Parisalondon Reviews 95

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are consistently pleased with the quality of the products, often describing them as stunning, sturdy, and exactly as advertised. Many people appreciate the beautiful and secure packaging, and the overall consensus highlights satisfaction with the items received. However, some people were dissatisfied with the order and delivery process. There are mentions of significant delays in receiving items, with some customers waiting weeks or even months for their orders, and a few instances of orders not arriving at all. Conversely, some customers experienced very fast delivery, especially within the UK, and praised the quick responses from customer service when needing to make changes to their orders.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers are happy with their purchases,... See more

Order

Reviewers mention ambiguous feedback about order. Many customers report quick delivery, with some receiving... See more

Quality

Consumers find quality to be positive. Many reviewers are impressed with the quality of necklaces, describing... See more

Delivery service

Users describe ambiguous interactions with delivery service. While many customers praise the fast shipping,... See more

Based on these reviews

Rated 5 out of 5 stars

Amazing service and collection of jewelry and lovely people who handle this business. Super happy with my purchase and I got a lovely gift as well! Definitely recommend ❤️

Rated 5 out of 5 stars

Love, love, loved the necklace! Had lots of people complimenting me and asking where they can find it. I also asked for a note just for fun and they did deliver it was soo cute and made my day. Defini... See more

Rated 5 out of 5 stars

Love love love the necklace that i ordered. I was really impressed by the quality. ive ordered dimilar necklaces from shein before but the quality is absolutely wack and turns your skin green after a... See more

Rated 5 out of 5 stars

Received really good customer service from Hannah. I needed to cancel my order cos I ordered the wrong thing and they responded within the same hour. I later ordered what I actually wanted and it was... See more

Rated 1 out of 5 stars

absolutely no response from the company. I've ordered from them before and hadn't received my item. I gave them the benefit of the doubt but even now they haven't dispatched my order and it's been a l... See more

Rated 1 out of 5 stars

It has been 3 weeks since I ordered an item. They state 1 -3 days for shipping. I have not had any confirmation of shipping despite paying for tracked delivery. Customer service is non existent, no re... See more

Rated 1 out of 5 stars

The company promises fast delivery. I ordered 1.5 months ago and the product has not arrived. The company did not respond to emails or instagram messages. I have not received my money back.

Rated 1 out of 5 stars

I've been extremely disappointed with Parisa London. My wife wanted a birthday present for me. To arrive in time for my birthday, she ordered and paid for it 6 weeks in advance! Which was enough time... See more

Rated 1 out of 5 stars

I placed the order in September it took half a year?! , I have sent them several emails and messages on Instagram and never received a response.

Rated 5 out of 5 stars

I was looking for a necklace that could represent my Greek and Russian background but it was really hard deciding between the two countries as I love both equally the same represent them equally too... See more

Rated 5 out of 5 stars

Live what their brand stands for and they provide receipts on their instagram unlike so many other brands who claim to donate. I will always buy all my necklaces here and I suggest everyone does to. Y... See more

Rated 5 out of 5 stars

A lovely lovely lady called Maria helped me with an urgent request that I had. I ordered a few Bangla custom name necklaces and I was so scared that I wouldn’t receive them in time for Eid. I sent h... See more

Rated 5 out of 5 stars

I’m really impressed with the quality of their necklaces. I ordered a few necklaces for my friends as gifts and they all loved it so I had to purchase a few for myself and I can honestly say this is... See more

Rated 5 out of 5 stars

Very fast delivery, item is exactly as advertised,had an issue with the wrong delivery address, I just messaged and it was changed straight away , big thankyou to Maria for that,

Rated 5 out of 5 stars

Quality of necklace seems good, turned up very quickly. Really happy, even got an extra chain as a free gift

Rated 5 out of 5 stars

Really happy with my necklace and the customer service. Hannah helped me change my order cos I accidentally ordered silver instead of gold

Rated 5 out of 5 stars

I ordered two chain and pendants with map of Africa and Cape Verde flag. The service was quick and love the pendants so much that i have ordered two more to give away.

