LeakBot Reviews 2,335

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 694 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, often highlighting their ability to clearly explain processes and efficiently resolve issues. The service provided is frequently described as impressive and reassuring, with many appreciating the thoroughness of the inspections and the promptness of repairs. People also value the excellent customer service, noting the clear communication and the overall positive interactions with the company's representatives. However, some people were dissatisfied with the product itself, mentioning issues such as the device losing signal, not accurately detecting leaks, or giving false alarms. A few other people also felt that the product was not suitable for their home or that the customer service was unresponsive to their inquiries regarding faulty devices or repair scheduling.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Clients share positive opinions on service, frequently praising the efficiency and professionalism of the... See more

Product

Users describe ambiguous interactions with the product. Many customers praise the Leakbot for accurately... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers highlight the helpfulness and clear... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the device's ability to detect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The person who answered our original call in response to the leakbot message was very helpful, and made an appointment to suit us. The engineer who called, Kieran, was very clear about what he was doi... See more

Rated 5 out of 5 stars

LeakBot is a great service! I can't believe they send out qualified plumbers who actually address your plumbing needs without trying to sell you anything you don't need. Both visits were amazing!

Rated 5 out of 5 stars

I did not know there were so many leaks. So much water wasted!!! From the initial notification to the plumber coming to our home it was a great experience. Robert was excellent! He came in to do a... See more

Rated 5 out of 5 stars

I had not appreciated that our cold water system was monitored by Leakbot. I have had a water leak in the system of one of our toilets for some time and had intended to call a plumber. So I was surpri... See more


Company details

  1. Plumber

Information provided by various external sources

The smart water leak detector that spots hidden leaks before they become bigger problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Service yet again!

Dennis was excellent, again - punctual, courteous and helpful. He identified the problem - broken stopcock - and explained what we now need to do. Thank you again for excellent service.
John Eaton

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

The customer service at LeakBot is excellent. We received an alert, tried to troubleshoot ourselves and when that didn't work we contacted LeakBot to schedule an appointment with a plumber. Carl did a great job, was very professional, identified the issue and was able to fix it quickly and provide a clear explanation of what went wrong (toilet valve was leaking and needed to be replaced). I also appreciated when scheduling that after I made the initial appointment, the team contacted me to offer an earlier available appointment. Based on this experience, I would recommend LeakBot to family and friends.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Phenomenal

Phenomenal. Can’t believe my insurance covered this. The guy showed up, quickly diagnosed the problem, fixed the problem. The serviceman was kind, knowledgeable and gave recommendations for other maintenance opportunities to watch for in the future. I will call again. Thank you!!!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

LeakBot leak spot

I was very concerned about the situation because the LeakBot continued to inform me of a leak I could not find. The gentlemen who came to our home, Malvin was very professional, he continued to test areas until he was able to find the source and take care of the problem, thereby giving me peace.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Leakbot Experience - very positive

Carl, was professional, competent and possesses very good communication skills. He tested our system and provided recommendations for the proper installation of the Leakbot monitor. He gave us a very positive experience.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Totally professional service from LeakBot. The engineer, Tom was punctual, fixed the issue straight away and explained everything. I would definitely recommend this service

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent first experience

Robert was extremely friendly and explained everything. He found the leak and fixed it. He also identified a second leak that a different plumber will be scheduled to come fix. This all cost me nothing beyond the insurance premium I am already paying. Fantastic.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

LeakBot notified me right away that we…

LeakBot notified me right away that we had a leak somewhere so no damage occurred. The technician did a fast and efficient job finding 2 leaks and repaired them both in a timely manner. He was very knowledgeable, friendly and really did a great job.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Daniele really wanted to sort out the…

Daniele really wanted to sort out the problem, no obvious sign of a leak, but he was persistent in finding it, and insisted on sorting it then and there, even going to a local plumbing centre at one point to get parts. Fantastic, cheerful, thank you

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Easily set appointment, tech called in advance and arrived on time. He was obviously well trained, and didn't take long to determine the problem. He explained everything to me and made suggestions for the future. No time wasted, very professional.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Had a LeakBot engineer visit earlier…

Had a LeakBot engineer visit earlier today following a leak that the LeakBot had identified. Demis visited and was excellent. Identified the leak, fixed it comprehensively, and was very respectful of our house throughout. He took time to make sure everything was ok before he left after running a number of tests. Can’t recommend the LeakBot device and the engineer visit more highly

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Leakbot showed up and he was great but…

Leakbot showed up and he was great but months went by and nothing. I called and a plumber was scheduled to come yesterday but he never showed and we still have leaks. When will the plumber come?

5 March 2026
Unprompted review
LeakBot logo

Reply from LeakBot

Thank you for your review, and we’re really sorry to hear about your recent experience. That’s certainly not the level of service we aim to provide.

We will be contacting you shortly to arrange a new visit at a time that works for you, so we can address the two outstanding issues as quickly as possible.

We completely understand how frustrating delays like this can be, and we appreciate your patience while we get this resolved for you. We look forward to putting things right very soon.

Kind regards,
LeakBot Support

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