Lease Car  Reviews 

6,724
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 708 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, informative, and professional, guiding them smoothly through the process. Many highlight the excellent service, noting its efficiency and ease from initial inquiry to vehicle delivery. Reviewers particularly appreciate the quick responses and the overall stress-free experience provided by the team. However, some customers also noted issues with delivery delays and being left without a car. These instances included cars not being delivered as scheduled or taking longer than initially promised, sometimes due to incorrect stock information.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Customer service

People report positive experiences with customer service, consistently highlighting the helpfulness,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the ease and stress-free... See more

User experience

Users describe positive interactions with the user experience, often highlighting how easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy communication - prompt replies to questions. Collection of current car and delivery of new vehicle arranged on the same day, which was very helpful. Car delivered with petrol on empty! I t... See more

Rated 5 out of 5 stars

From the first contact their agent,Jim Dean, was personable and helpful. He was honest about delivery lead-ins on some models. He explained options clearly and helped me secure a great deal for a Hyu... See more

Rated 5 out of 5 stars

First time leasing and it's been a pleasure dealing with lease car, particularly Jonathon who has walked me through from the start, every part explained clearly including costs etc. Now taken delivery... See more

Rated 5 out of 5 stars

This is the third time I have leased a car through this company. On this occasion Ed Rose was my go to operator. He kept me fully informed of the progress of my application and if I had a query he... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service

Written by the company

LeaseCar is one of the oldest, most trusted online car leasing companies in the UK, Established in 1998, we have been supplying vehicles for 27 years. We feel that we know what is important to our customers, priding ourselves on the service we offer. As an organisation we have the ability to pre-compare deals, selecting the best available, so that you don’t have to waste time shopping around.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(6,724)

698 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New lease

When I realised that my existing lease was due to expire, I emailed Ed Rose, as he has been incredibly helpful on many occasions in the past. He responded straight away, and within just a couple of hours, my new lease was arranged. Once again, Ed was professional, polite, and highly efficient. Superb customer service.

21 May 2026
Rated 5 out of 5 stars

Really straightforward from start to…

Really straightforward from start to finish...Alan explained everything that would happen and it did!!!...Alan was very knowledgeable about the whole process and explained in depth when I requested more info!!!If there is a bonus scheme or best employee of the month I nominate Alan!!

22 May 2026
Rated 1 out of 5 stars

Poor service - inaccurate dates - unknown delays

Ordered an "in stock" vehicle on 21st April and was told by the agent expect the car within 14 days.
Shortly after paying the fee, the app updated to say the car was expected at the dealers 15th May. (24 days after making the order).
This date came and went and i'd heard nothing from lease cars. After chasing twice i was told the dealer had an influx of cars.
Finally on the 21st of May I received a delivery date of 1st June which I accepted.
On the 22nd of May I received another call advising the delivery now had to be scheduled for the 4th of June.

Just really poor service causing delays and inconvenience.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

First time leasing a car and was looking for a reliable, trustworthy company to go with, after searching online and reading up on other reviews, I went with LeasecarUK. The website is very simple, user friendly and other customers reviews rated them very highly. After looking through the cars and leasing options I sent an enquiry for my chosen vehicle and pricing option (Kia Sportage Hybrid) and was contacted shortly after by the lovely Michelle Tighe. She went through all of the details of the lease, ensured that I understood everything and answered all the questions that I had, replying quickly to my emails after the initial deal had been completed, nothing was too much trouble. I would like to thank Michelle for her professionalism, knowledge and patience guiding me through the process.
I would highly recommend LeasecarUK to anyone interested in car leasing.

19 May 2026
Rated 5 out of 5 stars

Excellent Service.

This is the second vehicle that i have used Central Contracts Leasing for and again it has been a hassle free experience from start to finish. Ed Rose and the administration team have been excellent and i would certainly recommend them to anybody looking to lease a vehicle.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended so easy and really…

Highly recommended so easy and really well priced I dealt with Richard Skingsley and his customer service was amazing kept me informed with everything i needed to know and was very professional and knowledgeable
CP26DNF

18 May 2026
Rated 5 out of 5 stars

Ace star service

From initiating contact, providing quotes and guiding you through the process, nothing was too much for Joseph. Pleased with the service and car arrived two weeks earlier than anticipated.

15 May 2026
Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication from Leigh . Very clear car offers and easy access to specification info .
The offer is clear and easy to modify to see how the price is affected by changes to mileage or initial payment etc . Mostly all done on the phone , just scan and e mail some documents and its sorted .

15 May 2026
Unprompted review
Rated 5 out of 5 stars

A good experience with Central Contracts

I've had a good experience with Central Contracts, online as Leasecar.uk. My contact was Richard Graham who responded very quickly to my numerous requests for quotes. When I was finally ready to go ahead by coincidence Richard called just as I was completing the online reservation. The rest of the process went without a problem and the Corsa has been in the drive for three weeks now, new as promised with only delivery miles. Having never had a car in lease I was cautious at first but now content I made the right choice. Delivery was simple, by a very polite older chap.

23 April 2026
Rated 5 out of 5 stars

This was a surprise gift for my…

This was a surprise gift for my partners 50th birthday and was arranged to be delivered on the day. Everything went seamlessly, delivery on time, everything was prefect. Very satisfied customer

15 May 2026
Rated 5 out of 5 stars

Just had our car delivered

Just had our car delivered. We dealt with Stephen who was professional and helpful throughout the process. Really easy and quick to do with minimal form filling. Would highly recommend

13 May 2026
Unprompted review

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