DO NOT PURCHASE IF YOU HAVE NOT TRIED IT VERY UNCOMFORTABLE. I purchased this product a few days ago. Had to open the box to look at it and try. Because the box had seal on it saying if the "seal i... See more
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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
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Led face mask. Bought online but then read so many negative reviews I was worried. I semt an email the same night snd expressed my concern and asked the order be cancelled and a refund be sent. T... See more
DO NOT BUY FROM THIS COMPANY!! ABSOLUTE SHOCKING SERVICE. AS SOON AS YOU OPEN THE BOX YOU ARE NOT ABLE TO RETURN. ABSOLUTE CON !! I AM TAKING LEGAL ADVICE. MY ITEM HAS NOT BEEN USED OR TOUCHED IN A... See more
This light mask is obviously shipped from somewhere like Aliexpress, (the same one is on there for around £27). The Lanveza label is stuck onto the box as an afterthought. The instructions are laughab... See more
Company replied
Breach of guidelines
Would not recommend
Only used twice and my hair has grown back thicker and darker already! Tried to get a refund but have been told I need to use it for 60 days before I can get a refund to give it time to work. I am sceptical about continuing to use it as it has already had negative effects. Not sure all these reviews and those on the website are genuine. Would not recommend!
7 December 2023
Unprompted review
Reply from vatiro
Hi Beth,
Thank you for the review! We regret to hear about your dissatisfaction with our IPL Handset. We understand your concern about not seeing immediate results after just two uses.
However, it's crucial to emphasize that IPL treatment is a gradual process that requires consistency and patience. As indicated in our correspondence, our 90-day money-back guarantee is structured to allow ample time for the device to exhibit its effects. This includes using the device consistently for at least 60 days to experience the intended outcomes.
We value your feedback and aim to ensure a positive experience with our product.
If you have any further questions or need assistance in optimizing your use of the IPL Handset, please feel free to reach out. We're here to support you every step of the way.
I've been using it for 4 months
I've been using it for 4 months, and I've noticed that hair growth has slowed down. I hope for even greater effects in the next couple of months.
13 November 2023
Reply from vatiro
Hi Oliver,
We're thrilled to hear that you've noticed results after using the device for four months. Your dedication and patience are truly commendable.
The journey toward the desired results with our device is indeed a long-term process, and we appreciate your understanding of this aspect. Your commitment to the process will undoubtedly yield even more remarkable results over time.
Should you need any further guidance or assistance along this journey, please don't hesitate to reach out. We're here to support you every step of the way.
Bought a laser and discovered that it's…
Bought a laser and discovered that it's not effective for red hair. It was too late to cancel as the item had already been shipped. However, the wonderful Anastasia helped me resolve the issue. After receiving it, I sent it back and received a full refund. Thank you!
14 November 2023
Reply from vatiro
Dear Bradley,
Thank you so much for your positive review! We are thrilled to hear that the resolution of the issue was successful for you. Your satisfaction is incredibly important to us, and we're delighted that we could assist in resolving your concerns.
We'll be sure to pass along your kind words to Anastasia. Feedback like yours is a great motivator for our team, and it inspires us to continually strive for excellence in customer service.
Thank you once again for choosing us and for sharing your positive experience.
My IPL laser has been in use for 7…
My IPL laser has been in use for 7 months now, and it has been very effective for me. The amount of hair has significantly reduced, and the remaining ones are growing very slowly. My experience is positive.
21 November 2023
Reply from vatiro
Dear Laura,
Thank you for your review! It brings us immense joy to know that it worked well for you and that you had such a positive outcome. Your satisfaction is our ultimate goal, and we're delighted that our product met your expectations. Your feedback truly means a lot to us, and it serves as a great encouragement for our team to continue delivering top-notch products and services.
Thank you for choosing us, we're always here to help!
Great customer service
Great customer service.
It sad and frustrating that so many fake reviews means we truly don't know who to trust or believe.
My experience was great in the sense of customer service I received. I ordered the item and then panicked having read confusing reviews. I had a prompt reply and cancellation of my order with my funds back in my account within the 3-5days window stipulated.
31 October 2023
Unprompted review
Reply from vatiro
Hello customer,
Thank you for taking the time to leave such a positive review! We are delighted to hear that you were satisfied with our customer service. Your feedback means a lot to us, and we truly appreciate your kind words.
