Was not a good start in the beginning, wrong name on documents, wrong car reg, couldn't login on website portal. Looks like I've found someone I can contact if I need help next time Leigha.
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Review summary
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What people talk about most
Reviews shaping this summary
Terrible service, from start to finish! We were rejected from a loan (previously had one for another car), no particular reason given. We have a fabulous credit history. Thriving business, so no reaso... See more
Company replied
Leapmotor Leasys UK efficiently sourced and organised my finance to privately lease hire a new electric vehicle, which is a dawn purple Leapmotor B10. I have been a customer with Leasys for over two y... See more
Recently completed a 2 year lease on a high end new Mercedes with maintenance included. Great car. Great deal. Great service. No complaints. Maintenance was always booked at main dealer and was... See more
Company replied
3.4
Average
354 reviews
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No probs.
From selection to delivery of my car, all went very smoothly.
8 October 2025
Unprompted review
Reply from Leasys UK
Hello Barry.
Thank you for taking the time to leave a review. We're pleased to hear your experience was handled efficiently and that everything went smoothly.
Should you need any support in the future, our team is here to help. You can reach us directly at operations.uk@leasys.com.
All the best,
Leasys UK
You made the process relatively easy
You made the process relatively easy, and always communicated at every stage
7 October 2025
Unprompted review
Reply from Leasys UK
Hello,
Thank you for your feedback. We're glad everything went smoothly. If you ever need support or have any questions, please feel free to contact our Customer Care team at operations.uk@leasys.com. We're always happy to help.
All the best,
Leasys UK
I will never use this company again..
I will never use this company again and will be requesting my next leased vehicle is definitely not through them. Extremely unhelpful customer service. High damage fees for an immaculate 5 year old vehicle being returned (none of the issues were highlighted on the day of inspection) and include a £141 charge for contamination, which from the images you can see if dust/dirt on the roof. No help when querying it, just ask you to complain straight to BVRLA. I had no issues during my actual contract, but the way it has ended has been extremely stressful and I'd advise anyone to think twice. There are much better companies out there including Alphabet and Hitachi who I have had dealing with before and none of the hassle or deception.
3 October 2025
Unprompted review
Reply from Leasys UK
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that your end-of-contract experience did not meet your expectations.
Please be assured that all end-of-contract charges are applied in accordance with the British Vehicle Rental and Leasing Association guidelines for fair wear and tear. These industry-standard guidelines are designed to ensure that vehicle assessments are conducted consistently and fairly.
We understand that such matters can be concerning, and we appreciate your comments. If you would like your case to be revisited, we kindly invite you to contact our Customer Care team at operations.uk@leasys.com, who will be happy to review your concerns in more detail.
Thank you again for your feedback. It is valuable in helping us improve our service.
Leasys UK
Think very carefully before Leasing a vehicle from Leasys UK
On a scale of 1(very poor) to 10 (Excellent)
Customer Service score 1 unhelpful and un sympathetic to issues which are out of control of the customer.
Communications score 1 particulary the Collections Dept who prefer to leave the phones on an automated system advising the caller "that due to high demand we are currently unable to respond to your call" e.mails to the dept are ignored of if answered only give information you already know about and fail to answer any questions asked.
In short consider very very carefully before leasing a vehicle from Leasys UK.
I wish I had as if I had I wouldn't now be £10,500.00 out of pocket for a lease which only lasted 7 months.
23 September 2025
Unprompted review
Reply from Leasys UK
Hello Janet,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention.
To allow us to look into this matter further and provide appropriate support, we kindly ask that you email our team at operations.uk@leasys.com with the full details of your case. This will help us ensure it reaches the relevant department for review.
We value all feedback as it helps us improve our service, and we hope to have the opportunity to resolve this for you.
Thanks for your patience and cooperation.
Leasys UK
From start to finish everything was…
From start to finish everything was fast and efficient. I was kept informed every step of the way.
18 September 2025
Unprompted review
Reply from Leasys UK
Hello,
Thank you for taking the time to share your experience. We're glad everything went smoothly. If there is anything we can assist with going forward, our team can be reached at operations.uk@leasys.com and will be happy to help.
All the best,
Leasys UK
Michael was particularly helpful from…
Michael was particularly helpful from start to finish.Great deal and communication was excellent.
22 September 2025
Unprompted review
Reply from Leasys UK
Hello Nicholas,
Thank you for your feedback. We are pleased to hear that your experience was positive and that communication met your expectations. Should you require any assistance in the future, please feel free to contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
From the initial application for my car…
From the initial application for my car to excellent customer service, where my query was dealt with promptly. I will be staying with Leasys when my two year lease is up and look forward to the same service for my next lease hire car.
