I called the rental section today to enquire about a very specific property. I spoke to Lucy who was so patient, informative, answered all my questions (and some) and left me feeling like i had actual... See more
Location
Switch location20-21 Church Road, BR2 0EG Bromley, GB
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See what reviewers are saying
Jake has been wonderful. He showed me the property and has been incredibly patient, helpful, and professional throughout the process. He is waiting for our decision, and he has taken the time to answe... See more
Company replied
Jake showed us around the property yesterday and made the whole experience effortless. He was on time, warm, and clearly knew the property and the process inside out. He gave us genuinely help... See more
Company replied
From my very first contact with Lucy, her responsiveness stood out. She responded to my application promptly and kept communication flowing throughout the process – sending over forms quickly and... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Bromley
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
20-21 Church Road, BR2 0EG, Bromley, United Kingdom
4.8
Excellent
121 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rentals - Lucy
I called the rental section today to enquire about a very specific property. I spoke to Lucy who was so patient, informative, answered all my questions (and some) and left me feeling like i had actually been listened to for the first time in ages when contacting estate agents.
10 July 2026
Unprompted review
Great service
Lucy was really helpful and gave me all the information that I needed. Would use again
24 June 2026
Unprompted review
Reply from Leaders - Bromley
Dear Ruth Martin
We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Staff were amazing
Lucy was really helpful from start to finish
Although we didn’t end up taking the rental she was really
Helpful and explained everything really
Well
9 June 2026
Unprompted review
Reply from Leaders - Bromley
Dear Vanessa Morrison
We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
A big thank you to Lucy and Jake for…
A big thank you to Lucy and Jake for helping me look for a property to rent. They were both very friendly and professional and I would highly recommend to anyone looking for properties in this area.
23 June 2026
Unprompted review
Reply from Leaders - Bromley
Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with Lucy and Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great service
Jake has been wonderful. He showed me the property and has been incredibly patient, helpful, and professional throughout the process. He is waiting for our decision, and he has taken the time to answer my questions and support me every step of the way. I truly appreciate his kindness and excellent service. Thank you, Jake!
1 June 2026
Unprompted review
Reply from Leaders - Bromley
Dear Consumer, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jake. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Excellent Service
Jake was professional in his manner when I was making an enquiry about a house to rent, he was extremely helpful and came across extremely knowledgeable and friendly.. will definitely recommend Jake and Leaders estate agents...
15 June 2026
Unprompted review
Reply from Leaders - Bromley
Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Excellent Service from Shuk and Jake
I had an excellent experience with Leaders while letting my property. Shuk and Jake were professional, responsive and efficient throughout the process. They kept me well informed at every stage, organised viewings promptly, and secured suitable tenants quickly. I would happily recommend Leaders, and particularly Shuk and Jake, to anyone looking for a reliable and professional letting service.
15 June 2026
Unprompted review
Reply from Leaders - Bromley
Dear Saleem Karou We greatly appreciate your 5-star review and the time you took to share your experience with Shuk and Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Lucy K was very helpful and responsive
Lucy K was very helpful and responsive. We had a short turn around time and she was able to accommodate our schedule.
15 June 2026
Unprompted review
Reply from Leaders - Bromley
Dear Maxine
We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Jake Raby - Professional, Knowledgeable and a Pleasure to Deal With
Jake showed us around the property yesterday and made the whole experience effortless.
He was on time, warm, and clearly knew the property and the process inside out. He gave us genuinely helpful advice without any pressure, and his communication throughout was excellent.
It's rare to come across someone in this industry who combines professionalism with such a personable approach.
Highly recommended.
17 June 2026
Unprompted review
Reply from Leaders - Bromley
Dear Zvonimir Buljan, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jake. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Lucy Kennedy - Responsive, Professional and Goes the Extra Mile
From my very first contact with Lucy, her responsiveness stood out. She responded to my application promptly and kept communication flowing throughout the process – sending over forms quickly and making herself available to answer my questions well into the evening.
Even though we are still going through the letting process, I wanted to leave this review because Lucy's level of service has been genuinely impressive. It's rare to find a letting consultant who is this attentive and thorough at every stage. If the rest of the process continues the way it has started, I have no doubt we are in good hands.
Highly recommend Lucy at Leaders Bromley.
17 June 2026
Unprompted review
Reply from Leaders - Bromley
Dear Ana Bakotic, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Lucy. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Flat viewing
For starters, Jake stayed on late to meet us and show us round a property at short notice - which was massively appreciated.
He was very professional, friendly, and knowledgable. We didn’t feel rushed or pressured at point during the viewing.
3 June 2026
Unprompted review
Reply from Leaders - Bromley
Dear Stuart
We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Jake was incredibly helpful and kind
Jake was incredibly helpful and kind, he allowed my friend to view the property on my behalf and she had nothing but good things to say. Even though I didn’t end up going with the property viewed, I’m confident that Jake will help me find the best new home.
2 June 2026
Unprompted review
Reply from Leaders - Bromley
Dear Lottie
We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
They are quite reachable and quick…
They are quite reacheble and quick respond
9 April 2026
Unprompted review
Reply from Leaders - Bromley
Dear Rohtash Soni
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Effortless service
I received a quick response to my enquiry about a flat from Lucy. She was helpful throughout the process, from arranging a viewing to finalising the lease contract. The whole experience was smooth and straightforward. Thanks to Leaders!
7 April 2026
Unprompted review
Reply from Leaders - Bromley
Dear Ebby
We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Lucy was an exceptional estate agent…
Lucy was an exceptional estate agent throughout our search for the perfect flat. She was incredibly efficient and always quick to respond to any questions or requests, which made the whole process feel smooth and stress-free. Her proactive approach meant that we were able to arrange viewings promptly, and she was always on hand to provide helpful guidance.
2 April 2026
Unprompted review
Reply from Leaders - Bromley
Dear Rosie'S Artnstuff
We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Prompt response and organisation.
Prompt response and organisation.
Reliable agents.
Professional and friendly staff.
Looking forward to my appointment.Aleyna was great and pleasant to takl to. Gave all the information I needed with calm and patience.
Thanks
26 March 2026
Unprompted review
Reply from Leaders - Bromley
Dear Evelyn Bakasi
We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great service
Aleyna was brilliant! so friendly, patient, and knowledgeable. She made the whole flat viewing experience easy and enjoyable. Really appreciate her help!
25 March 2026
Unprompted review
Reply from Leaders - Bromley
Dear Alice Ilieva
We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Very kind, smooth and professional
We had a great experience with Leaders while arranging a property viewing. Aleyna Saklav was the consultant who assisted us, and she was extremely helpful throughout the process. She responded very quickly to our messages, organised the viewing efficiently, and was friendly and professional the whole time.
It made the whole process much smoother and less stressful for us. Really appreciate the support and communication from Aleyna. Thank you!
— Evzi
12 March 2026
Unprompted review
Personalised experience
Even though I have not found the property I'm looking for yet, the experience with the Leaders has been great. They are the only estate agency who are easy to contact (use WhatsApp rather than email). James H. has been helping my family find the right property. Thank you.
7 March 2026
Unprompted review
Reply from Leaders - Bromley
Dear Aga Washington
We greatly appreciate your 5-star review and the time you took to share your experience with James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great communication and very helpful
7 March 2026
Unprompted review
Reply from Leaders - Bromley
Dear Hawsar Kerkouki, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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