Laurence CosteReviews 

49
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful quality and original design of the products, often describing them as gorgeous and even more beautiful in real life. Many people are delighted with their purchases, finding them perfect for special occasions and receiving numerous compliments. The ordering process is frequently highlighted as easy, with excellent service, fast dispatch, and good packaging. However, some customers also noted issues with product quality, specifically mentioning tiny jewels falling off earrings or items arriving broken. There were also concerns about the cheap quality of earring backs that did not fit, making the items unwearable, and difficulties contacting customer service to resolve these issues.

What people talk about most

Product

Customers had ambiguous experiences with product quality and design, with many expressing delight with their... See more

Quality

Consumers find quality to be positive, with many describing products as beautiful, gorgeous, and high... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of ordering and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gorgeous earrings, beautifully crafted and light as a feather. Unique designs. Excellent customer service (charming) which is rare these days. A family business that really cares.

Rated 5 out of 5 stars

I was helped regarding the delivery. I noted that in the box one of the tiny jewels was already off the earring. I will attempt to glue it back on. However if I notice any more falling off I will... See more

Rated 5 out of 5 stars

I bought a pair of earrings for my wife, but unfortunately one was lost during our Christmas celebrations. Laurence Coste couldn’t have been nicer and actually replaced the lost earring. It’s one of t... See more

Rated 5 out of 5 stars

I’m very happy with my beautiful product. Easy to order, good packaging. A bit slow in delivery.


Company details

  1. Jewelry Designer
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewellery Manufacturer
  5. Jewelry Store

Written by the company

Laurence Coste is a London-based jewellery designer celebrated for her bespoke costume jewellery and bold, handmade statement pieces. Crafted from semi-precious stones and inspired by nature, her designs are rich in colour and individuality, with a particular focus on creating striking yet wearable styles. Founded in Chelsea, the brand reflects a commitment to sustainability and ethical sourcing, ensuring each piece is as responsible as it is beautiful. Showcased across her London boutique stores, every creation embodies timeless craftsmanship, vibrant expression, and a truly unique aesthetic.


Contact info

4.2

Great

TrustScore 4 out of 5

49 reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(49)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I love this company and especially the…

I love this company and especially the opportunity to purchase beautiful clip earrings
thus purchase was confusing as it initially offered a 10% discount which then didn't come up when I came to make the purchase

12 March 2026
Laurence Coste logo

Reply from Laurence Coste

Dear Helena, Thank you for your review and for your continued support! I’m so pleased to hear you love our earrings.

I’m sorry the discount caused some confusion at checkout. Once the 10% discount code is sent to your email, it does need to be manually applied when completing your purchase, so I completely understand how that may have been unclear.

Please do email us directly, and I would be more than happy to issue a new discount code for your next order.

Best,
The LC Team

Rated 2 out of 5 stars

Do not recommend

The quality and appearance of the earrings I got did not match online pictures and descriptions.
Also, disappointed that the return cost has to be covered by the customer.

7 February 2026
Rated 5 out of 5 stars

Right after I submitted my order I…

Excellent service and beautiful and high quality product.
Right after I submitted my order I began to receive updates about my order. The process was organized and fast . I could not believe how easy it was to order your product from Los Angeles/USA. I got my beautiful ring in no time . I own many pieces and love them all. Previously I purchased the items in person while in London and this was the first time I made my purchase on line.

6 February 2026
Rated 5 out of 5 stars

Beautiful earrings

They are beautiful earrings. Got a lot of compliments.
Just for one earring the back kept on coming off, so I had to replace it with another tighter one.

3 February 2026
Rated 5 out of 5 stars

The lost Earring

I bought a pair of earrings for my wife, but unfortunately one was lost during our Christmas celebrations. Laurence Coste couldn’t have been nicer and actually replaced the lost earring. It’s one of the reasons I keep going back whenever I need to buy a very special gift.

9 January 2026
Rated 3 out of 5 stars

Bracelet lovely

Bracelet lovely but ordered medium size and they sent me the small. Only found out as collected in store.
Anne

9 January 2026
Rated 3 out of 5 stars

Clip earrings not fit for purpose

Sadly I ordered a beautiful pair of clip earrings. When they arrived I was a little disappointed at the quality. Also, the clips did not hold onto the earlobe. Basically, not fit for purpose. However, they did offer a very speedy refund. Albeit I paid £20 postage which I thought was a bit steep.

1 December 2025
Rated 5 out of 5 stars

Brilliant customer service

The customer service was brilliant when I had to return a pair earrings that were not right for me and re-order some different ones. I shall be buying again from Laurence Coste.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Saw a photo of Zara Tindall wearing…

Saw a photo of Zara Tindall wearing Milly Rose earrings and knew I had to have them - I was able to seek advice as to whether they would be suitable for me and they arrived today, beautifully packaged and even more beautiful in real life.

1 December 2025
Rated 3 out of 5 stars

The package got stuck at the customs…

The package got stuck at the customs in Belgium, I had to pay 35€ to have it delivered. The earrings were very well wrapped in little boxes but as I opened the box of the pearl ones, one blue cabochon was un glued . I managed to glue it back. I must say I bought many earrings at LC and this problem, stone getting unglued is recurrent. Otherwise I do love the earrings I ordered, they are small and discreet, very pretty and easy to wear everyday.

20 October 2025
Unprompted review

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