25 September 2025
Reply from Leasys UK
Hello Mr. Willis,
Thank you for your review. We're pleased to hear your experience has been positive from the initial application through to customer support.
We look forward to continuing to support you with your next lease and appreciate your confidence in choosing Leasys again. If you need any assistance in the meantime, please feel free to contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Very professional
Very professional, great service, delivery on time and no issue with the vehicle, the delivery driver was courteous and helpful
17 September 2025
Unprompted review
Reply from Leasys UK
Hello Terry,
Thank you for your feedback. We're pleased your experience met expectations and that our team delivered a professional service.
If you need any further assistance, please contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Stay clear
This is a long overdue review, however i think it is my duty to make people aware. STAY CLEAR!!! Charged be an extra £70 a month to extend my lease by 6 months (my husband did his through another company and didn’t have to pay a penny more) they also tried to charge me £1800 for missed services, damages etc etc. they refused to acknowledge the service is did do as it wasn’t with a ‘fiat’ garage (nowhere said i had to use the brand garage for a service) and countless other charges for minor damage which is to be expected after 4 years. Eventually after a lot of back and forth (and them ignoring me for 3 months) i paid half of what they were charging me. Still a ridiculous amount of money. But if theyre trying to do the same to you, keep fighting! They know theyre charges are ridiculous
19 October 2024
Unprompted review
Reply from Leasys UK
Hello Charlotte,
Thank you for sharing your feedback.
We understand that unexpected charges and pricing changes can be frustrating. Our damage recharges follow the BVRLA Fair Wear & Tear guidelines, which are designed to ensure consistency and fairness across the industry. Servicing requirements are based on manufacturer standards, and we aim to communicate these clearly throughout the lease term.
Regarding lease extension pricing, costs may vary depending on factors such as the age of the vehicle, market conditions, and the terms of the original agreement. These adjustments are standard across the industry and help ensure the lease remains fair and balanced over the extended period.
If you need any further assistance or would like to discuss your case in more detail, please feel free to contact our team at operations.uk@leasys.com.
Thanks for your patience and cooperation.
Leasys UK
Great company
Great company, easy process, nice car.
Would highly recommend
17 September 2025
Unprompted review
Reply from Leasys UK
Hello Lloyd,
Thank you for your kind words and for recommending us. We’re glad you had a positive experience and are enjoying your car. If you ever need any assistance, please feel free to email our team at operations.uk@leasys.com and we’ll be happy to help.
All the best,
Leasys UK
Great value car leasing, competently executed.
Great value car leasing where almost the entire process was completely remotely which was efficient and easy.
Competently executed by a very nice sales advisor.
All in all very happy with every aspect of the transaction. Thank you
6 September 2025
Unprompted review
Reply from Leasys UK
Hello Ryan,
Thank you for your kind words. We're really pleased to hear that the process was smooth and that you felt well supported throughout.
If you ever need any assistance or have questions in the future, please feel free to reach out to our team at operations.uk@leasys.com. We're always happy to help.
Enjoy your new car, and thanks again for choosing Leasys!
Leasys UK
Great experience as a new customer with…
Great experience as a new customer with Leasys. Love the car and the customer service team have been so responsive with any communication and queries. Would highly recommend.
14 September 2025
Unprompted review
Reply from Leasys UK
Hello Shala,
Thank you for sharing your experience. We're really glad to hear you're enjoying the car and that our team has been responsive and helpful.
If you ever need any support, please email us at operations.uk@leasys.com. Our team is always ready to assist.
All the best,
Leasys UK
Sent a damaged car and made me have it…
Sent a damaged car and made me have it threatening I’d be waiting months for another car .
10 September 2025
Unprompted review
Reply from Leasys UK
Hello,
Thank you for your feedback.
We’re sorry to hear about your experience. To help us look into this further, please email the details to our team at operations.uk@leasys.com. They’ll be able to review the situation more closely and assist you accordingly.
Thanks for your patience and cooperation.
Leasys UK
Very mixed, room for improvement so far
Receiving the car has been good, but it took multiple attempts to work out how to register for your online portal, when I finally did it has no details on how to make a payment and the invoice I’ve received via email (which also has no payment details in) doesn’t appear in my online account. I also sent an email asking for help on making a payment and have had no response in 2 days.
11 September 2025
Unprompted review
Reply from Leasys UK
Hello Leo,
Thank you for taking the time to share your experience. We truly value your feedback.
A member of our team has now reached out to you directly to help clarify the payment process and support you with your account setup.
