lens.me Reviews 

3,675
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the natural look, comfort, and wide selection of lenses. Many people commend the exceptional customer service, noting the team's helpfulness, quick responses, and attentive support. Reviewers frequently mention the fast and reliable delivery, often receiving orders sooner than expected. However, some customers noted product issues like colors not matching descriptions, discomfort, or blurriness. A few also experienced very long delivery times, even with expedited shipping, or problems with tracking and unreceived packages. Additionally, some reviewers found returns difficult or costly, occasionally not receiving full refunds for shipping charges.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, comfort, and realistic... See more

Customer service

Consumers find customer service to be positive, with many describing it as excellent and responsive.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times and... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the ordering... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more

Rated 5 out of 5 stars

I had bought contact lenses from lens.me for many years now and I am so thankful for their extremely fast and reliable delivery and their fantastic customer service. I also appreciate the free gift th... See more


Company details

  1. Cosmetics Store

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(3,675)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow! Great experience!

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communication from this company as well. I’m a happy customer!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

I love my new lenses!

I love my new lenses! They arrived in three days from Dubai to the USA! AMAZING experience! Lens.me answered any questions that I had immediately via email. Fantastic company!

24 July 2025
Unprompted review
Rated 5 out of 5 stars

High quality

Lens.me brings THE highest quality lenses the price to quality ratio is insane compared to other brands, high recommended

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Best Lens Options. Best Customer Service

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”. I contact lens.me Customer Service and package always arrives about a week later. I am grateful for this contact lens provider. The products are stylish and modern. And best of all, they offer my positive power in yearly lens. No complaints.

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Not original contact lenses

Scam! First of all their contact lenses aren't even an original brand - but a replica (from Dubai where everything is a replica) and second they'll leave your eyes red, irritated and you'll spend more more on eye doctor later on
Avoid at all costs!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I have been a customer of Lense me…

I have been a customer of Lense me since I was in Saudi Arabia, now in Germany and still ordering lenses from them. The customer service is very responsive, I have some problems with the lense delivery but the customer service sent me a replacement after my initial complaint. They are very customer oriented and very professional. Thanks specially to Dhessa in customer support.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied with my purchase

Very satisfied with my purchase. The contact lenses are stunning and matched my expectations. There was a minor delivery issue, but customer service was excellent—prompt, helpful, and efficient in resolving the matter. Overall, a great experience and I would confidently order again.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

I love lens.me

I love lens.me! Shipping is so fast! I got everything I ordered and the colored contact look fabulous in my eyes! Compliments all day!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Happy Bunny

Quick, easy, exactly as described happy with my purchase and would definitely buy again

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Presented beautifully

Presented beautifully. The lenses did not suit my dry eyes and felt very uncomfortable however, would not hesitate in using Lens.me site again to try out a different brand. Thank you for the make up case- so useful

17 May 2025
Unprompted review

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