lesmillsondemand.com Reviews 

932
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Absolute scam they have been secretly charging me for years even tho I had cancelled and then wouldn’t even refund me anything. Do not give them access to your bank account

Rated 2 out of 5 stars

Love the workout however the app is not up to the standard that you've expect at all and is quite disappointing. You can download classes but you can't play them in your offline, but also if you have... See more

Rated 5 out of 5 stars

Simply the best! Needing to fit exercise into a busy schedule I was told about Les Mills several years ago and I cannot praise what it offers enough. New workouts every week and the variety offered is... See more

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Rated 1 out of 5 stars

Have been trying unsuccessfully to sign up for 5 days consecutively but the customer support and UX design are failing. The app just spins in circles. Just read in another review from the US 🇺🇸 that... See more

Company details

  1. Fitness and Nutrition Service

About lesmillsondemand.com

Written by the company

LES MILLS+ The world’s most motivating workouts on demand.

Become your best with world’s best workouts – at your fingertips. LES MILLS workouts will help you fall in love with fitness. They combine cutting-edge exercise science with motivational energy to deliver results-focused fitness experiences.

With the LES MILLS+ app you can discover the hugely-popular fitness programs that pack out gym studios all over the planet – and stream them straight into your home.

Choose from 1500+ workouts – everything from strength, cardio, HIIT, martial arts, core toning, flexibility, indoor cycling, dance fitness, mindfulness and more. 15 to 55-minute workouts. For beginner to advanced fitness levels.

Get the workouts you need to build strength, lift your fitness, increase your flexibility, reduce stress, and feel happier, healthier and fitter than ever.

No equipment needed to start. There are hundreds of workouts you can do right now with no equipment at all.

We are on a mission to create a fitter planet. Healthier, happier people. This doesn’t mean making people work out. It means helping people fall in love with fitness so that they want to work out.

With 50+ years of heritage, pioneer of the group fitness movement Les Mills creates workouts loved all over the world. Our fitness classes (BODYPUMP, BODYCOMBAT and 20 more) have become the favourites in 21,000 gyms in 110 countries, designed to push our members beyond their limits to achieve amazing results.


THE WORLD'S BEST WORKOUTS AT HOME.

LES MILLS+ gives you unlimited access to 1500+ of the world's most motivating workouts. Cancel anytime. Payment starts after free trial.

START YOUR FREE TRIAL

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2.5

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TrustScore 2.5 out of 5

932 reviews

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2.5

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(932)

22 reviews in the last 12 months

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Rated 1 out of 5 stars

What a load of rubbish I have never…

What a load of rubbish I have never been so bored, the music and instructors are like robots.

They gave me no incentive to be honest.

Fir 1 month I tried the following
Body pump

Step
Les Mills Sprint on the bike

I honestly couldn't wait for the on demand classes to end.

Watching paint dry was more exciting.

I have been training for 10 years and may I say I was in an coma in 2018 to 2019, fitness gave me my life back and thankful for my awesome PT.

Les mills gave me nothing. Never again

8 April 2023
Unprompted review
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Reply from lesmillsondemand.com

Hi Yvonne,

Thanks for taking the time to provide your honest feedback, so sorry to hear you had an unpleasant experience here! If there are any specific suggestions you have or certain tracks you were not fond of for particular reasons, or just things you would like to see done differently that could have made your experience better, please email our support team at support@lesmillsplus.com, then we can forward your query on to the correct team.

- your team at LES MILLS+

Rated 3 out of 5 stars

I've subscribed because I like the…

I've subscribed because I like the spinning classes and thought that I may try the other classes, too. I can honestly say that I am not able to follow any of them, much too fast and its very frustrating and discouraging. Surely I can't be the only one that has problems.
I can recommend the Sprint. Trip and RPM but none of the other. Les Mills, come up with some classes for people like me who are not able to follow easily.

