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Rated 1 out of 5 stars

I have been using LCX, but my account has now been disabled for over one month without any clear explanation or resolution. During this time, I contacted support multiple times and repeatedly re... See more

Company replied

Rated 1 out of 5 stars

No customer support and money stuck Withdrawal pending for days and no information at all Deposit not credited and no information about it, support tell me they will update me asap, still waiting.... See more

Company replied

Rated 1 out of 5 stars

If I could do minus or zero….. Why? Started more than a month ago to withdraw my funds. Wacht time hearing the same excuses: Their team is handling a less than €200,- For almost a month. W... See more

Company replied

Rated 5 out of 5 stars

Cer.live the cybersecurity rating platform rewarded LCX exchange the highest possible 3 stars so now officially is among 25 most secure exchanges globally. Use Limit orders instead of Market orders to... See more

Company details

  1. Cryptocurrency Service

Written by the company

LCX is the largest crypto exchange in Liechtenstein and a leading regulated platform in Europe. Founded in 2018, LCX offers spot trading for a wide range of digital assets, including Bitcoin, Ethereum, and Euro (EUR) pairs. The exchange is licensed under the Liechtenstein Blockchain Act and provides innovative services such as compliant token issuance and tokenization of real-world assets (RWAs). The aim is to empower individuals and institutions with secure and transparent blockchain solutions. With a rapidly growing global user base, we combine regulatory compliance with user-friendly technology. The platform is accessible via web and mobile apps, offering seamless trading and account management.


Contact info

You should know

1.9

Poor

TrustScore 2 out of 5

99 reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

They gave me an award

they gave me an award. They did not have any problems with depositing and withdrawing. But the difference between buying and selling is very high. I sold my SANDs far below their value.

19 April 2022
Unprompted review
Rated 2 out of 5 stars

Below average

LCX claims to be one of the most licensed exchanges, but that does not mean much. LCX has multiple products, but they are mediocre at best.

Pros:
- Few airdrops
- Licenses
- Live chat replies within a few minutes

Cons:
- Has been hacked. They kept up to 9m$ of assets in hot wallets, which shows their lack of professionalism and security. There's no need to keep so many assets in hot wallets, because there are not as many withdrawals per 24h.
- Lack of transparency
- Tiamonds were promised to launch with a starting price of 1$. However they topped the pool up with only 0.63 ETH which was drained within minutes.
- Lack of U2F
- Many errors in translation, since they are hiring cheap labour from India, and not even willing to pay for a proper translator who speaks English fluently.
- Manual withdrawals, which means that you need to wait for hours or even up to a day to get your money
- Their mobile app is garbage. It logs you out due to a "unknown ip" couple of times daily even though the IP has stayed the same.

I recommend just using more trustworthy and professional exchanges, since LCX lacks in transparency, volume and security.

2 March 2022
Unprompted review
Rated 1 out of 5 stars

They're dont allow my withdrawals

They're dont allow my withdrawals, dont trust.

9 January 2022
Unprompted review
LCX logo

Reply from LCX

We apologize for any inconvenience you've experienced with withdrawals on our platform. LCX is committed to providing a secure and transparent trading environment for all our users, and we have made significant updates and improvements since 2022.

If you're facing issues with withdrawals, please contact our support team at hello@LCX.com. We will be more than happy to assist you in resolving your concerns and ensuring a smooth experience on our platform.

Your trust is important to us, and we appreciate your feedback.

Sincerely,
LCX

Rated 1 out of 5 stars

I hope great pain on company ¹

Abosulte horrible. Can't get verified for two weeks. Support don't answer back. Go to telegram and get told to talk support. Support take two days to get back then two more days for message. Ask about sand token and they very rude. Tell me I. Reason server is down and to shut up. Horrible service. I want my money off exchange and still it's stuck. Don't download app you can't use. They tell me to go online, WHY HAVE APP. worse customer service not geared for non-English spekaer. Tell us english only make your own group and work for us free.

8 December 2021
Unprompted review
LCX logo

Reply from LCX

We're sorry to hear about your negative experience with our platform and customer support. We understand the frustration and inconvenience you have faced, and we apologize for any delays in response or issues with our services.

Since December 2021, we have made significant updates and improvements to our platform, focusing on enhancing user experience and support response times. We are committed to providing a seamless experience for all our users, including non-English speakers.

Please contact our support team at hello@LCX.com, and we will be happy to assist you with your concerns, including verification and withdrawals. Your feedback is valuable to us and helps us continually improve our services.

Sincerely,
LCX

Rated 1 out of 5 stars

Don't use

Don't use. Please don't.
They have no liquidity your going to get RUINEND on market orders, and you'll never get filled on limit orders.

To top it off once your on your losing $20 USD guaranteed to get off because they charge absurd withdraw fees to get off their terrible exchange.

$33 in BTC, $20 if you use USDC. 5 ada.... like come on what a joke!!!!! You could try to use HBAR to transfer off. Good luck getting an order in!!!!

Don't use this exchange the second you transfer money here you got rekt.

3 November 2021
Unprompted review
LCX logo

Reply from LCX

We apologize for any negative experience you've had with our platform in the past. We understand your concerns about liquidity, market orders, and withdrawal fees. Since November 2021, we have made significant updates and improvements to our platform, focusing on enhancing user experience, liquidity, and fee structures.

