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LegalShield Reviews 8,721

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,580 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the exceptional customer service. However, some customers also noted issues with contact, mentioning difficulties in reaching the company or receiving timely responses to their inquiries. A few other people also felt that the assistance provided was not always helpful for their specific situations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism and efficiency... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the... See more

Response time

Clients share positive opinions on response time, with many praising the promptness and efficiency of the... See more

Customer communications

People report ambiguous experiences with contact. While some consumers appreciate the ability to call and get... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been with Legal for a few years and have reached out for diverse legal info on landlord/tenant, contracts, real estate, estate. They even prepared my will. I have had them in 3 different states as whe... See more

Company replied

Rated 5 out of 5 stars

Brian Maynor made a great impression. He called back in a timely manner, he listened and gave me advice on how to proceed with the research on the case. Then he assured that after the documents I send... See more

Company replied

Rated 5 out of 5 stars

We called close to the end of the business day and They provided an immediate platform (call center) to listen to and field my concern and issue. We were called by the attorney the next day (less t... See more

Company replied

Rated 5 out of 5 stars

I appreciate everybody that gave me assistance. They were patient and prompt. Even when my lawyer was on vacation they still found someone else to fill his position in order to speak with me.

Company replied


Company details

  1. Legal Services

About LegalShield

Written by the company

What is LegalShield?

LegalShield is a legal subscription service that provides access to a network of provider law firms for a low, monthly fee. For over 50 years, LegalShield has made it affordable and easy for members to connect with designated law firms across the United States and parts of Canada made up of seasoned lawyers with an average of 22 years of experience that can consult on things like:

  • Will preparation and estate planning
  • Consumer and bill issues
  • Contract review

Plus, they can write letters or make phone calls on your behalf and they are at your service 24/7 for covered legal emergencies. We offer a variety of personal and business membership options and there are currently 4.5 million people protected by LegalShield.

What exactly is a legal subscription service?

Instead of paying a lawyer by the hour, pay a small monthly or annual fee and get access to a law firm that can advise you on a variety of legal issues—but without a huge bill.

What is covered under the Personal LegalShield Membership?

As a LegalShield Member, you get access to a variety of legal services, in general, including: advice on an unlimited number of personal legal issues, letters or calls made on your behalf, contract and document review (starting at up to 15 pages each) and more. Review a plan contract for complete terms, coverage, amounts, conditions, eligibility, limitations and exclusions.

If the basic personal membership doesn’t cover my specific situation, how much will it cost me?

Many day-to-day personal legal issues are covered by the standard membership with no additional fees. If your personal legal issue is not a fully covered benefit, as a LegalShield Member, your Provider Law Firm can consult with you and provide additional referral services necessary to assist you at a discounted rate of the provider lawyer's standard hourly rate.

How can I access my legal team in an emergency?

Access after-hours legal consultation for covered personal legal emergencies such as an arrest or detainment, if you’re seriously injured in an automobile accident, or if you’re served with a warrant. Just call 1-877-825-3797 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the LegalShield mobile app and select Call Emergency Line to make your call.

What is LegalShield's cancellation policy?

LegalShield is a monthly legal subscription service, and our members have the right to cancel at any time. Per our company policy, all cancellation requests must be provided in writing. The easiest way to cancel is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership.

For annual memberships, you may cancel any time after your first 12 months. If you would like to speak to someone about options to maintain your membership, please call as soon as possible to keep any pre-trial hours or other benefits you may have accumulated at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of our team would be happy to help.

LegalShield Reviews: Do you utilize them?

Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials.

Download the LegalShield App

Discover a new way to speak with lawyers. 24/7, hassle-free access to local lawyers with the LegalShield app.

How does LegalShield work?

Written by the company

1. Sign-up for LegalShield
Receive your membership number and connect with your provider law firm.
2. Speak to a provider lawyer
Connect with an experienced law firm in your state speak with a provider lawyer within eight business hours of request for consultation.
3. Find the legal advice you need
Get personalized answers to your legal question.

Find the right plan for you

___

Over 4.5 million people have the access to forgo the traditional method of hiring a lawyer for a smarter, more affordable way to get the legal advice they need. LegalShield offers 3 main types of plans that include features to fit your specific needs.


Contact info

Real Lawyers. Affordable Access.

Find the right Legal Plan for you.

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I have been using LegalShield for 20+…

I have been using LegalShield for 20+ years since it was prepaid legal. It is worth the money and the attorneys are awesome.

1 May 2026
LegalShield logo

Reply from LegalShield

Karyn, we’re so happy to hear you are satisfied with our team's services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.

