VEGAN TOWN LTD Reviews 252

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of unique vegan products, including chocolates and treats, many of which are hard to find elsewhere. People appreciate the high quality of these items and the reasonable prices. Reviewers frequently highlight the fast and efficient delivery service, noting that orders arrive quickly and are well-packaged. However, some customers were not happy with the packaging of certain loose items, feeling they were not suitable for gifting without additional boxing.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the great selection of vegan... See more

Quality

Consumers find quality to be positive, highlighting the great variety and quality of chocolates and... See more

Delivery service

Clients share positive opinions on delivery service. Many consumers consistently praise the quick and fast... See more

Based on these reviews

Rated 5 out of 5 stars

Lovely to have a box of all-vegan goodies. I’m trying to eke them out so they last a month. Not been successful so far. Items include Kubonbon sweets, a decent-sized packet of fudge, smaller bars of d... See more

Company replied

Rated 5 out of 5 stars

Fantastic! Above and beyond on service and the product range is brilliant. Vegan treats you can’t find anywhere else and good prices. Delivery was also very quick. Would definitely recommend.

Company replied

Rated 5 out of 5 stars

I love everything they sell. Delivery is always quick. There was a slight issue with something missing from my most recent order but the customer service has been amazing. A special shout out to Aust... See more

Rated 5 out of 5 stars

Vegan Town is fantastic for vegan chocolate! They have so much choice! The raspberry wagon wheels are out of this world! As is the Jeavons selection, Vegan Delights Sweden and Kakoa truffles! Fast del... See more


Company details

  1. Chocolate Shop

Written by the company

Buy vegan chocolates online with UK delivery. Alternatives to vegan milk chocolate bars, gift boxes, truffles, pralines, sweets, toffee and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Great selection of vegan products and speedy despatch & delivery - even after I picked the “no rush” option. Will be ordering again!

1 April 2026
Unprompted review
VEGAN TOWN LTD logo

Reply from VEGAN TOWN LTD

Thank you so much for taking the time to leave us a positive review! :) We really appreciate your custom with us.

Rated 3 out of 5 stars

Disappointing gift !

Whilst there is a good variety of vegan chocolate, it is over priced for what you get. I ordered some easter treats for my son, who is vegan and I felt disappointed when the package arrived. Loose Lindt balls....Why cant they be in a box? I am almost embarrassed to give these as a gift and will probably buy a nice box to use. Come on Vegan Town you can do better surely ??

27 March 2026
Unprompted review
VEGAN TOWN LTD logo

Reply from VEGAN TOWN LTD

It's very frustrating when we get reviews like this Josie, because the title of the Lindt balls literally includes the words 'Loose, Individually Wrapped' and for some reason you thought they'd be boxed?

Rated 4 out of 5 stars

Love Vegan Town

Love Vegan Town! Such good selection of vegan goodies. Have to be quick on ordering some items. Great quality and variety of chocolates! Easy to order, updates and prompt delivery.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

LOVE VEGAN TOWN!

LOVE VEGAN TOWN!
Consistently fab products that you can't get anywhere else, always quick to post, well packaged and very tasty - highly recommended :)

16 February 2026
Rated 5 out of 5 stars

Great selection for Easter

Great selection of dairy free Easter chocolates for my little one with CMPA. I didn't know half of the products existed before I came across this site. Will definitely use again. Good delivery and nicely packaged!

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, and excellent selection of chocolates, many of which struggle to find elsewhere.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Fantastic! Above and beyond on service and the product range is brilliant. Vegan treats you can’t find anywhere else and good prices. Delivery was also very quick. Would definitely recommend.

28 January 2026
Unprompted review
VEGAN TOWN LTD logo

Reply from VEGAN TOWN LTD

Thank you so much for taking the time to leave us a positive review, Charles! We are very happy to hear you're pleased with our service and are enjoying our range of goodies. We really appreciate your custom.

Rated 1 out of 5 stars

Order chococolates on the 22nd of Jan

Order chococolates on the 22nd of Jan. All items in stock however just received an email today that they have just posted them. Mrs birthday tomorrow so order will be late. No explanation as to why a delay. Really poor service. Feel let down

28 January 2026
Unprompted review
VEGAN TOWN LTD logo

Reply from VEGAN TOWN LTD

Hi there, I'm sorry your order was delivered two days later than advised. Unfortunately we were short staffed that week and weren't able to get things sent out as speedily as we usually do. I can see that we did send you an email apologising and asking how we could make it up to you, you replied that a complimentary gift would be acceptable. We then sent an expensive gift to you with apology note, however you did not respond to further emails from us after taking the free gift and sadly did not feel it appropriate to amend your review of our service either.

Rated 4 out of 5 stars

Fantastic

Fantastic! The variety of unique chocolate delights is impressive. Truly a wonderful discovery.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Always a great experience

I have ordered from here a couple of times and the prices are so good and the items perfect! To find free from stuff in one place is so helpful to our family! Sadly it all gets eaten too quickly!

20 October 2025
Rated 5 out of 5 stars

Vegan Town is a taste sensation

Vegan Town is fantastic for vegan chocolate! They have so much choice! The raspberry wagon wheels are out of this world! As is the Jeavons selection, Vegan Delights Sweden and Kakoa truffles! Fast delivery and very carefully packaged. I’m delighted to have found this place and I will definitely be buying more and recommending to others ☺️

20 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look