Honest feedback from customers like you helps us continually improve and provide the best service possible. We are committed to ensuring that your experience with us is top-notch, and your satisfaction is our ultimate goal.
We look forward to serving you in the future. If you ever have any more feedback or need assistance, please do not hesitate to reach out to us.
SCAM SCAM SCAM!!!!
SCAM SCAM SCAM Do not order from this company!! No refund, asked to pay re-stocking fee! Won’t reply to emails, won’t refund, won’t provide any tracking on parcel.
18 October 2023
Unprompted review
Reply from vatiro
Hi Kim,
We sincerely appreciate your feedback and apologise for any inconvenience you may have experienced with your recent order. We want to address your concerns and clarify the situation.
Firstly, we want to assure you that we take customer inquiries seriously, and we have made every effort to respond to all your emails promptly. We would like to confirm that the tracking number for your order was provided in our mutual correspondence, but to avoid any further confusion, I will also add the tracking information here:
Tracking Number: WC060983068GB
Tracking Website: https://www.royalmail.com/track-your-item#/
We are not sure why you call us a scam, as your order was indeed shipped and received. We are committed to delivering a quality experience to all our customers.
As for the restocking fee, we would like to explain our policy. The restocking fee is a standard practice in the industry, designed to help us cover expenses related to logistics, salaries, and other operational costs incurred when processing returns. This fee allows us to maintain the quality of our products and services while ensuring our prices remain competitive.
As per our correspondence, we had agreed to process your refund. However, I want to bring to your attention that the initiation of a dispute from your side has affected the timeline for the refund processing. The dispute has introduced a delay in the resolution process.
Thank you for your understanding, and we look forward to providing you with a more positive experience in the future.
Fake reviews led me to buy this
8 days after ordering this item I hadn't received any communication on expected dispatch from the company. At the same time I saw that the 5* reviews on Trust Pilot that I had based my purchase on had been taken down due to large numbers of fake reviews being posted, so I emailed the company to cancel. 5 hours after my message Lanveza replied that logistics errors had unfortunately delayed the dispatch, but advised that the parcel had actually been sent out the day before, albeit with no confirmation of dispatch to me. After seeing reports of re-stocking fees of £90 being charged to purchasers, even if the item is returned under their own 90 day guarantee policy, I referred the purchase to my credit card provider who raised a dispute on my behalf.
As the product eventually arrived I returned the unopened package to Lanveza who charged a whopping £88.12 re-stocking fee. They are getting away with this purely because of their T&C's. My credit card company advised that if the product did not work I would have to lodge a claim within 4 weeks, but Lanveza's returns policy is for a trial of 90 days use, meaning that there would be no way to claim under section 75 of the Consumer Credit Act if the 90 days trial was completed. Please, please, please, do not buy from this company.
1 October 2023
Reply from vatiro
Hi Donna,
Thank you for taking the time to leave your feedback, and we sincerely apologise for any inconvenience you've experienced with your recent order. We would like to address your concerns and provide some clarifications.
Unfortunately, we did encounter some short-term logistics issues that affected the shipping of orders, and we genuinely regret any frustration this may have caused you. We acknowledge that the timing of your order and your first email may have led to some confusion. Your order was, in fact, shipped prior to your initial contact with us.
We also understand that there was an alert from Trustpilot regarding potentially fake reviews, and we appreciate your vigilance. It's true that in the competitive landscape we operate in, there are instances where competitors resort to posting fake reviews. We encourage our customers to be discerning when reading reviews and make informed choices about which sources to trust.
To clarify, our 90-day money-back guarantee is a commitment to customer satisfaction. If a customer chooses to return their order within this period with conditions being met, we provide a full refund. We are dedicated to ensuring that you have a risk-free and positive shopping experience with us.
Regarding the restocking fee, we would like to explain our policy. The restocking fee is a standard practice in the industry, intended to help us cover the expenses incurred on logistics, salaries, and other operational costs associated with processing returns. This fee enables us to maintain the quality of our products and services while keeping our prices competitive. We want to let you know that we are actively exploring ways to reduce the restocking fee to make the return process more customer-friendly.
Your satisfaction is our utmost priority. If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you and ensure your experience with us is as pleasant as possible.
I ordered this product after reading a…
I ordered this product after reading a comparison on the product which was sponsored on a fake site called trust pilot beauty which was a sponsored website link on Google search engine, I ordered item then found the real trust pilot reviews and was upset to realise I was duped.
