The Royal Mail lost the chocolates I ordered from Leonidas, Brighton. The shop very kindly sent a fresh box, which I have today, received. I cannot fault their customer service and am appreciative of... See more
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Review summary
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Leonidas has been one of my favourite luxury chocolates, for decades. I can only purchase them online, as I am not near any of their stores. The Royal Mail took six days to deliver a recent... See more
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Beautiful fresh chocolates delivered by Royal Mail in 24hrs. Gentleman in the shop kept me informed on my order and offered alternatives. Will be ordering from here all the time now after a run... See more
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Fantastic service, I selected my own chocolates, it was great being given the choice to do so so I didn’t end up with ones I didn’t like. They have a fantastic selection, too many to choose from. Le... See more
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Company details
Written by the company
We are the Leonidas Belgian Chocolates Official UK Retailer, since 2018. As a chocolate shop in Brighton, we have one of the largest selections of pralines freshly delivered weekly from the Leonidas factory in Brussels. All our Leonidas chocolates are stored in our climate-controlled environment. All boxes are hand packed at our chocolate store in Brighton and can be customised. We are located only 2 minutes walking distance from the Brighton Train Station.
Contact info
52 Queens Rd, BN1 3XB, Brighton, United Kingdom
- 01273708290
- info@leonidasbrighton.co.uk
- leonidasbrighton.co.uk
4.7
Excellent
430 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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The gold box containing the orange…
The gold box containing the orange slices is too small and wont stay shut.
I have no complaint regarding the contents;
They were packed too tightly in a box which was not large enough
Rodney Croft
5 January 2026
Reply from Leonidas Brighton
Dear Croft
Thank you for your feedback regarding the gold ballotin box and the orange slices.
Please note that our orange slices are made using real orange peel, and as with all natural ingredients, the size of each slice can vary. Because of this, it is not possible to guarantee identical sizes for every piece. However, when a product is sold by weight, we always ensure that the correct weight is provided, regardless of individual slice size.
Regarding the box, our packaging is designed to remain securely closed under normal conditions.
That said, we always value customer feedback and would be happy to review this further if you need Please feel free to contact our customer service team so we can assist you.
Kind regards,
Customer service team
Chocolates are amazing and their…
Chocolates are amazing and their service / delivery was brilliant!
31 December 2025
Reply from Leonidas Brighton
Thanks a lot, Kayla! So glad to hear you loved the chocolates and had a great experience with our service and delivery. Hope to treat you again soon! 🍫✨
A gift for a friend
They were not for me, but for a neighbour of mine. She was very happy.
Would it be possible to have this delivery every seven weeks to this same address? Thank you. A. Cunningham
3 January 2026
Reply from Leonidas Brighton
Dear Alice,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your neighbour enjoyed the chocolates.
Regarding your question about arranging a delivery every seven weeks to the same address, we’d be very happy to help with this. If you could please email us at info@leonidasbrighton.co.uk with the delivery details and any preferences, our team will organise everything for you.
Thank you again for your kind feedback, and we look forward to assisting you further.
Warm regards,
Leonidas Brighton Team
Excellent service
I've used this company several times this year and they have been excellent. Absolutely no complaints at all. Delicious chocs, delivered on time. Happy gift recipients :)
19 December 2025
Unprompted review
Reply from Leonidas Brighton
Thank you so much, Ben! We really appreciate you choosing us again this year. We’re delighted to hear you’ve had consistently great experiences and that the chocolates were enjoyed. We look forward to serving you again soon!
everything went very smoothly and professionally.
everything went smoothly. Don't confuse them with Chocolate express in the channel islands.
12 December 2025
Reply from Leonidas Brighton
Thank you for your lovely review, James. We’re very happy to hear that you found the ordering process easy, the website clear, and delivery reliable. We truly appreciate your trust and support.
Did not recieve free bar of chocolate…
Did not recieve free bar of chocolate offer that was advertised online
29 November 2025
Reply from Leonidas Brighton
Dear Roy Foster,
Thank you for getting in touch. “Buy 4 for the Price of 3” offer advertised online.you buy only 3 on your basket
To clarify, when this offer is active, the basket should automatically adjust when a 4th bar is added. Our delivery team follows the printed order paperwork, and because offers can change daily or weekly, they are unable to track promotions manually.
We’re very happy to send you your free chocolate bar with your next order as a gesture of goodwill. Please email us at info@leonidasbrighton.co.uk so we can arrange this for you.
Thank you for your support and understanding. We kindly ask that you consider updating your review once everything has been resolved.
Wishing you a wonderful weekend.
Processes a refund with zero apology
Do not order from this store. I ordered 3 advent calendars which were in stock online. I received an email 2 days ago with a Royal Mail tracking number, my family were very much looking forward to receiving some lovely chocolate Advent Calendars. However, I’ve just received a message from the Shop app late this evening which Leonidas uses to process their orders stating that the whole order is being refunded. Why issue me with a tracking number just to cancel my order via Shop?
Zero email, zero apology from the company. You’ve disappointed my young children who thought they were getting an exciting and different advent calendar each. To add to injury it states it could take up to 10 days to receive the refund. I would never order from here again, I’ve made other orders with high end chocolatiers, I’ve never experienced anything as shoddy before. What makes it more surprising is that you appear to have some excellent reviews from happy customers. What an abysmal way to treat a customer.
UPDATE
No email or explanation was sent by Leonidas Brighton or update on my order so this is factually incorrect. I reiterate the only notification I received was from the Shop app which informed me that you had cancelled my order with no explanation as why. You’ve made zero attempt to try to put this right for myself and instead left a generic response about ordering from you again adding insult to injury.
