I have been using LCX, but my account has now been disabled for over one month without any clear explanation or resolution. During this time, I contacted support multiple times and repeatedly re... See more
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See what reviewers are saying
No customer support and money stuck Withdrawal pending for days and no information at all Deposit not credited and no information about it, support tell me they will update me asap, still waiting.... See more
Company replied
If I could do minus or zero….. Why? Started more than a month ago to withdraw my funds. Wacht time hearing the same excuses: Their team is handling a less than €200,- For almost a month. W... See more
Company replied
Cer.live the cybersecurity rating platform rewarded LCX exchange the highest possible 3 stars so now officially is among 25 most secure exchanges globally. Use Limit orders instead of Market orders to... See more
Company details
Written by the company
LCX is the largest crypto exchange in Liechtenstein and a leading regulated platform in Europe. Founded in 2018, LCX offers spot trading for a wide range of digital assets, including Bitcoin, Ethereum, and Euro (EUR) pairs. The exchange is licensed under the Liechtenstein Blockchain Act and provides innovative services such as compliant token issuance and tokenization of real-world assets (RWAs). The aim is to empower individuals and institutions with secure and transparent blockchain solutions. With a rapidly growing global user base, we combine regulatory compliance with user-friendly technology. The platform is accessible via web and mobile apps, offering seamless trading and account management.
Contact info
Herrengasse 6, 9490, Vaduz, Liechtenstein
- hello@LCX.com
- lcx.com
You should know
1.9
Poor
99 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Account disabled for over a month – no resolution
I have been using LCX, but my account has now been disabled for over one month without any clear explanation or resolution.
During this time, I contacted support multiple times and repeatedly received generic responses such as “under review” and “final stage,” but no actual progress has been made. At one point, I was even told the account would be reopened within the week, which did not happen.
I still cannot access my account or my remaining funds.
Due to the lack of resolution, I have already submitted a complaint to the Financial Market Authority (FMA) Liechtenstein.
At this point, I am simply requesting either restoration of account access, or
the ability to withdraw my funds
Very disappointing experience, especially for a regulated platform.
2 March 2026
Unprompted review
Reply from LCX
Hey, we’re sorry to hear about your experience and understand how concerning this situation must feel.
At LCX, account access restrictions are only applied following careful review and in line with our regulatory and security obligations.
Your case is not being overlooked. It remains under active review with the relevant team, and these processes are handled with diligence to ensure both compliance and the security of all users. Once the review is concluded, you will receive a definitive outcome along with the next steps regarding access or withdrawal.
Sincerely,
LCX
If I could do minus or zero…..
If I could do minus or zero…..
Why?
Started more than a month ago to withdraw my funds. Wacht time hearing the same excuses:
Their team is handling a less than €200,-
For almost a month.
Wat a joke !!!
Can you imagine depositing serious money on this platform?!
11 March 2026
Unprompted review
Reply from LCX
Hey Mr. Bishoen, thanks for your feedback. We truly regret the experience you’ve had and understand how important timely withdrawals are.
Please note that withdrawal requests may, at times, undergo additional internal checks before completion. These reviews are part of standard processes to ensure that transactions are handled accurately and securely. While most requests are processed promptly, certain cases may require additional time before final approval.
Sincerely,
LCX
i had to wait 30 days for my withdrawal…
i had to wait 30 days for my withdrawal but nothing, then they asked me to make AGAIN Kyc and now i applied again my withdrawal but of course it's 2 days pending! this is a complete Scam behaviour, they probably have some funds problem and they don't let you get your money, so please don't use this SCAM EXCHANGE, and if you are reading some good reviews of these last weeks probably they are SCAM TOO!
6 March 2026
Unprompted review
Reply from LCX
Hey Mirko, thank you for sharing your feedback. We sincerely regret the experience you’ve had and understand how concerning such delays can be.
Please note that, in certain cases, additional verification or routine verification reviews may be required in line with regulatory obligations and internal security standards. While this can extend processing times, these measures are implemented to ensure the safety and integrity of all user accounts.
Sincerely,
LCX
No customer support and money stuck
No customer support and money stuck
Withdrawal pending for days and no information at all
Deposit not credited and no information about it, support tell me they will update me asap, still waiting.
Be very careful if you plan to trade on LCX, your money will probably stay there forever
3 March 2026
Unprompted review
Reply from LCX
Hey, thank you for your feedback.
