Lendermarket Reviews 

726
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers had a great experience with this company. Customers are really happy with the platform's ease of use and clear interface, making investment management straightforward and enjoyable. Many people appreciate the attractive and higher-than-average interest rates, which contribute to good profits and passive income. The registration process is simple and quick, and payments have been consistently on time. Reviewers also highlight the auto-invest feature for saving time and offering customization, along with the smooth operation and predictability of the platform. While some noted that the site navigation experience could be improved, the overall sentiment is that it's a reliable way to earn income.

What people talk about most

User experience

Users describe positive interactions with user experience, consistently reporting that the platform is easy... See more

Website

Clients share positive opinions on the website, frequently describing it as easy to use and a stable... See more

Payment

Customers had positive experiences with payment, with many reporting no delays in their transactions.... See more

Value for money

Customers consistently note positive experiences with value for money, often highlighting the opportunity to... See more

Price

Consumers find price to be positive, with many reviewers appreciating the attractive and high interest rates... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Turn on autoinvest, pay your taxes and sleep soundly! Registration on the platform was very simple and quick. The platform's interface is clear and well-designed, and investment management is ve... See more

Company replied

Rated 4 out of 5 stars

I've been using Lendermarket for two months now. To date, I'm pretty comfortable. I really appreciate the wide variety of available loans, from short (40-120 days) to long terms (+7 yaers). Until now,... See more

Company replied

Rated 5 out of 5 stars

I recently came back to p2p investing after being away for a few years, and I have to say to say things have really improved. The buyback guarantee is honestly a huge game changer compared to how... See more

Company replied


Company details

  1. Investment Service
  2. Finance Broker
  3. Investment Company
  4. Loan Agency
  5. Money Transfer Service

Written by the company

Lendermarket is an online investment platform that connects investors to alternative investment opportunities offered by a range of carefully selected lending partners. We believe that the key to investment success is striking the right balance between risk and reward in your portfolio. We focus on helping our customers to achieve long-term profitability by offering a wide list of credit portfolios with different risk levels and building the most accessible platform that is both secure and easy to use.


Contact info

4.1

Great

TrustScore 4 out of 5

726 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(726)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Transparency on evolution of pending payments

I hope that this review brings some transparency so that you can make more informed decisions about your possible future investments.
Lendermarket has unilaterally introduced “pending payments” and therefore decided to break the terms of the agreement made. This has severely affected my liquidity. Recently they have started to return a part of the owed amount but they have not provided any transparency as to when they intend to sort the situation.

Here is the evolution of the cumulative percentage that they returned of the amount that they owe to me since Nov 2023:
Nov 23 - 1%
Dec 23 - 1%
Jan 24 - 1%
Feb 24 - 5%
Mar 24 - 11%
Apr 24 - 27%
May 24 - 35%
Jun 24 - 42%
Jul 24 - 51%
Aug 24 - 51%

In other words, they owe me 49% of the amount they should have paid back in 2023.
I am happy to provide evidence to trustpilot if requested. For full transparency, I shall update this review with an evolution of these values. I hope the situation improves.

5 September 2024
Unprompted review
Lendermarket logo

Reply from Lendermarket

Hi Ivo, glad to see you are making steady returns and receiving regular payments on your investment as you have noted, have a good week!

Rated 5 out of 5 stars

Excellent call from Kristel

I received a call from Kristel, which was excellent - short, concise, relevant and pleasant.
Very nice experience compared to may other fintech calls.

4 September 2024
Unprompted review
Lendermarket logo

Reply from Lendermarket

We do have the best staff, thank you for sharing :)

Rated 5 out of 5 stars

The transition was simple

The transition was simple, if I didn't get your memos I wouldn't even have noticed. I like that I was called today as the transition was over. That was a nice surprise.

4 September 2024
Unprompted review
Lendermarket logo

Reply from Lendermarket

Thank you for sharing these kind words Aleksandar!

Rated 5 out of 5 stars

It's easy to use

4 September 2023
Unprompted review
Lendermarket logo

Reply from Lendermarket

It is very easy to use, we have had alot of user experience improvements lately, thank you for noticing!

Rated 4 out of 5 stars

Tough times are behind! Go LM

Initial review (2024):
Some improvement, finally...
I have been vocal about Pending Payments and the issue is still not fully resolved, that said the team is making efforts and deserves a chance:
- they have acknowledged that the amount of PP was not acceptable
- communication has improved massively with more honesty and transparency
- solutions are being implemented to pay back the PP from LM1
- PP (for now) are not an issue on LM2
Trust will take time to rebuild but it is normal to recognise the positive uptick, bearing in mind that so far there has been 0 default on LM.
The new LM2 interface remains poor and has lost some useful features from LM1, but one thing at a time I guess.
If improvements confirm, I will update the review, of course if they do not...

Update (2025): I am glad to say that LM is back on track. The new platform works fine, payments are done swiftly, pending payments issues have disappeared, and customer service is improving. Well done, and keep going!

3 September 2024
Unprompted review
Lendermarket logo

Reply from Lendermarket

Thank you Stephane, a lot of improvements on its way!

Rated 1 out of 5 stars

Lendermarket will trap your money.

I have been investing with Lendermarket for 3 years now investing up to €9000 at one point. But for the last 2 years every single loan from Creditstar has gone to pending payments and the 30 day buyback guarantee is more like "we pay you back when we feel like it."
I've spend the last 2 years withdrawing money as they come in at a slow trickle, but after 2 years of this there is still some €4700 remaining in the account.
Don't invest with Lendermarket.

