It logged me out and I was unable to re-enter my document after printing one copy. Had to go to a copy machine to obtain second copy. Otherwise, priced right and efficient solution to creating docum... See more
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Review summary
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What people talk about most
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With AI I should now be able to get questions answered immediately. Maybe I can now that I purchased a license.-Got a license and no, their AI is insufficient relative to other AIs. And now that I hav... See more
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With a few forms for her Ill brother. Lawdepot required a subscription but had a seven day free review period. The forms worked their magic. I cancelled the sub, had a bit of trouble and wro... See more
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I guess I won't know how legally binding this document was until after I'm gone but this was easy to put together, hopefully checks all the boxes and is the responsible thing to do for our heirs. The... See more
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Company details
Written by the company
More than 13 million people have used LawDepot to create over 41 million legal documents and save over 4.1 billion dollars in legal fees. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs.
Written by the company
- Print or Download Your Customized Legal Document in 5-10 minutes
- Whether you are interested in protecting your estate, managing a rental property, setting up a business or any other situation requiring legal forms, LawDepot's extensive selection of documents and legal resources are easy to use and will save you the cost of expensive legal fees. All of our documents are created and updated by a team of in-house lawyers since 2001.
- Knowledgeable Support Team
- We have one of the best support teams in the business. We're available to assist you Monday to Friday, 8am to 7pm ET by phone, chat or email.
Our Customer Commitment
Clear choices. Convenient subscription management. Support when you need it.
At LawDepot, we want customers to feel informed and confident from the start. Before checkout, customers can review pricing, subscription terms, renewal details, and cancellation information. After purchase, they can manage their account online, update or cancel their subscription, or get support by phone, chat, email, and our online Help Center.
Contact info
340 S Lemon Avenue #9644, 91789, Los Angeles, California, United States
- 1-855-231-8424
- supportmanager@lawdepot.com
- lawdepot.com
4.1
Great
8K reviews
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Auto filled me without my knowledge and…
Auto filled me without my knowledge and didn't send me any emails telling me i was being billed and they told over$1000 without me knowing for over a year. And wouldn't refund a single dollar. I would not recommend them whatsoever. Worst legal document service I've ever used. Worst sublet agreement creator ever
30 May 2026
Unprompted review
Reply from LawDepot
Hi Udan,
We’re truly sorry to hear how frustrating this experience has been for you. We understand how concerning it can feel to see unexpected charges, especially over time.
Our records indicate that the account began with a free 7‑day trial, which automatically renewed into a paid subscription afterward. Details about pricing, renewal, and how to cancel are shared during signup and in the confirmation email sent at the start of the trial.
We recognize that this process may not have been as clear as it should have felt from your perspective, and we regret the frustration it caused. In accordance with our refund policy, a refund was issued for the eligible portion of the subscription, though we understand this may not have met your expectations.
Your feedback is important, and we’re taking it seriously as we continue working to improve how we communicate billing and subscription details.
Sincerely,
Linda
Customer Support
Thank you!!!
Thank you for the great, accurate information! It helps me best communicate info to home health patients as a social worker
29 May 2026
Unprompted review
Reply from LawDepot
We are so glad our information is helpful for your vital work with home health patients. Thank you for sharing your positive feedback!
Sincerely,
Linda
Customer Support
Reply from LawDepot
We're so glad you found the experience simple and thorough! We appreciate your kind words.
Sincerely,
Linda
Customer Support
AWSOME LOVING THIS PLATFORM
27 May 2026
Reply from LawDepot
We are so happy you love our platform! Thank you for your amazing feedback.
Sincerely,
Linda
Customer Support
Incomplete product support and poor result when trying to cancel subscription
The service didn't provide everything I was looking for, and whilst I was considering how to adapt a document, the paid subscription kicked in and after three months at the full rate it seems very expensive, particularly given its limitations in drafting a UK Will.
When I tried to cancel and arrange a refund, they refused.
