DO NOT PURCHASE IF YOU HAVE NOT TRIED IT VERY UNCOMFORTABLE. I purchased this product a few days ago. Had to open the box to look at it and try. Because the box had seal on it saying if the "seal i... See more
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Led face mask. Bought online but then read so many negative reviews I was worried. I semt an email the same night snd expressed my concern and asked the order be cancelled and a refund be sent. T... See more
DO NOT BUY FROM THIS COMPANY!! ABSOLUTE SHOCKING SERVICE. AS SOON AS YOU OPEN THE BOX YOU ARE NOT ABLE TO RETURN. ABSOLUTE CON !! I AM TAKING LEGAL ADVICE. MY ITEM HAS NOT BEEN USED OR TOUCHED IN A... See more
This light mask is obviously shipped from somewhere like Aliexpress, (the same one is on there for around £27). The Lanveza label is stuck onto the box as an afterthought. The instructions are laughab... See more
Company replied
Breach of guidelines
Do not buy read the reviews first
Scam alert read the reviews totally agree item is poor quality, returns are impossible company is American based despite a return address in the UK? Do not believe the fake reviews on other sites
11 August 2024
Unprompted review
Reply from vatiro
Hi Jacqueline,
Thank you for your feedback. I would like to clarify that we are a UK-based company, as stated on our website, where you can find our official UK address. We do sell our products globally, and to make the return process smoother for our customers, we provide a return address based on their location.
I'm curious to know where you found the information that we are an American-based company, as this is incorrect.
Regarding returns, they are indeed possible as long as our return policy conditions are met, similar to what you would find with any other reputable company. To assist you further, could you please provide your order number? We will be happy to look into your specific case and offer the best possible solution.
Faulty Device.....maybe?...
I bought this IPL Device about 6 weeks ago and at first the device was working fine but then recently I plug it in to use it and it works for about 4 - 5 minutes at most then the light turns red only and shuts off.....I haven't even used it every week as I went on holiday but now it doesn't seem to work.....no idea if the product even works but I can't find out if it won't stay on longer than 5 mins!!!
I see lots of bad reviews saying people didn't get their money back and how you can't return it or even get a new replacement and I think to myself that I've wasted a lot of money(and it is a lot of money to me) when I could have bought a different one elsewhere or just not bother at all!!
9 August 2024
Unprompted review
Reply from vatiro
Hi Rebecca,
Thank you for reaching out and sharing your experience. We sincerely apologize for the issue you've encountered with your device. Please rest assured that we have a warranty policy in place specifically for situations like this, so our customers are protected in case their device starts to malfunction.
If you could kindly provide us with your order number, we would be happy to assist you further and ensure that this matter is resolved promptly.
I've been using it on my legs since the…
I've been using it on my legs since the end of April and have gradually increased the intensity. I've never gotten professional laser hair removal, so I can't compare, but my hair is barely noticeable now, and I shave about every two weeks. I'm currently on level 5.
29 July 2024
Reply from vatiro
Hi Josephine,
Thank you for sharing your experience with us!
We’re pleased to hear that you’ve achieved such positive results on your legs since starting your treatment. Gradually increasing the intensity level is indeed an effective approach, and we’re glad that you’re seeing the benefits.
We appreciate your feedback and wish you continued success with your hair removal journey.
It was way easier to use than I…
It was way easier to use than I thought, and there's no pain at all. I think reading the instructions is really important with this product before using it.
24 July 2024
Reply from vatiro
Hi Mary,
Thank you for your review! We're glad to hear that you found the product easy to use and painless. You're absolutely right—reading the instructions is key to getting the best results. We appreciate you highlighting that, and we're happy you're enjoying the experience!
I felt the need to write a review for…
I felt the need to write a review for this product. I was little skeptical because of the price, but it really works and is super easy to use. I would definitely buy it again, and I've already sent the link to my friends!
16 July 2024
Reply from vatiro
Hi Jenny,
Thank you so much for sharing your experience! We're thrilled to hear that our product exceeded your expectations and that you found it easy to use. Your recommendation means a lot to us, and we're delighted to know that you'd buy it again. Thanks for spreading the word to your friends too!