Like others on this site 10 mins after ordering at 9pm at night I tried to cancel. I raised a case with PayPal as I had paid that way. I was advised by PayPal online support that I must get the company to cancel but of course like everyone’s else’s experience they refused.
I called PayPal to speak to an agent and they were so helpful. They escalated my case which I lodged the previous night and an hour later I received a notification that they found in my favour and refunded my payment.
I would advise anyone who paid or pays with PayPal to lodge a complaint and create a case as when you see PayPal as a payment option on a site you automatically think it’s a safe company and that is clearly not the case. The more people who report this the faster these fake companies with fake products will be closed down.
Update in response to Lanveza reply:
When I say fake, I mean products that don’t work. They know they are selling a machine that won’t work. You will get a product but you won’t be able to send back, they try to hold you to ransom for a £60 restocking Fee for a product that is fake. Please be aware of this company. If you check company house Registary for the legitimacy of this company you will see the owner is registered for multiple companies with no tax returns for most which is a red flag.
12 October 2023
Unprompted review
Reply from vatiro
Hi Nichola,
Thank you for sharing your experience and expressing your concerns in your recent review. We understand your frustration and would like to provide some clarification on the situation.
First and foremost, it's essential to mention that your order had been shipped prior to the receipt of your cancellation email. Our internal procedures are meticulously designed to ensure the efficient processing and prompt delivery of orders. We genuinely regret any inconvenience this timing may have caused you and apologise for any confusion that might have arisen.
We also appreciate your vigilance in pointing out the Trustpilot alert regarding potentially fake reviews. In the highly competitive landscape we operate in, there are instances where competitors resort to posting fake reviews, and we encourage our customers to be discerning when reading reviews. It's crucial to make informed choices about which sources to trust.
We are puzzled by the characterization of our company as "fake" because your order was indeed shipped and delivered, and we are committed to fulfilling our promises to our customers.
We value your feedback and take it seriously. Your satisfaction is of the utmost importance to us, and we continually strive to improve our services. If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you and ensure your future experiences with us are as positive as possible.
Tried to return my product within the…
Tried to return my product within the 90 days guarantee to be told it isn't within the guidelines due to a reaction to it. Shame you get screwed if you be honest. It's unacceptable when within the 90 days and I will be taking this further.
21 August 2023
Reply from vatiro
Hi Rebecca,
We sincerely appreciate your feedback and for sharing your concerns regarding our 90-day guarantee for the Lanveza IPL Handset. We value your input and would like to provide some clarity on this policy.
Our 90-day guarantee is in place to ensure that customers who do not see the expected results in reduction of hair growth after using the Lanveza IPL Handset have a recourse. We are committed to providing our customers with effective products, and if the device does not work as intended, we aim to make it right.
To process a refund within this guarantee, we do need to verify that the device didn't work for you. This is part of our quality control process to ensure the satisfaction of our customers. We appreciate your understanding in this matter.
That being said, we are continuously working on improving our 90-day guarantee to make the process even more customer-friendly and efficient. We take your feedback seriously, and your experience with our products is of utmost importance to us.
Please describe your issue related to the 90-day money back guarantee in more detail. This way, we can thoroughly assess your situation and take appropriate action if necessary.
Absolute scam
Absolute scam. Product does not work and I have pale skin dark hair and no hormonal issues that would cause it not to work, used it for at least 2 months weekly. They are refusing to refund my money saying that I am to send them photos of my skin to prove it didn't work? I do not want to send this scam company photos of my body or skin and they don't make this clear at first that it's a requirement for refund, the machine doesn't work at all that should allow for a refund! Am in contact with Citizens Advice and other consumer rights groups to get my money back. All the good reviews are fake and are actively removed.
11 July 2023
Unprompted review
Reply from vatiro
Hi Jessie,
We appreciate your feedback and would like to address the concerns you've raised in your review.
First and foremost, we want to clarify that we are puzzled by the characterization of our company as a "scam." We take immense pride in being an honest and reliable company. Your order was indeed received, processed, and successfully delivered to you. We are committed to fulfilling our promises to our customers.
Regarding the product not meeting your expectations, we offer a 90-day money-back guarantee. As part of our commitment to transparency and ensuring that our customers receive the best value, we do require pictures to verify the product's performance. This is to ascertain that the product didn't work for you, and as an honest company, we are happy to issue a full refund in accordance with our guarantee.
