Was not a good start in the beginning, wrong name on documents, wrong car reg, couldn't login on website portal. Looks like I've found someone I can contact if I need help next time Leigha.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Terrible service, from start to finish! We were rejected from a loan (previously had one for another car), no particular reason given. We have a fabulous credit history. Thriving business, so no reaso... See more
Company replied
Leapmotor Leasys UK efficiently sourced and organised my finance to privately lease hire a new electric vehicle, which is a dawn purple Leapmotor B10. I have been a customer with Leasys for over two y... See more
Recently completed a 2 year lease on a high end new Mercedes with maintenance included. Great car. Great deal. Great service. No complaints. Maintenance was always booked at main dealer and was... See more
Company replied
3.4
Average
353 reviews
Asks customers to review
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Extended contract
I had a great experience working with Elizabeth Smith while extending my vehicle lease. She was very knowledgeable, efficient, and guided me through each step with clarity and professionalism. I really appreciated how smooth and stress-free she made the entire process.
25 November 2025
Unprompted review
Reply from Leasys UK
Hello Martin,
Thank you for your feedback. We’re glad the extension process met your expectations and was handled efficiently by our team. For any future queries, please contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Great car - disappointing experience
The car I received is beautiful and the lease cost is exceptional. The car was unfortunately delivered with some damages. My broker has raised this with leasys, and 4 days on there is no sign of a plan to fix the issues. A shame, as otherwise the experience has been excellent.
17 November 2025
Unprompted review
Reply from Leasys UK
Hello Alan,
Thank you for sharing your feedback. We’re pleased to hear you’re happy with the car and the lease terms. We’ve checked our records and have not been able to locate any email regarding this matter. Please forward the details to operations.uk@leasys.com so our team can review the case and assist further.
Thanks for your patience and cooperation.
Leasys UK
Lease car from Leaseys
Recently took possession of lease car funded by Leaseys. The whole process was straightforward and uncomplicated.
30 October 2025
Unprompted review
Reply from Leasys UK
Hello John,
Thank you for your review. We’re pleased to hear everything went smoothly. For any future assistance, please contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Easily contactable and kept me updated…
Easily contactable and kept me updated when necessary.
14 November 2025
Reply from Leasys UK
Hello Robert,
Thank you for your review. Should you require any assistance in the future, please contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
A really simple process from start to…
A really simple process from start to finish would definitely recommend
12 November 2025
Unprompted review
Reply from Leasys UK
Hello Andrew,
Thank you for recommending us. We appreciate your positive feedback and are glad the process was simple and efficient. If you need any assistance in the future, please contact our team at operations.uk@leasys.com. We are here to help!
All the best,
Leasys UK
⭐️⭐️⭐️⭐️⭐️ Andy Pickles was absolutely…
⭐️⭐️⭐️⭐️⭐️ Andy Pickles was absolutely fantastic from start to finish. His professionalism, knowledge, and genuine care made the whole process of getting my new electric vehicle completely stress-free. Nothing was ever too much trouble—he took the time to answer all my questions clearly, guided me through every step, and went above and beyond to ensure I felt confident in my decision.
What really stood out was Andy’s dedication; he didn’t just help me find the right car, he made sure the entire experience was smooth, enjoyable, and tailored to my needs. It’s rare to come across someone who combines expertise with such a personal touch, but Andy managed both effortlessly.
I couldn’t be happier with the service I received, and I would wholeheartedly recommend Andy to anyone looking for an electric vehicle. He turned what could have been a daunting process into something exciting and straightforward. Thank you, Andy, for going the extra mile!
28 October 2025
Unprompted review
Reply from Leasys UK
Hello Emily,
Thank you for sharing your feedback. We’re delighted to hear about your positive experience and that the process was smooth and stress-free. If you ever need any assistance in the future, please do not hesitate to contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Great experience so far car delivered…
Great experience so far car delivered on time and the process was easy.
29 October 2025
Unprompted review
Reply from Leasys UK
Hello Mr. Davies,
Thanks for your review. Great to hear your car was delivered on time and the process felt easy. We’re delighted everything went smoothly. If you need any assistance in the future, you can reach our team at operations.uk@leasys.com
All the best,
Leasys UK
Reply from Leasys UK
Hello Brian,
Thanks for sharing your feedback. We’re pleased to hear our team made a positive impression. If you ever need help, you can reach our team at operations.uk@leasys.com
All the best,
Leasys UK
Reply from Leasys UK
Hello John,
Thank you for your feedback. We're pleased to hear that you have had a positive experience. We appreciate you taking the time to leave us a review.
If you have any queries, please don’t hesitate to contact our team at operations.uk@leasys.com
All the best,
Leasys UK
Wouldn't bother
Wouldn't bother. Archaic verification processes, hard to deal with, apparently cannot read & see a clear signature on a piece of paper.
Avoid.
31 October 2025
Unprompted review
Reply from Leasys UK
Hello Kieron,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We aim to ensure our processes are clear and accessible, and we appreciate all input that helps us improve.
Your comments have been noted and will be shared with the relevant team for review. If you have any queries, please don’t hesitate to contact our team at operations.uk@leasys.com
Thanks for your patience and cooperation.
