. Company was 2 hours late and heavily overcharged us. What they do is give you the final amount (over double what they quoted us) and spring it on you to pay before unloading the most expensive item...they also gave us a form to sign, that states you will not give a bad review and will rate 5 stars. When we said we wouldn't sign, they said they would not unload the rest of our furniture. After much arguing (over an hour) and our refusal to sign the forced 5 star, we paid the amount we didn't initially agree to, they unloaded it but harassed me with phone calls for months afterwards to not write a bad review.
Edit; I'm not using my name because I'm actually frightened of this company. And yes, you DID try to force a 5 star by not returning my items. OWN IT.
28 July 2023
Unprompted review
Reply from Let's Get Moving - Hamilton
Hello Rain Shine,
we are truly sorry for the experience you had with LGM Hamilton in 2023.
Rest assured, our services have improved since that time and we are always taking proper steps and actions to ensure improvement are constantly being made.
Forcing anyone to sign a document before offloading items is not an accurate representation of how we do things, nor is it how we should ever be operating.
We cannot find you in our system, and ask that you reach us at: customerservice@letsgetmovinggroup.com or at 1877-460-2929 ext 820.
We look forward to hearing from you soon.
LGM HAMILTON
Be careful when the moving company demands payment before the day is done
We booked Lets get Moving because of their confidence in so many great reviews - however we learned that their service is not so great. The day of our move went fine until one hour before they were done, they demanded payment by e-transfer immediately, without any invoice or review of services. Earlier in the day, in their haste to move furniture, they did damage the stones at our entrance but they immediately called their office and confirmed a $400 credit for the damage. When payment was demanded they advised that the credit would follow later. This did not happen and their sales office denied that any such agreement was made. Be careful when the demand for payment is made before their day is done,
8 November 2023
Unprompted review
Reply from Let's Get Moving - Hamilton
Hello Doris.
Thank you for taking the time to share your experience. We genuinely appreciate all feedback, as it helps us improve and address concerns directly.
We’re glad to hear that the move itself went smoothly overall, but we’re truly sorry to learn about the frustration you experienced regarding the payment process and the damage at your entrance. That is certainly not the experience we aim to provide. Our standard procedure is to be transparent about payment timing and to clearly document any credits, damages, or adjustments so there is no confusion for our customers.
Regarding the damage you mentioned, we take responsibility for any issues caused during a move very seriously. If a credit was discussed on the day of service, it should have been properly documented and honored. We understand how upsetting it can be to feel that an agreement was not followed through, and we regret the miscommunication that occurred.
We would very much like the opportunity to review this matter in detail, including the notes from the moving team and office communication, to ensure it is handled fairly and appropriately. Please reach out to our customer care team directly with your move details so we can look into this further and work toward a resolution.
Please reach our customer support team at 1877-460-2929 ext 820 or via email at: customerservice@letsgetmovinggroup.com
Your feedback is important to us, and we appreciate you bringing this to our attention.
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