5 March 2023
Unprompted review
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Reply from lesmillsondemand.com

Hi Jane, thanks for reaching out and providing your feedback. We're glad to hear that you enjoy the spin classes, although we're sorry to hear that you have not enjoyed the other classes as much. I can confirm that we do have slower-paced content available. You can find a lot of the slower-paced content under the 'Low Impact' series.

- your team at LES MILLS+

Rated 5 out of 5 stars

Les Mills On demand- 100% recommended

Using Les Mills On demand for past 6yrs has been life changing for me. It has a wide variety of exercises with various intensities. I thoroughly enjoy it. The workout programmes are very well choreographed and presented and the dialogue is uplifting encouraging and over all energising! Best part is, I can do the workout anywhere with or without equipment. I highly recommend using Les Mills on Demand- absolutely worth the investment in oneself.

27 March 2023
Unprompted review
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Reply from lesmillsondemand.com

Hi there, thanks so much for sharing your feedback regarding our content! We really appreciate your words and its great to hear that you enjoy the choreography, presentation, and dialogue displayed throughout our videos. We look forward to producing more content like this for you to enjoy in the future!

- your team at LES MILLS+

Rated 1 out of 5 stars

BEWARE the deceptive marketing if you…

BEWARE the deceptive marketing if you choose the base plan. It only gives you access to one release for each program. So misleading. I’m very disappointed

18 March 2023
Unprompted review
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Reply from lesmillsondemand.com

Hi Janelle, thanks for reaching out to provide your feedback! We do our best to clearly state whats available on our Base and Premium subscriptions at the time of registration - if you have any queries you can always contact us at support@lesmillsplus.com or read this article that's available at all times online: https://support.lesmillsondemand.com/support/solutions/articles/6000261867-les-mills-membership-options-premium-or-base

- your team at LES MILLS+

Rated 5 out of 5 stars

Simply the best

Simply the best! Needing to fit exercise into a busy schedule I was told about Les Mills several years ago and I cannot praise what it offers enough. New workouts every week and the variety offered is incredible. Whatever your mood or fitness level or goal there is something for everyone. Particular favourites for me are, strength development, Barre, combat, grit but also the hybrid workouts available. Added to the app you also have access to a wonderfully supportive FB group. I honestly could not imagine my life without Les Mills in it.

6 March 2023
Unprompted review
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Reply from lesmillsondemand.com

Hi Emma, it's great to hear that LES MILLS+ has impacted your life so positively! We look forward to providing you with further new content on a weekly basis and we look forward to providing you with further encouragement and support through our amazing Facebook group.

- your team at LES MILLS+

Rated 5 out of 5 stars

Best fitness app ever

Just want to update my review. Since my complaint/poor review the last time, Les Mills have now added this awesome button that sorts logins out immediately whenever I face this issue.

Programme wise, they are the leaders in fitness. There is something for everyone and for every situation. I injured myself recently as I was doing a lot of Body Pump both on the app and in my gym so stayed off weights for a while. No problem, Les Mills also has Body Balance which was just as good. And I am going to try Barre next! I have never been fitter, happier and the investment in the app subscription and the equipment is worth every penny. Thank you Les Mills!

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Old Review

I love the programmes. However they use Vimeo which is giving me a big headache. I have 2 MacBooks and I only ever use Chrome. I use either Macbook for Les Mills because it depends on whether I am upstairs or downstairs. Lately, I keep getting the error message which says that 'You are watching on too many devices right now'. I only have 2 and I am allowed to have Les Mills on 3 devices. Les Mills, PLEASE SORT YOUR ISSUE WITH VIMEO OR CHANGE TO A DIFFERENT SUPPLIER This is impeding my training and wasting my time. Take this evening for example. I used the MacBook that I use Les Mills most often, finished Combat 90, logged out and then I log back in as I wanted to see the move for a specific track again. Same MacBook, same Chrome session but guess what. Vimeo has decided that I have logged in to more than 3 sessions again so now I can't watch the videos on either MacBook. I have tried clearing cache and cookies but NOTHING WORKS. This is really getting to me because it is wasting my time. I have already contacted Les Mills support and awaiting for them to sort but I want to flag this here so that Les Mills can sort this out with Vimeo. Also, Les Mills, you might want to remove on your FAQ to clear cache and cookies for this specific error message. The only thing clearing cache and cookies does for this specific issue is that it frustrates your paying customer.

