Mollie Wright made what could have been a tedious and irksome process following a collision yesterday a pleasant and productive experience. She listened to my comments and where necessary asked me t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff I had dealings with were absolutely marvellous. They were all calm, professional and knowledgeable. Their language was accessible and easy to understand without being patronising. They const... See more
Company replied
A very efficient and helpful service..Jonathan Mason endevoured to obtain "loss of earnings" from a third party. His efforts, despite a reluctance from the other insurers, ensured i was paid the monie... See more
Company replied
Prompt attention given to our claim. Cienna took her time to go through the process and paperwork with me and clearly wanted to provide a good service. She was easy to understand and this made the who... See more
Company replied
Company details
About Lemonaid Motor Legal Ltd
Written by the company
Our Mission
We believe in directly energising and impacting an insurer partner proposition to their policyholders through driving a forward-thinking end-to-end motor claims solution. That’s why we trust in harnessing market-leading technologies and applying a human approach to continuously develop and deliver seamless, best-in-class service to drive results, retention, and renewals for our business partners.
Written by the company
- We are committed to delivering the 5* service we believe our clients deserve.
- We understand that being involved in a road traffic accident can be stressful and overwhelming. Our dedicated staff are here to monitor and manage your claim, efficiently and effectively so you don't have to.
Contact info
Unit A06 Magna 34 Business Park, S60 1FG, Rotherham, United Kingdom
- 02038790727
- info@lemonaid.legal
- lemonaid.legal
Seamless end to end claims management.
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Flawless service
I've just been involved in a non fault rta.
Needless to say I wasn't in the greatest headspace.
After phoning lemonaid., and talking to Mollie Wright things seem a bit better now. She was patient with me went through everything that happened like a true professional. She got the repair ball rolling. Thank you lemonaid and Mollie.
12 February 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Darren,
What a lovely review!
We understand how worrying and daunting being involved in a road traffic accident is, so it is great to hear that Mollie looked after you and your claim with the 5* service you deserve.
Thank you, Lemonaid Motor Legal Ltd.
Fantastic Service
Great service.....made a worrying time easier with empathic friendly service to sort out the claim efficiently.
2 February 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Dave,
Thank you for taking the time to share your experience with us! We are pleased to hear that the team were able to support you at such a stressful and worrying time!
Lemonaid Motor Legal Ltd.
The call handler was kind and courteous…
The call handler was kind and courteous and very clear about what was expected of me.
11 February 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Nathan,
Thank you for your feedback. We’re delighted to hear that our call handler was kind, courteous, and clear in explaining everything. Providing helpful and supportive service is very important to us, so it’s wonderful to know this was your experience. We appreciate you taking the time to share your thoughts.
Lemonaid Motor Legal Ltd.
Excellent service from start to finish
Excellent service from start to finish. They kept me informed every step of the way, from organising repairs, and a replacement vehicle which enabled me to continue working. Thank you.
14 January 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Julian,
Thank you for your feedback. We’re pleased to hear that you were happy with the service and that the replacement vehicle helped you stay on the road. Keeping our customers informed and making the repair process as smooth as possible is always our priority. We appreciate your feedback and your trust in us.
Lemonaid Motor Legal Ltd.
Oh all good and kept well updated all…
Oh all good and kept well updated all the way through
9 February 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Craig,
We’re pleased to hear everything went smoothly and that you felt well updated throughout the process. Keeping our customers informed is important to us, so it’s great to know it made a difference
Thank you, Lemonaid Motor Legal Ltd.
Great experience with my car involved…
Great experience with my car involved in a non fault accident. Definitely recommend to my family and friends.
6 February 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi James,
Thank you for the review! We’re glad we could make a stressful non-fault accident experience a smooth one for you.
Lemonaid Motor Legal Ltd.
Amazing Experience
This company has been absolutely amazing and they have provided an excellent exceptional service and have been by my side from the moment I reported my accident to the moment I picked up my car and it’s looks and feel better then before I would fully recommend them to everyone
4 February 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Fazan,
Thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear about your experience and that you felt supported every step of the way. Knowing that your vehicle looks and feels even better than before means a great deal to our whole team.
