Leisure World Group Reviews 

532
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and extensive knowledge, making interactions pleasant and informative. The service provided is frequently described as top-class and excellent, with many appreciating the efficiency and attentiveness shown. People are particularly impressed with the smooth purchasing process and the quality of the products, which often live up to expectations. However, some customers also noted issues with customer service, describing it as disorganized, slow, and unprofessional, with some experiencing unaddressed queries and unfulfilled promises. A few other people also felt that warranty work was not handled effectively, with instances of repairs not being completed or initial issues being dismissed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as friendly, helpful,... See more

Service

Reviewers mention positive feedback about service, often describing it as excellent and first-class from... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with their new... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Warranty

Customers had ambiguous experiences with warranty. Many reviewers reported positive interactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top marks for BEN. Having a stressful week trying to get a tube of adhesive from falcon technology, which was missing from our rear view camera order. After several emails back and forward to... See more

Rated 4 out of 5 stars

I bought my van from leisure world in 2022. Up until today I haven’t been at all happy with the customer service I have received. In fact it has been terrible, very disorganised, slow and definitely n... See more

Company replied

Rated 4 out of 5 stars

Karen was great in setting up a recall of awning from the manufacturer last week. I also had a call from her the day before to confirm. Top class service. My only negative comment was the van window a... See more

Rated 5 out of 5 stars

5 stars not enough... There were some issues experienced in the supply and delivery of a biggish item but the skill and tenacity deployed by the support staff (thank you Clara) in overcoming the obs... See more

Company replied


Company details

  1. RV Dealer
  2. Recreational Vehicle Rental Agency
  3. RV Repair Shop
  4. RV Storage Facility
  5. RV Supply Store

Written by the company

Leisure World Group is a caravan and motorhome dealership in Richmond, North Yorkshire. Catterick features a choice of great quality vehicles, with friendly staff on hand to give the very best advice and guidance. Vehicle brands include Adria, Auto-Trail, Buccaneer, Bürstner, Elddis, Coachman, Roller Team, Swift and Xplore. Leisure World has its own extensive accessory & awnings department, and an approved workshop to ensure your caravan or motorhome is well looked after from the moment you buy it. It also boasts a luxury motorhome hire fleet, and a new Cafe - The Terrace.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

532 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(532)

216 reviews in the last 12 months

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Rated 5 out of 5 stars

We attended leisure world at Catterick…

We attended leisure world at Catterick on the show weekend in September.
There was a great atmosphere with the brass band playing and inflatables for the kids.
We were assisted by a very helpful lady called Rebecca in the shop whilst hunting for some bargains.
The complimentary pizza in the terrace was amazing. There was plenty to go round and didn’t have to wait long for more.

13 September 2025
Unprompted review
Leisure World Group logo

Reply from Leisure World Group

HI Anna, Thank you for your great feedback – we’re pleased you enjoyed the show weekend...especially the Pizza, and I’ll be sure to pass your kind words on to Rebecca. Hopefully we welcome you back soon. Best wishes, Nick.

Rated 5 out of 5 stars

Excellent local restaurant

Have been to the Terrace a few times and have always had excellent service, the fruit scones are delicious and always presented beautifully, its also a really lovely coffee, have noticed that the shop are adding in a lot of different items so I always make time to have a wander around, it's great that it is so local to me

26 September 2025
Unprompted review
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Reply from Leisure World Group

HI Elizabeth, Thank you for your kind words – we’re so pleased you enjoy the Terrace (especially the scones!) and love browsing the shop. We look forward to welcoming you again soon. Best wishes, Nick.

Rated 5 out of 5 stars

Great staff

Spoke to Ben on the phone about Safefill gas, very helpful and now I know where to refill!

22 September 2025
Unprompted review
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Reply from Leisure World Group

Hi Paul, thanks for taking the time to leave a review. Happy to hear that Ben was able to assist. Please do give us a call should you ever need any further support in the future. Best wishes, Nick

Rated 5 out of 5 stars

Excellent service from time we arrived…

Excellent service from time we arrived to time we left..Met by friendly staff at the service desk,motorhome service done in timescale stated.
Spoke to Craig, technician,who explained what work had been done and he also helped by explaining what we had been doing wrong, top man.
We could take our motorhome elsewhere but we have always had excellent service from here hence why we always come back

25 September 2025
Unprompted review
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Reply from Leisure World Group

Hi Graham, thanks for taking a few moments to leave a great review. Pleased to hear Craig was able to offer guidance and the work was completed within the timescale set. Looking forward to welcoming you back soon. Best wishes, Nick.

