Laser Clinics UK Reviews 

4,576
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,531 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being caring, professional, and making them feel comfortable during treatments. Many people highlight the excellent service and positive user experience, noting thorough treatments and good results. Reviewers often appreciate the personalized advice and the staff's knowledge, which contributes to their satisfaction. However, some customers also noted inconsistencies in treatment quality, with concerns about sessions being rushed or not thorough enough. A few other people also felt that customer service could be improved, mentioning issues like unfulfilled promises or unhelpful interactions.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their professionalism, friendliness,... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the results of... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the attentiveness... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the professional,... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the thoroughness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been going to Laser Clinic Guilford for 2 years now, I do a monthly enzyme peel and LED light session which has helped my skin a lot. The staff are great and caring and cater to your skin needs... See more

Company replied

Rated 4 out of 5 stars

I’m happy with my experience today. This is my 8th Laser hair removal session, and I have been seen by many different technician, but today I was truly impressed with my technician (forgot to take her... See more

Company replied

Rated 5 out of 5 stars

I’ve had 4 sessions so far at Laser Clinics Fulham and it’s been really good. The staff are really nice and kind, which makes the whole experience feel easy and relaxed when you go in. Li and The... See more

Company replied

Rated 5 out of 5 stars

I have been going to Laserclinics for 3 years now. Recently, I have been with the same laser technician, Anna, she is so bubbly and very meticulous when doing the laser. I can really say that my hair... See more

Company replied


Company details

  1. Skin Care Clinic

Written by the company

At Laser Clinics UK, we believe everyone deserves to feel confident, inside & out. Since day one, we’ve been a business that’s aimed to help more people feel their version of good. Our services include medical-grade Laser Hair Removal for all skin tones, Skin treatments including HydraFacial and Microneedling, and Cosmetic Injectables. We help our clients (re)ignite their inner confidence. With Laser Clinics, you’ll experience much more than change on the outside: you’ll feel it at every step of the journey. What we offer goes beyond the surface. Our team of over 2,500 trained therapists, Registered Nurses, and Doctors perform over 4.2 million treatments annually. We’re determined to help our clients feel their version of good, and we do this with a blend of market-leading expertise & technologies. We understand that FEELING GOOD is unique to everybody. So, we work with our clients and cater to this individuality, with consultative, tailor-made solutions that help our clients feel more confident in their own skin. Book online at www.laserclinics.co.uk


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

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4.1

All reviews

(4,576)

1,326 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience from walking in to having…

My experience from walking in to having my treatment with the Dr for botox was amazing the team made me feel comfortable would definitely go back and already have recommended friends and family thank you for making my experience wonderful 😊

9 July 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so happy to hear that your experience was amazing and that our team made you feel comfortable. It's wonderful to know you've recommended us to friends and family! Thank you!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I have been visiting the clinic for 1…

I have been visiting the clinic for 1 year, I am satisfied with the result. Previously, I felt discomfort when visiting. But today I am very satisfied with the professionalism of Shiolah, she did the job extremely professionally, next time I will book an appointment, only with this professional lady

9 July 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We are so pleased to hear about your positive experience and satisfaction with your recent visit. We truly appreciate your kind words and look forward to your next appointment with us.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I attend a consultation appointment…

I attend a consultation appointment this morning at the clinic in Silverburn to find out some more information regarding laser hair removal.

Throughout the appointment Nicole went through lots of information regarding the treatment as well as pre & post care. She was very professional & friendly. I did not feel pressured to book any treatments or buy any products.

I left feeling confident that my treatment is going to be carried out in a clean environment by professionals.

Thank you.

9 July 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so pleased to hear you had such a positive and informative consultation. It's wonderful to know you felt confident and well-informed about your upcoming treatment.

Best wishes,
Team LCUK

Rated 1 out of 5 stars

I’m really disappointed with how this…

I’m really disappointed with how this has been handled. This is the second time in a row my appointment has been cancelled the day before, and it’s extremely frustrating and inconvenient.
On top of that, refusing to return my deposit feels unfair given that these cancellations were not my fault. I don’t feel comfortable continuing with this service, but unfortunately I’ve been left with no choice at the momentl

9 July 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Team LCUK

Rated 5 out of 5 stars

Charn at bluewater is amazing!

Charn has been my therapist for over a year now, she makes me feel totally
comfortable and is very thorough. My laser results have been amazing and I would totally recommend Charn at laser clinics Bluewater to anyone!

9 July 2026
Unprompted review
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Reply from Laser Clinics UK

We're so happy to hear that you feel comfortable and that your laser results have been amazing! We truly appreciate your recommendation.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Seni - the best laser technician

I’ve had laser done in the past with 2 other competitors and it was never done right. They always hurried through the sessions and I barely saw any results after.

That being said, since starting doing my sessions with Seni in the Clapham Junction branch, I saw results straight away. She’s very thorough and knowledgeable and knows exactly what settings to use for each case.