DISGRACEFUL COMPANY POLICIES which im sure are not legal.fe
i purchased this had to wait some time for delivery when it came i was shocked by how cheap and tacky this item is for the price, i tried to use it but couldnt work it i am partially sighted which made it impossible for me to work it i have cataracts in both eyes and couldnt manage it,when i contacted them for a refund they are being very difficult and asking me to send a video i can nopt see how am i to do a video whilst using it? gthey said bget family or friend im sorry but i dont have anyone i can ask i have just moved here! still no luck they do not want to part with your money no matter what SO PLEASE BEWARE AND PURCHASE FROM A PROPER AND REPUTABLE COMPANY/SITE as this company holds their own laws surely if you change your mind you should be covered by trading standards normal 30 right to cancel change your mind but according to them there are no refunds once paid-even though they promise to refund if after 90 days your not happy. disgraceful company. they also do not allow any customers to write a review on their site that is because they know they are being very unprofessional in not hearing when customers tell them they can not use it i tried but due to cataracts in both eyes i found it impossible to use yet even though its not bveen used they are happy to DISCTRIMINATE against my DISABILITY and rights to change my mind as im not able to operate this machine and how can i video it whilst using it thats just being an a-hole to avoid refunding.
25 July 2024
Unprompted review
Reply from vatiro
Hi Jan,
Thank you for your review. We would like to provide some clarification regarding your experience.
When you initially contacted us stating that the device didn't work, it appeared from your email that it wasn't being used correctly. To assist you, we provided guidance, but when the issue persisted, we requested a video to help resolve the matter as quickly as possible. This step is crucial in understanding the problem and offering an effective solution.
Regarding our refund policy, we do offer a 90-day money-back guarantee. You can return the device if you haven't noticed any results after consistent use.
We understand your frustration and regret any inconvenience caused. Our goal is to ensure all our customers have a positive experience, and we appreciate your feedback as it helps us improve our services. If there are any further questions or concerns, please feel free to reach out to us directly.
Had my parcel go missing via Royal Mail…
Had my parcel go missing via Royal Mail and Lanveza were amazing at getting a replacement sent and keeping me informed
7 June 2024
Unprompted review
Reply from vatiro
Hi Sarah,
Thank you for your review! We're sorry about the initial issue with your parcel, but we're delighted that we could quickly resolve it for you. Our team strives to provide excellent service and keep our customers informed every step of the way.
If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us!
Exceptional customer service
I've not yet received the product, but the customer service has been exceptional.
1 June 2024
Unprompted review
Reply from vatiro
Hi Nicola,
Thank you for your kind words! We're delighted to hear that you've had an exceptional experience with our customer service. We're committed to ensuring you receive your product as soon as possible and appreciate your patience.
If you have any further questions or need assistance in the meantime, please don't hesitate to reach out. Thank you for choosing us!
No change in hair growth
So after receiving this as a Christmas gift, I tried it out, but the button depressed & so it wouldn’t work. It also kept over heating & switching off (before the button stopped working, obvs)
I contacted customer services & corresponded with Anastasia, who was really lovely & very helpful. However, I’ve been using it every week since my new one arrived (January) & there is absolutely no difference in hair growth. Sadly 8 days too late for a refund 🥲
2 May 2024
Unprompted review
Reply from vatiro
Hi Christine,
Thank you for sharing your experience with us! We're glad that Anastasia was able to assist you promptly, but we're truly sorry that you haven't seen the expected results even after using the new device regularly.
We understand your disappointment. While most of our customers experience positive results, we also recognize that individual results may vary. Please note that our 90-day money-back guarantee is in place precisely for situations like this. We're sorry to hear that you were 8 days late for a refund, but we must abide by the rules to be fair to all customers.
Thank you for choosing Lanveza, and we appreciate your patience and understanding. If you have any further questions or need assistance, please don't hesitate to contact us.
Dei uma estrela porque nao tinha a…
I gave a star because I didn't have the option of not of this and the worst company I've ever seen I bought a product for an address error instead of back the product or just deliver it to my hand was out of pure incompetence of them that g...
It was in someone else's trash, you know who I paid for something I don't even know where it went to total disappointment... I've never seen it pay for something I didn't use... I didn't get my money back because I don't know the laws of this country that I am because I'm an immigrant... the county that I give and don't buy in this incompetent store.
8 February 2024
Unprompted review
Reply from vatiro
Hi Maiane,
We appreciate you taking the time to share your feedback, and we're truly sorry to hear about the challenges you've encountered with your order. We understand your frustration and want to provide clarity on the situation.
After reviewing your order history, we confirmed that your order was indeed shipped and delivered to the address provided at the time of purchase. However, upon further communication with you, it became clear that there was an error in the address provided, resulting in the delivery being made to the wrong location.
To address this issue and ensure your satisfaction, we offered various solutions, including arranging a replacement shipment. Unfortunately, it seems that our proposed resolutions did not meet your expectations.
We want to assure you that we take customer satisfaction seriously and strive to resolve any issues promptly and effectively. If there is anything further we can do to assist you or if you have any additional concerns, please don't hesitate to reach out to us directly.
