The young lady who helped me by phone, was very patient as I explained that I was having a difficult time changing my password. She tried several times to assist me, and her final attempt was success... See more
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Review summary
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She helped me solve a problem that as a customer I never should have had. Four calls within a span of 15 minutes - no open issues just being called to be sold additional products and services. This re... See more
Company replied
Alifer Aguiran is so professional and kind, and also very informative. I am in the process of trademarking two items for my company and she was very patient during the process. She helped me o... See more
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Brianna Mares is amazing. She is pleasant to talk to, patient and very professional. She explains everything in detail and even calls back to confirm that everything is done. She is someone everyone w... See more
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Company details
- Legal Services
- Business Administration Service
- Business to Business Service
- Estate Planning Attorney
- Intellectual Property Registry
About LegalZoom
Written by the company
About us
LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.
By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.
A few highlights:
- 25+ years leading the industry
- 9M+ legal solutions delivered
- #1 choice for small businesses
LegalZoom offers:
- Business formation services for LLCs, corporations, nonprofits, and DBAs
- Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
- Comprehensive estate plan services including wills and trusts
- Personalized legal support through attorneys and guided online tools
Written by the company
- Life is more legal than you think.
- We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.
LZ 100% Accurate Filing Guarantee
We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.
Contact info
954 Villa St, 94041, Mountain View, United States
- 3239628600
- customersupport@legalzoom.com,
- legalzoom.com
Your trusted partner for legal solutions
4.7
Excellent
32K reviews
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Solved my basic question on how to edit…
Solved my basic question on how to edit documents super clearly outlining all the steps.
11 August 2026
Reply from LegalZoom
Hi Leslie,
We're so happy to hear that our customer support representative, Elijah, was helpful and clear. Thank you for your kind words!
Best,
Kranti
The young lady who helped me by phone
The young lady who helped me by phone, was very patient as I explained that I was having a difficult time changing my password.
She tried several times to assist me, and her final attempt was successful. Her demeanor was very easy going, and I, after several frustrating attempts, found success! Many thanks...
11 August 2026
Reply from LegalZoom
Hi Vicki,
We're so happy to hear that our support call representative, Jelly, was patient and helpful. It's great to know that their easygoing demeanor helped turn a frustrating situation into a successful one.
Best,
Kranti
She helped me solve a problem that as a…
She helped me solve a problem that as a customer I never should have had. Four calls within a span of 15 minutes - no open issues just being called to be sold additional products and services. This representative did a great job getting my number removed so that I can go about being a customer in peace.
11 August 2026
Reply from LegalZoom
Hi Katie,
We appreciate you sharing your experience. We are genuinely concerned to hear about the excessive calls you receive. We are glad our customer support representative, Trupti, was able to resolve this for you, and we are taking steps to prevent such issues from recurring.
Best,
Kranti
Concise advice and prompt resolution of…
Concise advice and prompt resolution of problem
8 August 2026
Reply from LegalZoom
Hi Daniel,
We're so glad that our customer support representative, Mehul, could provide clear advice and a quick solution to your problem. We appreciate your positive feedback!
Best,
Kranti
Christian was great and very helpful…
Christian was great and very helpful with what I needed to have completed. He was thorough and walked me through every step! I was happy to have him help me.
11 August 2026
Reply from LegalZoom
Hi Audrey,
We're so glad our support chat representative, Christian, was helpful and thorough, walking you through every step. We appreciate your positive feedback!
Best,
Kranti
Easiest Way to Write a Will
Instructions were very clear, the individual prompts very helpful, and produced as clean as possible of a document.
11 August 2026
Reply from LegalZoom
Hi Ashley,
We're so glad to hear that our instructions and prompts were helpful, resulting in a clean and clear document for you. We appreciate your positive feedback!
Best,
Kranti
it was not bad to set up but the agent was to overbearing
it was simple to use but your agent was overbearing
11 August 2026
Reply from LegalZoom
Hi Henry,
We appreciate your feedback on the ease of use for business formation. We're sorry if our agent's approach was not ideal.
Best,
Kranti
Nigel was great.
Nigel was very knowledgeable, courteous, helpful and efficient. I really appreciated his help.
11 August 2026
Reply from LegalZoom
Hi Martha,
We're so glad to hear our customer support representative, Nigel, was knowledgeable, courteous, and efficient. We truly appreciate your positive feedback and kind words!
Best,
Kranti
Half-baked solution at best
Half-baked solution at best. Also there are many add-on (hidden/surprise) fees. It's not a one-and-done solution with an all-in price, by any means. Very little transparency as a first-time LLC on what to do to ensure you are compliant. The lawyers that come with the "lawyer consultation plan" can't seem to be bothered with conversations longer than 5 minutes, and expect you to know the questions you need to ask about your LLC. LOTS of loose ends e.g. filing articles of organization with your county registrar, applying for business licenses (city and county), annual report filings, etc. and so on that you have to know, or figure out quickly, to ensure you are fully set up and compliant. And if you're expecting there to be a simple but comprehensive checklist provided by LegalZoom and specific to your state,....guess again. But there are additional plans you can buy through LZ to figure it out for you. Know before you buy.
