Lanadate 

Reply from Lanadate

Jan 26, 2026

Dear Valmorea,
Thank you for taking the time to share your experience with us.

While we are relieved to hear that your account closure request was eventually processed, we are deeply concerned by the frustration you encountered beforehand.

We fully understand your desire to leave the platform immediately, and we respect your decision. Please note that the account deletion process is carried out in several stages. This is designed to give users the time and space to say goodbye to the connections they’ve made here, and to ensure that the decision to leave is final, especially since, in many cases, restoring a deleted account can be difficult or even impossible.

Your feedback regarding Roger’s communication is particularly important to us. We take such matters seriously, as every member of our support team represents the values and professionalism we strive for.

We appreciate honest feedback, whether positive or negative, because it helps us improve. That said, we always aim for our users to leave feeling satisfied and supported.

If you would like to discuss the details of the removal process directly, you can always contact us by email - support@lanadate.com.

We are always here to support you and improve your experience.

Best Regards,
LanaDate Support Team

Reply from Lanadate

Jan 26, 2026

Dear Stephen,
Thank you for sharing such a detailed and thoughtful account of your experience.

We understand that your concerns have led to feelings of doubt, and please know that your feedback is both valid and sincerely appreciated.

First and foremost, it’s important to emphasize that your experience on our platform is entirely up to you. Features such as the inbox, viewing private photos, or initiating communication are optional. You are free to engage only with the tools and interactions that feel most comfortable to you.

Your comfort and sense of security are our top priorities. If a particular communication style or user doesn't align with your expectations, we encourage you to focus your attention where you feel most respected and at ease.

Regarding communication costs, our platform operates on a coin-based system designed to promote quality and reduce unwanted or insincere messages. While we recognize that this structure may not suit everyone, we are committed to being transparent and always welcome suggestions for improvement.

As for the exchange of personal contact details, this is allowed if both parties agree and feel comfortable doing so. We do, however, recommend approaching this with caution and awareness, especially when you are still getting to know someone.

In terms of response times or user behavior, please keep in mind that our platform connects people from different parts of the world. Time zone differences, work schedules, and other personal routines can influence when someone is available to reply.

It is also essential to note that all users, regardless of gender, are subject to the same rules and conditions. Our platform does not offer financial support to any users, everyone engages equally and voluntarily.

We truly appreciate that you gave LanaDate a try and shared your impressions. If you would prefer to speak with us privately or would like to report a specific interaction, our support team is always here for you, both by email - support@lanadate.com and in the live chat.

Thank you again for your trust. We are always here to listen and help improve your experience.

Best Regards,
LanaDate Support Team

Reply from Lanadate

Jan 26, 2026

Dear Yoi,
Thank you so much for sharing your experience with us!

We’re truly sorry to hear that your time on the platform did not meet your expectations. Your concerns are very important to us, and we appreciate the opportunity to address them.

We understand that online dating can sometimes feel overwhelming or even disappointing, especially if things don’t feel as authentic as you hoped. Please rest assured that we are committed to creating a safe and meaningful environment for all users, and we take all reports of misleading behavior or technical issues very seriously.

Our team continuously works to verify user activity and provide features that help foster genuine communication, mail, and advanced profile tools. We also clearly outline the cost of using various features before any credits are spent, and we never charge for watching content without informing users.

Regarding the billing concern, your privacy matters to us. While we do our best to ensure discretion on statements, sometimes the billing descriptor can include our platform name due to the way financial institutions process transactions. If this caused you any inconvenience, we sincerely apologize and are happy to help clarify further.

Your feedback is incredibly valuable to us, it helps us improve and provide a better experience for all users. If you believe you encountered suspicious behavior, we encourage you to reach out to our support team with as much detail as possible. We’re here to investigate and assist.

Thank you again for your input, and we wish you the very best moving forward.

If you have any suggestions for improving our platform, please contact us at support@lanadate.com

Best regards,
Lanadate Support Team

Reply from Lanadate

Jan 26, 2026

Dear Harold,

Thank you for taking the time to share your perspective. We’re sorry that your experience felt disappointing and led to these impressions. We want to clarify that our platform is not based on AI models or fabricated interactions — all profiles are moderated and verified, and messages are initiated by real users with different communication styles. Compliments or expressive messages can feel unusual to some, but they reflect individual preferences rather than automation.