And to top it all off she’s not only professional, but also very warm and kind.

10/10

15 January 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We are so happy to hear about your positive experience and the excellent results you've seen with us! We truly appreciate you sharing your kind words.

Best wishes,
Team LCUK

Rated 2 out of 5 stars

Not happy with my experience today lady…

Not happy with my experience today,lady that done my laser was like shes in a hurry and she finished it in 5 mins hope this not happen with me again as i have booked 10 sessions.

8 July 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Team LCUK

Rated 5 out of 5 stars

Asmiya she is lovely

Asmiya she is lovely! I loved the treatment :)

8 July 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so happy to hear you loved the treatment and had such a positive experience! Your kind words mean a lot to us.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I have done my laser hair removal…

I have done my laser hair removal treatment with cris in white city Westfield and had an amazing experience. I have few treatments with her and she is brilliant have some tips from her too. Also she is very kind and friendly taking extra care during treatment as well thanks cris xx
Highly recommend 5 star

8 July 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're delighted to hear you had such an amazing experience with your laser hair removal treatment and appreciate your kind words about our team member's care and helpful tips! Thank you for your recommendation.

Best wishes,
Team LCUK

Rated 1 out of 5 stars

Your online promotions are a SCAM

I bought your promotion online for 50% off but when I went to pay in store it said as I chose the pay there it was no longer valid as I didn’t pay at time of booking and my only option to get the 50% off was to pay £270 instead of £89 to get the 3 packages! No sort manager around, girl who did my treatment was lovely, another girl who barely spoke English was rude. Will report to trading standards as surely you can’t scam people like this!

7 July 2026
Unprompted review
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Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Team LCUK

Rated 1 out of 5 stars

I've done laser hair removal but they…

I've done laser hair removal but they didn't use the right volume so none of my hair fell down. Waste of money (I've done many times now so I understand when they do it properly and when not)

Edit : not quite sure why they asked me for more info as they never got in touch with me

8 June 2026
Unprompted review
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Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Team LCUK

Rated 1 out of 5 stars

Very poor experience

Very poor experience. I have had several laser sessions here, and it is clear they are not interested in treating my skin or addressing my specific requirements. They simply follow company instructions like robots and refuse to take responsibility for any concerns raised. Taking treatment here is a waste of time and money. Every client deserves to be treated based on their skin type and unique issues—not dictated by inflexible company policies

7 July 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Team LCUK

Rated 5 out of 5 stars

Victoria from the Guildford branch is…

Victoria from the Guildford branch is so knowledgeable on laser hair removal, she explains each step of how the laser treats the hair in each phase. She is incredibly thorough and doesn’t miss a spot. Will always book with her. Amazing job! Thank you as always

7 July 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so happy to hear about your positive experience with your laser hair removal treatment! It's wonderful to know that our team's thoroughness and knowledge made such a difference. Thank you for your kind words!

Best wishes,
Team LCUK

Rated 1 out of 5 stars

Had hydrafacial at clinic in Ilford and…

Had hydrafacial at clinic in Ilford and I left with bruising on my forehead as a result of aggressive or incorrect technique from the practitioner. Hydrafacial is known no be a gentle treatment, therefore reactions of such are quite rare and only happen in exceptional circumstances and I don’t have a particularly sensitive skin to justify what happened. Maybe staff is not adequately trained in how to use the equipment, however, not pleased with the experience and wouldn’t return for any other services.

7 July 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Team LCUK

Rated 5 out of 5 stars

The lady who did my treatment was very…

The lady who did my treatment was very welcoming and did my treatment, at a very high standard. I have booked again for further treatments.

6 July 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so happy to hear you had such a welcoming experience and that your treatment was of a very high standard. We're delighted you've rebooked for further treatments!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Zana from Westfield Stratford

Zana from Westfield Stratford was kind, well-advising and helpful. Definitely recommend booking with her!

4 July 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so happy to hear you had such a positive experience and received such helpful advice. Thank you for your wonderful recommendation!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Had a great treatment

Had a great treatment. I felt she cared about providing the best service and getting the best results for me.

5 July 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so pleased to hear you had a great treatment and felt well cared for. Thank you for your review!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Great experience

Receiving treatment from Marian is a treat in itself—her warmth, kindness, and care make every appointment a genuinely positive experience.

5 July 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so happy to hear that your appointments are positive experiences. Thanks for your kind words!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I have no words left for Zana

I have no words left for Zana! she really made the whole entire experience feel comfortable she’s been really professional and friendly from the start, offering the best tips, she’s honestly the best therapist out here!!

4 July 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We are so happy to hear that you had such a positive and comfortable experience! We truly appreciate your kind words.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Claudia again spot on

Claudia again spot on. Makes it so easy.

4 July 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're delighted to hear that you had such a positive experience and found everything to be so easy. Thank you for your wonderful feedback!

Best wishes,
Team LCUK

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