Rated 5 out of 5 stars

Pioneer/ Josh

Well what can we say Josh is an absolute star ⭐️ ⭐️ ⭐️ he looked after us so well we just called in by chance and ended up buying a pioneer motohome .. everything went well with the purchase !!! they accommodated the dates for us to pic up our van .. Josh went through everything leaving nothing out .. he went far and beyond a sales person.. he's an asset to your company .. we absolutely love our new motohome !!!! thank u so so much for everything Josh and leisure world .. we would recommend this company all day long 👍👍👍👍👍👍 all the best pall Dave & Helen ... aw nearly forgot the restaurant the food is amazing and staff are so so friendly 5⭐️⭐️⭐️⭐️⭐️

20 September 2025
Unprompted review
Leisure World Group logo

Reply from Leisure World Group

Thank you, Dave & Helen, for such a great review. We’re happy to hear how well Josh looked after you and that you’re loving your new Pioneer motorhome. We’ll be sure to share your feedback with him – he’ll be over the moon! It’s also wonderful that you enjoyed the restaurant. We really appreciate your recommendation and look forward to welcoming you back again soon. Best Wishes, Nick

Rated 5 out of 5 stars

Took the caravan in for service today

Took the caravan in for service today. Very friendly reception from Stewart. A thorough service was carried out and some interesting finds from the service engineer. We appreciated the advice given regarding our tyres and found that they can do them much cheaper than we originally paid. Overall reasonably priced service and very friendly and helpful staff. Oh and while you wait the cafe is pretty good too! ⭐️⭐️⭐️⭐️⭐️

24 September 2025
Unprompted review
Leisure World Group logo

Reply from Leisure World Group

Hi Susan, Thank you for your great feedback. We’re delighted Stewart and the team looked after you so well and that the service was both thorough and helpful. It’s lovely to hear you enjoyed the café too – we look forward to welcoming you again soon. best wishes, Nick.

Rated 5 out of 5 stars

Excellent service today

Excellent service today. Driving along the A1 in our motorhome when the engine warning light came on. We were only 3 miles from Catterick Caravans so we headed for there. The van was sorted while we had a coffee and we were on our way again in 30 minutes. Top marks.

24 September 2025
Unprompted review
Leisure World Group logo

Reply from Leisure World Group

Hi John, Thank you for your kind words. We’re pleased we could get you back on the road so quickly and that you enjoyed a coffee while we sorted your motorhome. Safe travels and we’re always here if you need us again! Best wishes, Nick.

Rated 5 out of 5 stars

Friendly staff

Came in just to look around and have a coffee. Spotted a lovely outdoor cushion, Ben found 2 matching ones for me. He was friendly and chatty while I made my purchase. Thanks Ben

28 August 2025
Unprompted review
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Reply from Leisure World Group

Hi Gillian, Thank you for your feedback. We’re happy Ben could help you find the cushions and make your visit enjoyable. We’ll be sure to pass on your kind words to him! Best wishes, Nick

Rated 5 out of 5 stars

I was sold a couple of folding chairs…

I was sold a couple of folding chairs by Ben ...Great service and great price.
Lovely cafe also

1 September 2025
Unprompted review
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Reply from Leisure World Group

Hi Derek, thank you for taking the time to leave a review. Happy to hear Ben was able and willing to help you during your visit. I'll make sure he see's this. Best wishes, Nick.

Rated 5 out of 5 stars

Absolutely fantastic experience they…

Absolutely fantastic experience they went above and beyond we collected our new motorhome and Josh was fantastic friendly and extremely helpful

19 September 2025
Unprompted review
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Reply from Leisure World Group

Hi Robert, Thank you for your great feedback. We’re pleased Josh made your motorhome collection such a positive experience – we’ll be sure to pass on your kind words! Best wishes, Nick.

Rated 5 out of 5 stars

Very competent hand over by Josh

Very competent hand over by Josh, answered our questions in detail.
Margaret was very efficient in managing the deal. We are so excited and glad we travelled to purchase from leisure world Richmond. Would highly recommend this friendly company.

20 September 2025
Unprompted review
Leisure World Group logo

Reply from Leisure World Group

Hi Geraldine, Thank you for your kind words. We’re pleased Josh and Margaret made your purchase experience so smooth, and we’re thrilled you’re enjoying your new motorhome. We really appreciate your recommendation and look forward to welcoming you back! Best wishes, Nick.

Rated 5 out of 5 stars

Once again a great day…

As the last a great day lot of new Vans and motorhomes at good discounted prices easy to be tempted, if your in the market a great starting point. We came to view the new stuff and pick up some essential accessories for our motorhome got a little more than we expected two new chairs couldn’t walk past at these bargain prices
Plus one or two other bits!! Would have bought new brunner magnetic
Pans but sold out, ended day with pizza beer and coffee
Great day well done

14 September 2025
Unprompted review
Leisure World Group logo

Reply from Leisure World Group

Thank you for your great feedback. We’re delighted you enjoyed the day, found some great bargains, and had a lovely time in the café! Keep an eye out for our regular offers and events – we look forward to welcoming you back soon, and hopefully next time those Brunner magnetic pans will be in stock! Best wishes, Nick.

