LeFrenchMobile Reviews 

1,093
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

We love Le French Mobile. The high fees charged by Australian telcos is unbearable for any longer trip overseas, so a different provider is necessary. Easy to order SIM cards ahead of time, quick to s... See more

Company replied

Rated 4 out of 5 stars

Fast delivery, simple and clear set-up instructions. Because instructions and communication is in English all processes were easy for . Prompt response to queries. Reasonable price for data compared t... See more

Rated 5 out of 5 stars

Received SIM card in the mail. Inserted card into phone following simple instructions. Sent myself a text message from Australian number (just to be sure ;). All went well. Phone is now off to avoid r... See more

Company replied

Rated 1 out of 5 stars

Received email Oct 14 that my two SIMS cards were shipped to my hotel in Paris, delivery 3-5 days. Hotel staff were expecting this delivery but no product arrived until Oct 25 when I was leaving... See more

Company replied

Company details

  1. Telecommunications Service Provider

Information provided by various external sources

We provide a mobile phone service dedicated to foreigners traveling to France and in the European Union. We send your SIM card, mobile phone or mobile wifi hotspot right to your home, anywhere on the Globe.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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3.9

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(1,093)

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Rated 5 out of 5 stars

Haven't had a chance to make use of the…

Haven't had a chance to make use of the SIM in France yet (Soon [tm]), but the "pre-use" experience has been excellent so far. Quick and simple to order, fast delivery and "authorisation" process was simple (via email)

10 June 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi Murray,

Thank you so much for your feedback. We appreciate hearing about your positive experience with our services.

Kind regards,
LeFrenchMobile

Rated 5 out of 5 stars

Worked fine so far

Worked fine so far. Need to use it extensively in Summer during our holidays.

9 June 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi David,

Thank you for your feedback!
Your review motivates us even more to do our best.

Kind regards,
LeFrenchMobile

Rated 1 out of 5 stars

Don't purchase these cards, they don't work!

I ordered 2 SIM cards before the US for France. When we arrived I had no trouble inserting the cards but could not get them to work correctly. The phone number they give you to call for help had a recording saying the number was no longer in service. Using wifi in the airport I could send a message asking for help and got a response that they would contact me which they never did. What a scam! Do not purchase these cards. I even put an additional ten euro onto the card in hopes I could get it to work.

2 June 2022
Unprompted review
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi Gina,

We regret to hear that you encountered those difficulties with your SIM card. Our team is going to contact you directly by email to check what happened and offer you an alternative for the recharge you mentionned.

Kind regards,
LeFrenchMobile

Rated 5 out of 5 stars

No bad experiences

No bad experiences. Always reliable

21 May 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi Lesley,

Thank you for your feedback. You will enjoy the best services everywhere with LeFrenchMobile as we work with the number one telecom provider in France.

Kind regards,
LeFrenchMobile

Rated 1 out of 5 stars

Horrible!

I forgot to charge my account and after only one advice by SMS LFM blocked my SIM. Ok, it's a prepaid service. But I charged my account later and thought, I will be able to use my SIM-card again after paying. But no, nothing happend.

20 May 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Dear customer,

LeFrenchMobile is a prepaid service. When you have no credit left, you are reminded of the validity period of your SIM card by SMS at least once every month. It is only after several month that your SIM card can be terminated if not used as mentioned in our Terms and Conditions:

https://www.lefrenchmobile.com/terms/

Kind regards,
LeFrenchMobile

Rated 3 out of 5 stars

Fine for me

Fine for me . However if you wish more than receiving or making a phone call and texting, you may need a better tariff than I have.

19 May 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi Elizabeth,

Thank you for your feedback. There are now more data plans available with different allowances and different validity periods so that you can find the one that suits best your usage:

https://www.lefrenchmobile.com/recharge/

Kind regards,
LeFrenchMobile

Rated 5 out of 5 stars

Have had no problems with Le French…

Have had no problems with Le French mobile. Helpful whenever we have been in touch. Would definitely recommend them.

19 May 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Dear customer,

Thank you for your feedback. Our team is always ready to help you and make sure you benefit from the best services.

Kind regards,
LeFrenchMobile

Rated 5 out of 5 stars

Very good and helpful support.

Very good and helpful support.
No problems at all.

19 May 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi Anthony,

Thank you so much for your feedback. We are glad you contacted us :)

Kind regards,
LeFrenchMobile

Rated 1 out of 5 stars

No délibère no responsable to My e…

No délibère no responsable to My e maile just Bad

18 May 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Dear Andreas,

The correct email address to contact our Customer Support is customerservice@lefrenchmobile.com

I have created a ticket for you. Please expect a member of our support team to contact you today. Similarly, you can reach us through (+33) 01 74 95 95 00.

Kind regards,
LeFrenchMobile

Rated 5 out of 5 stars

Sim stopped working

My sim card decided to stop working, contacted LFM and though in the UK they had a replacement to me in 3 days. Perfect service.

17 May 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi Heloise,

Thank you for your review. Our Customer Service team is always ready to help you in case you encounter a difficulty with your SIM card.

Kind regards,
LeFrenchMobile

Rated 4 out of 5 stars

Affordable and flexible

Easy to purchase and use, affordable, pay-as-you-need so ideal for short or long stays in France.

15 May 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi Smoothie,

Thank you for your feedback. Yes, you are right : LeFrenchMobile is ideal for short and long stays in France or Europe, and you can even keep your SIM card until your next travel as the validity of the main credit is unlimited:

https://www.lefrenchmobile.com/offers/

Kind regards,
LeFrenchMobile

Rated 5 out of 5 stars

A great service

A great service. Nothing more to say !