We also want to assure you that we are actively looking into ways to modify the guarantee to make it more customer-friendly. Your feedback is invaluable in this process, and we are dedicated to enhancing our policies for the benefit of our customers.
We would like to inquire about the method you can suggest for checking the effectiveness of the laser. We are open to suggestions and always willing to accommodate, as you understand that without evidence of ineffectiveness, we cannot issue refunds to every customer. At the same time, we are exploring alternative methods.
If you could kindly share your order number with us, we would be better equipped to assist you more accurately and address any concerns you may have.
Your satisfaction is important to us, and we appreciate your patience and understanding as we work to improve your experience. If you have any further questions or issues, please don't hesitate to reach out to our customer support team.
Nearly 6 months of use and no results
EDIT AFTER REPLY: Do not trust this company.
Firstly, a standard reply, "blaming" me for not getting results when I know for a fact I have used your product correctly, is not going to change my mind about this company. Telling me about your 90-day guarantee nearly six months after leaving a review is useless. I've had the handset for nearly a year now, I do not have my order number anymore. I almost forgot I had it by this point.
I also stand by what I said, Lanveza is not to be trusted. I checked, they have over 20k reviews on their own website and nothing seems to be below 5 stars. I know for a fact I left a negative review on there and cannot find it anywhere. On top of that, a minimum of 5 pages (pages 62-66) are filled with 'no comment' 5 star reviews left by a 'J***' on 12/09/2019. Do not tell me that your rating on Trustpilot is because of competitors leaving fake bad reviews.
ORIGINAL REVIEW: This was a waste of money. After using every week for 12 weeks, I found the growth seemed to be lessening in some areas (lower leg/calf), but barely any difference in my bikini area and underarms. I continued and still no difference after nearly 6 months of weekly use, on the highest setting, going over the same areas multiple times per treatment. I also noticed the hair that was thinning has now mostly grown back after not using for only two weeks. I’m just going to invest in an epilator until I can afford proper laser hair removal
For reference, I do not have any health issues that could cause problems with hair growth or hirsutism, my skin is fair/light and my hair is dark. There is no way this is due to anything else other than the product not working.
It also seems worth noting how the company seem to have so many 1 star reviews here and only 5 star reviews on their website.
27 April 2023
Unprompted review
Reply from vatiro
Hi Serena,
We genuinely appreciate your feedback and are sorry to hear that the device did not meet your expectations. We understand your disappointment, and we'd like to provide some insights into factors that can influence the effectiveness of laser hair removal sessions.
Laser hair removal can be influenced by several factors, including underlying health or hormone issues, skin and hair color, skin sensitivities, not following after-care instructions, or not adhering to the recommended treatment schedule. These variables can impact the results you experience, and we strive to provide this information to our customers so that they can have a realistic understanding of the process.
For situations where the device doesn't work for a customer, we have a 90-day money-back guarantee in place. This guarantee offers a recourse for customers who may not have achieved the results they expected. We issue a full refund in accordance with our policy for such cases, provided the customer follows the procedure for the guarantee. To assist you further, we kindly request that you share your order number with us. This would enable us to provide you with more accurate and personalized information regarding your specific situation.
We also want to take a moment to address your comment regarding negative reviews. Trustpilot is a platform where customers are free to express their feedback, whether positive or negative, and we value the opportunity to hear from our customers. We work in a competitive field where competitors sometimes leave negative reviews, which can be challenging for both businesses and customers alike. We encourage our customers to consider a balanced perspective when reading reviews and making informed choices about which sources to trust.
Your feedback is essential to us, and we are continuously working to enhance our products and services. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Amazing Customer service
I have purchased the Lanveza device and have been using it for several weeks, with no result. Went on to return the device, with a little bit of scepticism to the Money Back Guarantee promise- I couldn't have been more wrong! Received absolutely fantastic customer care from Anastasia, who professionally managed my return and money refund. She was extremely helpful and super-kind. Wish all sellers could be as honest as this lovely lady! Even though the product didn't work for me, I'm giving it 5* for their customer service- thank you!
30 January 2023
Unprompted review
Reply from vatiro
Hi Marta,
Thank you for leaving such a wonderful review! We are very happy to know that you are satisfied with our customer service even though the product did not work for you.
We will make sure to share your feedback with Anastasia. She will be pleased to see it.