If you need any further assistance, please feel free to contact our team at operations.uk@leasys.com. We are here to help.
Thanks for your patience and cooperation.
Leasys UK
Leasys
Leased my new electric car and Leasys have been there every step of the way. About a week after receiving the car Leasys sent me an email checking all was ok and a link for the leasys app which covers everything from what's included from Leasys and how to add additional services if required.
I wouldn't hesitate to recommend Leasys to anyone thinking of using them
8 September 2025
Unprompted review
Reply from Leasys UK
Hello Colin,
Thank you for the great feedback. We're really glad to hear everything has gone smoothly and that you've found the support and resources useful. It's always good to know when things are working well for our customers.
If you ever need anything, please don’t hesitate to get in touch with our team at operations.uk@leasys.com — we’re always happy to help.
All the best,
Leasys UK
Good overall experience although the…
Good overall experience although the delivery date was delayed for about 3 weeks. Also the payment start date was a bit confusing and started late.
8 September 2025
Unprompted review
Reply from Leasys UK
Hello David,
Thanks for your review. We're pleased to hear your overall experience was positive. We understand delays and confusion around payment dates can be frustrating, and we appreciate you raising this. Your feedback helps us improve how we communicate and manage timelines.
If you need to make any amendments to your payment date, please contact our Collections Team at collections.uk@leasys.com. For anything else, feel free to reach out to our team via operations.uk@leasys.com. We’re always happy to help.
All the best,
Leasys UK
Great experience - would recomment
Straightforward, quick - no issues whatsoever
4 August 2025
Unprompted review
Reply from Leasys UK
Hello Mohamed,
Thanks for taking the time to leave a review. We're really glad to hear everything went smoothly for you.
If you ever need anything, please don’t hesitate to reach out to our team at operations.uk@leasys.com. We’re always happy to help.
All the best,
Leasys UK
Personal Service good but with concerns
Carly was extremely helpful from order to delivery and after delivery. However she was let down by the garage that delivered the car, from the rushed delivery to the car not being registered under the number plate received and therefore us driving it for four days not taxed and not insured as we were not made aware of this until four days after delivery which is concerning. However we do understand that this was not Carly’s fault as she advised us as soon as she was made aware of it.
29 August 2025
Unprompted review
Reply from Leasys UK
Hello Ager,
Thank you for your kind words and for taking the time to leave a review. We're really pleased to hear that you received helpful support throughout your journey. However, we’re sorry to learn about the concerns you experienced during the delivery process.
We take matters like this seriously and would like to investigate further to ensure everything is resolved and to help prevent similar issues in the future. Please feel free to reach out to our team at operations.uk@leasys.com so we can take a closer look.
Thank you again for your feedback and for choosing us.
All the best,
Leasys UK
The ‘end of lease’ inspection for…
The ‘end of lease’ inspection for WD22PXP.
I am very disappointed with the report and consequently the extra charges. I acknowledge and accept the damage on the wheel trim but the other charges seem to me to be normal wear and tear. The car is 3000 miles under the agreed mileage and has been well looked after by myself. Would you kindly look into what I consider to be the excessive £593 extra costs
I’ve been a good customer of your company and the only reason I didn’t take another car from you this time is because you said you didn’t have anything to the spec that I requested.
5 September 2025
Reply from Leasys UK
Hello John,
Thank you for your feedback. We’re sorry to hear that you’re disappointed with the outcome of your end-of-lease inspection.
Please be assured that a member of our team has now been in touch with you directly to discuss your concerns in more detail.
We’d also like to clarify that all damage recharges are assessed in accordance with the BVRLA guidelines for fair wear and tear. These industry standards are designed to ensure a consistent and transparent approach for all customers.
We appreciate your previous custom and hope to have the opportunity to assist you again in the future.
Kind regards,
Leasys UK
Scammers
Leased a car through leasys for 18 months with a millage allowance of 8000 miles a year, so 12000 miles all together and there trying to tell me I only had 11733 millage allowance, also added a random bill at the end which is not owed. Also had numerous problems where the car has been into Peugeot over the 18 months with the electrics. Car went back in excellent condition, so are clearly trying to accumulate some money from somewhere else. Avoid at all costs, absolute scam company.
5 September 2025
Unprompted review
Reply from Leasys UK
Hello Sarah,
Thank you for taking the time to leave a review. We’d like the opportunity to look into this further and assist you directly.
Please email your details to our team at operations.uk@leasys.com, and we’ll be happy to investigate and respond accordingly.
Thanks for your patience and cooperation.
Leasys UK
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