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Lava Art Cosmetic Reviews 1,123

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TrustScore 4.5 out of 5

4.7

Cosmetics Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the foundation, for its quality, natural finish, and effective coverage without feeling heavy or caking. Many people appreciate that the makeup provides a radiant, dewy look and is suitable for various skin types, including mature and sensitive skin. The customer service is frequently highlighted as excellent, with consumers noting the quick response times, helpfulness, and polite demeanor of the support team. However, some customers were not happy with the product, mentioning issues with color matching, pilling on the skin, or lack of lasting coverage. A few other people also felt that the customer service was disappointing, citing slow responses, unhelpful resolutions, or problems with returns and refunds.

What people talk about most

Product

People report positive experiences with product. Many customers express satisfaction with the product... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the team's... See more

Service

Users describe positive interactions with service, highlighting its excellence and efficiency. Many reviewers... See more

Quality

Reviewers mention positive feedback about quality. Many customers express satisfaction with the products,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

Vert good product, it is not full coverage (for those who expect tattoo coverage), it quite well cover blemishes (except big bumps, obviously). Gives natural glowing skin look. My favorite on the mark... See more

Rated 5 out of 5 stars

Super duper, awesome, wonderful and perfect treatment from LavaArt costumer service - as always! 🫶💖 I’ve been a costumer for over 5 years and I’ve ALWAYS been extremely pleased with how fast t... See more

Rated 5 out of 5 stars

Lava Art Cosmetics Support works very smoothly. This time it was France who helped me; quick feedback and I got exactly what I was asking for. Overall the company is reliable with the deliveries and... See more

Rated 5 out of 5 stars

Glow cushion is the best foundation for me. İt covers without looking heavy, and gives a nice and subbtle glove. The support system is good and if you follow the link you get after ordering, it's easy... See more

Company details

  1. Cosmetics Store

Written by the company

Hello, thank you for considering to review us. __________________________________________ If you have a good experience we would love that you share with others. __________________________________________ If you dont have a good experience - We would love to get a chance to fix this. __________________________________________ Please contact us on support@lavaart.com so we can help you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 92% of negative reviews

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Rated 1 out of 5 stars

Subscription problem

I was added to a subscription without my knowledge, even though I did not select that option during the purchase. If there was any mention of it, it must have been hidden in fine print, as I never received any confirmation that I had been subscribed or anything that would have allowed me to prevent this.
The following month, money was taken from my account without my knowledge. As soon as I received the payment confirmation email, I immediately contacted them to stop it and to cancel the shipment. However, they claimed that this was not possible and that the product had already been sent.
That said, I never received any tracking number or any proof that the product was actually shipped.
Because of this experience, I cannot recommend the way this company does business.

13 April 2026
Unprompted review
Lava Art Cosmetic logo

Reply from Lava Art Cosmetic

Hello Sanja,

Thank you for your feedback but to clarify, customers are clearly presented with two options on the product page: “SUBSCRIBE AND SAVE” or “ONE-TIME PURCHASE.”

⚠️ This is not hidden in fine print, but shown directly on the PRODUCT PAGE and must be actively SELECTED in order to proceed. Our active subscribers can attest to this.

In addition, upon check-out, it will show "MONTHLY SUBSCRIPTION" and an order confirmation email is automatically sent immediately after purchase, which clearly states that a subscription has been created. This serves as a second confirmation of the selected option.

Regarding your concern about the shipment: once an order has been processed and dispatched, it is no longer possible to cancel it. This is standard for most e-commerce operations. Shipments in Norway are delivered as letters to your mailbox, therefore there is no tracking available.

We understand that subscription models can sometimes be overlooked if not reviewed carefully during checkout. However, based on our system records, the subscription was actively selected and confirmed twice during the purchase process.

Rated 5 out of 5 stars

Finally got help with my issue…

Finally got help with my issue after almost half a year.....Beatrice finally showed up and cut the crap of long emails back and forth and the slowest progression of a simple case I have ever experienced.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service provided when I emailed to ask that my subscription be shipped every other month rather than every month. I love the product and their customer service!

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Pathetic customer service

Pathetic customer service. Wanted to return product it’s been 4 days no reply with help. Why you need to contact the support team for return. So you can get frustrated right. Requested to cancel membership still no response. Feeling of getting scammed

12 March 2026
Unprompted review
Lava Art Cosmetic logo

Reply from Lava Art Cosmetic

Hi SIMARDEEP,

We can see that you placed a FREE product trial order on January 30. As clearly stated during checkout, this trial includes an automatically created subscription, which can be cancelled anytime before the next shipment.

Regarding returns, customers are required to contact our support team so we can provide the correct instructions and monitor the case properly rather than relying solely on automated systems. 🙌

Your subscription has been CANCELLED. ✔️ While this was not confirmed earlier by the agent you initially spoke with, it has been processed on our end.

We have also already provided the return instructions and return address via email, and these are available on our website as well. Please note that we do not provide return labels. Once the package is returned and received at our facility, we can process a refund minus the 15 USD return fee, as the subscription package was shipped correctly according to the terms accepted at checkout.

Our sincerest apologies for any frustration, as that is certainly not the experience we want for our customers. At the same time, we hope it clarifies that the order and subscription were handled according to the terms shown at checkout, and our team has provided the necessary steps to resolve the matter.

Rated 5 out of 5 stars

Good service and customer support

Good service and customer support. There were some issues with the delivery and the invoice, but I received clear information and quick responses. I love the product and can truly recommend it.

10 March 2026
Unprompted review

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