Whilst the venue itself was great the after sales customer service from Lane 7 is shocking. After leaving my glasses there is has taken 16 phone calls (over 3 days)and speaking to 4 different people... See more
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Went with my son and daughter as was celebrating my son’s 16th birthday! From start to finish our experience was terrible, booked to play 3 games, bowling, ping pong and pool , you only get half an ho... See more
Dibor @Lane7 Victoria: Thank you to Dibor at Lane7, Victoria. Thanks to him, we had a great time- he went above & beyond & he corrected any delay within mins & was so efficient & professional. Wit... See more
We had a great time at Lane 7, all the staff were incredibly friendly and really made the experience something special. One staff member stood out to us however, and that was Rio. He was fun, full of... See more
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It’s pretty bad
It’s pretty bad, you pay £60 for 40 mins, no table service so you spend 10 minutes at the bar, might as well go Super Bowl :D service is shocking and staff clearly can’t be arsed being there
Humza is the best servicer ever
Humza is the best servicer ever. Very nice for bowling yeah.
Its a joke do not come here you have to…
Its a joke do not come here you have to wait 15-20 minutes to get to your game which means you lose that time of the amount of time that you have paid for. They need more staff and they need to run it properly. It is a waste of money and not worth it. My whole family is disappointed. 😡😡😡
Fab Lucy gave us a great time at the 7…
Fab Lucy gave us a great time at the 7 lane all the best bowling lane
She rocks is 100 % manager material give her a raise NOW
Staff name tags needed
Great place but a suggestion -
PUT NAME TAGS ON YOUR STAFF!!!!
Staff ask you to leave a review but we have no idea who is who!
Sanyam is absolutely amazing
Sanyam is absolutely amazing! Looked after us all so well. Came for the first time with friends who travelled to Birmingham and we have a blast :)
NOT a value for money and very disappointing
Victoria. This place is chaotic. There is no structure to this venue. The bowling slots were very stingy that you couldn’t even celebrate your bowls for 10 seconds and before you know it, the invisible timer goes off and the shot is counted as a miss. Too many people lingering around the bowling bit and overstepping into your lane due to lack of space. It felt like one game was less than 10 minutes long…The mini golf was also as chaotic, you have to simply wait in a queue to take your shots with only one huge table where people can put their coats and bags… again feels very unsafe as anyone can just grab and run with your items. On average waiting 10 minutes for each golf course. We spent more time waiting than playing. The arcade was probably the worst of them all. Barely any of the games worked, there’s a toilet located right next to the bar which has a pungent smell that hits your nose the moment you walk in. Overall, just very disorganised and NOT a value for money. Fair game in Canary Wharf and Hollywood bowl is a much better option and better value for money. The only good thing I can say is that the venue looks visually cool and the staff were really friendly.
Bowling was great
Bowling was great, drinks were decent value. Our host Hunza was polite and answered any questions we had! Would recommend
Took my friend for his birthday
Took my friend for his birthday. We spent over £100 on bowling and shuffle board.
Bowling - the balls kept getting stuck, resulting in us standing around for 5/10 minutes at a time for someone to fix it.
This caused us to barely get through 1 game. The staff came over and told us to hurry up and finish.
Due to the delays in game one we were late to shuffle board.
We got about 30 minutes on there before a staff member told us to literally stop our game and leave as they had another person booked on it.
No please can you finish up, simply stop your game and leave the area.
We went upstairs to finish our drinks. Whilst playing in an air hockey game a waitress almost walked into me from behind with a tray of drinks.
There was no 'I am sorry' there was no ' oops' she simply swore under her breath, gave me a dirty look, rolled her eyes and stormed off.
Awful experience.
Waste of money.
Go anywhere else, as this place sucks and the service is awful.
If you enjoy wasting money, this is the place for you
Managers & Security-Brum New Street
I want these managers and security dealt with for their unprofessionalism, relating to my recent experience mentioned in my previous review!
Excellent night at Lane7 Victoria
Excellent night at Lane7 Victoria. Lovely time for me and my partner; special thanks to Rumana and the rest of the team for their great service all night!
I just wanted to let you guys know the…
I just wanted to let you guys know the manner of the the security today was absolutely disgusting I was very disappointed in how he dealt with a young female and saw him place hands on one of the members of staff it wasn’t pleasant to watch and I believe it should get taken further. Not impressed this took place at around 6 he was a tall white male so be careful ladies when attending lane7 ! Please
Pj is a good host
Pj is a good host, was a good night would recommend to others when in Victoria
Don’t go here
Don’t go here! Really rude staff!! Youngsters that have no customer service on their phones behind bar with fal attitude!!
Rio Was Amazing!
We had a great time at Lane 7, all the staff were incredibly friendly and really made the experience something special. One staff member stood out to us however, and that was Rio. He was fun, full of energy and attentive. The drinks he made for us were tasty and well balanced, he really made our special night that much more unforgettable. We will definitely be returning back to this branch. Sensational service !
I had a long day
I had a long day!
I just wanted to let my hair down and have some fun. Usually when I go to these places alone it can be very boring but this time was great! I feel welcomed! Such lovely customer service from a young man named Dereece honesty made my night.
I will be definitely be returning back!
Top top place to visit and bar team are…
Top top place to visit and bar team are exceptional, will come back for sure !
Shout out to Dereece for the great hospitality
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