Leaders - Bournemouth Reviews 

Leaders leads all the way i am a happy tenant with Leaders i am now on my third property with Leaders since 2023 .if you are in Dorset area and you looking for a place big or small to rent please walk your way through to Leaders bournemouth and speak to a wonderful lettings officer Leandro Faria he will be at your service you will thank me later very happy cheerful at all time he is the man for the job .

I lived in a Leaders property for 3 years. For the most part, they were decent. Until you need anything done, anyway.

In August 2024, my ex husband moved out and I requested him to be removed from the tenancy agreement. They asked for the £50 fee for this upfront and I paid. And waited. And waited. I chased them up with various emails over the following months and it was never done.

Fast forward to March 2025 and I've decided to move. I gave them notice, everything went fine until it was deposit refunding time (note, they never did take my ex off the tenancy agreement, or refund me the £50 it cost). I spent a solid day cleaning the place and left spare bulbs for the next tenant (the bulbs were blowing every 5 seconds, some faulty wiring or something) and they still wanted to take £400 out of my deposit for cleaning and bulbs. I disputed this and I still haven't heard back from them - it's now June!

I've emailed and called but I never get a reply or call back (that person is always in a meeting, how convenient). Please, just give me my deposit and £50 back. I've had enough.

My experiences with Leaders Estate Agents Bournemouth office are very disappointing and in the same time makes me angry and shocked. Its started few years ago with one of my flats. They rented it out and the charges were reasonable then. I decided to use them for the other flat I have and the nightmare started. For the 1st month Leaders paid to my account £170.54 from the monthly rent of £1275.00. I couldn’t believe it and called the office to question. They told me that these are their fees and they will try to lower them from the next property I’m renting through them. For this flat I have used them for 4 months and there were a lot of plumbing charges applied. Every month less and less money goes into my account. But the other issue appears for the 1st flat rented through them after I told them that I like to give to them 2 months Notice for termination. They told me that this cannon be served to the tenants because the EPC expired 1 month ago. I got the EPC guy to do EPC but they never cooperate, so he couldn’t attend the flat. I contacted Leaders management and all overall changed. They told me that they will serve the Notice to the tenants. I felt let down and cannot wait to get Leaders Estate Bournemouth out of my business life. Maybe they satisfied many landlords, but for me they are playing unfair game and didn’t deliver what I expected. Will never recommend or use them again. To me they don’t care about the landlords and they do not protect landlords in general. 👎🏿👎🏿👎🏿

Property manager Olivia such a nice person and professional always help out tenants promptly and efficiently 5 star thanks

The property that Leaders look after for me in Bournemouth is well managed. I am particularly grateful to Wiktoria in Property Management for contacting the tenant for me at short notice so that I could gain access for a contractor to inspect the flat doors for an mandatory inspection.

Very efficient and helpful, Olivia Mitchel in the Bournemouth office.

Beverley Moore is very helpful and I am grateful to her for her assistance in managing my properties. Peter Sheffield

I am very happy to work with Leandro Faria Lettings officer from Leaders Bournemouth, he know what he does very cheerful , smart , wise what a gentleman, if you looking for a property I Don't hesitate to reffere you to his office , its 2 properties that I have through him . So he is the man for the job also a good advisor and a hard working person . IF YOU SEE Leaders you see LEO

From the moment I entered this agency, I immediately felt comfortable due to the fact that I met 2 Portuguese people, which made communication with Leonardo Faria and Larissa immensely easier, in relation to Leonardo's work, the efficiency with which he handled everything was incredible. the bureaucracy, the speed with which he always tried to resolve matters, always concerned about my needs, very attentive to details, to my needs relative to my interests, both the style of apartment and the location, always very precise in his timing, and incessant In looking for the best for me, I felt that it was a priority for Leonardo to satisfy my request regarding my interests, and in about a month and a half everything was resolved, after a tenant decided at the last minute to cancel the request to leave the property. apartment.
Today I'm super happy to do this review, already in my new apartment.

I was very happy whith tha profesionalism of leaders employes,evrithing work easy and smuthly,thank you sow much

They are a company to trust

My experience with Leaders it was really good, Leandro’s agent was very helpful and kind.. Thank you for all staff.

Many thanks to Olivia, Amelia, Matteo and all the team at Leaders for excellent service. My tenancy contract was terminated much earlier than expected but all issues were dealt with quickly and effectively with constant updates and feedback. Thanks again!

Great experience, their procedure was so fast and the houses they provided are damn good. Really saved us

Libby made my process easy, and eventful. She is a great staff

I am really pleased by the way I was attended to by Leo,thank you for giving my family a home. I will always choose Leaders Rental any time. Thansks Leaders,I really appreciate it.🙏

Thanks to Leo he was really nice and all the process was very quick, thanks to Leo and to the Leaders team.
Very happy

Thank you Hina for all your help with everything, I really appreciate it 🤗

Excellent work from Leo. Thank you so much for your hard work and dedication