Rated 5 out of 5 stars

amazing stuff and service. the delivery was really quick and I would shop here again for sure

Rated 5 out of 5 stars

Love the design. Can quickly. Packaging was secure and pretty. Would buy again if there was a bigger pendant

Rated 5 out of 5 stars

I ordered a custom necklace for my sister and it took around 6 weeks to arrive since I ordered. I was really happy with the quality because I’ve been disappointed with other brands before. Only thing... See more

Rated 5 out of 5 stars

The pendant is exactly what my daughter wanted. It’s super cute. The little details with provinces and writing make it unique and is a great touch! Also came with cute packaging, had care instructions... See more

Rated 5 out of 5 stars

Really fast service and the necklace itself was stunning. I didn’t expect much because I found this store on IG but my daughter loves her necklace's so I decided to place an order. It exceeded my expe... See more

Rated 5 out of 5 stars

Love the product I’ll be definitely ordering again in the future. Quality is amazing

Rated 5 out of 5 stars

Couldn’t be happier with my order. Arrived on time and it’s absolutely beautiful

Rated 5 out of 5 stars

I’ve ordered from here multiple times and worn my personalised necklace everyday for over 2 years and the colour hasn’t changed at all, customer service is also perfect would defo recommend

Rated 5 out of 5 stars

I had nothing but good things to say about Parisa London. I got my order way earlier than expected. I saw a few reviews saying that delivery takes long but I got mine 2 days from when I ordered so i... See more

Rated 5 out of 5 stars

Met the lovely team at the Light Upon Light event in London and I just want to express how making the team it. From their service to thier dedication it shows how much this means to them. The necklac... See more

Rated 3 out of 5 stars

Update: I have received my order and it is as described on their website. I will not be updating my star review as the customer service needs to be over hauled.

Rated 3 out of 5 stars

The necklace chain length is definitely much shorter than what I ordered, so i have to go buy another one seperately somewhere else.

Rated 2 out of 5 stars

The product on screen look bigger but in real it’s very small


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewelry Designer

Written by the company

Parisa London is a jewellery brand created to celebrate identity, heritage, and the places we call home. We design and handcraft over 50 map necklaces alongside custom name necklaces in every language, allowing our customers to wear a meaningful connection to where they’re from or where their heart belongs. Each piece is thoughtfully made with care and personal significance, whether it represents a hometown, a country, or a name that holds deep meaning. At Parisa London, we believe jewellery should tell a story - your story.


Contact info

4.1

Great

TrustScore 4 out of 5

95 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service Allahuma barik

Met the lovely team at the Light Upon Light event in London and I just want to express how making the team it. From their service to thier dedication it shows how much this means to them. The necklaces my family and I bought are absolutely stunning and definitely worth it. Can’t wait to buy more pieces from them In sha Allah.
May Allah put barakah in thier work and continue blessing them immensely.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I had nothing but good things to say…

I had nothing but good things to say about Parisa London. I got my order way earlier than expected. I saw a few reviews saying that delivery takes long but I got mine 2 days from when I ordered so it’s really quick if you live in the uk.

I wore my necklace in school and received soooooo many compliments from my friends. I put them on and now we’re gonna have matching necklaces with our name on it

21 February 2026
Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, item is exactly as advertised,had an issue with the wrong delivery address, I just messaged and it was changed straight away , big thankyou to Maria for that,

2 March 2026
Rated 5 out of 5 stars

Really fast service and the necklace…

Really fast service and the necklace itself was stunning. I didn’t expect much because I found this store on IG but my daughter loves her necklace's so I decided to place an order. It exceeded my expectations for sure. I’ll definitely return to buy more necklaces for more of my loved ones. Also the packaging was secure and beautifully done.

21 February 2026
Rated 5 out of 5 stars

Love love love the necklace that i…

Love love love the necklace that i ordered. I was really impressed by the quality. ive ordered dimilar necklaces from shein before but the quality is absolutely wack and turns your skin green after a few wears. So i thought id give parisa london a go because their pictures look really good. Safe to say that the necklace is as good as the pictures show and im really really happy with it

17 February 2026
Rated 5 out of 5 stars

Beautiful necklace

I ordered a custom necklace for my sister and it took around 6 weeks to arrive since I ordered. I was really happy with the quality because I’ve been disappointed with other brands before. Only thing I would recommend is if they did ready made names of the popular names so we can receive the custom necklace quicker but that’s just me being impatient lol

10 February 2026
Rated 3 out of 5 stars

Wrong chain length

The necklace chain length is definitely much shorter than what I ordered, so i have to go buy another one seperately somewhere else.

5 February 2026
Rated 1 out of 5 stars

I've been extremely disappointed with…

I've been extremely disappointed with Parisa London. My wife wanted a birthday present for me. To arrive in time for my birthday, she ordered and paid for it 6 weeks in advance! Which was enough time stated by Parisa London. It finally arrived TWO MONTHS later! This was after I had threatened Parisa London with Small Claims Court action.
My wife and I had sent several emails between us, which were mostly ignored. It's not possible to phone Parisa London, as the only form of contact they supply is an email address, which as I mentioned is fairly useless. Parisa London showed zero respect for my wife as a customer and I genuinely think if I hadn't intervened, they would have quite possibly pocketed our money without supplying our purchase.

5 February 2026

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