We also note your comments regarding timing of responses on third-party platforms. While review platforms have their own procedures, we always aim to address feedback as soon as it reaches us and take every concern seriously.

We appreciate honest criticism, as it helps us continue improving transparency and user experience.

If you have any suggestions for improving our platform, please contact us at support@lanadate.com

Best regards,
LanaDate Support Team

Reply from Lanadate

Jan 26, 2026

Dear Richard,
Thank you for sharing your feedback - we appreciate you taking the time to leave a review.

We understand your concerns and would be happy to clarify a few points.

Regarding profile photos: many users choose their best or most polished pictures, as they want to present themselves in the most flattering light - this is completely natural and common across all dating platforms.

As for the communication style, experiences can vary depending on individual preferences and expectations. If you ever feel unsure about an interaction, we encourage you to reach out to our support team at support@lanadate.com so we can look into it further.

Your insights are valuable to us, and we’re here if you’d like to explore the platform more deeply or have questions.

Best Regards,
LanaDate Support Team

Reply from Lanadate

Jan 26, 2026

Dear John,
Thank you for taking the time to share your feedback.
We're genuinely sorry to hear that your experience on LanaDate left you feeling disappointed and mistrustful.

What you’ve described is serious, and while we understand that frustration can build quickly when expectations aren’t met, we want to assure you that our platform does not support bots or fake profiles. We also do not provide financial support to our users, everyone on the platform is equal and follows the same rules. Every user has the option to confirm their email, and we have dedicated moderation and security teams in place to monitor for suspicious or inappropriate activity. If any team member or user behaved inappropriately toward you, we strongly encourage you to share screenshots or details with us directly so we can take appropriate action, such behavior is strictly against our policy.

We're committed to transparency and to improving the experience for all users. If you're open to it, we’d appreciate the chance to look into what happened more closely. You can always contact us via chat or email - support@lanadate.com.

Your trust matters, and we take any claim of misconduct very seriously.

Best Regards,
LanaDate Support Team

Reply from Lanadate

Jan 26, 2026

Hi Octave,
Thank you so much for your wonderful review!

We're thrilled to hear that you connected with someone special through your shared love of art - what a beautiful and inspiring story. It’s always heartwarming to see genuine connections forming on our platform.

If you ever have any questions or need assistance, please don’t hesitate to reach out to us at support@lanadate.com. We're always here to help.

Best regards,
LanaDate Support Team

Reply from Lanadate

Jan 26, 2026

Dear Jonathan,
Thank you for taking the time to share your experience with us.

We are sincerely grateful for your feedback, and we are truly sorry that your expectations were not met. Please allow us to offer some clarifications.

Firstly, we would like to note that our search filters are designed to function by continent rather than by specific regions, as we are an international platform. However, we do offer a variety of other helpful and convenient filters to enhance your search experience, and we would be happy to provide further details upon request.

Additionally, please be assured that user accounts can only be restricted with the user’s explicit consent. Account deletion is conducted through a multi-step process via email, ensuring users have sufficient time to review their options and make a final, informed decision.

We also encourage you to carefully review any correspondence from our support team to ensure that you have received all relevant information regarding your request. If anything remains unclear, we are more than happy to assist.

Should you have any further questions, please do not hesitate to reach out to us directly via chat or email. We are here to support you and improve your experience on the platform.

Best Regards,
LanaDate Support Team

Reply from Lanadate

Jan 25, 2026

Dear Brian,
Thank you for taking the time to share your feedback.

We’re truly sorry to hear that your experience left you feeling frustrated and disappointed. Please know that your concerns are taken very seriously, and we genuinely want to understand what led you to feel this way.

Every member on our platform is required to go through a verification process, and we are constantly working on improving safety features to ensure authenticity and a respectful environment for everyone. That said, if anything ever felt unnatural or raised red flags — such as unusual messaging patterns or unrealistic behavior - we would be grateful if you could share those details with us. It would help us investigate further and take action where necessary.