We are committed to providing a seamless and fair trading environment for all our users. Your feedback is valuable to us, and we continually strive to improve our services based on user input.

If you have any further concerns or suggestions, please feel free to reach out to our support team at hello@LCX.com. We are here to help and ensure your experience with LCX is a positive one.

Sincerely,
LCX

Rated 5 out of 5 stars

Officially among 25 most secure exchanges!

Cer.live the cybersecurity rating platform rewarded LCX exchange the highest possible 3 stars so now officially is among 25 most secure exchanges globally. Use Limit orders instead of Market orders to avoid price slippage. Kyc and Withdrawal can take a bit longer currently but they will solve it soon, they hiring intensively. Dont forget that this is currently in the initial phase. Great potential. Lcx has all licences needed (more than any other exchanges globally!) and is regulated heavily so they are not scam like many other large exchanges with fake volume and anonymus owners. U can trust this exchange maximally!

27 September 2021
Unprompted review
Rated 5 out of 5 stars

New exchange in the making with great Security

I put some money on my wallet and started trading. There are some liquidity problems, which they are working on but with limit orders you could make good money. The exchange is super fast and has a great UI. I believe that the team can make the exchange great. Especially with all the licenses they have I deal very safe.

27 September 2021
Unprompted review
Rated 1 out of 5 stars

Pls stay away I made a deposit of 1400…

Pls stay away I made a deposit of 1400 dollars to buy lcx token @10 cent only to get a token worth 600 dollars instantly I lost 800 on the spot and I sent a message and below is the reply from them from someone Named Nurudeen please stay away as this is so painful for me I will also post this on twitter so people will know that this is a big scam.

Unfortunately, you made a market order instead of a limit order and due to low volume, some traders do set prices far below the market price

24 September 2021
Unprompted review
LCX logo

Reply from LCX

We apologize for the negative experience you had with our platform back in September 2021. We understand the frustration and disappointment you felt after facing an unexpected loss due to a market order.

Since then, we have made significant updates and improvements to our platform, focusing on enhancing user experience, liquidity, and guidance on trading strategies. We now provide clearer information on limit and market orders and even show a warning for market orders, encouraging users to be cautious.

We value your feedback and are committed to providing a better trading experience for all our users. If you have any further concerns or suggestions, please feel free to reach out to our support team at hello@LCX.com. We are here to help and ensure your experience with LCX is a positive one.

Sincerely,
LCX

Rated 1 out of 5 stars

Scam exchange

If you want to lose your money join this exchange. Support takes hours to respond
High withdrawal fees

I bought Rep Worth 130 USD , Withdrawal fee is 1 Rep I decided to convert that to Doge , My account Balance went to 21 USD

If you want to be happy stick to Coinbase, Binance and other big exchanges
Don’t try to support these hungry people who will take your money and take 48 hours + to respond if you write a complaint

I hate them

15 September 2021
Unprompted review
LCX logo

Reply from LCX

We apologize for the negative experience you had with our platform in September 2021. We understand your concerns regarding support response times and withdrawal fees, and we appreciate your feedback.

Since then, we have made significant updates and improvements to our platform, focusing on enhancing user experience, support response times, and fee structures. Our commitment is to provide a seamless and fair trading environment for all our users.

We continually strive to improve our services based on user input, and we value your feedback. If you have any further concerns or suggestions, please feel free to reach out to our support team at hello@LCX.com. We are here to help and ensure your experience with LCX is a positive one.

Sincerely,
LCX

Rated 5 out of 5 stars

LCX: A New Regulated Crypto Exchange

I had a great experience with LCX exchange so far. They look like they have a really innovative product offering coming up and they have elite partners. The most important thing is I know my crypto is safe at LCX, since Lichtenstein is world renown in finance. While the volume is still low on the exchange, make sure to use limit orders to avoid price spread and everything is perfect. Their Telegram channel is a way to get expedited customer service as well.

5 September 2021
Unprompted review
Rated 5 out of 5 stars

LCX company

LCX is still developping, but the exchange is looking better everyday. They are updating and making correction quite rapidly. Apart from the exchange they have some other products such as Fire salamander a CEX aggregator and a terminal. They will also be issuing STO shortly, starting with Tokenized diamonds.

5 September 2021
Unprompted review
Rated 1 out of 5 stars

Hands off

I made an Etherium deposit 3 days ago and it's still not on my wallet. Customer service is incapable. I have not received any information or an apology. Stay away from this company.

26 February 2021
Unprompted review
LCX logo

Reply from LCX

We apologize for the negative experience you had with our platform in February 2021. We understand your concerns regarding the delay in the deposit and the response from our customer service.

Since then, we have made significant updates and improvements to our platform, focusing on enhancing user experience, deposit processing times, and customer support responsiveness. Our commitment is to provide a seamless and efficient trading environment for all our users.

We continually strive to improve our services based on user input, and we value your feedback. If you have any further concerns or suggestions, please feel free to reach out to our support team at hello@LCX.com. We are here to help and ensure your experience with LCX is a positive one.

Sincerely,
LCX

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