Spend your money with a company that abides by consumer law!
Buyers beware! In England the Consumer Contracts Regulations 2013 state that goods purchased online, if you change your mind, can be returned for a full refund. This company hides behind a complicated and unlawful 90-day guarantee which in English consumer law restricts your legal rights as a buyer. I've been trying to return the hair removal device for three months without success. Letters sent to their registered UK address have been returned unopened. This means that a consumer is unable to recover their money via the UK small claims court route. UK Consumer Advice have reported the company to trading standards and Companies House. The owner of this company resides in Russia which means International Consumer Advice are unable to assist. Do your research and buy from a reputable company that abides by consumer contract law or be prepared to lose your hard earned money.
2 March 2024
Unprompted review
Reply from vatiro
Hi Maggie,
We're truly sorry to hear about your negative experience, and we sincerely apologize for any inconvenience you've faced in attempting to return your hair removal device.
Regarding your request for a refund, we understand your frustration. However, as stated in our policies, we do not offer refunds for opened orders. This policy is in place to maintain the integrity and hygiene standards for all our customers.
Regarding our 90-day money-back guarantee, we want to clarify that it is designed to ensure our customers have ample time to assess the effectiveness of our product. We apologize if there was any confusion regarding its terms.
We want to assure you that we take customer feedback seriously and are continuously working to improve our policies and procedures. Your feedback will be taken into account as we strive to enhance our customer experience.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly.
Painless and easy to use
Painless and easy to use, I have to wait for longer results.
23 February 2024
Reply from vatiro
Hi Hayden,
Thank you for taking the time to leave us your feedback! We're thrilled to hear that you found our product painless and easy to use.
We understand that waiting for results can sometimes require patience, but we're confident that with continued use, you'll begin to see the long-term benefits.
If you ever have any questions or need assistance along the way, please don't hesitate to reach out to us.
I bought this based on their reviews on…
I bought this based on their reviews on their website not checking trust pilot. I used just once so I’m hoping that it’s working. I will come back here in 12 weeks as per the description of their product to give a review based on the actual performance. This product should work on me as my skin is white and dark hair and I would be quite disappointed if it doesn’t as this is my first laser hair removal. I’m already in process of reporting to PSS, financial ombudsman, consumer ftc gov for a LED mask which misleads the customers based on fake reviews which have been removed from trust pilot, and other issues with it. I also want to add that it’s a bit concerning that with the glasses provided by them I can’t look where I put the laser as my eyes are hurting so I have to look other way but even looking other way it gives me headaches for some reason
I’m really hoping this product works because it wasn’t cheap either
Update as promised !
12 weeks has passed since I start using it on my my legs, arms, armpits and brazilian. So my hair did not disappear as per the advert nor as per other reviews on their website. I can see reduction for sure but not gone! I stopped using their glasses as it was just hurting me and bought some glasses from Amazon. It is not bad a product but not amazing like I read. I think I need to use it for at least another 12-15 weeks for my hair to disappear. Like I said above my skin is white and black hair and in fact not very very hairy so I was expecting more reduction but it is what it is now. I will continue to use it. Would I recommend it? Yes with real expectations and no based on 12 weeks advertising
24 February 2024
Unprompted review
Reply from vatiro
Hi Andreea,
Thank you for sharing your feedback with us. We truly appreciate your honesty and want to address your concerns.
First and foremost, we're glad to hear that you've decided to give our product a try. We understand that laser hair removal is an important investment, and we're committed to ensuring that our customers have a positive experience.
Regarding your concerns about reviews, we want to assure you that we take the authenticity of our reviews seriously. We strive to provide genuine feedback from satisfied customers to help others make informed decisions. If you have any specific questions or doubts about our product, please don't hesitate to reach out to us directly.
We apologize for any discomfort you experienced while using the glasses provided with our product. Your safety and well-being are our top priorities, and we'll certainly look into this matter further to ensure that all necessary precautions are taken.
We truly hope that our product meets your expectations and delivers the results you're looking for. If you have any further questions or need assistance during your journey with our product, please don't hesitate to contact us. We're here to help in any way we can.
I still can;t speak to the results as…
I still can;t speak to the results as it's been a short time, bit I would like to share my experience with the company- Anastasia, the manager, patiently and thoroughly answered a ton of my questions before the purchase, which earned my trust. I hope the product meets all my expectations.
14 February 2024
Reply from vatiro
Hi Eva,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us.