Thank you once again and have a lovely day!
Very satisfied
Very satisfied! For the first few weeks of treatment I thought For sure it wasn't working and I had gotten ripped off. I'm now in my 10th week and I can honestly say the lanvesa produces real results! My upper lip is completely hair free and my bikini line as well. I am so pleases with this at home ipl system! Never thought this could be true for so little money.
7 January 2023
Unprompted review
Reply from vatiro
Hi Michelle,
Thank you for sharing positive feedback with us! We are really happy to hear that our IPL Handset worked so well for you.
Should you have any questions, you are most welcome to reach out to us by writing to help@lanveza.com at any time. We will be happy to assist you.
Thank you once again and have a lovely day!
Still awaiting delivery after 4 weeks
Still awaiting delivery after 4 weeks .
Tracking numbers don’t exist and only contact numbrt is in China .
Avoid at all costs .
UPDATE ON THIS ORDER
After contacting Lavenza , I have been updated with delivery details and hope to receive my parcel in time for Xmas .
17 December 2022
Reply from vatiro
Hi Eirwin,
Thank you for leaving feedback! Allow me to apologise for the delayed delivery of your order. The delay was caused by the Royal Mail strikes, unfortunately.
We had several clients with the same issue, but I am pleased to let you know that their orders were delivered which means your order will be delivered shortly.
I would also like to thank you for your great patience as well as understanding in the matter. Thank you!
I would avoid paying £149.99 and save…
I would avoid paying £149.99 and save your money as this does not remove your hair you may aswell use a torch on your hair as it would probably do a better job. Absolute pile of rubbish and very disappointed I have wasted £149.99 of my hard earned money on this utter rubbish
8 September 2022
Unprompted review
Reply from vatiro
Hi Darren,
Thank you for sharing your feedback with us! There are several factors that could contribute to the laser hair removal sessions being less effective. It includes underlying health or hormone issues, skin & hair colour, skin sensitivities, not following after-care instructions, or not keeping to the treatment schedule.
I can see that it has only been 48 days since the day your order was delivered. Unfortunately, this is a very short period to see the difference in hair growth as IPL treatment is a process which requires time and consistency.
Moreover, it takes different amounts of time for each person to see a significant difference.
However, please know that you are completely covered and protected by the 90 Day Money-Back Guarantee (https://lanveza.com/pages/lanveza-90-day-money-back-guarantee/). We will be happy to walk you through our guarantee if the device has not worked for you.
Please contact us at help@lanveza.com at any time and we will help you with the guarantee. Thank you!
Underhand practices and T&Cs
I will caveat this review by saying I have not used the product but the experience of the company has been one of the worst.
Like others when ordering the IPL device I was upsold accessories in the form of glasses and a cream, the final cost of these items were not confirmed at the time the offer was made, just that they were cut price, upon accepting the offer for the additional accessories, my card was charged before having a chance to review the total final price or confirm my order of the IPL device itself. A total of £56.94, £29.97 of which was safety glasses (worth a fraction of the price charged), the same safety glasses they claim you don’t need in the FAQs. I contacted customer service immediately and was politely informed that the items would be cancelled and apologies for the inconvenience.
Upon receiving the IPL device I decided to return the device unopened, feeling sure that my right to cancel and 14 day cool off period would be respected like any other UK based seller (even though these items are drop shipped from China). I was wrong, instead I was reffered to their T&Cs, which they seem to think trumps basic consumer rights, to inform me there would be a $75(£61) ‘restocking fee’ on my unopened £150 device. A device which you will find unbranded available through multiple sellers on well known Chinese ecommerce site for under £20, not sure how a restocking fee of $75(£61) is justified for this product, other than they expect many to want to return the item upon receiving it and/or reading these reviews.
So I am left in a situation where I either accept the boarder-line extortion that is their ‘restocking fee’ worth 3 times the value of the product, or risk opening the item and attempt to conclusively prove its inadequacies that others have highlighted and risk getting nothing back at all.
In short, try somewhere else, spend a little more and avoid this company.
UPDATE 1/12/23:
So the seller is clearly starting to feel the pinch of all the negative reviews, almost a year after my experience and this review, I recieved an email from Trustpilot asking to update my review with info to confirm its legitamacy, such as order number etc (which i have).
Lanveza are clearly going back through their review history, flagging negative reviews as fake and hoping that no one bothers to add the additonal info, meaning the reivew can be removed.