11 August 2026
Unprompted review
Reply from LegalZoom
Hi Robert,
We appreciate you sharing your detailed feedback regarding your experience with our services. We understand your concerns about fee transparency, the depth of lawyer consultations, and the clarity of compliance requirements for new LLCs. We are actively working to improve our communication about all potential costs and to provide more comprehensive guidance on the necessary steps for full compliance, including state-specific checklists. Your insights are valuable as we strive to enhance our offerings and ensure a smoother process for all our customers.
Best,
Aishwarya
Lisa was very helpful in guiding me…
Lisa was very helpful in guiding me towards my next steps in help the continued growth of my business
11 August 2026
Unprompted review
Reply from LegalZoom
Hi Eric,
We're so glad to hear that our customer support representative was very helpful in guiding you toward the continued growth of your business. We appreciate your positive feedback!
Best,
Kranti
Never AGAIN!!
From the last 2 weeks LegalZoom has been spamming my email with the same “Message from Trademark Attorney” email, but when I click on the link it says “sorry something’s wrong on our end”. Everyday! 2-3 times a day! Same email! Never works! When I called LegalZoom today @11am, they had no idea about the emails, bounced me around to 3 different people who did not help. The last guy put me on hold which brought back up the welcome menu when you first call.😤😡🤬 They’re really showing me that they do not value their clients. After years of working with LegalZoom, I would NEVER make this mistake again. I really hate that I used them this round. It’s been total chaos and B.S.
10 August 2026
Unprompted review
Reply from LegalZoom
Hi J,
Thanks for sharing your details. I reviewed your feedback and escalated a case to our customer care team for immediate review. A team member will review your account and reach out by phone and email soon to find a resolution.
Regards,
Aishwarya
What made the experience great was the…
What made the experience great was the patient that that everyone had with me and easy to talk to and was more than willing to help specially with the questions
7 August 2026
Reply from LegalZoom
Hi James,
We appreciate your feedback! We're so glad to hear that our customer service team was patient and helpful, and that you found them easy to talk to.
Best,
Kranti
Very easy to work with legal zoom…
Very easy to work with legal zoom especially the knowledgeable reps. Also, only takes a few minutes to set up most legal docs needed. Exceptional service!
11 August 2026
Reply from LegalZoom
Hi Dalynda,
We're so happy to hear that you found our customer service team easy to work with and their knowledge was helpful. We appreciate your positive feedback!
Best,
Kranti
Reply from LegalZoom
Hi David,
Thank you for taking the time to write a positive review about our customer support representative, Rhutika, and your LegalZoom experience!
Best,
Kranti
It was easy going and a fun experience
The process was easy and didn’t take too long, and helpful
11 August 2026
Reply from LegalZoom
Hi Gibson,
We're so pleased to hear that your business formation process was easy and efficient for you. Thank you for your positive feedback and for sharing your experience!
Best,
Kranti
I especially liked the 3-payment plan…
I especially liked the 3-payment plan and the binder I will receive to keep my business papers organized. LegalZoom is a highly rated company that really helps small businesses get started and stay compliant.
11 August 2026
Reply from LegalZoom
Hi Mary,
We're happy to hear you appreciate the payment plan and the binder for organizing your business papers. We're glad we could help with your business formation.
Best,
Kranti
Mildred was extremely patient with me…
Mildred was extremely patient with me and stayed on the phone with me until my changes were complete and verified.
I was not expecting her to hang on with me to the end, so it was a lovely experience for me because most reps try to get people off the phone asap. :-)
10 August 2026
Reply from LegalZoom
Hi Robin,
We're so glad to hear our customer support member Mildred was patient and professional. We appreciate your positive feedback!
Best,
Kranti
What made this call today with Bhakti…
What made this call today with Bhakti is that she was able to explain everting and with clarity the last 2 calls were good but this one was the best of all
10 August 2026
Reply from LegalZoom
Hi Henry,
We're so happy to hear that your recent call with our customer support representative, Bhakti, was helpful and she was able to explain everything clearly. We appreciate you sharing your positive feedback with us!
Best,
Kranti
Answered all my questions very well and…
Answered all my questions very well and good attitude
10 August 2026
Reply from LegalZoom
Hi Patrick,
We are so glad to hear that our customer support representative, Raj, answered all your questions and had a pleasant experience with our team. We appreciate your positive feedback!
Best,
Kranti
The representative was very courteous…
The representative was very courteous and helpful.
He resolved our issue of concern without delay.
10 August 2026
Reply from LegalZoom
Hi Joshua,
We're so glad to hear our customer support representative, Maurick, was courteous and helpful, and resolved briskly. We appreciate your positive feedback!
Best,
Kranti
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