The product arrived fine, the only negative is that there was no communication, not an email that the product has been sent etc...The delivery for 10€ is expensive without a tracking number nor any in... See more
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I have purchased 3 items from Lesacoutlet.Good quality products & delivery was on time. Thank you.
Perfect !! I couldn't expect a better service. The backpack is awesome and stylish. Thank you.
Cartable conforme à la description et de très bonne qualité. Envoi rapide.
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Commande jamais reçue
Commande jamais reçue. Extrêmement lent.
Yes, they paid me back.
After many mails.
But they sent it 1 month AFTER I placed my order. Not reliable.
12 June 2025
Reply from Le SAC Outlet
Cher client,
nous sommes vraiment désolés pour ce désagrément.
Malheureusement, le transporteur a égaré votre colis, ce qui, bien que très rare, a causé un important retard. Nous vous assurons que nos livraisons sont habituellement rapides et ponctuelles.
Comme déjà communiqué, le montant de votre commande a été intégralement remboursé.
Nous vous présentons encore une fois nos excuses pour l’incident et restons à votre disposition pour toute autre demande.
Cordialement,
LeSAC
Beautiful but very bad quality
Beautiful but, very bad quality. I bought 2 suitcases from this brand. Both broke on the first flight. I can understand it has to due with airport handling, but still if both suitcases break, in the plastic level, it has also to do with the quality of the product. Very disappointing, as it was a perfect color. Never thought I'll have a 'single-use' suitcase.
14 November 2024
Unprompted review
Reply from Le SAC Outlet
Dear customer,
unfortunately from this review we cannot trace your order and the model of suitcase purchased .
We are very sorry to hear that the suitcases did not meet your expectations. We know how frustrating it is to deal with inconveniences like these, especially during a trip. Unfortunately, the handling of luggage at airports can affect the integrity of products regardless of quality. We hope you will be able to return to purchase from our site again
Sincerely
Le Sac Outlet
Havnt received my order
22 October 2024
Reply from Le SAC Outlet
Cher client,
nous regrettons que vous n'ayez pas encore reçu votre commande.
Après vérification, nous constatons que la société de messagerie Collissimo vous a envoyé 3 notifications vous informant d'un reste agence ou incident parcours.
Nous constatons qu'à part écrire ici, vous n'avez jamais contacté notre service clientèle.
Nous vous invitons à contacter notre service client pour obtenir de l'aide et résoudre votre problème.
Cordialment,
LeSAC
Loved it in every way!
25 June 2024
Bon service!
15 May 2024
Bien sac conforme à la description et…
Bien sac conforme à la description et aux photos.
Bonne qualité
18 April 2024
Article correspondant au descriptif Saucony shadow 5000
Article correspondant au descriptif. Livraison rapide
11 April 2024
The product arrived fine
The product arrived fine, the only negative is that there was no communication, not an email that the product has been sent etc...The delivery for 10€ is expensive without a tracking number nor any information.
19 March 2024
Fast shipment, product as described
Fast shipment. Product quality as described. Recommendations :) Thank you
11 March 2024
Product as described on the website
Product as described on the website, and fast delivery. Thanks
11 November 2023
Great price. Rapid delivery. No problems
6 November 2023
I have not received my suitcase…
I have not received my suitcase although it is indicated by the shipper as delivered. The code they gave me is invalid.
29 September 2023
Reply from Le SAC Outlet
Dear customer, we are sorry that you were not satisfied with your purchase.
However, we are not aware that you have contacted our customer service to report what you report in this review.
For our part, we entrusted the package to the courier the day after your order date, on 29/10 October.
The courier certainly managed your shipment late and unfortunately in the absence of a report from you we were not able to intervene with the aim of speeding up the delivery process of your order. In the future we recommend that you contact our customer service who will be happy to assist you. Our care service is available to you via email; by writing to us on cliente@le-sac.it from Monday to Friday from 09:00 to 18:00.
Kind regards LeSACoutlet
Impeccable
7 September 2023
Perfect!
Perfect !! I couldn't expect a better service. The backpack is awesome and stylish. Thank you.
2 August 2023
Super bonne affaire
9 July 2023
Perfect website
14 July 2023
I have purchased 3 items
I have purchased 3 items from Lesacoutlet.Good quality products & delivery was on time. Thank you.
6 July 2023
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