We're especially glad to hear that Anastasia was able to assist you and answer all of your questions prior to your purchase. At Lanveza, we are committed to providing excellent customer service and ensuring that our customers have all the information they need to make informed decisions.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
AVOID!!!
AVOID!!!
Total scam, purchased the product and when opening found the item instructions which tell you not to use if you do not meet the criteria. Contacted customer services within a day or so of receiving the delivery and they refused to return the product saying it was opened. Asked about their 90 day guarantee and they said that didn’t apply in this case and that is only of you use the product and find it doesn’t work. No 14 day money back guarantee either! Total disgrace. Should clearly mention who the product is not suitable for when purchasing as no point mentioned in the box which you have to open. As I said total scam!!
26 January 2024
Unprompted review
Reply from vatiro
Hi Nabeel,
We want to extend our sincerest apologies for the negative experience you had with our company. Your feedback is incredibly important to us, and we appreciate you bringing your concerns to our attention.
We understand the importance of ensuring that our customers have all the necessary information to make informed decisions about our products. That's why we strive for transparency and make every effort to provide detailed information about suitability for IPL Handset use on our website. We regret any lack of clarity in this regard.
Regarding the 90-day money-back guarantee you mentioned, it is designed to ensure our customers have the opportunity to return their order if they haven't noticed any difference in hair growth. We want to reassure you that your satisfaction is our top priority, and we're committed to ensuring that our policies reflect that.
Once again, we apologize for any inconvenience you may have experienced, and we genuinely appreciate your feedback. If there's anything further we can do to address your concerns or improve your experience, please don't hesitate to reach out to us directly.
Illegal company acts do not purchase here
If I could give zero stars I would they are a company practicing illegal acts. Do not purchase from them. I bought their ipl laser hair removal hand set and used it as instructed for the 12 weeks. After completion I found that it didn't work not even a little and was starting to burn my skin and even the device was breaking down. So naturally I contacted them as they claimed they had a 90 day money back guarantee. However I was told they would not refund me unless I sent a proof picture. Being as the area I used the device was my genitals I told them I would not be sending those kinds of pictures. I study law and so I know full well that I have every right to a refund under the circumstances,in fact I sent them the exact rights under the law in email but apparently they would rather get sued. I'm happy to do just that so that others don't get scammed like this. Please if you have experienced the same know that they are liars and you can get your money back.
1 December 2023
Unprompted review
Reply from vatiro
Hi Emily,
Thank you for sharing your feedback with us. We're genuinely sorry to hear about your negative experience and would like to address some points you've raised.
Firstly, we'd like to clarify that the issue of the device breaking down has never been mentioned in our previous correspondence, nor have you provided any evidence of such an occurrence. We take reports of product malfunctions seriously and encourage customers to reach out to us directly if they encounter any issues.
Secondly, we want to emphasize that if you experience any burning sensations while using the device, it likely indicates that the intensity level is too high for you. It's crucial to adjust to a lower intensity level to avoid discomfort or adverse reactions.
We do offer a 90-day money-back guarantee to ensure customer satisfaction. As part of our commitment to transparency and fairness, we do request pictures to verify the product's performance. This helps us ascertain whether the product didn't work for you, and as an honest company, we're happy to issue a full refund in accordance with our guarantee.
Your feedback is invaluable to us, and we're actively exploring ways to modify our guarantee to make it more customer-friendly.
Once again, we apologize for any inconvenience you may have experienced. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team.
I got a migraine using it first time…
I got a migraine using it first time even with glasses and trying not to look at device. I was unable to determine which part of my body I was pointing it at because I have ADHD. I wrote to customer service to explain that the product didn't suit me. They refused return referring to the strict return policy. I feel misled because on the website- it says 'not happy, no problem', and it really is a problem- I can't use the device twice a week and take a picture for 6 weeks as required because I will suffer migraines. This - apparently, is not enough to be an exception to the rule. Also, 14 day cooling off period should not be irrelevant by taking the the plastic off the box- that is the first I have ever seen that. Feels like I've been misold this item as I was under the impression I had the right to change my mind and get a refund. But that is simply not the case.
30 January 2024
Reply from vatiro
Hi Jane,
We're genuinely sorry to hear about your experience with our device and understand the frustration you must feel.
While we sympathize with your situation, we regret to inform you that we do not offer returns for orders that have been opened. This policy is in place to ensure the safety and hygiene of all our customers.
We understand that individual circumstances, such as those related to ADHD, can present challenges, and we apologize for any inconvenience this may have caused. We will certainly take your feedback into account as we are actively working on making our policies more customer-friendly.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.
