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LANDSCAPING SUPERSTORE Reviews 

156
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally helpful and polite staff, noting that team members are always patient and ready to assist with any queries. Many people also appreciate the competitive prices offered across the catalog alongside very fast and reliable delivery services. However, some reviewers were not happy with delayed deliveries and enduring extremely long waiting times when trying to get order updates from support. A few customers additionally mentioned receiving incorrect items, experiencing poor communication, and facing frustrating obstacles during the entire resolution process.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between consumers. Many people... See more

Product

People report ambiguous experiences with product, reflecting a split opinion among reviewers. While some... See more

Staff

Reviewers mention positive feedback about staff, highlighting professional, friendly, and helpful service... See more

Price

Customers had positive experiences with price, frequently highlighting competitive rates and affordable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered from Landscaping Superstore because my usual local woodyard, J Gard & Sons Ltd were only listing decking in 4.2 metre lengths - I wanted 3.6 metre lengths. When my order arrived, I was surp... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service. I made the huge mistake of buying three 20kg bags of shingle on line from B&Q for £50…then waited 10days for it to be delivered. In the meantime I discovered Landscapin... See more

Company replied

Rated 5 out of 5 stars

Delivery was surprisingly quick. Next day delivery. The only small complaint if at all is that I wasn't notified of the delivery date and time. It was delivered correctly at the site and position... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the coping stones I purchased, they look fantastic and you can see they are high quality. Melanie at Landscaping Superstore was very helpful and patient when she helped me with queri... See more

Company replied


Company details

  1. Landscaping Supply Store

About LANDSCAPING SUPERSTORE

Written by the company

Who are we?

LANDSCAPING SUPERSTORE has everything you need to improve your home through a wide range of products at the right value and right time, with helpful people and effortless, inspirational e-commerce.

Earn SUPER rewards

Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

156 reviews

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4.3

All reviews

(156)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value

Good value for the money and arrived on time

7 July 2024
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Hi Ian,

Thank you for your review! We're pleased to hear you found good value in our products and that your order arrived on time. If you need any further assistance, please feel free to reach out.

Best regards,
Nicola Harman
Customer Services
Landscaping Superstore

Rated 5 out of 5 stars

Great overall experience.

Ordering way easy, prices were good and delivery was fast and efficient. In other words everything you need!

1 July 2024
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Hi Bruno,

Thank you for the excellent review and your valued custom! We're glad we could get the items to you quickly and at a competitive price.

Let us know if you need any more products for your project, and we hope to see you again!

Kind regards,
Phil.

Rated 5 out of 5 stars

Goods delivered on time..needed urgently

Goods delivered on time..needed urgently

10 June 2024
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Hi Steve,

Thank you for taking the time to leave us this review. We really appreciate it, and are glad that we were able to get the items to you quickly.

We hope to see you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

Quality product great service

A manufacturing defect on 1 of the items was rectified by next day delivery no hassle and the staff couldn’t be more helpful
Original order delivered on time

25 May 2024
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Hi Keith,

Thank you for sharing your experience with us! We're delighted to hear that you found our products to be of high quality and that our service met your expectations.

We strive to ensure every customer has a positive experience with Landscaping Superstore, and it's wonderful to know that our team was able to rectify the manufacturing defect promptly and hassle-free.

If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your feedback and your continued support.

Warm regards,

Nicola Harman
Back Office Representative
Customer Services
Landscaping Superstore

Rated 5 out of 5 stars

Used them before and experienced good…

Used them before and experienced good delivery etc

13 May 2024
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Hi Ivan,

Thank you for returning to Landscaping Superstore!

We're glad to hear that you've had positive experiences with our delivery service in the past. If there's anything specific you need assistance with this time around, feel free to let us know.

We're here to ensure your experience continues to be top-notch. Don't hesitate to reach out if you have any questions or if there's anything we can do to help.

Best regards,

Nicola Harman
Customer Services
Landscaping Superstore

Rated 5 out of 5 stars

Good service

Good service

1 April 2024
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Hi Charlie,

Thank you for the 5* review.

We are glad to hear that you had a great experience with us. If you have any questions or need further assistance, please feel free to reach out.

Kind Regards,

Nicola Harman
Back Office Customer Services Representative

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, good product.

8 April 2024
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Hi Ian,

Thank you for taking the time to leave us your review.

We are delighted to hear that you are impressed with the quality of your goods and they were delivered promptly.

We look forward to assisting you with your next project.

Kind Regards,

Nicola Harman
Back Office Customer Services Representative

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