lesmillsondemand.com Reviews 

I always considered their equipment to be extortionately over priced so never bought any, but their yearly subscription has now jumped to £179.99, I subscribed for many years as it was below £100, now they are just being greedy. I also felt that the majority of their work outs are just repeats in a different venue and the music for recent trips (spin bike) is just awful. I also found their step sessions to involve too much jerky and squat movement that can easily injure you if not fully warmed up. I ended up just using the first two step beginner classes, I did like all the instructors though so can’t fault them as they were very motivating. Is it all good enough at £179.99 NO WAY!

Les Mills pilates is not proper pilates Pilates are slow controlled movements this pseudo Pilates is fast and doesn’t consider proper form it’s more a Core workout and should not be marketed as such also instructors are not pilates proper trained

I like the workouts but I have given two stars because the camera angles really annoy me! I am trying to follow a class at home and need to see the instructor, I don’t want to see their faces or have circling camera angles and the instructor giving shake’s to the camera, a nice full body camera angle would be great!!!!

Consistency in keeping up with the exercises. What I love this app because not only have I felt so much energy but also my body is getting into shape and feeling quite energetic. Super helpful.

It’s brilliant, affordable. I love it

Subscribe, pay ... the account shows I have an active subscription, but also says 'no active subscription', so I've paid for a subscription I can not access ... and there is no response from email customer service or telephone line. Shame, because I think the classes are excellent.

they cancel your memberships but yet take the funds

Last year I used Les Mills Vic Park and I’d highly recommend, great equipment and sufficient space, awesome class options, good coaches and friendly teams. My rating is based on my experience with Les Mills Newmarket. The class timing and options are avg, the parking isn’t ideal, the hairdryers etc are always out of order. I was on a flexible membership purely because of my work. The membership is a one weeks notice period and they made me give a full paid months notice. Would not rejoin Newmarket.

LM On Demand signature increased 100% from 2024 to 2025, that is a shame. I even got a discount of 33% , still it is too much! First of all, Les Mills must understand that people who oft subscribe is ALSO paying GYM membership. On Demand was born after the pandemic, as an option for people to train at home. And so it is: a plan B for people training at home or travelling. Second, the app is very limited, the conection is poor, it runs very slowly, often the training which I select "is not available in my region" then I need to choose another one. The "search" option must be improved. Also there is no option like in many other training apps to see the training history, show statistics like number of trainings, hours, type of trainings, that would be a value added. I will wait until LM they review their price, currently is overestimated, even for being Les MiIlls. And listen! There are many other good options out there!

Les Mills is quite simply the best gym in Christchurch. Excellent facilities and classes with very friendly staff.

Les Mills Should have ladies at the gym Monday and Wednesday Friday and Sunday and the guys Tuesday Thursday and Saturday that's my opinion to keep guys from looking at ladies bum's and tits.
guys in their car's wow Mamma. God dam what are Rush. the car's weight 15000kg and put a man in the car there body weight 250 pounds
back in Egypt if you try to build a pyramid. then that's how much you weigh.
I wonder why the guys are packing on the pound
should have gone to Les Mills or called Jenny kraig.

my membership went from $91 a year to $45 a month!!!! Cancelled immediately. I hate being ripped off! Grrr!

I have spent six months trying to resolve my membership payout with Member Services, repeatedly having the same conversations at reception and over the phone. Despite being assured months ago that I had paid everything owed, I’ve now been told there’s still an outstanding balance. The in-person staff are excellent, but Member Services has been consistently frustrating. They lock you into auto-renewals without prior approval, take money from your account without consent, and no matter who you speak to, you get reassurances that ultimately lead nowhere. They overcharge, continue to request information you’ve already provided, and even after asking to cancel your membership, they keep coming back with the same requests. Or say they need in writing yet you have give them info on the phone. And the rowers are old at Taka and when asked to use the new ones upstairs, told that was a diff entity to the gym downstairs yet membership doesn't state that. So overall a terrible membership experience.

Same problem many below have already reported. Taking payments for annual subscription which did not sign up to and without consent or notification. Tried to cancel but not being acknowledged. Don't actually know how they are taking my money as there is no recurring payment set up on. Currently going through the bank to get the payments blocked.

I have been using it for 2 years now. I go the gym 3 times a week and use the app the rest of the time. The choice of classes is great. I do a bit of everything, from pump to dance, step, tone, Pilates, stretch etc. The instructors are very motivating and very clear with their instructions (giving options and explaining everything). I wish the instructions at my gym were like the les Mills instructors. Some of the earlier videos when the classes were with an audience, the camerawork was not great but it’s perfect nowadays.
I highly recommend les Mills

Ok, Les Mills has only English in their app, thats fine with me. But I am not a native speaker, and, while I appreciate the whole inclusion and multicultural experience, I cannot understand 25% of the trainers. A strong Asian or Australian accent can lead to a European hating the training because a European ear cannot catch what the trainer is saying and only looking is not always possible. Why are you doing this, Les Mills?? Why can't you have trainers with clear understandable English in your videos?

I signed up to the free trial, decided it wasn't for me. Cancelled on the last day of the free trial and they've already taken over £100 out my account for an annual subscription. Emailed their customer service team as it's still the end of my free trial but they've said no refunds despite requesting immediately and still within my trial period. I received no emails or notification the payment was being taken. A reputable company that believed in what it offers should not need to engage in shady behaviour like this.

Basically, Les Mills can't be accessed on most if not all Samsung TVs, either app, browser, or casting. Their 'customer services' gave me the run around for weeks before admitting to this, all the while asking for ever more random info - it felt a lot like gaslighting. Pretty astonishing giving the business model.

So far I’ve only done the body pump exercises, for a month. I love them! Amazing and intense workout (depending on how much weight you put on the barbell) but it’s still fun. Very happy overall, only reason for not going 5 star is that the work out equipment is so expensive and therefore using my own barbell and weight plates etc. And while doing so it’s difficult to navigate what they mean by light, medium and heavy weights as I don’t necessarily know how much weight to use. Other than that it is great so far!

Similar to previous reviewer, only I cancelled my subscription & was still charged a full year & they’ve refused to refund me.