Laser Clinics UK Reviews 

I have no words left for Zana! she really made the whole entire experience feel comfortable she’s been really professional and friendly from the start, offering the best tips, she’s honestly the best therapist out here!!

Claudia again spot on. Makes it so easy.

The lady wasn’t friendly barely spoke and didn’t even take the white pencil mark on my legs. I had to ask to get it taken off! Bit disappointing as I’ve been using your services for some time

I had laser treatment package with this company, the staffs were kind , polite and welcoming. Now I am on my second treatment of microdermabrasion, I tell you, my face had never been this even and glowing before. A special thanks to @Jess, who always took time to explain after care of each treatment and tell me that I am doing well looking after my skin as she had explained to me. Thank you laser clinic 🙏🏾

Zanna was wonderful as usual, she is always so kind and takes really good care of you. Everytime i have her she makes me laugh and we always have great convo. She really takes her time to make sure the session is done efficiently.

The second time I have been treated by Dom and she is absolutely amazing!! Super friendly, makes me feel so comfortable during the sessions and really good energy to be around! I think I have now had 7 treatments here, and highly recommend! Laser hair removal can be a bit awks but the girls here really make it so quick, effortless and easy.

Me and my friend had two appointments for different things with the consultant called Dilan. She was amazing. Very friendly and informative throught our session. Highly recommend this worker.
Lovely lady.
Lovely experience, will return for her service.

I've had 12 sessions at Laser Clinics UK in Cardiff. I just wanted to say a big thank you to all the staff for making me feel super comfortable during my sessions. Highly recommend!

Alina from Norwich temporarily working at Cambridge did a very through job today and was very attentive. Excellent customer service.

I booked to get my laser hair removal done on Sunday. I received a phone call just 2 hours before my appointment stating that I needed to have a consultation beforehand. I was not informed of this prior to my appointment. I do not live in solihull so have had to travel for the appointment. I thought this would be done today however this is not the case. I understand why a consultation is needed however 2 hours before my appointment is ridiculous. I would like to know how I will be compensated for this please?

The results are not what i expected from. Hair remover.

I've been coming here for over 1 year for laser hair removal, and the experience is always great. The staff is very caring, professional and attentive. The facilities are always super clean, I will keep coming back for more treatments when I need laser hair removal.

Very attentive staff, super friendly and made the whole experience lovely.
Thank you Laser clinic Norwich

Had a lovely experience today in guildford. The manager gave me one of the best laser sessions I have had. Really made me feel comfortable, relaxed and did the job quickly and with as little pain as possible. Thank you! ☺️

I have had a very poor and inconsistent experience with this clinic, particularly regarding treatment quality, communication, and customer service.

I have called the clinic multiple times over the past week (at least 6 occasions) regarding an ongoing issue and have not been able to reach anyone. I was told a manager would call me back, however this has not happened.

During my treatments, I have experienced a lack of consistency between technicians. Different practitioners appear to use different laser settings and techniques, and treatment areas vary each time, with some areas being missed or not aligned with my agreed plan. This has resulted in inconsistent treatment outcomes.

Currently just completed 9/10 sessions for my face and can confirm my hair is growing faster than before. When I spoke to a technician today she just said “That’s odd” and that she’d speak to a manager. I believe I should be getting more information and guidance as to why that has been happening to me. I would expect more information after I’ve spent hundreds of pounds for a service.

There has also been repeated long waiting times. Although appointments are booked, I have experienced average waiting times of around 30 minutes. On one occasion, I was left waiting in the treatment room for around 15 minutes with no practitioner present after already waiting in the waiting area.

At my most recent appointment, I was not provided with the usual consent process before treatment. The laser setting used initially was very uncomfortable and I had to ask for it to be reduced during the session.

I have also found communication and customer service to be poor when raising concerns. On one occasion when I attempted to speak to a manager in person, I felt my concerns were dismissed before I had finished explaining the issue.

I am still waiting to be contacted by management regarding these concerns.

At this stage, I am escalating this publicly due to the lack of response through normal communication channels.

Great offers throughout the year ! I have always recommended!

Very professional service and life changing results!

Staff are always so lovely and helpful. Treatment rooms are clean and cool and the Lazer hair removal is so good and reasonably priced

Betty was very accommodating and welcoming, my laser hair removal didn't take long and she gave me a tip to use more of my laser aid aftercare product in this heat to keep the area cooler so it can heal quicker. Everyone is very friendly at it's very affordable too.

This is the worst laser hair removal experience I’ve ever had. I’ve noticed a decline in service and procedures since going to the Chelmsford branch, mind you I’ve been using Laser Clinics since the Stratford branch opened years ago. The staff turnover is insane, which I think speaks for itself. They never use a pencil or highlighter to mark the area they are treating. Often forget to apply laser aid or SPF or will hand you some on a cotton pad to apply yourself. Settings are never spoken about before hand which means results are not effective. Staff behave dismissively and seem like they would rather be elsewhere towards POC. I will now be seeking sessions at another company. Prices have increased whilst quality and knowledge decreased which is a shame. I recommend going elsewhere if you want to see results.