5 March 2023
Unprompted review
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Reply from lesmillsondemand.com

Hi Karen, thanks for reaching out to us here though I'm sorry to hear of your experience!

We're aware of this issue that's occuring for a few customers, and do have our team looking into this. If you've contacted our team at support@lesmillsplus.com then they should have advised how this can be resolved and will work with you until you can sign in again. Please ensure you keep contact with them and they'll do their best to help!

- your team at LES MILLS+

Rated 1 out of 5 stars

CROOKS!!!

I cancelled my subscription MONTHS ago and they have not taken a payment. All of a sudden they have accessed my bank account and taken a payment. I immediately called my bank and told them this was a fraudulent transaction as I cancelled months ago. Les Mills have now sent me some nonsense email stating they will challenge my cancellation with the bank. I will take this as far as I need to. They have not taken a payment in months now are telling me that I didn’t cancel. CROOKS. These big companies think they can bully the little person.

26 February 2023
Unprompted review
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Reply from lesmillsondemand.com

Hi Karley, thanks for reaching out to us here though we're sorry to hear of the trouble you've had here! If your subscription was cancelled months ago, then you should not have been charged again after making the cancellation request - can you please send us an email to support@lesmillsplus.com so that we can get an agent to look into this for you?

Hope to hear from you soon!

- your team at LES MILLS+

Rated 3 out of 5 stars

Would not refund accidental payment straight away

Edit: After I posted this review they did refund the subscription.
I tried to cancel membership within the month as I do not currently have a job so can not afford unnecessary subscriptions. But they charged me a day sooner than I expected. I requested a refund on that day, the payment had not even gone through yet. They refused a refund. I have not used since cancelling and I do not intend to use it, so they are charging for nothing during a cost of living crisis. Surely refunding would be the right thing to do.

10 February 2023
Unprompted review
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Reply from lesmillsondemand.com

Hi Elena,

Thanks for reaching out though I'm sorry to hear of your trouble.

If your subscription was canceled before the trial was over, then the system should have ended your access after the trial and should not have billed you

We'd be more than happy look into this further for you. I've requested more information from you through TrustPilot so I know what email to reach out to, but otherwise, if you send an email to us at support@lesmillsplus.com we'll get an agent to help you out!

- your team at LES MILLS+

Rated 1 out of 5 stars

Don’t bother

Utter bolloxed they wouldn’t let me write s h 1 t 🤦‍♀️
Les mill seems to have taken over everything gym wise either the gear or the equipment now the workouts a move too far for me - instruction in person I find much better in a class not a talk with a kiwi trainer - thanks but no thanks Les mills

6 February 2023
Unprompted review
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Reply from lesmillsondemand.com

Hi Debbie, thanks for reaching out to share your thoughts with us here. I'm not too sure what you're meaning by LES MILLS taking over everything (gym wise, gear, equipments and now workouts) but if you're wanting to, feel free to send us a direct email at support@lesmillsplus.com and our team can provide some answers for you here.

- your team at LES MILLS+

Rated 5 out of 5 stars

I LOVE this app

I LOVE this app. I really enjoy spinning and have been doing it for 6 years now. However, working shifts has meant that I didn’t get to as many classes as I wanted to. I have downloaded this and pay for the membership, got myself a spin bike and I don’t think I’ll ever set foot in an ordinary spin class ever again! The RPM workouts are above and beyond. The instructors are world class and the music is great that goes along with it. Highly recommend!