Leasys UK
I’ve sent 5 emails now
I’ve sent 5 emails now, 5th one today - first one dating back to 5th August and the underlying issue still unresolved from early this year (2025). Public reviews get responses yet emails don’t apparently. Don't be blinded by this company publicly in their responses. They had another trust pilot setup which rated under 2 star. This is a new trust pilot setup, let’s see what happens to those stars as time goes on, it’ll be interesting to watch. I’m still waiting for a response to my email.
31 October 2025
Unprompted review
Reply from Leasys UK
Hello Ryan,
Thank you for your review. We acknowledge your continued efforts to engage with our team and understand the concerns you've raised. A member of our team will be in contact shortly with an update.
We remain committed to addressing all customer queries. We appreciate your patience while this matter is reviewed.
Thanks for your patience and cooperation.
Leasys UK
This is my second personal lease car…
This is my second personal lease car from Leasys. As with the first lease everything went smoothly kept upto date and staff very helpful. The main thing is they answer the phone !
28 October 2025
Reply from Leasys UK
Hello Pete,
Thank you for taking the time to share your experience. We're really pleased to hear that everything went smoothly with your lease and that our team was able to support you effectively.
Should you need anything in the future, feel free to reach out to our team directly at operations.uk@leasys.com. We're always happy to help.
All the best,
Leasys UK
Dreadful company
Dreadful company. Ongoing issues since early 2025 regarding my bank details being leaked to another customer and then regarding early termination - more delays and no solutions. Have emailed solutions regarding a settlement dating back to the 5th August it’s now 22nd October and I’ve not heard anything - 4 emails have been sent. There’s busy… there’s ignorant and poor customer service…. Then there’s Leasys, who take that to a whole new level. Cars waiting to be collected. Still waiting for a response. I would avoid this company, have had much better experiences elsewhere. Dont give them your hard earned money.
22 October 2025
Unprompted review
Reply from Leasys UK
Hello Ryan,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced and appreciate you bringing this to our attention. Please be assured that your concerns are important to us. A member of our team will reach out to you shortly with an update regarding your case.
Thank you for your patience and cooperation.
Leasys UK
Reply from Leasys UK
Hello Anna,
We really appreciate you taking the time to share your feedback. It’s great to know our team was able to make the process smooth and straightforward for you. Should you need any support in the future, please feel free to contact us at operations.uk@leasys.com. We’re always here to help.
All the best,
Leasys UK
very attentive customer service
very attentive customer service! highly recommended.
15 October 2025
Unprompted review
Reply from Leasys UK
Hello Thomas,
Thank you for your kind feedback. We’re pleased to know that you had a positive experience with our Customer Care team and appreciate your recommendation.
If you ever need any assistance in the future, please feel free to contact our team at operations.uk@leasys.com. We’re always here to help.
All the best,
Leasys UK
Lease the way ahead
Great service with easy to follow instructions to take you through the whole process. Communication to update you step by step was excellent.
8 October 2025
Unprompted review
Reply from Leasys UK
Hello David,
Thank you for sharing your positive experience with us.
If you ever need any assistance in the future, please don’t hesitate to contact our team at operations.uk@leasys.com. We’re here to help.
All the best,
Leasys UK
The experience with Ali was fine as he…
The experience with Ali was fine as he sorted the problem quickly. However this has not been my experience when dealing with other members of staff who either were not able to provide me with the necessary information or who promised action which did then not materialise. . Had I been rating those experiences it would have been a no star score.
15 October 2025
Unprompted review
Reply from Leasys UK
Hello Barbara,
Thank you for taking the time to share your feedback. We’re delighted to hear that your recent experience was positive and that your issue was resolved quickly.
We truly appreciate your honesty about previous interactions, and we understand how important it is for our customers to receive clear and timely support every time. Please know that your comments have been taken on board as we continue working hard to ensure a consistently smooth experience for all our customers.
If you need any assistance, please don’t hesitate to reach out to our team at operations.uk@leasys.com. We’re always here to help.
All the best,
Leasys UK
Very smooth and efficient process from…
Very smooth and efficient process from start to finish. Trouble free and well organised drop off of my new vehicle and its a great drive!
7 October 2025
Unprompted review
Reply from Leasys UK
Hello Daniel,
Thank you for your feedback! We're so pleased to hear that everything went smoothly and that you're enjoying your new vehicle. If you ever need any assistance or have any questions, our team is always here to help. Just drop us an email at operations.uk@leasys.com and we’ll be happy to support you.
All the best,
Leasys UK
Fantastic experience
Great price, fast communication and friendly staff. Really couldn’t ask for anymore.
11 October 2025
Unprompted review
Reply from Leasys UK
Hello Paul,
Thank you for your feedback. We're glad to hear you had a positive experience with our team. If you ever need anything, please don’t hesitate to contact us at operations.uk@leasys.com. We're happy to help.
All the best,
Leasys UK
No probs.
From selection to delivery of my car, all went very smoothly.
8 October 2025
Unprompted review
Reply from Leasys UK
Hello Barry.
Thank you for taking the time to leave a review. We're pleased to hear your experience was handled efficiently and that everything went smoothly.
Should you need any support in the future, our team is here to help. You can reach us directly at operations.uk@leasys.com.
All the best,
Leasys UK
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