I am no longer working and had hoped they would refund the final month (which works out over £1 a day!) but was disappointed with this and their attitude to solving the problem via their chat service. I did also ask to be sent a transcript of the chat but this seems to have been ignored.
Be very careful with this.
26 May 2026
Unprompted review
Reply from LawDepot
Hi Nigel,
Thank you again for your feedback—we’re sorry for the frustration you experienced around the subscription and cancellation process, as well as the limitations you encountered with our service.
We’ve since reached out to you directly to better understand your concerns, and we’re pleased we were able to come to a resolution, including arranging a goodwill refund. We appreciate your openness in working with us to resolve the issue.
Your feedback has been shared with our team to help improve both our product and the clarity of our subscription and support processes going forward.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Linda
Quick and easy
24 May 2026
Reply from LawDepot
Thank you so much! We’re glad you found the experience quick and easy—exactly what we aim for.
Sincerely,
Linda
Customer Support
Reply from LawDepot
We're glad you found it easy to use. Thank you for your positive feedback.
Sincerely,
Linda
Customer Support
This is really annoying
This is really annoying. I really don't know how I will feel when this is complete. So far , so good.
23 May 2026
Reply from LawDepot
We appreciate your feedback and are glad to hear things are going well so far. We hope the final result exceeds your expectations.
Sincerely,
Linda
Customer Support
I used Law Depot for wills
I used Law Depot for wills, revocable trust and powers of attorney. I liked it a first, but for doing multiple documents it became quite confusing. Navigation is not intuitive and editing varied between documents. I had significant difficulty verifying and saving edits, which required repeated print outs to catch errors. Simple tasks became very difficult. Then I wasn't ready to sign the documents so I cancelled my monthly subscription, but when I tried to get back in I was only given the option of an annual subscription - around $120 vs the monthly of around $40. At that point I realized the billing practices are somewhat predatory and went ahead and edited the files I had downloaded and saved on my computer prior to cancelling. Was able to use adobe acrobat pro to edit and this went well. I would not use law depot again (unless I needed just one simple document), although I'm glad to have gotten the job done!
22 May 2026
Unprompted review
Reply from LawDepot
Hi Stephen,
Thank you for taking the time to share such a detailed review. We’re glad to hear you were ultimately able to complete your documents, but we’re sorry to hear parts of your experience were frustrating.
We understand how working on multiple legal documents at once can feel complex, and we appreciate your feedback about navigation and editing. Different document types may sometimes use slightly different editing experiences, and we’re actively working to make these workflows more consistent and intuitive for customers managing multiple files.
Regarding saving and verifying edits, we’re sorry to hear this process felt difficult. While we’re not able to see that you contacted our support team, we do want to mention that assistance is always available for troubleshooting, editing or saving concerns, and our team is happy to help ensure everything is working as expected.
We’d also like to clarify your experience with subscription options. When a monthly subscription is cancelled, access typically continues until the end of the current billing period. During that time, certain purchase options, such as starting another monthly subscription, may not be displayed to prevent overlapping or duplicate subscriptions. This can sometimes make it appear as though only an annual plan is available, when in reality the account still has active access. We understand how this could be confusing and appreciate you calling it out.
LawDepot offers several ways to access documents, including subscriptions and one-time purchase options, and availability can vary depending on account status. Your feedback here is helpful as we continue improving transparency around these options.
We’re glad you were able to use your saved files successfully, and we appreciate your honest feedback; it helps us improve both our product and the overall customer experience.
Thank you again for giving LawDepot a try.
Sincerely,
Linda
Customer Support
Catch 22, Beware of free trial
I deleted my account. I received an email from lawdepot.com saying that my account was deleted several days later and that I would not have access to my account. Lawdepot.com continued to bill me on required auto pay. Without access to my account I cannot cancel autopay. It’s a scam. Now I am in talks with the escalation team to get my $48 back.
10 May 2026
Unprompted review
Reply from LawDepot
Hi,
Thank you for sharing your experience — we understand how concerning unexpected charges can feel, especially if you believed your account had already been closed.
