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Lava Art Cosmetic Reviews 1,124

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TrustScore 4.5 out of 5

4.7

Cosmetics Store
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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality, natural finish, and ability to cover imperfections without feeling heavy. Many people appreciate the excellent customer service, noting quick response times and helpful, polite interactions. However, some customers experienced issues with product suitability, finding the color off or the product pilling on their skin. A few others mentioned dissatisfaction with customer service, citing slow responses or unresolved issues, particularly concerning returns or delivery problems.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers express satisfaction with the product... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the excellent and quick... See more

Quality

Clients share positive opinions on quality, with many praising the products for being gentle on sensitive... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and very good... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vert good product, it is not full coverage (for those who expect tattoo coverage), it quite well cover blemishes (except big bumps, obviously). Gives natural glowing skin look. My favorite on the mark... See more

Rated 5 out of 5 stars

Lava Art Cosmetics Support works very smoothly. This time it was France who helped me; quick feedback and I got exactly what I was asking for. Overall the company is reliable with the deliveries and... See more

Rated 5 out of 5 stars

Super duper, awesome, wonderful and perfect treatment from LavaArt costumer service - as always! 🫶💖 I’ve been a costumer for over 5 years and I’ve ALWAYS been extremely pleased with how fast t... See more

Rated 5 out of 5 stars

Glow cushion is the best foundation for me. İt covers without looking heavy, and gives a nice and subbtle glove. The support system is good and if you follow the link you get after ordering, it's easy... See more

Company details

  1. Cosmetics Store

Written by the company

Hello, thank you for considering to review us. __________________________________________ If you have a good experience we would love that you share with others. __________________________________________ If you dont have a good experience - We would love to get a chance to fix this. __________________________________________ Please contact us on support@lavaart.com so we can help you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good service!

No strange experiences. Very good service!
It’was no problem to pause the subscription, as long as you do it on time.
I am so happy with the product, and have been using it for many years. I usually switch between nr: 25, 26 and nr 27 in summer and I really love it!!

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Love the product

Love the product, I’m a loyal customer and been using Lava art for years now. And the best costumer service I ever experienced. Shoutout to Beatrice 🫶🏻 if there is any questions they are quick to answer and assist you.

1 May 2025
Unprompted review
Rated 4 out of 5 stars

I received an extremely friendly and…

I received an extremely friendly and helpful service from Gladys. She really did a good job supporting me and answered my questions in a very friendly manner. I only wish to have received the replies a bit quicker than the time it took, which I guess doesnt have anything to do with Gladys, but probably the workload. Perhaps more support workers could solve this issue?

28 April 2025
Unprompted review

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