Delays in deposits or withdrawals can occur where additional processing or verification checks are required, particularly within a regulated environment. These measures are standard and are in place to ensure the security and accuracy of all transactions.
For case-specific updates, we encourage you to remain in contact via your existing support ticket so the team can assist you directly.
Sincerely,
LCX
Fast onboarding
Fast onboarding, it’s very easy to use and I was able to buy bitcoin and withdrawl without any problems. The UI and app is one of the best.
1 March 2026
Unprompted review
Reply from LCX
Hey, thank you for sharing your experience and for the 5-star review.
We’re glad to hear that your onboarding process was smooth and that you found the platform easy to use. Making it simple for users to get started, trade, and manage their assets efficiently is something our team continuously works toward.
We truly appreciate your support and thank you for being part of the LCX community.
Sincerely,
LCX
Won't process transfers
I’ve had a very disappointing experience with LCX. I initiated several withdrawals/transfers from my account, but they still haven’t been processed - it has now been 25 days since I submitted them. I have contacted support and followed up, but I have not received a clear explanation for the delay or a concrete timeline for when my withdrawals will be completed.
This lack of transparency and the extended delay has completely undermined my trust in the platform. I am now requesting that all of my assets be released and transferred to another platform.
Based on how this has been handled so far, I cannot recommend LCX. If LCX resolves the issue, completes the withdrawals, and provides a clear explanation, I will update this review.
2 January 2026
Unprompted review
Reply from LCX
Hi, thank you for sharing your feedback. We understand how important timely transfers and clear communication are, and we appreciate you bringing your concerns to our attention.
In certain situations, withdrawals or transfers may require additional internal review in order to comply with our operational and regulatory standards. While these checks are essential to maintain the security and integrity of the platform, they can occasionally result in longer processing times for specific transactions.
Our support team is actively reviewing your case and working to ensure the matter is resolved as soon as possible. If you have an open support request, we encourage you to continue communicating with our team there so we can provide updates and assist you directly.
Sincerely,
LCX
Scam
Trying to withdraw my money for 2 weeks now and it is still not working. Do yourself a favor and never put any money on LCX.
10 February 2026
Unprompted review
Reply from LCX
Hey, thank you for your feedback.
Withdrawal requests are handled through standard processing procedures. Our support team remains available to assist with any open requests and provide further guidance if needed.
We appreciate your understanding.
Sincerely,
LCX
Terrible service
Terrible service - incorrect exchange!
I deposited money through their bank and when I asked to return it back to my bank they said "Approval Pending"! I contacted their support in chat, meaningless answer and avoiding responsibilities, after 3 days they sent me an email that I had to re-do KYC, I managed to do this after several attempts and emails with them and when I tried to withdraw a part to my bank again the same thing "Approval Pending" then they said that the request had been sent to the relevant department for approval assuring me that it would be approved quickly but so far no action. I also sent emails, both to Compliance and Support, informing the FMA Liechtenstein, as they have the license here, but no response. Maybe it's time to make the relevant complaints.
I regret that I created an account on this exchange.
30 January 2026
Unprompted review
Reply from LCX
Hey, we take customer concerns seriously and would like to clarify that your case remains under active review with our support team. Certain withdrawals may require additional verification or internal checks in line with regulatory and security requirements, which can extend processing time in some cases.
Our team has been in contact through your open support ticket and will continue assisting you until the matter is resolved. We encourage you to continue communication via the existing ticket so updates can be provided directly.
LCX remains committed to ensuring secure and compliant processing for all customers.
Sincerely,
LCX
Looks like a scam
Looks like a scam. I want to withdraw 48$ but it's pending a long time. Be careful. Better never deposit there nothing
20 January 2026
Unprompted review
Reply from LCX
Hello, we’re sorry to hear about your experience and understand how a pending withdrawal can be frustrating.
We’d like to clarify that LCX is a regulated exchange, and a withdrawal showing as pending does not mean funds are lost or inaccessible. In some cases, withdrawals may be temporarily delayed due to internal approval, security, or compliance checks. During this time, user funds remain safe and fully accounted for.
Sincerely,
LCX
Withdrawal stuck
Same problems here. Withdrawal stuck now for 9 days. They disabled livechat button when i tried to contact them. No help from email. Feels like a scam.
13 January 2026
Unprompted review
Reply from LCX
Hey, Thank you for your feedback. LCX operates as a regulated exchange, and a withdrawal showing as pending does not mean funds are inaccessible or at risk. In certain cases, withdrawals undergo internal approval or security checks, during which all funds remain safe and fully accounted for.