We fully understand that trust is vital, especially on a platform like ours, and we're sorry we didn’t meet your expectations this time. If you’re open to it, we’d love to learn more about what exactly didn’t feel right to you and if there’s anything we can do to make this right or clarify how the platform works.

Thank you again for your honesty - your voice matters to us, and we hope to have the opportunity to address your concerns more directly.

Best Regards,
LanaDate Support Team

Reply from Lanadate

Jun 23, 2025

Attention: Please be advised that this review was posted by a member who has not verified their identity or experience on LanaDate.com upon request sent by Trustpilot. As a result, the content may have been generated by a bot or AI and could contain misleading information about LanaDate.com.

Dear Paul,

Thank you for sharing your thoughts with us.

We understand that receiving a high volume of messages right after signing up, especially without adding a photo, can feel overwhelming and even suspicious. However, many members on our platform are genuinely active and interested in making new connections, which may be why you received responses quickly. Moreover, new profiles receive boosted promotions to feature their accounts on the main page.

It’s important to note that all profiles go through a verification process, and we offer search filters (including location) to help you better tailor your experience. If you’d like assistance adjusting these settings, our team would be happy to walk you through the options available. Don’t hesitate to reach out to us at support@lanadate.com.

If your overall experience included any positive aspects, we’d be grateful if you could update your review to reflect that balance. Even a small adjustment in rating goes a long way toward helping others get a fair sense of what we offer.

Best regards,
LanaDate Support Team

Reply from Lanadate

Jun 19, 2025

Dear Jessy,
Thank you for sharing your concerns.

We understand your skepticism, especially if your personal experience hasn’t aligned with your expectations. Meeting someone in person is a natural goal for many users, and while some members do move their conversations offline, this always depends on mutual interest, timing, and comfort level.

As for the reviews, we assure you that feedback shared on our platform reflects a wide range of user experiences: both positive and critical. Every user’s journey is different, and we’re continuously working to make the platform safe, sincere, and supportive for everyone.

We’ve also noticed you’ve shared your reviews about our platform in other posts. If you’re open to it, we’d be glad to discuss your concerns directly and look into your account or experience further. Please feel free to contact us at support@lanadate.com so we can better assist you.

Best regards,
LanaDate Support Team

Reply from Lanadate

Jun 23, 2025

Attention: Please be advised that this review was posted by a member who has not verified their identity or experience on LanaDate.com upon request sent by Trustpilot. As a result, the content may have been generated by a bot or AI and could contain misleading information about LanaDate.com.

Dear Scott,
Thank you for taking the time to share your thoughts.

While we understand your skepticism, especially when you first join, we want to clarify that all profiles undergo a verification process, and those marked with a blue check have confirmed their details. We also actively monitor and moderate the platform to ensure a safe and authentic space for all users. We also strongly encourage members to report any suspicious profiles directly to our Moderation team for revision on the platform..

Regarding communication and costs, many of the platform’s features, including messaging, are paid for to support user security, moderation, and round-the-clock assistance. We understand that this might not suit everyone, but it allows us to maintain a respectful environment and prevent misuse. Still, some features are available for free to our members. If you would like to learn more about them, please reach out to us at support@lanadate.com.

If you've encountered anything that seemed off, like repeated messages or inconsistencies, we’d genuinely appreciate it if you could share more details with us directly. We're here to investigate and assist in any way we can.

If your overall experience included any positive aspects, we’d be grateful if you could update your review to reflect that balance. Even a slight adjustment in rating goes a long way toward helping others get a fair sense of what we offer.

Best regards,
LanaDate Support Team

Reply from Lanadate

Jun 23, 2025

Dear Jan,
Thank you for sharing your feedback.

We understand that the cost of communication may feel high, especially when features like images or videos are involved. The pricing structure, while it helps support moderation, platform safety, and member authenticity, is something we’re constantly reviewing based on user input like yours.

As for the women you mentioned, we know they often put effort into their appearance and presentation, especially when genuinely interested in making a strong connection. While it may feel “too good to be true” at first glance, many of our members are sincere and looking for something meaningful. We encourage you to report such members to our Moderation team directly if you feel that something is off.

Your perspective is important to us, and we’d be happy to hear more or answer any questions directly. Please don’t hesitate to reach out at support@lanadate.com.