13 May 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi Geoffrey,

Thank you for your review. Our team is dedicated to always deliver great services to our customers.

Kind regards,
LeFrenchMobile

Rated 2 out of 5 stars

Been unable to register data bundle on…

Been unable to register data bundle on my phone. Asked for a code which you do not give.

12 May 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi Jennifer,

Depending on the situation, there are several codes that you might need (PIN code, PUK code, etc.).

Do not hesitate to contact us directly and specify the code you need for your SIM card:

customerservice@lefrenchmobile.com

Kind regards,
LeFrenchMobile

Rated 3 out of 5 stars

Historically I have had excellent…

Historically I have had excellent service but recently standards have slipped.
My greatest concern is that I no longer receive notification when my data bundle is expired which means I spend excessively on my credit

12 May 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Dear customer,

Thank you for your feedback. We still send a notification to inform you when your credit is very low.

Remember that you can also check your remaining credit on your LFM account at anytime:

https://mylfm.eu/

Kind regards,
LeFrenchMobile

Rated 3 out of 5 stars

I found it difficult to set up

I found it difficult to set up. We have problems with connectivity, it seems to drop out quite frequently. It is a great asset when working. We sent off our form and I'd by email and had it returned undelivered, we are on holiday and will now have to try and find a post office.

12 May 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Dear John,

Thank you for your feedback. We advise you to double check the size of the files attached to your email (copie of your ID + coupon) and try again to send it. In case you cannot send it by post, we invite you to contact our Customer Service for further help:

customerservice@transatel-datasim.com

Kind regards,
LeFrenchMobile

Rated 1 out of 5 stars

No Data and No Tech Support

I was initially pleased that installing the SIM card and making a call was fast and easy. However, I have never been able to access the data. I followed all the instructions, but it did not match the set up on my phone. I sent all the details to customer service and they replied only with the same standard set up instructions which I had already tried. I have emailed them again several times and have received NO reply. So much for customer service. I also receive a message on my phone several times a day saying that my phone is not connected to LFM. I was hoping to use LFM for the three months I am here and will be returning several times a year. But now I will need to purchase another plan. LFM was a waste of money.

2 May 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi Lori C,

We regret to hear that you encountered difficulties to access the data with your SIM card. I have created a ticket for you. Please expect a member of our support team to contact you within 24 hours. Similarly, you can reach us through (+33) 0 174959500.

Kind regards,
LeFrenchMobile

Rated 5 out of 5 stars

It was an easy and speedy transaction…

It was an easy and speedy transaction on line. SIM card arrived promptly.

1 May 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Dear customer,

Thank you for your feedback. Our team works to make every step of your experience with us a positive one.

Kind regards,
LeFrenchMobile

Rated 1 out of 5 stars

This service is useless

This service is useless
Before signing up I phoned to ask about using data only on an iPad and was sold a sim + data package
To set up an online account to check usage and top up you are directed to a login page where you are asked for your new phone number which is not available without first making a call which is impossible on an iPad
They emailed me my number but then I found the next step is being sent a code by text!
Again impossible on an iPad
Useless!!

30 April 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi John B,

We regret to hear that you encountered difficulties to activate the SIM card on your iPad. I have created a ticket for you as it is possible to resolve this situation. Please expect a member of our support team to contact you within 24 hours. Similarly, you can reach us through (+33) 0 174959500.

Kind regards,
LeFrenchMobile

Rated 1 out of 5 stars

All my products AWOL.

I bought my product close to a month ago and I still have not received my product. I spoke to French Mobile about this problem, they were going to send me another SIM card, but I don't receive anything? I am not receiving ANY products I purchase on the internet from a cellphone, medication, SIM card, a key to remove my SIM card, I don't receive many items I order!? I think it's a problem with the French Post Office or just people keeping ALL my products I purchase on the internet here in France??? One company told me the French Post Office could not find my address??? This is really hard for me to believe, because the Post Office has been in existence for centuries here in France and should know every building and address and apartment or PO box here in this Country.
Really, Really, Really Crazy Situation here....

Update: You can send me another SIM card? I spoke to the Post Office and they told me you need to write Appart'City on the address, so the address would be the same only include Appart'City when you send the new SIM card.

29 April 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi Sergio,

That's a strange situation indeed... we advise you to contact the nearest Post Office from your delivery address in France to report this situation.

In the meantime, we still can send you a new SIM card (with no extra fee of course) to another address in your area (by a friend's, a neighbour's, etc.) as an alternative.

Kind regards,
LeFrenchMobile

Rated 1 out of 5 stars

Hopeless! No service nor help with resolving problems.

Beware! This is a dreadful company. I bought a €25 SIM card in advance of coming to France, was unable to make connection once I arrived - tried using 3 different phones (all of which work perfectly where we are staying near Rennes on uk providers). Several phone calls with arrogant and impatient technical support did not get me any phone service nor data. Eventually received an email (thru my uk service) offering to help, but no contact now for three weeks. I was offered a refund (less over €4 costs of trying to connect without success!) but have not received anything, nor any answer to my many further email requests. You have been warned!!

29 April 2022
LeFrenchMobile logo

Reply from LeFrenchMobile

Dear M White,

We regret to hear that you encountered difficulties with your SIM card and that your request may have not been handled the way you expected it.

You mentionned you had tried different phones but the issue persisted. This means maybe that the SIM card was defect and it should be replaced. That is what our technical team has investigated and they will contact you ASAP for a solution. We apologize again for the inconvenience this may have caused.

Kind regards,
LeFrenchMobile

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