Live chat availability may vary depending on volume, but our support team remains reachable through our official support channels. We encourage you to contact support again or reply to your existing ticket so your case can be reviewed and addressed.
Thank you for your understanding.
Sincerely,
LCX
I regret creating account on this…
I regret creating account on this exchange.
Got baited by welcome bonuses and now my money are freezed because they cant approve withdrawal.
Stay away if u dont want to freeze your money by this garbage service
Edit: Withdrawal was finally processed after escalation to the financial regulator (FMA Liechtenstein).
10 January 2026
Unprompted review
Reply from LCX
Hey, we’re sorry to hear about your experience and appreciate your patience. Your withdrawal was reviewed and processed in accordance with our compliance procedures. While delays can occasionally occur due to required security and regulatory checks, we always strive to resolve them as swiftly as possible. We’re constantly working to improve and welcome further feedback via our support channels.
Thank you for being part of the LCX community.
Sincerely,
LCX
Pending withdrawal 2 months. Scam!
I have a withdrawal pending since December 26, and after 16 days it’s still stuck as “pending”.
Support only gives the same generic reply every time: “the case has been forwarded to the responsible team”. No solution, no timeline, nothing.
On top of that, they disabled the live chat button, clearly on purpose so I can’t complain anymore.
Worst exchange out there. Extremely unprofessional and disrespectful towards users. Petty and feel like thieves.
Would not recommend to anyone.
Scam!
EDIT: Almost 2 months later my withdrawal request keeps pending. They reset my KYC 2 times arguing the photos were blurry. I had to redo KYC, and submit new withdrawal requests. The photos were good enough for them to approve my kyc when I did it, but not enough to approve my withdrawals. This is a ridiculous company. Worst exchange that exists on Earth!
26 December 2025
Unprompted review
Reply from LCX
Hey David, We regret the frustration caused and acknowledge the delay in your withdrawal. Please note that some withdrawals undergo additional checks for security and compliance purposes. Your transaction has already been escalated and is under review.
The temporary issue with the support button was resolved shortly after it occurred. We appreciate your patience and remain committed to assisting you.
SIncerely,
LCX
Horrible experiencee
Horrible experience! I deposited money and when requested for withdrawal went pending! Contacted support i was able to do so and then they said request have been forwarded to the relevent department and they switch off or i dont know i cannot contact support. Sent mails too no response. Probably a scam
7 January 2026
Unprompted review
Reply from LCX
Hi, we acknowledge the inconvenience you faced and appreciate you bringing this to our attention. While certain withdrawals may be subject to enhanced compliance checks, we’re glad to confirm that your transaction was successfully approved after review.
Additionally, the temporary support access issue was promptly resolved the same day. Your funds remain secure at all times, and we’re here to assist if you need further help.
Thank you for your patience and for giving us the opportunity to improve.
Sincerely,
LCX
Horrible experience with this site
Horrible experience with this site, Cant Withdraw, today my support button got stuck, cant even call support now. Or maybe they turned it off for me? 😄
Dont use this site ! LCX
7 January 2026
Unprompted review
Reply from LCX
Hi, thanks for your feedback ,we’re sorry to hear about your experience. The temporary support access glitch you faced was resolved instantly the same moment it occurred, and we’ve ensured continued access since then.
Regarding your withdrawal, while most requests are processed without delay, some may require additional checks as part of our security and compliance procedures. Your funds remain safe, and we’re here to support you throughout the process.
Please feel free to reach out to us at hello@lcx.com if you still need assistance.
Sincerely,
LCX
Extremely slow withdrawals
They have now failed to execute my withdrawal for more than a week and I only get ai generated answers thanking me for my patience from the support… afraid that they are attempting to steal my money. UPDATE they did not steal my money but it took more than 7 days to process the withdrawal and I did not get a proper explanation for why.
7 October 2025
Unprompted review
Reply from LCX
Hey, Mr. Stephenson
Thank you for sharing your experience and updating your review. We’re glad to hear your withdrawal was successfully completed, and we appreciate your patience throughout the process.
While the vast majority of withdrawals are processed promptly, there are occasional instances where additional checks may extend processing times. Your case was one such exception, and we truly value your feedback as it helps us improve both communication and operational efficiency.
