LeakBot Reviews 2,315

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 689 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and expertise in locating and repairing leaks. Many people highlight the excellent service, noting the efficiency and thoroughness of the technicians. Reviewers also appreciate the peace of mind provided by the service, especially when it comes to detecting small leaks before they become major problems. However, some customers were dissatisfied with the product itself, mentioning that the LeakBot device sometimes gave false alarms or failed to detect actual leaks. A few other people also felt that the device lost signal or stopped functioning, and some experienced issues with customer service regarding repairs or lack of communication.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professionalism,... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise its ability to... See more

Customer service

Consumers generally find the customer service to be positive. Many reviewers praise the helpfulness and clear... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the device's ability to accurately... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The person who answered our original call in response to the leakbot message was very helpful, and made an appointment to suit us. The engineer who called, Kieran, was very clear about what he was doi... See more

Rated 5 out of 5 stars

Expert arrived on time, and clearly knew exactly what he was doing. Tested the cold water system all round the house, fitted a new washer on a toilet cistern and a new outside tap. Retested the syst... See more

Rated 5 out of 5 stars

LeakBot discovered a leak in our water system and advised us via the app and text messages and emails. They then called and explained the no charge program a of visiting our home and testing to find... See more

Rated 5 out of 5 stars

It picked up a leak far too small for me to detect, but if it had been in a more hidden place it could've caused significant damage before it was detected. Gary, the Leakbot plumber, found and replace... See more


Company details

  1. Plumber

Information provided by various external sources

The smart water leak detector that spots hidden leaks before they become bigger problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

The techs that have been to my house…

The techs that have been to my house are great and they do a thorough job but I still have a system alarm for over 147 days but there’s nothing wrong in the house. So how do I know when there actually is?? Maybe the bot itself should be replaced??

31 March 2026
Unprompted review
LeakBot logo

Reply from LeakBot

Hi Erica. Thank you for providing your details. Following your last visit our tech has noted that your fridge is filling up the ice on a regular basis. Our advice would be to isolate the line to the fridge to see if this allows the LeakBot to transition to a leak free status. One of our support team will contact you shortly to provide further guidance. Kind regards.

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with LeakBot. The technician, Carl, who came out yesterday, was professional, knowledgeable, and incredibly thorough during the inspection of my home. He took the time to explain everything clearly, answered all of my questions, and made the entire process feel easy and stress-free.

I really appreciated the attention to detail and the care he showed while working in my home. It’s not often you come across service that feels this honest and customer-focused. I would absolutely recommend LeakBot to anyone looking for reliable and professional service!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

LeakBot to the rescue

I got a notice on the app that I had a slow leak. I scheduled an appointment. Technician was very knowledgeable and thorough. There were leaks in 2 toilets that I couldn't detect myself. He replaced parts and fixed everything. Great service and it cost nothing. Glad I have LeakBot.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very informative, friendly and professional. Traced leak quickly and explained alternative solutions. Pity he isn't a self employed local plumber as I'd use him all the time.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

It picked up a leak far too small for…

It picked up a leak far too small for me to detect, but if it had been in a more hidden place it could've caused significant damage before it was detected. Gary, the Leakbot plumber, found and replaced a leaking tap quickly and left no mess. A highly recommended service!

30 March 2026
Unprompted review
Rated 4 out of 5 stars

Daniel was great

Daniel was great, but we still have a toilet leak

30 March 2026
Unprompted review
LeakBot logo

Reply from LeakBot

Hi Loren. Thank you for your feedback. One of our support team will be in touch shortly regarding your toilet. Kind regards.

Rated 5 out of 5 stars

Excellent Service

Certainly worth having. The communication with support and engineer has been outstanding. It’s good to know we have a device that detects leaks, however it can cause extra anxiety. Unfortunately I ignored a second warning after checking what I thought was a tap. It was only when we saw a water mark on the ceiling, that we were alerted to THE leak. I doubt we would have noticed it so then a LeakBot engineer would have been helpful. By then we had to call out our own plumber.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Saved us a huge headache

Robert, my LeakBot representative, was very thorough and informative. He found a few areas of concern and repaired items as necessary. The one area was the supply line to my washing machine on our second floor. We have plans to be away for a number of days and it could’ve been catastrophic, had that burst.

26 March 2026
Unprompted review

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