If your overall experience included any positive aspects, we’d be grateful if you could update your review to reflect that balance. Even a small adjustment in rating goes a long way toward helping others get a fair sense of what we offer.

Warm regards,
LanaDate Support Team

Reply from Lanadate

Jun 23, 2025

Dear Brad,
Thank you for your extensive review. We’re sorry to hear that your experience has led to such disappointment, and we appreciate the opportunity to respond.

First, we regret that your request to deactivate your account wasn’t handled as promptly as it should have been. This certainly isn't the level of service we aim to provide. Please reach out to us directly at support@lanadate.com using the email address associated with your account, so we can ensure it's fully deactivated and that you no longer receive communications from us.

We understand how inconsistencies, like unclear background details or unusual availability, can lead to doubts. While many members use high-quality or even professional photos, that alone should never substitute for a genuine, respectful conversation. We do not support scripted communication or fake interactions, and we encourage you to report any such profiles directly to our Moderation team on the platform for further investigation. It’s also important to clarify that we do not employ or compensate any members for engagement, and we do not support any financial interactions between users. Our mission is to create a space for genuine connections between real people, and we continually improve our systems to detect and prevent misuse or manipulation.

We would welcome the opportunity to discuss this further with you in a more direct and personal manner. If you're open to that, please get in touch with us via email at support@lanadate.com. Your voice is essential, and we want to do what we can to make this right.

If your overall experience included any positive aspects, we’d be grateful if you could update your review to reflect that balance. Even a small adjustment in rating goes a long way toward helping others get a fair sense of what we offer.

Best regards,
LanaDate Support Team

Reply from Lanadate

Jun 23, 2025

Attention: Please be advised that this review was posted by a member who has not verified their identity or experience on LanaDate.com upon request sent by Trustpilot. As a result, the content may have been generated by a bot or AI and could contain misleading information about LanaDate.com.

Dear Radu,
Thank you for sharing your feedback.

We're sorry to hear that your experience has led you to feel this way. We want to assure you that LanaDate is designed for real people to connect in a safe, moderated space. While some features are paid, this structure supports platform security, helps us reduce spam and abuse, and allows us to provide quality support and active moderation.

That said, you can explore profiles, view interests, and read the first incoming message from a new contact without charge. We understand that everyone’s expectations are different, and we’re always open to improving based on user experiences.

If you have specific concerns about profiles or interactions that seemed inauthentic, we would appreciate it if you could share more with us. Please don’t hesitate to reach out at support@lanadate.com, and we're here to listen and help.

If your overall experience included any positive aspects, we’d be grateful if you could update your review to reflect that balance. Even a small adjustment in rating goes a long way toward helping others get a fair sense of what we offer.

Best regards,
LanaDate Support Team

Reply from Lanadate

Updated Jun 19, 2025

Attention: Please be advised that this review was posted by a member who has not verified their identity or experience on LanaDate.com upon request sent by Trustpilot. As a result, the content may have been generated by a bot or AI and could contain misleading information about LanaDate.com.

Dear David,
Thank you for taking the time to share your experience with us.

We understand your concerns. It can be incredibly disappointing when expectations aren't met, especially when it comes to something as important and personal as finding a genuine connection.

Not every journey looks the same, and we're sorry that yours hasn't met your expectations so far. From our side, we have measures in place to ensure the authenticity of our members, and we are continuously working to improve them. Many members prefer to continue conversations within the safety of our platform, as this helps us maintain a secure and respectful environment. If you have concerns about other members, we strongly encourage you to report such situations to our support team for further investigation. Please note that all information about prices and how each feature works is available on the website. We also have free options that allow you to connect without spending credits.

Feel free to reach out at support@lanadate.com, and we’ll be glad to assist. If your experience improves, we’d appreciate it if you considered updating your review.

Best regards,
LanaDate Support Team

Reply from Lanadate

Updated Jun 19, 2025

Attention: Please be advised that this review was posted by a member who has not verified their identity or experience on LanaDate.com upon request sent by Trustpilot. As a result, the content may have been generated by a bot or AI and could contain misleading information about LanaDate.com.

Dear Jim,

Thank you for sharing such detailed feedback. We completely understand your concerns and genuinely appreciate the time you took to voice them.