Since we don’t have any identifying details from your review, we’re unable to locate or verify the specific situation. In general, account deletion and subscription cancellation can sometimes involve separate steps, and in cases where access is no longer available, our support team can assist directly with billing or cancellation requests.
We’re glad to hear you’re in contact with our escalation team. If you would like us to review your account further, please feel free to reach out to us at ClientAdvocate@lawdepot.com with any additional details.
We appreciate your feedback.
Sincerely,
Linda
Customer Support
Horrible support experience
Horrible experience with support. She just kept trying to fob me off and not answer direct questions on how to perform a basic function within their console. I think AI would do a better job.
22 May 2026
Unprompted review
Reply from LawDepot
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when you’re looking for clear, direct guidance.
Based on your review, we don’t have enough information to locate or verify the interaction you’re referring to, so we’re unable to fully assess what may have happened. In some cases, our support team may need to ask clarifying questions or guide customers through specific steps—especially when account access, document management, or security verification is involved—to ensure everything is handled safely and accurately.
That said, we certainly want to make sure you’re able to complete what you need without difficulty. If you’re open to it, we’d be happy to take a closer look and provide more tailored assistance. Please reach out to us at ClientAdvocate@lawdepot.com, and include any details you can share so we can better assist you.
We appreciate your feedback and the opportunity to improve.
Sincerely,
Linda
Customer Support
Double Charging
After explicitly stating that they charge $49.99 or $50 PER MONTH I got two charges for the same within days of each other. Not sure what they're playing at, but for a legal service their finance department is dangerously incompetent and they owe me $50.
22 May 2026
Unprompted review
Reply from LawDepot
Hi Aaron,
Thank you for your feedback—we’re sorry to hear about your experience and understand how concerning it is to see what appears to be duplicate charges.
In situations like this, it’s sometimes possible that more than one account or subscription was created, which can result in multiple billings. That said, we’d need to review your specific account details to determine exactly what happened and make things right.
Please reach out to us at ClientAdvocate@lawdepot.com, and our team will promptly investigate and assist you with resolving this, including any billing concerns.
We appreciate you bringing this to our attention and the opportunity to address it.
Kind regards,
Linda
Customer Support
IT IS NOT FREE EXCEPT FOR DOING A…
IT IS NOT FREE EXCEPT FOR DOING A TRIAL!
They say it's free, but after you type in absolutely every bit of your information, the only way to get your document is to sign up for a trial which will charge you if you forget to cancel before the trial is over. This is extremely shady business practice and wastes people's time.
21 May 2026
Unprompted review
Reply from LawDepot
Hi Kevin,
Thank you for taking the time to share your feedback — we’re sorry to hear about your experience and understand how this may have felt frustrating.
We’d like to clarify how our service works. While you can create and preview documents at no cost, downloading or using them requires selecting a licensing option.
We offer three choices:
-Free 7‑day trial, which provides full access to all document templates within a category
-One Year Pro subscription, billed annually (approximately $8.99–$12.99 per month) for ongoing access
-Basic one-time purchase, which provides access to a single document, with pricing ranging depending on the specific template and duration of access
We strive to be fully transparent in our pricing and services. Our purchase information is available in our Help and FAQ section for review before starting any template. In addition, pricing — including the exact Basic license cost for your selected document — is clearly presented at the end of the document creation process before any purchase decision is made.
Regarding the free trial, there is no obligation, and it can be cancelled at any time. Customers have 24/7 access to their account, which includes the ability to manage or cancel their subscription whenever they choose. When signing up for a trial, we also provide clear documentation — including a confirmation email — that outlines the exact renewal date and time, so customers know precisely when billing will occur if they decide to continue with the service.
Additionally, we ensure customers have step-by-step information on how to cancel, along with direct access to our customer service team (including phone support and hours of operation) should they need any assistance.
We truly value your feedback and will continue working to make our process as clear and straightforward as possible.