DO NOT BE FOOLED.
7 December 2022
Unprompted review
Reply from vatiro
Hi Sam,
Thank you for your feedback! Allow me to clarify the points you’ve made.
The first point I would like to refer to is the additional items. It is impossible for the website to process additional items and charge your account without user’s authorisation.
It is also not obligatory to use the glasses with our IPL Handset, but many of our customers prefer to use them anyway for additional safety. That is why the glasses are always an optional item to purchase.
I am glad to hear that this issue was resolved politely and in a timely manner which left you satisfied.
We also do not expect many to return our products unopened, because we do our best to build an honest and trustworthy company whose clients are satisfied and left with positive experience only.
The restocking fee, however, mostly covers the logistics , plus, there are inventory carrying costs.
All our clients have an option to return the IPL Handset unopened for any reason, but we have conditions for returns as any other company does. The conditions are stated openly on our website at https://lanveza.com/terms-and-conditions/.
For situations when a client does not see any difference in hair growth, we also offer the 90 Day Money-Back Guarantee. All our clients are completely protected and covered by it.
I hope I was able to clarify things a bit, thank you!
This handset DOES NOT WORK
This handset DOES NOT WORK. It is a glorified light, you’d be as well shining your phones torch on your hairs it’s that useless. The 90 day money back guarantee is very strict, if you miss a photo, you’re not getting your money back, which lets face it, is a total scam. Surely hair should be declining, and this should be obvious from a handful of photos, not militant weekly snaps. I missed the opportunity to return mine due to being on holiday with no phone reciption so I’m stuck with this heap of junk. Please, please, please don’t give your money to these people, IT IS A SCAM!! Save up and spend it on an actual brand, with actual results and an actual money back guarantee. Gutted I didn’t see these reviews first.
30 November 2022
Unprompted review
Reply from vatiro
Hi Gillian,
Thank you for sharing feedback with us! I am very sorry to hear that you feel unsatisfied with the results.
Our handset is certified by FCC, CE & RoHS for safe use which means it is a proven technology.
We provide all our customers with the possibility to return the handset if they feel it did not change their hair growth. The pictures are required for us to be able to see that the device was used regularly, and still there was no change in hair growth. However, we cannot be held accountable if a client does not follow the conditions of the guarantee.
I hope I was able to clarify things, thank you!
Customer service is above reproach!
I have not received the product yet, but the customer service thus far has been above reproach. I am excited about the price and after reading the reviews am excited to try the tool. I will create another review when we use the product after Christmas.
24 November 2022
Unprompted review
Reply from vatiro
Hi Bob,
Thank you for your feedback on our customer service! We are very happy to hear that you have had only positive emotions from correspondence with our customer service.
Thank you for sharing that and have a great day!
Avoid as total scam !!!
Absolutely disgusted with how this company processes your order .
It told me I needed the glasses and cream so added them and before I knew it I've purchased £60 worth of extra stuff that in your small print it even says you don't need the glasses !!! I didn't even get a choice it just took the money!
Wll not even open the box when arrives and will be sent straight back!!
Very angry customer as a total rip off !!
24 November 2022
Unprompted review
Reply from vatiro
Hi Beka,
Thank you for sharing your feedback with us! The additional products you mentioned are always optional. It is impossible for the website to process them and charge your account without user’s authorisation. However, if it happened so that you ordered the glasses or the Hair Inhibitor Spray, you can always contact us at help@lanveza.com, and our friendly customer service team will help you remove those items from your order.
It is not obligatory to use the glasses with our IPL Handset, but many of our customers prefer to use them anyway for additional safety. That is why the glasses are always an optional item to purchase.
At the moment, the glasses and the spray in your order were cancelled, and the refund was processed as per our correspondence.
We would also like to say that we are sorry that you had a negative experience with us. Thank you for your feedback, we give high importance to all of our customers' opinions as it is an important factor in our continued improvement.
Have a wonderful day!
Reliable
If I had a enquiry I had a prompt response from Lanveza. There tracking was very helpful. When the package arrived in the hands of Australia Post they were not helpful at all but I could count on Lanveza for the right information.
28 October 2022
Unprompted review
Reply from vatiro
Hi Geoff,
Thank you for sharing your experience with us! It is true that local post offices can be unhelpful sometimes, and we are sorry about it. We appreciate your trust in us and hope you have a wonderful day!
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