LeakBot Reviews 2,306

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 685 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their expertise, professionalism, and friendly demeanor, often highlighting their punctuality and helpfulness. The service provided is consistently described as excellent, with many people appreciating the efficiency and thoroughness in identifying and repairing leaks. Reviewers also commend the customer service for being responsive and knowledgeable. However, some customers also noted issues with the product itself, with a few reporting that the LeakBot device failed to detect leaks or experienced signal loss. There were also instances where the product generated false alarms, leading to frustration. A small number of people also mentioned dissatisfaction with the quality of the product and, in rare cases, with the technician's explanation of the work or the outcome of the repair.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism and helpfulness.... See more

Service

Consumers find service to be positive, highlighting the professionalism and efficiency of technicians. Many... See more

Product

Users describe ambiguous interactions with the product. Many customers praise the LeakBot device for... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, communication, and... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the device's ability to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expert arrived on time, and clearly knew exactly what he was doing. Tested the cold water system all round the house, fitted a new washer on a toilet cistern and a new outside tap. Retested the syst... See more

Rated 5 out of 5 stars

LeakBot discovered a leak in our water system and advised us via the app and text messages and emails. They then called and explained the no charge program a of visiting our home and testing to find... See more

Rated 5 out of 5 stars

It picked up a leak far too small for me to detect, but if it had been in a more hidden place it could've caused significant damage before it was detected. Gary, the Leakbot plumber, found and replace... See more

Rated 5 out of 5 stars

The appointment was set easily and Daniel, the service technician, was friendly, thorough and professional. He was able to locate a small leak and repair it the same day!! Nice having a device like... See more


Company details

  1. Plumber

Information provided by various external sources

The smart water leak detector that spots hidden leaks before they become bigger problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very efficient and very friendly

Very efficient and very friendly. the only issue at this stage is that he needs to come back to address a leak issue and needs to provide me with a new leakbot system. I am waiting to be contacted.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Thorough, friendly and educational

Jesus was on time. He explained the process so well. He spent as much time as he needed and completed one repair to a toilet. He was respectful of my time and did what he needed to do without bothering me more than was needed.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Technician knew what he was doing

1- Excellent technician, he was thorough. He went up and down again and again. Checked everything. He was extremely helpful and knowledgeable.
2- I thought the Leakbot was a useless thing. I am glad that I opted for it. I think it is going to be very useful to know the issues before they hit you.
3- Leakbot keeps disconnecting, I hope I know how to keep it connected to your systems.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

What a fabulous employee

What a fabulous employee. Dennis went above and beyond to resolve a difficult problem. Totally completed, thank you so much for the first class service.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Frank from Leakbot was on site

Frank from Leakbot was on site. Noticed that our shut off valve was bad and suggested it be replaced. I have scheduled this to be replaced and will reach back out to Leakbot to reschedule my appt. Really appreciate Frank.....he was very helpful with suggestions.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and helpful engineer

Engineer was courteous, helpful and - on the basis of his recent other visit - knowledgeable about the "phantom leaks" in our Victorian home caused by an unusual series of storage tanks in our attic.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

We had a fantastic experience with LeakBot! Jesus came out, quickly identified our leaks, and had everything fixed in no time. He was professional, knowledgeable, and took the time to clearly explain what he was doing every step of the way. We really appreciated that he wore shoe covers to keep our home clean. Overall, outstanding service from start to finish. Highly recommend!

17 April 2026
Unprompted review

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