If you have any questions or would like support, our team is always here to help.
Sincerely,
Linda
Customer Support
This is one nasty company
This is one nasty company. I subscribed to an LawDepot account on March 6, 2026 to print out a child travel consent form. I canceled the subscription the same day immediately after I printed it out. I have only ever used this account to print out that consent form. However, I was charged three times on March 13, 2026, April 15, 2026, and May 15, 2026. I have the cancellation email I got, the cancellation message in the account, AND the last day I printed anything out (Which is MARCH 6, 2026!!!!). When contacted, they told me that “according to their records I didn’t cancel” then offered a one month “courtesy”. Then, they said that I apparently opened two accounts on the same day so that’s why they’ll charge me.
Never in my life have I ever heard of such insanity when it comes to subscriptions. When people have a 7-day free trial, the trial ends ON THE SEVENTH DAY and they can use the service for those seven days as long as the subscriber cancels before the seventh day is over. This company somehow wants me to believe that I started TWO trials on the same day on the same email on the same account?! It’s not like I deleted the account then started a new subscription on a totally new account. And they can also see that I cancelled that damn subscription on March 6 because I wanted to avoid being charged, and you can clearly see that I only needed and used the service on March 6. No wonder they are so profitable because they are scammers. Avoid COMPLETELY. They are a bunch of thieves who will come here repeating the same story they were telling the BBB because they simply lack the ability to understand anything their customers say.
LAWDEPOT, I am not interested in your “explanations of how the billing occurred”, your “inability to refund all my money”, any regurgitation of your unethical “policies”, or your tone deaf and frankly vacuous responses from “Linda from customer support”. I WANT ALL MY MONEY BACK. How dare you go around scamming so many people!!!! Shame on this company!
5 March 2026
Unprompted review
Reply from LawDepot
Hi Bridget,
Thank you for your feedback.
After reviewing the subscription history, the cancellation confirmation you referenced was for your first trial, but the charges were associated with a separate second trial that was not canceled.
After the first trial was canceled, a second trial began on the same day, granting you full access to the account. That second trial remained active, the editor was accessed during the subscription period, and no cancellation was submitted before it converted to paid access.
LawDepot sends an order confirmation to the email address on file when a trial is started and a cancellation confirmation when a subscription is successfully canceled. Copies of these emails are also saved in the LawDepot account, and customers can view their subscription status from the account page at any time.
Because the second trial was not canceled before converting to paid access, the resulting charges were valid under our Terms of Use.
While we are unable to approve a full refund, our team offered a one-month courtesy refund as a goodwill gesture. We take customer concerns seriously and remain committed to transparent billing and reliable access for active subscribers.
Regards,
Cally Fung
Customer Support Manager
Reply from LawDepot
Thank you for the 5-star review! 🌟 We’re so glad you found everything quick and easy—that’s exactly what we aim for. We appreciate your support and look forward to helping you again soon!
Sincerely,
Linda
Customer Support
Reply from LawDepot
We're glad our instructions were easy to follow. Thank you for your positive feedback; we appreciate it!
Sincerely,
Linda
Customer Support
Easy to fill out.
12 May 2026
Reply from LawDepot
We're glad our form was easy to complete. Thank you for your feedback; we appreciate it very much.
Sincerely,
Linda
Customer Support
I have used this service before and it…
I have used this service before and it is easyand affordable.
8 May 2026
Reply from LawDepot
We're happy to hear that our service is easy to use and affordable for you. Thank you for taking the time to share your positive experience with us.
Sincerely,
Linda
Customer Support
Reply from LawDepot
Thank you for the 5 stars! We’re thrilled to know it’s been useful for you. Let us know if there’s anything else we can do to make your experience even better!
Sincerely,
Linda
Customer Support
Interface is intuitive and easy to use.
7 May 2026
Reply from LawDepot
We're happy to hear that our interface is intuitive and easy to use for you. Thank you for your positive feedback; we appreciate it.
Sincerely,
Linda
Customer Support
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