4 February 2023
Unprompted review
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Reply from lesmillsondemand.com

Hi Charlie, thanks so much for sharing your feedback regarding our spin classes! We're glad to hear you're enjoying the RPM classes in particular and we hope to bring you more amazong content in the future!

- your team at LES MILLS+

Rated 5 out of 5 stars

Workouts available 24/7 with amazing…

Workouts available 24/7 with amazing music. Best Body Balance !

29 January 2023
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Reply from lesmillsondemand.com

Hi Marie, thank you so much for sharing your feedback regarding our service. We're glad to hear you're enjoying the BodyBalance workouts along with the rest of our content which is available 24/7.

- your team at LES MILLS+

Rated 1 out of 5 stars

Les Mills Member Services a money grab

Les Mills product is amazing. Their facilities classes and instructors are world best. Unfortunately their membership services team and payments system isn't. Have been attempting to cancel a membership and received nothing but the run around. They hold my bank account details and debit authority but won't process a cancellation payment, insisting I attend the gym to pay via CC or call and provide CC details. I do not want to provide any CC details as I do not trust their security or systems. Bank Account I can control. I have worked in the payment industry managing gym payments for the last 17 years and know what can and can't be done. It is just a money grab

18 January 2023
Unprompted review
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Reply from lesmillsondemand.com

Hi Wayne, thanks for reaching out to us here though I'm so sorry to hear of the trouble you've had cancelling your subscription! Can you please send us an email to support@lesmillsplus.com so that we can get an agent to help locate your active account and look further into this for you?

- your team at LES MILLS+

Rated 5 out of 5 stars

Brilliant workouts, reasonable cost

I’ve used the Les mills app for a couple of years and think it’s fantastic. There’s a huge variety of workouts with new ones often added. They are very professionally produced and the instructors are fantastic- feels like you are working out with world class trainers. I like that they aren’t all 20 somethings but are different ages and body types. Really encouraging.

The Les Mills branded equipment is expensive, but many workouts are equipment free and I use a non branded weights set, some simple (cheap) resistance bands and a cheaper spin bike.

Myself and my husband both use the app and each do several workouts a week so the monthly price seems extraordinarily reasonable. Love it!

8 January 2023
Unprompted review
Rated 5 out of 5 stars

Les Mills program is perfect for me!

Les Mills program is perfect for me. I can decide when to exercise, what body part I want to work on, and how much time I have to do my exercise(s) on any given day and time. I can also go back into history and choice some of my older favorites. This program saves me so much time and I haven't found a workout that I do not like! They all push you to do better every time!!!

23 December 2022
Rated 5 out of 5 stars

I absolutely love it

I absolutely love it! They really have stepped up their game with offering so many more options of different types of exercising. And also I really like that they really broke everything up from everything from just a 30 minute to 45 minute to a 55 minute workout. So really works when you don’t have a lot of time and also with the challenges that they offer and different hybrid workouts really misses things up you’re never bored. It’s perfect for the ADD exerciser.

21 December 2022
Rated 1 out of 5 stars

No support

Had an issue with their Quest software. Contacted their support. Never heard back.

10 December 2022
Unprompted review
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Reply from lesmillsondemand.com

Hi Filipe, thanks for reaching out to us. For Quest software issues or any issues related to the BodyCombat VR Oculus app please contact bodycombat@odderslab.com. If you do not hear back from them, please email our support team at support@lesmillsplus.com, then we can forward your query on to the correct team.

- your team at LES MILLS+

Rated 5 out of 5 stars

Diversity of contents and outstanding client support

The diversity of the contents and constant upload of new challenges, classes and workouts.
Also, I really must say how impressively good your client support is! There was an issue with your platform when it was accessed via google chrome and for a few months no one could seem to find a way to solve it. But I had constant replies from your end, constant support and the money return (without even asking for it) of those months. This is something I NEVER had on the gyms that I went to, for almost 4 years on a daily basis, and it's one of the reasons why I don't intend to go back. You listen to your clients. And that makes ALL the difference. Thank you!

20 December 2022

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