Things can and do go wrong, it’s how you go about putting it right for a customer that differentiates a great company from a mediocre one. From my own experience you fall into the latter category which is a real shame. I will be sharing this feedback with your head office as I’m working off the assumption that you are operating as a kind of franchise.
5 December 2025
Unprompted review
Reply from Leonidas Brighton
Dear Helen,
Thank you for your message, and I’m very sorry for the disappointment this situation has caused — especially for your children. I understand how important Advent calendars are at this time of year.
We attempted to contact you several times and also left a message on your order. Unfortunately, the last Advent calendars remaining in our stock were not in a condition suitable for dispatch. As soon as we identified the issue, we processed a full refund immediately to ensure you were not charged for items we could not send.
The message we placed on your order states:
“We tried to call the customer several times but could not reach them. Unfortunately, the last Advent calendars in stock were not in a condition to dispatch. For this reason, we have refunded the full amount. We are very sorry for the inconvenience. – Leonidas Delivery Team.”
Your order was placed on 2 December, and as this was the last batch available, we were unable to replace the items.
Once again, we sincerely apologise for the inconvenience and disappointment. This is not the experience we aim to provide, and we truly appreciate your understanding. If you decide to give us another chance in the future, we are confident we can show you the high level of service our customers normally receive and hopefully restore your trust in us.
Kind regards,
Leonidas Brighton Team
Quality chocolate and speedy delivery!
28 November 2025
Reply from Leonidas Brighton
Thank you so much, Kirsten! We’re delighted to hear you enjoyed the quality of our chocolates and were happy with the speedy delivery. We really appreciate your kind feedback and look forward to serving you again soon! 🍫✨
Reply from Leonidas Brighton
Thank you for the wonderful review, Jennifer! We take great care with both our delivery and our gift wrapping, so we’re thrilled you enjoyed the experience. We look forward to serving you again!
Very good service
Very good service, quick and easy. Products packaged really nicely excellent for gifts or just a premium treat if you like Belgian chocolate.
3 November 2025
Reply from Leonidas Brighton
Thank you so much, Paul, for your wonderful 5-star review! We’re delighted to hear you enjoyed our service and that the packaging and chocolates met your expectations. We truly appreciate your support and hope to welcome you back soon for more treats! 🍫✨
— The Leonidas Brighton Team
Nearly too fast
I got a 20% discount by purchasing in advance of the 5th November (off an advent calendar). I understood delivery of the present to the recipient would take place after 15th November (in plenty of time for the beginning of December.) in fact, Leonidas emailed me on 4th November to proudly tell me that the gift had been dispatched and Royal Mail delivered on 7th November (quite some time before the beginning of advent!).
4 November 2025
Reply from Leonidas Brighton
Dear Frank,
Thank you for your feedback. appreciate you bringing this to our attention. We’ll review our communication and dispatch process to ensure clearer timing for future pre-orders.
If we can help further, please feel free to contact us.
Kind regards,
Leonidas Brighton team
Reply from Leonidas Brighton
Thank you so much for your kind words! We’re delighted you enjoyed the chocolates and that your delivery arrived quickly. We really appreciate your support!
Reply from Leonidas Brighton
Thank you kindly, Mrs. Hetherington, for your order and feedback. We’re so glad you found the ordering process easy! 😊
Just a quick note — delivery is free on orders over £40, so for smaller orders we only charge the standard Royal Mail delivery cost. We hope to welcome you back again soon! 🍫
Reply from Leonidas Brighton
Thank you so much, Gordon! We’re thrilled you enjoyed the dark ginger chocolates — they’re one of our favourites too. We really appreciate your kind words and support! 🍫✨
Leonidas Brighton team
Really quick professional service
3 November 2025
Reply from Leonidas Brighton
Dear Mrs. White,
Thank you very much for your lovely 5-star review! We’re delighted to hear you were pleased with our quick and professional service. Your kind words mean a lot to our team. 🍫💛
Kind regards,
Quick service beautifully packed
3 November 2025
Reply from Leonidas Brighton
Dear Mrs. Christine,
Thank you very much for your lovely 5-star review! We’re so pleased to hear you were happy with our quick service and beautiful packaging. Your kind words mean a lot to our team.
We hope you enjoy your Leonidas chocolates and look forward to serving you again soon. 🍫💛
Kind regards,
The online shop was easy to use and…
The online shop was easy to use and catered for orders made from Belgium, where I live. Delivery was rapid.
3 November 2025
Reply from Leonidas Brighton
Dear Elizabeth,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found our online shop easy to use and that your order reached you quickly in Belgium.
We truly appreciate your support and hope you enjoy your Leonidas chocolates — straight from Brighton to Belgium! 🍫✨
Kind regards,
Absolutely delicious and beautiful
Quick efficient service. Bought as a gift. My friend said the packaging plus contents were both beautiful and delicious. She was over the moon to receive these wee treats,
2 November 2025
Reply from Leonidas Brighton
Thank you so much, C Scott! We’re delighted to hear your friend loved both the packaging and the chocolates. It’s wonderful to know our wee treats made such a special gift. We really appreciate your kind words and hope to serve you again soon!
Leonidas Brighton team
Reply from Leonidas Brighton
Hi Mrs. Sanderson,
Thank you so much for your lovely 5-star review! We’re thrilled to hear that you absolutely love our chocolates — your kind words mean a lot to us. We look forward to delighting you again soon! 🍫😊
Warm regards,
The Leonidas Brighton Team
Quality chocolate and service
Good website.
Fast delivery
Quality chocolate
Great for special gifts
31 October 2025
Reply from Leonidas Brighton
Hi Craig,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you enjoyed our website, speedy delivery, and — of course — the quality of our chocolates. We really appreciate your kind words and hope to see you again soon for your next special gift!
Warm regards,
The Leonidas Brighton Team 🍫
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