Rated 4 out of 5 stars

What it’s their rights and wht other options

We depends on the lawyer to guide u the right path and what other options to protect our rights

1 May 2026
LegalShield logo

Reply from LegalShield

Merab, thanks for the review. We are happy to hear that our team is providing you with excellent service. Thanks for choosing us.

Rated 4 out of 5 stars

Wish legal shield was more helpful

Took three or four days before anyone called me and then I only got information that I already had. Really didn't help any. In the end the insurance company won this one. Legally, legal shield wasn't any help. Still, they may be useful if a traffic ticket happens to come my way but other than that, not really much help. I do however recommend legal shield. It's not that expensive and they do help in some cases.

30 April 2026
LegalShield logo

Reply from LegalShield

Mark, thanks for sharing your experience. We appreciate your kind words. We look forward to continuing to support you whenever you need legal assistance.

Rated 5 out of 5 stars

The agent was helpful

The agent was helpful, very nice and very knowledgeable, she answered my questions and made me feel comfortable and at ease.

1 May 2026
LegalShield logo

Reply from LegalShield

Lynn, thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.

Rated 5 out of 5 stars

Money well spent!

Respone time was fast. Work was efficient and very knowledgeable in their scope of practice.

30 April 2026
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Reply from LegalShield

Falisha, thank you for your trust and kind words. Our team is here to provide the support you need, and we look forward to assisting you whenever legal questions arise.

Rated 5 out of 5 stars
LegalShield logo

Reply from LegalShield

Lentil, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.

Rated 5 out of 5 stars

Advice on a possible fraud

The lawyer I talked to was pleasant, knowledgeable and offered good counsel.

1 May 2026
LegalShield logo

Reply from LegalShield

Gayle, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.

Rated 4 out of 5 stars

Called me on time when we setup our…

Called me on time when we setup our meeting

30 April 2026
LegalShield logo

Reply from LegalShield

Thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.

Rated 5 out of 5 stars

Easy to use and response time was…

Easy to use and response time was quick.i would highly recommend

1 May 2026
LegalShield logo

Reply from LegalShield

Jennifer, thanks for the review. We are thrilled that our team assisted you promptly. Thanks for being a valued member.

Rated 4 out of 5 stars

The service was very prescient

The service was very prescient. The communication was adequate and concerns were addressed with knowledge and understanding. As well as options and suggestions were greatly discussed.

1 May 2026
LegalShield logo

Reply from LegalShield

Thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.

Rated 5 out of 5 stars

All of my questions were answered

All of my questions were answered. I even called back with additional questions and those were answered as well. They are very helpful.
Thank you

30 April 2026
LegalShield logo

Reply from LegalShield

Malinda, thanks for the kind words. We strive to make the process as straightforward and easy to understand as possible, and it's wonderful to know we were able to achieve that for you. Thanks for choosing us!

Rated 5 out of 5 stars

Everything I needed was handled in a…

Everything I needed was handled in a professional and timely manner. I have no complaints…

30 April 2026
LegalShield logo

Reply from LegalShield

Thanks for sharing your positive experience. We appreciate your kind words. We look forward to continuing to support you whenever you need legal assistance.

Rated 5 out of 5 stars

I joined membership awile back and glad…

I joined membership awile back and glad I did. When I have called questions are asked about my situation. Next day my referral is contacting me. Follow up and knowledge have been a 10.Great staff service.

30 April 2026
LegalShield logo

Reply from LegalShield

Debbie, thank you for your continued trust and kind words. Our team is here to provide the support you need, and we look forward to assisting you whenever legal questions arise.

Rated 5 out of 5 stars

Everyone is very friendly helpful and…

Everyone is very friendly helpful and professional

1 May 2026
LegalShield logo

Reply from LegalShield

We appreciate your kind words. It's gratifying to hear that our team's professional efforts made a positive impact. Thank you for being a valued LegalShield member and for sharing your wonderful experience.

Rated 5 out of 5 stars

The initial response was excellent as…

The initial response was excellent as was the attorney assigned to help. We were able to address my issue over the phone!

22 April 2026
LegalShield logo

Reply from LegalShield

Lora, thanks for the review. We are thrilled that our team was able to provide you with the support that made a difference. Thanks for being a valued member.

Rated 5 out of 5 stars

Is all I had to do was make one phone…

Is all I had to do was make one phone call and they handled everything else

18 April 2026
LegalShield logo

Reply from LegalShield

Carol, we’re so happy to hear you were satisfied with our team's services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.

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