lens.me Reviews 

3,675
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the natural look, comfort, and wide selection of lenses. Many people commend the exceptional customer service, noting the team's helpfulness, quick responses, and attentive support. Reviewers frequently mention the fast and reliable delivery, often receiving orders sooner than expected. However, some customers noted product issues like colors not matching descriptions, discomfort, or blurriness. A few also experienced very long delivery times, even with expedited shipping, or problems with tracking and unreceived packages. Additionally, some reviewers found returns difficult or costly, occasionally not receiving full refunds for shipping charges.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, comfort, and realistic... See more

Customer service

Consumers find customer service to be positive, with many describing it as excellent and responsive.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times and... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the ordering... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more

Rated 5 out of 5 stars

I had bought contact lenses from lens.me for many years now and I am so thankful for their extremely fast and reliable delivery and their fantastic customer service. I also appreciate the free gift th... See more


Company details

  1. Cosmetics Store

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(3,675)

103 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service!

Omg! I am in Vancouver BC and ordered freshlook dailies for the first time! Order came right away with free make up bag which I didn’t know about. Placed another order for freshlook monthlies, arrived right away with another make up bag. Checked their site and it actually says free make up bag for every order! Couldn’t be happier! Also, I don’t see freshlook colorblends at other websites, i heard it’s replaced by air optics colors which I didn’t like, so having the lenses I want available at lens.me just made it even better! Keep doing a great job! Makes customers happy and I’ll be loyal to you!

Thank you so much!!!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with the service from lens.me

Very happy with the service from lens.me. The customer service agent helped me to choose a color that I love for my dark eyes and I really like how the Refine Hazel lenses look on me 😍😍. They are very comfortable too. Thank You!! 😊

10 December 2024
Unprompted review
Rated 1 out of 5 stars

I have the worst experience with this…

I have the worst experience with this company I always order from here , and always pay for FedEx delivery but last time I never received my order and I try everything to communicate with the company but they are so mean and so poor with the answers to the costumer they never give a solution , I don’t know what big company do this for a pair or contacts lenses , and the FedEx they don’t care about it .. they costumer service is horrible and poorly experienced

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery, high quality of lenses, very natural, it’s my favorite website, I buy from them many times and I’m very satisfied 🤗

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Most natural & comfortable!

I have tried many different brands. Lens are by far the most comfortable and natural looking. I got so many compliments on my hazel green eyes and I was comfortable all night. I highly recommend.

16 November 2024
Unprompted review
Rated 1 out of 5 stars

Liars and false advertising

They advertise free express delivery until the order is placed, and then give you a time frame that exceeds the delivery time by weeks.

Customer service takes hours to respond and leave you hanging in chat even if you message the same second. They do not answer phone calls either. They also do not help, they lie about things until you show proof and then they ignore you.

Do not fall for the fake offers and advertisement. The shipping isn’t free.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

I just received my order thank you so…

I just received my order thank you so much this is the first time for me to order from lens.me but honestly the order is exactly as i wanted with the same contact lenses color and power i requested and the packaging is amazing and neat, delivery fast and as promised im so happy to buy from this shop and definitely this is not the last time.. 10 out of 10

8 November 2024
Unprompted review
Rated 5 out of 5 stars

USPS Issues

Our only complaint is towards USPS. Although, we were home, USPS claimed no one was home to take delivery. As such, they returned the package to the local Post Office and we had to drive to the local Post Office to take delivery. Otherwise, the said services by lens.me were seamless.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

So far I love the colour

So far I love the colour. I’ve only been wearing one month, so not sure if they will hold up. I have dry eyes so I’m hoping these will continue to be wearable for the whole day. Again, the addict blue colour is great!

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Hades was made happy! :)

I cannot believe how easy the ordering process was! My lenses shipped very speedily, and they were of highest quality. I purchased nonprescription lenses for a Halloween costume, and these were PERFECT! If/when I ever need lenses again for this or a similar purpose, I am coming here first!

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful colors to choose from!

Beautiful colors to choose from, fast shipping, great prices & good customer service. Love the colored dailies. Very comfortable & non irritating. Will definitely be returning to try other colors.

29 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look