At LCX, we remain committed to providing a secure, transparent, and regulated platform — and we’re continuously working to enhance the overall user experience.
Sincerely,
LCX
LCX update
This transfer has finally taken place!... I cannot imagine why my modest withdrawal invited such scrutiny and sustained inspection from the Security division at LCX, keeping them busy for over a week! Im sorry Ive been forced out by the maniacal regulating zealots in the UK posing as our protectors but LCX need to up their game, customers should not be frozen out of access without adequate explanation and the processing needs to be significantly clipped!
The date of the transfer was 7 Oct am... Trustpilot wont allow me to allow to enter beyond the 3rd of Oct?
3 October 2025
Unprompted review
Reply from LCX
Hey Mr. Rennie,
Thank you for your honest and detailed feedback. We’re glad to hear your withdrawal was ultimately completed, and we fully recognize the concern caused by the delay you experienced.
While we strive to ensure all transactions are processed smoothly, there are rare instances — as with your case — where additional procedural checks may extend the standard processing time.
Our team is already reviewing such exceptional cases to identify areas where we can improve speed and transparency without compromising on security or regulatory integrity.
We appreciate your patience and value your voice as we continue building a more seamless experience for our users.
Sincerely,
LCX
Scammers blocked my account becouse…
Scammers blocked my account becouse supports make mistake + they was threaten me them laweyr cuz i wrote bad opinion on twitter about lcx .
He wrote about sending to me after deletong post on twitter send more details about unblock my account and past 3 months and stil 0 answer
30 July 2025
Unprompted review
Reply from LCX
Hi,
We understand that this experience has been frustrating for you. Please know that all account-related actions are carried out in line with applicable regulations and the platform’s established terms, with the aim of ensuring security and fairness for every user.
You have been informed about the status of your account. Every effort is made to keep communication clear and consistent so that users remain updated at each stage.
Thank you for sharing your thoughts — feedback like yours helps us continue improving the clarity and accessibility of our processes.
Sincerely,
LCX
Blocked my acc
Blocked my acc, and didn't say me why. Blocked my money and don't want to returned me money. Scamer
29 July 2025
Unprompted review
Reply from LCX
Hello,
We acknowledge your concerns and understand that this situation might be disappointing. At LCX, we follow strict regulatory obligations and our platform’s terms and conditions to ensure the safety and integrity of all accounts and transactions.
You have been duly informed regarding the status of your account and the relevant procedures connected to this matter.
Your feedback is important to us, and we remain committed to maintaining transparency, security, and compliance across our platform.
Sincerely,
LCX
Liars!!
Liars!!
Beeen promised to get rewarded 10th of this month
They lying , no one receiwed their rewards
They took
Luiqidity from persons who invested in coin and gone.
10 June 2025
Unprompted review
Reply from LCX
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration.
At LCX, we’re committed to upholding transparency and fairness in all our services. While we are unable to address specific account or campaign-related concerns publicly, we want to assure you that every matter is handled with due diligence and in line with our operational standards.
If you believe there’s an issue that requires attention, please don’t hesitate to contact our support team directly at hello@lcx.com. We’d be glad to look into your case and assist you further.
Sincerely,
LCX
Hello
Hello, the company is cheating. It does not pay out rewards for invited people. It was promised that it would be paid out by June 10. Now the situation is like this. Yesterday morning I wrote to support and they asked me to wait 24-48 hours. But the further, the more interesting it gets. Yesterday they disconnected live support through their program. They ask me to write to them only email. There was also a statement from them that it is because of the time zone difference. In 5 years of experience, this is the first time I have seen such a company that would behave like this. They ignore questions about unpaid rewards or try to evade. They disconnect live chat support so that there are fewer opportunities to get information. I also want to emphasize that when making a deposit, it does not count, you need to write to their support so that it counts... If this were a really normal company that cared about its users, it would definitely not behave like this. I advise you to be careful.
11 June 2025
Unprompted review
Reply from LCX
Hi Kazinau,
Thank you for sharing your thoughts. We're genuinely sorry to hear that your experience hasn’t reflected the high standards we aim to uphold.
We’re passionate about building a trusted platform and always strive to support our community with transparency, fairness, and care. While we’re unable to go into the specifics of individual cases here, our dedicated support team is always ready to assist with any questions or concerns.
We’d love the opportunity to understand your situation better and help resolve it — please feel free to contact us directly at hello@lcx.com
SIncerely,
LCX
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