Rated 5 out of 5 stars

Great experience

Just picked up our new to us motor home today. Josh has been fantastic. From start to finish. Very happy with the process. And would recommend. Excellent communication and a thoroughly nice lad!

19 September 2025
Unprompted review
Leisure World Group logo

Reply from Leisure World Group

Hi Helena, thank you for your kind words. Pleased to hear you've had such a positive experience with us. Please do give us a call should you need anything else down the line. Best wishes, Nick.

Rated 5 out of 5 stars

Motorhome Habitat Service

Motorhome Habitat Service
From booking the Motorhome to having the habitat service carried out, to collection was very professional.
The staff could not do enough and nothing was a problem.
The Motorhome was given back with all in order inside, clean and ready to drive back home.
Every member of the staff were great to deal with.
It is very hard to find such a team anywhere in any company so well done to all.
The Cafe is a great place to stop at also with good service good food and great coffee.
Will for sure book the Motorhome in asap to ensure I have the next service carried out at Leisureworld Catterick.
Thanks for looking after us so well.

17 September 2025
Unprompted review
Leisure World Group logo

Reply from Leisure World Group

Hi Elaine, Thank you for your wonderful feedback. We’re pleased the team looked after you so well and that your motorhome was returned clean and ready to go. It’s great to hear you enjoyed the café too! We look forward to welcoming you back for your next service and appreciate your kind words about our staff. Best wishes, Nick.

Rated 3 out of 5 stars

Deal or no Deal

Well clearly there were no deals to be had on a Swift 594 2024 motorhome priced at the same price as a competitor who was selling a Brand new 2025 model. Clearly they didn't want to sell it, stating they had only had it in a week. We were £500 short of the negotiated price and to be clear they weren't offering any other incentives i.e. not even an air freshener. Obviously it goes up in value the longer they have it, not. Very disappointing.

14 September 2025
Unprompted review
Leisure World Group logo

Reply from Leisure World Group

Thank you for your feedback. We’re sorry to hear you were disappointed with your experience. Our pricing and offers are set carefully based on stock, demand, and manufacturer guidelines, and we always aim to be as transparent as possible with customers. We appreciate your comments and will take them on board as we continue to review our sales processes. Best wishes, Nick.

Rated 5 out of 5 stars

Our caravan

We recently went to leisure world to have a repair on the caravan the staff were very friendly and helpful the 1person we always ask for is Sophie she is always very friendly and helpful she always dose her best to get everything done nothing is to much trouble for her ( you won’t to keep her she is worth her weight in gold she is also good at driving tractors )from BOB & JOYCE

15 September 2025
Unprompted review
Leisure World Group logo

Reply from Leisure World Group

Thank you, Bob & Joyce, for your lovely feedback. We’re delighted Sophie consistently looks after you so well – we’ll be sure to pass on your kind words (and her tractor skills!) We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Chris and his staff were great enjoyed …

Chris and his staff were great enjoyed the day . Got a few accessories for our motorhome, with a bit of a Discount, Pizza & Drink a great idea Thanks guys& gals

13 September 2025
Unprompted review
Leisure World Group logo

Reply from Leisure World Group

Hi Bill, Thank you for your feedback. We’re delighted you enjoyed the day, found some great accessories, and liked the pizza and drinks! We look forward to welcoming you back for another visit soon. Best wishes, Nick.

Rated 5 out of 5 stars

Excellent weekend. First class

Excellent weekend, I attended both days. Loved the 15% off in the shop and the service in the café was first class.
The motorhome selection was good and the prices very competitive.
All in all a great event and I will definitely attend an other one.

13 September 2025
Unprompted review
Leisure World Group logo

Reply from Leisure World Group

Hi Catherine, Thank you for your fantastic feedback. We’re delighted you enjoyed the weekend, the offers in the shop, and the café service. We look forward to welcoming you to our next event! Best wishes, Nick

Rated 5 out of 5 stars

Leisure World puts on a great show

Great service by all the staff, a lot of effort had gone in to offer a wide range of types of motor-home and caravans available to explore. Everyone was enthusiastic about the day, despite the iffy weather.

14 September 2025
Unprompted review
Leisure World Group logo

Reply from Leisure World Group

Hi Paul, Thank you for your feedback. We’re pleased you enjoyed the day and the wide range of motorhomes and caravans on offer, despite the weather. We look forward to welcoming you back sometime soon. Best wishes, Nick.

Rated 5 out of 5 stars

Good experience

We were very happy and had a good experience the staff were very heloful.

14 September 2025
Unprompted review
Leisure World Group logo

Reply from Leisure World Group

Hi Kevin, many thanks for your review. Pleased to see you had a great experience with us. Hopefully we'll see you back soon. Best wishes, Nick.

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