DO NOT WASTE YOUR MONEY
It's really difficult to write this review but having tried and failed with customer services I feel there is no other option but to warn others about my experience. I am of mixed race heritage and my complexion as stated on their charts would be deemed as warm tan. I read the instructions from back to front to ensure I was using it safely. I started on the lowest setting, and raised it by one every week without any uncomfortable feels and was hopeful it was working as described, until I got to week 5. I raised the setting to 4 had no uncomfortable feelings and within a day or so I noticed markings up and down my legs where the device had been used. I raised this with customer service and they told me to wait until the markings disappeared and I could resume use. Didn't give me any causes for concern.
Well im now 2 months later and the markings I am now considering as scarring as they are still there. Raised again with customer service as at this point I think I've been pretty patient, to be told the science behind ipl vsn mean melanin absorption which can result in adversely affecting darker skin tones (again my skin isn't particularly dark). They thanked me for sharing my experience as my experience I'd apparently valuable to them!!! However, I am left looking like a tiger with no refund or even partial refund and a machine I cannot use!!! Total waste of money and left with scarring despite me ensuring I used the device exactly as described!! The refuse to accept any responsibility for the damage that has been caused by this item.
If you are considering I would suggest you steer clear!! The reviews on their website are all positive and I would therefore suggest questionable.
11 September 2023
Unprompted review
Reply from vatiro
Hi Tara,
We sincerely appreciate you sharing your experience, and we're truly sorry to hear about the challenges you've faced with our IPL device. We understand that this has been a frustrating experience for you, and we would like to provide additional information for clarity.
IPL, or Intense Pulsed Light, relies on the absorption of light energy by melanin in the hair, inhibiting future hair growth. We provide our customers with a skin tone chart to help determine whether their skin is suitable for the device based on melanin levels.
From our records, it appears that your skin tone, as indicated on the skin tone chart, is suitable for using the IPL device. Our correspondence and your review suggest that you had no issues until intensity level 3. However, after using the device on level 4, you experienced marks.
Let me clarify the two situations where marks can appear: 1) the intensity level is too high for your skin sensitivity, and the marks disappear after a couple of days; 2) the intensity level is too high for your skin colour, and the device starts affecting melanin in the skin rather than hair follicles. It seems your situation aligns more with the second scenario.
We genuinely empathize with the frustration you're feeling, and we're truly sorry for any inconvenience caused. While the majority of our customers find the skin tone chart helpful in determining the suitable intensity level, we understand that individual factors may lead to exceptions.
We regret that we cannot offer a refund or partial refund in this situation. However, we value your feedback, and it helps us continually improve our products and services.
If you have any further concerns or if there's anything more we can do to assist you, please don't hesitate to contact our customer service team. We're here to support you in any way we can.
Awful company to deal with
What an awful company to deal with. Returning goods to them is made to be impossible or with cost. They use a tactic to avoid refunds by suggesting that the package has a seal which you would have broken to view the product, the package doesn’t have any such seal!. Under regulations, you are entitled to view the product but they will fight this and make the process unnecessarily difficult.
I am within 14 days of receipt of the goods and entitled to cancel my contract of purchase. The product is unused and in its original packaging without damage.
In reply to the reply. This matter is now with trading standards and the box and packaging arrived without this plastic wrap as suggested. The company is refusing to provide a return address.
5 January 2024
Unprompted review
Reply from vatiro
Hi Jamie,
We're sorry to hear about the frustration you've experienced with our returns process. Allow us to clarify our policy regarding returns.
All our products are sealed in plastic wrap upon packaging. You can view the picture of a wrapped box at https://drive.google.com/file/d/1tb7TR5Iv8McTqGaSVc_eT5-nTSnw6eAH/view?usp=sharing.
We understand your entitlement to view the product within 14 days as per regulations. Our policy allows customers to return orders if they change their minds, provided the box remains unopened and, therefore, in the original sealed condition.
We apologise for any confusion or difficulty you encountered in this process. We aim to ensure a straightforward and hassle-free return experience for our customers, and your feedback will certainly help us improve this further.
If there's anything more we can do to assist you or if you have any further concerns, please contact our customer service team directly.
It was a mistake for me to use an…
It was a mistake for me to use an epilator! Following Anastasia's advice, I waited until the hair fully regrew and then started using it. So far, everything is going well.
3 November 2023
Reply from vatiro
Hi Gabrielle,
Thank you for your positive feedback! We're thrilled that Anastasia was able to assist you satisfactorily. Your satisfaction is our priority, and we're delighted that you had a positive experience with us.
We hope that your positive encounters continue as you use the device further. If you ever need more assistance or have further feedback, feel free to reach out. We're here to ensure your experience remains exceptional.
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