29 August 2024
Unprompted review
Lendermarket logo

Reply from Lendermarket

Hey Simon Poulsen from Denmark, it is sad to see this, as you are getting regular payments from us and have kept you up to date at every step.

Rated 5 out of 5 stars

Platform review

The platform's website has a minimalist design, which I really like. All the necessary information is easily accessible, and I did not encounter any problems during registration or investing. The platform is an excellent tool for investing, both for beginners and experienced investors.

7 August 2024
Unprompted review
Lendermarket logo

Reply from Lendermarket

Hey Igor,
Thank you so much for your kind words. We love having you with us!

Rated 3 out of 5 stars

Account deletion completed.

Edit 27. august 24.

Upon several requests they deleted my account as requested.
Thanks.

I've changed the rating of this review from 1 to 3 starts.

Original post:
Impossible to delete account
I asked them several times to delete my account.

They keep sendig me a link to a google form, which does not work, because it requieres me to sign in with my mail address and a password.
I don't have an account with google with the mail address that i used to sign up with Lendermarket.

I tell them that the form does not work, but they just keep sending me a link to the same form over and over again.

21 August 2024
Unprompted review
Lendermarket logo

Reply from Lendermarket

Hi Erik Jensen,
Sorry you experienced such difficulty here and had a negative experience.
Yes, our cancellation process involves being sent a link. Which you click on, enter your e-mail, click submit, and then it is immediately sent to IT to delete.
We understand that it was difficult for you to manage this on this occassion and you sent a couple of emails asking how. Luckily, we stepped in and completed these steps on your behalf and this has been completed.

Rated 5 out of 5 stars

Sorted

Invested some time ago. My funds were stuck in pending payments for long time but finally I have been able to pay out the pending payments.

21 August 2024
Unprompted review
Lendermarket logo

Reply from Lendermarket

Hi Adrian,
Sorry you have experienced this. We have been paying you on a fortnightly basis, but understand this is not sufficient to your needs, we hear you loud and clear!

Rated 5 out of 5 stars

My money in good hands

First of all, reliable service. Good communication. Most importantly, my money grows considerably. I don't have any problems navigating the website.

14 August 2024
Unprompted review
Lendermarket logo

Reply from Lendermarket

Thank you very much Arkadiusz!

Rated 4 out of 5 stars

After switching to the new platform

After switching to the new platform, cash flows became free. I could withdraw the money or reinvest it. Hopefully it will continue in the same spirit.

1 August 2024
Lendermarket logo

Reply from Lendermarket

Thank you very much Remo. We are absolutely dedicated to improving the journey on LMv2!

Rated 5 out of 5 stars

No complains about LM 2.0 so far

No complains about LM 2.0 so far. Most of the loan payments come on time. No extensions experienced.
Withdrawals carried out without delay.

4 August 2024
Unprompted review
Lendermarket logo

Reply from Lendermarket

Thank you for reviewing LM 2.0. We greatly appreciate your kind words. We've invested a lot of time and energy into our new platform. It's great to see this being recognised. Thank you so much!

Rated 5 out of 5 stars

Great Investment Experience

I have been investing with Lendermarket for about 3 years. They have the highest return among their competitors. Although there was a pending payment issue for sometime, I can see that they did their best to resolve this. They always communicate with me and keep their promises during that process. Now all my pending payments are released.
Plus, the new platform feels very fresh and convenient.

3 August 2024
Unprompted review
Lendermarket logo

Reply from Lendermarket

Thank you so much for your review. We are very pleased to have achieved a successful outcome with your portfolio and we thank you for investing with us! Our new platform, Lendermarket 2.0 is headed by our latest Dev team with all team members playing an active role in its overall performance, look, feel and design. It means the world to us to see that our efforts on Lendermarket 2.0 have been so well received. Thank you!

Rated 4 out of 5 stars

Beautiful and intuitive product!

Pleasant and simple UI, plenty of great investment options & good set of functionalities for the investors.
The platform is definitely developing and growing, so give it a try, sign up and start investing!

3 August 2024
Unprompted review
Lendermarket logo

Reply from Lendermarket

Thank you for your review and feedback on Lendermarket 2.0. We greatly appreciate it!

Rated 4 out of 5 stars

High returns, currently one of my favorite platforms

I've been investing on Lendermarket for 4.5 years now (5 digit sums). Returns have been high, platform works smoothly, many loan originators, but withdrawing the returns has been a very slow process because of pending payments. If they eventually manage to fix that, I might consider continuing to invest, but right now I can't say that the situation is very satisfying.

Edit: I received an email from Lendermarket about the next scheduled release dates for the pending payments. I hope they honor that, and gradually can improve the situation.

Edit 09.09.2024: withdrawals work normally, money arrives at my bank account usually on the same day, but the pending payments have increased a little.

Edit 31.05.2025: Everything is working well on LM2, very little pending payments. I'm adding more money and taking advantage of current cashback campaigns and 18% interest rate.

3 August 2024
Unprompted review
Lendermarket logo

Reply from Lendermarket

Thank you again for your review Anna and for acknowledging the contact our Support team made. We look forward to improve on your LMv1 portfolio. Let's keep this review updated and stay in touch!

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