Lemonade Reviews 5,629

I have an active Lemonade renters policy (LP280F39306). I asked to turn off automatic renewal so my coverage would simply end at the end of the current term—I did not want to chase another step later.

I submitted the request through Lemonade’s own form and got a reply from support explaining the policy runs through April 5, 2027, but that because the next renewal isn’t in their system yet, they can’t cancel auto-renewal “today” and told me to wait for an automated renewal email and reply then.

That left me stuck: I had already asked clearly in writing, but I still don’t have a simple written confirmation that auto-renewal is off and that the policy will expire at the end of the term without my having to catch a future email to finish the job. I’m a Connecticut customer and have also followed up by email to several Lemonade addresses asking for that confirmation.

The process feels circular—form, answer, then “come back when our system is ready”—instead of a one-and-done opt-out of renewal. I’m posting this so others know what to expect if they want to decline renewal early and want it documented in writing.

Super easy to file claims and very quick reimbursement.

Prompt reimbursement

Hiked the prices by 48% on pet insurance. No explanation why the increase. Terrible service, no one talk or chats- just the automatic agent and someone who sends messages on the phone. The customer services has no clue what they are talking about.

Very affordable and easy to use. The response time is fast and understandable the pet insurance has made a significant difference in my life and the renters insurance is such an easy process for myself and my landlord.

Our claim was easy to file and response was fast and efficient. We had money back in our account within 48 hrs of claim being filed. Wonderful service & experience.

I don’t think I could make a worse insurance company if I tried. Between AI and uploading documents are claims and corresponding with the team. It’s a lot of not my department bs. Every claim I submit, I have to submit three times because it’s denied because they don’t know how to read or do their job. I feel like I literally work for the company just filing a claim.

Very easy process when putting a claim through.

Responses are fast and communication is good

Terrible service and unreliable. We had one of their clients hit us. The claim was filed but not a single call from the adjuster. I called 3 times and the same response is that they are out of office.

Lemonade is a lemon. Do not trust them.

Everything was resolved so quickly. I was incredibly stressed. I'm so happy I got this renters insurance

Amazing communication, easy process, and fast repayment!

Filing my claims is always an easy process. They get processed relatively quickly and I haven’t had any issues with receiving my payments.

Very fast. And always fair ☺️

Fast reimbursement for covered services. Highly recommend Lemonade to all pet owners.

It's really easy to submit a claim and approval is usually instant! We're grateful to have coveage with Lemonade for our Dexter! It takes a lot of stress off of us; when we need to take him to the vet!

The claim was paid in less that 10 minutes after i downloaded the vet bill i was shocked everything was so easy.. im very happy with the service..

I am to Lemonade and so far have had a great experience with their service and coverage. We just went to our first checkup and got shots and submitted our first claim. The process was quick and easy and I had my funds in less than a week! Love this company!

Lemonade insurance was a big help to me as I am on a fixed and limited income and I really appreciate the honest help.

Very close to thebeaxh and within driving distance of other attractions