Leaders - Bromley Reviews 

174
•
TrustScore 5 out of 5

4.8

20-21 Church Road, BR2 0EG Bromley, GB

•

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See what reviewers are saying

Rated 1 out of 5 stars

Awful! Being a tenant with them is fine until anything at all goes wrong. They just barely do anything. Judging by the amount of time they have for any issues, they must be looking after millions of... See more

Rated 5 out of 5 stars

I had a pleasant experience with Macy at my viewing last week Friday. Macy calmly took me around the property and addressed my concerns regarding a scaffolding outside the adjacent property. Macy e... See more

Rated 5 out of 5 stars

We had a great experience with Leaders when moving into our new flat. James and Sharon were incredibly helpful throughout the whole process and made everything feel so easy and stress-free. They were... See more

Rated 5 out of 5 stars

Lucy K. has been amazing getting a viewing booked in for a that suits me, even with me making it difficult due to other commitments! She has been great! Can’t recommend the team enough!


Company details

  1. Real Estate Agency
  2. also in
  3. Property Investment
  4. Real Estate Appraiser
  5. Real Estate Rental Agency
  6. Real Estate Surveyor

About Leaders - Bromley

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 20-21 Church Road, BR2 0EG, Bromley, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

174 reviews

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Replied to 95% of negative reviews

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4.8

All reviews

(174)

2,504 reviews in the last 12 months

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Rated 5 out of 5 stars

Top Tier experience with Macy…

I had a pleasant experience with Macy at my viewing last week Friday. Macy calmly took me around the property and addressed my concerns regarding a scaffolding outside the adjacent property. Macy extended her service beyond the viewing with follow up call and message. She showed empathy when she heard I lost my mother after the viewing while giving me the opportunity to contact in future when I am ready. Thank you Macy for a brilliant customer service !

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience Finding Our New Home Thanks to Macy at Leaders Bromley!

We would like to express our sincere appreciation to Macy from Leaders, Bromley branch, for her outstanding guidance and support in helping us find a home in Bromley, London.

Macy was incredibly helpful, supportive, and professional throughout the process. She made what could have been a stressful experience much smoother and easier for us. We truly appreciate her time, responsiveness, and dedication in helping us find the right home.

Thank you, Macy.

We highly recommend her to anyone looking for a property in the Bromley area!

19 October 2026
Unprompted review
Rated 5 out of 5 stars

Lucy K!

Lucy K. has been amazing getting a viewing booked in for a that suits me, even with me making it difficult due to other commitments! She has been great! Can’t recommend the team enough!

16 October 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Awful! Being a tenant with them is fine until anything at all goes wrong. They just barely do anything. Judging by the amount of time they have for any issues, they must be looking after millions of properties each. A simple job takes weeks of chasing before anything happens.
Definitely wouldn't recommend! Can't wait to be out of here

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Macy has been a diamond

Macy Abbott has been exeptionally diligent, helpful and extremely pleasant in my experience speaking to and viewing properties with her. She is swift on confirming details & viewings and I am pleased to say, I will be contacting her in the future for a great service

1 October 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Hi Arran,

Thank you for taking the time to review your recent experience with our Leaders Estate Agents Bromley branch. It's pleasing that we could provide you with a positive experience.

Don't hesitate to be in touch if you require anything further.

Kind regards

Customer Care Team

Rated 5 out of 5 stars

Excellent Service from Lucy

I would like to express my sincere appreciation for Lucy for her professionalism, kindness, and support throughout my rental experience. She has been helpful, approachable, and understanding, making the whole process much easier and more comfortable. Her communication and willingness to assist have been greatly appreciated.
Thank you, Lucy, for your excellent service and for making my experience a positive one. I would happily recommend her to anyone looking for a helpful, friendly, and professional letting agent. Keep up the great work!
Thank you, Lucy, for all your help and support!

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

We had a great experience with Leaders when moving into our new flat. James and Sharon were incredibly helpful throughout the whole process and made everything feel so easy and stress-free. They were friendly, professional and always happy to help with any questions we had. We’re really grateful for all their help and would recommend Leaders to anyone looking for a new home!

19 September 2026
Unprompted review
Rated 5 out of 5 stars

Me and my partner have been looking to…

Me and my partner have been looking to move out of central London now for months, but after lost viewings or never hearing back we have struggled. I put my enquiry in for a property and the next day Macy rung me, she was attentive and so polite. She made me excited to view the property even after my experience with other places.

25 September 2026
Unprompted review

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