Leasing Options Ltd Reviews 23,196

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 4,503 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, efficiency, and friendly demeanor, making the leasing process easy and stress-free. Many highlight the exceptional customer service, noting that representatives are always willing to answer questions and explain details patiently. The overall service is frequently described as seamless, professional, and efficient, with quick response times and clear communication throughout the entire process. Reviewers are particularly impressed with the smooth user experience and the helpful guidance provided at every stage, often leading to repeat business.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Consumers consistently report positive experiences with the service, highlighting its efficiency,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, efficiency,... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as smooth,... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My office has leased several cars from Leasing Options in recent years. In my experience they are an excellent company - knowledgeable, efficient with friendly and helpful staff. I particularly commen... See more

Rated 5 out of 5 stars

Lisa help me secure the lease of a Volkswagen tiguan. She made the process easy for me and stress free. Lisa was always willing to answer my questions and explain anything I wasn't 100% sure on. I wou... See more

Rated 5 out of 5 stars

This is the second car I have acqired from Leasing Options. The reason I came back again was because of the high quality service ( quick, efficient, friendly, accommodating) I had last time from my A... See more

Rated 5 out of 5 stars

We have leased 2 vehicles with Leasing Options and Kerry Mchugh was our account manager, great service from start to finish. Very well organised, every step managed well and the cars were delivered q... See more

Company replied


Company details

  1. Car Leasing Service
  2. Car Dealer

Information provided by various external sources

Delivering New cars to the UK for for over 30 years. Cars Vans and Pick ups, all at great prices! We love to deliver exceptional customer service and enjoy hearing about it even more!


Contact info

5.0

Excellent

TrustScore 5 out of 5

23K reviews

5-star
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Rated 5 out of 5 stars

Very happy with the service I received.

The whole process was quick, efficient and informative. Hayley was helpful, prompt and answered all of my questions sufficiently. Very happy with the service I received.

20 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Katy

We're delighted to hear that your experience was quick, efficient, and informative. We appreciate your kind words about Hayley and our service.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

This is my first time leasing a car and…

This is my first time leasing a car and Leasing Options web site offered me the car and best deal I was looking for. Once I agreed to proceed with my Options I was contacted by Kevin who couldn't have been more helpful. He walked me through the process, told me every detail that I would need to know. He was pleasant on the phone, no hard sell.
Any questions I asked He was very helpful with. If anyone is looking to lease a new car I couldn't recommend Kevin and Leasing Options higher than I can.

20 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Iain

We're so pleased to hear about your positive first leasing experience with us. It's wonderful that our website helped you find the perfect deal and that Kevin provided such helpful and clear guidance without any pressure. We truly appreciate your high recommendation.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Kelly was very responsive and assist…

Kelly was very responsive and assist with any chnages very quickly.

21 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Toby

We are so glad Kelly was responsive and helpful. Thank you for your kind words!

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Michelle is perfect at her job

Michelle is perfect at her job, she couldn’t have been more helpful and straightforward for somebody who is new to leasing.

20 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Javay

We are so glad to hear Michelle provided such helpful and straightforward assistance. Thank you for sharing your positive experience! :)

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

This is now the second car I have leased

This is now the second car I have leased and the experience just gets better & better. I was assigned a new accounts manager by the name of Ann Houten who conducted herself with good knowledge and was pleasant, courteous and very professional.

19 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi James

We are so pleased to hear your leasing experience continues to improve :) We appreciate your kind words regarding Ann's excellent service.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Great deal on our juke and very polite…

Great deal on our juke and very polite and professional service from Paul Holroyd

21 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Daniel

We're glad you enjoyed your experience. We appreciate you sharing your positive feedback with us.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Great Experience

Craig has been great throughout this process, always available no matter the question or query. Can’t fault him at all. Thank You Craig

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Many thanks to Damian Webber and the team at Leasing Options, extremely prompt, professional and helpful. Could not have asked for better service, would highly recommend.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

This was my first experience of dealing…

This was my first experience of dealing with Leasing Options. The service that we have been given from Ashley Allen from start to finish has been exemplary. He was always very clear throughout of all costs so nothing came as a surprise. He was very helpful and made sure we were getting the best deal available.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

I can’t praise and thank Paul enough as…

I can’t praise and thank Paul enough as I had issues with my finance agreement however he managed this for me and went far beyond and exceeded my expectations in dealing with this. I will have no hesitation in recommending Paul to family and friends who are looking for leasing a vehicle
Paul, once again many thanks for going over ands above to ensure everything went through and I am looking forward to delivery of my new vehicle

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

This is the first time I have used Leasing Options. The service has been very quick and professional since I first made contact. Paul Holroyd phoned and emailed regularly and made sure he did everything he said he would. Would certainly use again if looking to lease a second car.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

First Class service

Ashley Allen made the whole process easy! First class service! Friendly, approachable and always there to answer my questions! Looking forward to receiving our new car! Much better value than main dealers!!

21 May 2026
Unprompted review
Rated 5 out of 5 stars

This is the first car I've leased

This is the first car I've leased, Ashley helped me every step of the way, responding within minutes and providing an excellent level of customer service.
Definitely would recommend to anyone looking for a lease.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

I had the privilage to get the support…

I had the privilage to get the support of Paul Holroyd who supported me all the way through the processs. He was professional, patient. While i dont have the car leased with me for another few weeks, until this point it was a six star support from Paul. Hopefully stays this way!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

I have leased a number of cars over the…

I have leased a number of cars over the years and dealt with various leasing companies in the process. As the lease on my current car was coming to an end I did a lot of research to find the best deal for me on the particular car I wanted. The one with the best offer I found was at Leasing Options. Before contacting them I checked the reviews and found they were highly rated. But you never know until you make the call. When I did call the phone was answered by Mr Barry McGirr and we spoke at length about my requirements. Barry was very pleasant to speak with and throughout our conversation I never felt pressurised at any point by him, or that I was being pushed into making a rushed decision. It was quite refreshing and in contrast to some other leasing agents I have dealt with. At every stage he fully addressed any queries I had in full and his patience was appreciated. In the end I decided to go for their offer and proceeded to order the car I was after. Barry dealt with the process from start to finish which included the sending by email of admin forms for completion by me. He was extremely diligent and quick to respond throughout and kept me apprised of any information I needed to know at every stage. In conclusion the whole process went very smoothly with no hitches from start to finish and I now look forward to taking delivery of the car in a few weeks. Barry McGirr is indeed a credit to Leasing Options and based on my experience with him and their processes I have no hesitation in giving both him and the company a Five Star rating.

18 May 2026
Unprompted review

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