Launa Windows Reviews 

181
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting individual fitters for their exceptional work and polite demeanor. Many people appreciate the team's meticulous approach, ensuring tidiness and minimal disruption, leaving homes spotless after completing the job. The overall service, from initial consultation to installation, is frequently described as flawless and professional. Consumers are consistently satisfied with the high quality of the products, noting improvements in home aesthetics and temperature from their new windows and doors. Many reviewers would confidently use the company again, impressed by the great communication and excellent results.

What people talk about most

Staff

Consumers report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Customers had positive experiences with service, with many reviewers praising the efficiency and high... See more

Product

Customers consistently note positive experiences with the product, praising the quality of new windows and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the design,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had 2 Windows replaced our lounge window being nearly 4 metres wide. On the day we had high winds and rain and there wasn’t a problem with any of the manufacturing or fitting the windows. We have... See more

Rated 5 out of 5 stars

Mark Y arrived on time, did a great job, left everything neat and tidy. I'm a widow so don't always feel comfortable with tradesmen but he was lovely, would certainly recommend them and use them again... See more

Rated 5 out of 5 stars

This installation was carried out during storm Bram. Somehow Bob and Terry managed to change all of our upstairs windows in appalling conditions without leaving a mess but leaving us with great views... See more

Rated 5 out of 5 stars

Bob and Terry of Launa Windows did an excellent job replacing our old double glazed windows of at least 20-25 years old. They arrived early and worked professionally none stop until they finished the... See more


Company details

  1. Door Shop

Information provided by various external sources

Welcome to Launa Windows, the leading provider of affordable PVCu Windows, Doors, Roofline Products and Conservatories in the South West of England. Our family-run business provides high quality double and triple glazing that is stylish, elegant, secure and energy-efficient whilst our conservatories are designed to suit your unique needs, your lifestyle and your home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

181 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(181)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good fitters

Bob and Terry the fitters from Launa windows did an excellent job. They arrived on time and worked non stop, finished job by lunch time. Very friendly, easy to talk to.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Bob and Terry of Launa Windows did an…

Bob and Terry of Launa Windows did an excellent job replacing our old double glazed windows of at least 20-25 years old. They arrived early and worked professionally none stop until they finished the job. They also cleared and tidy everything away when they finished. We are really pleased with the finished results. We were also kept up to date with all the details from the start.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

New doors…

New back and front doors plus two replacement window units. Fitted by Terry and Bob - Great professional job, both friendly and helpful. Very pleased with the installations.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

We had 2 windows installed by Mark. Mark was very professional and friendly and we are very pleased by the work he’s done. He left the premises neat and tidy.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Just had 2 Windows replaced our lounge…

Just had 2 Windows replaced our lounge window being nearly 4 metres wide. On the day we had high winds and rain and there wasn’t a problem with any of the manufacturing or fitting the windows. We have used Launa windows over many years and they never fail to get the job correct. Would recommend the company from office to fitting every time. The 3 lads on site were very professional and helpful in anything that was needed. Very Easy and satisfying job

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Composite front door

Good communication throughout. Surveyor and fitter arrived on time. Cleaned up after installation. Nice door looks good now fitted. Would recommend.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service from ordering to installation, Mark our fitter was excellent, very helpful and knowledgeable.

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Will not refund deposit

Due to my mum passing away I could not go ahead with one window replacement-no window was made nor was a surveyor ever sent out yet they refused to refund my deposit due to my circumstances basically the response was the manger said no! No reply to my e mail asking what my deposit was spent on either something my solicitor will now be asking!

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Warranty Claim Ignored – Orangery Leak

I purchased an orangery from Launa Windows Ltd, completed in March 2018, with a 10-year warranty through QANW / Warranty Services Ltd.

Since 2020, the orangery has developed a persistent leak. I have repeatedly contacted Launa Windows and QANW regarding inspection and repair but to date, I have received no written response or action to resolve the problem, leaving the warranty unfulfilled and the issue ongoing.

I am sharing this review to highlight the lack of response from both the installer and the warranty provider and to encourage them to address warranty claims properly.

2 October 2025
Unprompted review

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