At LanaDate, we strive to create a safe, authentic, and enjoyable space for people looking to connect. While we understand your experience may have felt overwhelming, we want to clarify a few things about how the platform works.

First, receiving several messages early on isn’t uncommon, many users are active and looking to meet new people. That said, the content and frequency of messages should always feel respectful and real. If you ever feel that something isn’t right, we strongly encourage you to report the profiles directly via the platform to the Moderation team or contact us at support@lanadate.com. We have a dedicated team that investigates all concerns.

We also offer a number of free interactions so users can explore the platform before choosing whether to continue. Buying credits is entirely optional, but it helps fund essential services like profile moderation, security checks, fraud prevention, and 24/7 support. These features are what allow us to maintain a higher level of user safety and quality compared to free platforms, where abuse and bots are often unchecked.

We’re continuously working to enhance transparency and security. If you’re open to it, we’d welcome a more in-depth conversation so we can better understand your experience and investigate the specific issues you’ve raised.

Feel free to reach out at support@lanadate.com, and we’ll be glad to assist. If your experience improves, we’d appreciate it if you considered updating your review.

Warm regards,
LanaDate Support Team

Reply from Lanadate

Jun 19, 2025

Attention: Please be advised that this review was posted by a member who has not verified their identity or experience on LanaDate.com upon request sent by Trustpilot. As a result, the content may have been generated by a bot or AI and could contain misleading information about LanaDate.com.

Dear Chris,
We’re really sorry to hear about your experience during sign-up. Being blocked by internal policies without any explanation must have been frustrating, especially if you’ve never used the site before.

Our system includes automated security measures that occasionally flag accounts by mistake, and we understand how confusing this can be.

If you haven’t already, please feel free to contact us directly at support@lanadate.com. We’ll be glad to review your case and do everything we can to help you get started.

If your overall experience included any positive aspects, we’d be grateful if you could update your review to reflect that balance. Even a small adjustment in rating goes a long way toward helping others get a fair sense of what we offer.

Warm regards,
LanaDate Support Team

Reply from Lanadate

Apr 24, 2025

Dear Evan,
Thank you for taking the time to share your experience with us.

We’re sorry to hear that you felt this way. Your feedback is very important, especially when it concerns trust and transparency, and we take such concerns seriously.

Please allow us to clarify a few things. Most features on the platform are entirely optional, giving you full control over your interactions and how you choose to spend your coins. You decide how to communicate and with whom. The platform does not interfere with user conversations, and we always encourage open and respectful dialogue to ensure that both parties are on the same page.

We’re also pleased to hear that users are eager to connect with you; their quick responses can be seen as a genuine sign of interest, which we hope will lead to meaningful communication.

We understand your frustration regarding account deletion and are sorry for any inconvenience you may have experienced. These safeguards are in place to protect your data. Once an account is permanently deleted, recovery is extremely difficult, if not impossible. This is why our support team aims to offer assistance and potential solutions before this irreversible step is taken.

We're sorry that your current impression of the platform is not a positive one. Our goal is to ensure a secure and welcoming space for everyone. If you’re open to it, we would be grateful for the opportunity to assist you further. Please don’t hesitate to reach out to us directly via live chat or by email at support@lanadate.com.

If your experience improves or you notice value in the interactions, we would really appreciate it if you could consider updating your review.

Best Regards,
LanaDate Support Team

Reply from Lanadate

Apr 22, 2025

Dear Robert,
Thank you for sharing your feedback.

We take seriously concerns about repetitive messages, constant online presence, and reluctance to meet in person. While all users on the platform undergo email verification, it's still the people choice how they prefer to communicate online.

It’s important to note that the platform does not script user conversations or control how members interact. However, if any profiles appear suspicious or if there are unusual patterns of behavior, we strongly encourage our members to report such profiles directly. This allows the moderation team to investigate and take appropriate action.

Maintaining a safe and authentic environment is a priority. Any specific examples or screenshots can help review and address potential issues. For further assistance, please feel free to contact support directly at support@lanadate.com.

If your experience improves or you feel we've addressed your concerns, we’d be grateful if you'd consider updating your review.

Best regards,
LanaDate Support Team