Lemonaid Motor Legal Ltd.
Great service from Mollie
Mollie was very friendly and supportive. She answered any questions I had quickly and passed me on to the relevant department.
2 February 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Paul,
Thank you for taking the time to leave Mollie this lovely review!
She will be thrilled to hear that she provided you with a friendly and efficient service.
Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi Iris,
Thank you for taking the time to leave this review, we are pleased hear Mollie provided you with a helpful and professional service.
Lemonaid Motor Legal Ltd.
After a stressful morning and an…
After a stressful morning and an accident that was not my fault. Lizzie who handled my claim was so patient and so helpful she made a stressful time a lot easier, was nice to speak to a friendly member of staff. Lizzie is a fantastic member of staff
2 February 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Customer,
Thank you for taking the time to share your experience with us.
We are please to hear Lizzie provided you with the 5* service you deserve whilst reporting your claim to us.
Lemonaid Motor Legal Ltd.
Lizzie was fantastic in dealing with my…
Lizzie was fantastic in dealing with my claim at a stressful time for me.
An asset to your company
Lawrence
2 February 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Lawrence,
Thank you for this lovely review, Lizzie will be thrilled to hear she was able to support you through this stressful time!
Lemonaid Motor Legal Ltd.
Great service as always Kerryanne was…
Great service as always Kerryanne was very helpful in my case .
27 January 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Alvi,
Thank you for taking the time to leave this lovely review for Kerryanne, it will make her day to know she provided you with the great service you deserve.
Lemonaid Motor Legal Ltd.
Handled with a high level of…
Handled with a high level of professionalism.
26 January 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Wes,
Thank you for taking the time to share your experience with the team.
We are thrilled to hear that you were provided the 5* service you deserve.
Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi P Evans,
Thank you for sharing your experience with us!
We are thrilled to hear the service you were provided was prompt and professional.
Lemonaid Motor Legal Ltd.
Excellent work 👍
Lemonade is a very good easy going company to deal with. I spoke with Millie and she was very helpful and professional. She walked me through everything to get my problem solved, am very happy excellent service 👍 and call wait times were near to nothing 👍
22 January 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Dee,
Thank you for this lovely feedback!
It will make Millie's day to know she provided you with the excellent service you deserve!
Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi James,
Thank you taking the time to share your experience with Millie,
She will be thrilled to hear she provided you with the 5* service you deserve.
Lemonaid Motor Legal Ltd.
Damage claim
Damage claim
Clear and concise instructions.
Calm and pleasant manner .
Did not rush me at any stage
Patient when I was taking photos etc
A very easy process
Cherry was also very professional and knowledgeable.
19 January 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Sandra,
we understand how daunting the claims process can feel, so we are pleased to hear our team were able to provide the clarity and guidance to make the journey a little easier for you!
Thank you, Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi Andy,
We are pleased to hear your claim was managed professionally and efficiently.
Thank you, Lemonaid Motor Legal Ltd.
Kerry was very professional and…
Kerry was very professional and helpful. Credit to lemonaid
6 November 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Carol,
Thank you for taking the time to share your experience with Kerry.
We are pleased to hear Kerry delivered the 5* service you deserve, and we agree she really is a credit to the business!
Lemonaid Motor Legal Ltd.
Joey - car insurance
Calling insurance isn’t always easy but Joey made it an absolute breeze for me, super helpful and very kind. I massively appreciate his help today! Great asset to the team.
15 January 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Jack,
Thank you for your kind words. We understand that dealing with insurance isn’t always easy, so it’s fantastic to hear that Joey made the process feel straightforward and stress-free for you. He’ll be really pleased to know his helpfulness and kindness made such a positive impact. We’ll be sure to pass on your feedback.
Thanks again for taking the time to leave a review, Lemonaid Motor Legal Ltd.
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