Usually the withdawal is very fast (max 2 hours) but this time it takes long and nearly every bet of me won and I have a strange feeling that they dont want to pay me my winnings
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I played in many casinos do i think i have small experience. For me the most important is good contact with support. In Lala.bet casino i Am received IT. So if you would like start playeing....maybe s... See more
Company replied
Company details
Written by the company
Lala.bet Casino is an online casino that offers a wide selection of games and bonuses for new and regular players. The platform is spectacularly designed and has a straightforward interface that makes it easy to access information and navigate the site. The casino is operated by Casbit Group N.V. and was founded in 2023, offering hundreds of games for a highly entertaining gaming experience. Players can choose from various banking options, including Visa, MasterCard, Maestro, Visa Electron, e-wallets, and cryptocurrency, making deposits and withdrawals easy. Lala.bet casino features over 4,000 games from leading software providers such as Play'n GO, Yggdrasil, NetEnt, Elk Studios, Quickspin, Evolution Gaming, and Pragmatic Play, ensuring a high-quality gaming experience. The casino offers slots, card games, table games, and live dealer games. Slots fans can choose from classic, video, branded, and progressive jackpot games, special features, and bonus games. Table games include roulette, blackjack, baccarat, and poker, with different variations and betting limits, and live dealer games are also available. Lala.bet casino provides an exciting and diverse gaming experience, responsive support, and endless growth opportunities - more games, tournaments, and attractive offers. This is what makes it suitable for players from all over the world.
Contact info
Curaçao
- support@lala.bet
- lala.bet
3.4
Average
2K reviews
Replied to 87% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Scammer
Scammer , very bad roulette ,internet is disconnect and had 600 euro on the account . All are steald i com back to game i found 0 . Dont trust them . When i went to vip manager said that i had bet all my money in one call . Im not crazy to do it . They had steal me . I had lost it
22 March 2026
Unprompted review
Today 7th March 2026.
Today 7th March 2026.
Still NO REFUND-MONEY received from Lalabet Casino!
Am waiting since 11th July 2024!!!!!!
I will send new updates this year!
7 March 2026
Unprompted review
They would give me a refund they Said…
They would give me a refund they Said in e-mail after more then a year is still don’t have it .. do i really need to put a lawyer on this ?
They don’t answer are they fake???
9 January 2025
Unprompted review
Lala poker The Best
Lala poker is the Best poker for the moment I play already 20 years poker Velo Ritchie but it’s the Best don’t play other ones not anymore
Greetings from Holland
Dr.Ben Verlinden DDS
8 December 2025
Unprompted review
This is the worst casino ever
This is the worst casino ever. and they scam you so much. that they basicly take all your withdraw to them self. i been waiting for my withdraw 72 hours. around 80 hours later i get a e-mail that my account is blocked duo, to a violation of our Terms of use and following rule: read below.
RULE: LalaBet accepts as a User only natural persons with a single account. Neither a legal entity nor corporate body is allowed to open or to have an account on lala.bet website.
Only one Account for each household, IP address and computer device is allowed. If two or more users share the same household, IP address and computer device
And i live alone using one account. and i still did not get my withdraw back regardless if i'm blocked or not. they made up their own rules. i have screenshot and everything. i will now proceed to my bank. DO NOT PLAY AT THIS CASINO They make their own rules that don't exist and you cannot read them anywhere.
9 April 2025
Unprompted review
Reply from Lala.bet
Dear Jms DMS,
We are sorry to hear about your negative experience and understand your frustration regarding this situation. Please note that all account-related matters, including withdrawals and any restrictions applied, are handled strictly in accordance with our Terms of Use.
If you would like to receive detailed information about your case, we kindly ask you to contact us directly via email from the same email address that is registered to your account. This will allow our support team to review your situation carefully and provide you with a full explanation regarding the status of your account and withdrawal.
We remain committed to treating every request with attention and transparency, and we will do our best to assist you once we receive your inquiry through the official support channel.
Warm regards,
LalaBet Casino Team
Update review
Update review
Thank you for your response. However, no specific timeline or solution has been provided. My account remains blocked, no payment has been made, and my deadline has already passed. I have therefore escalated this matter to my bank and the Dutch Gambling Authority (KSA).
28 August 2025
Unprompted review
Reply from Lala.bet
Dear Stefan,
We sincerely regret that you are still waiting for a resolution to your request. We understand how concerning it must be for you, and we want to assure you that your case has not been overlooked. Unfortunately, due to an exceptionally high volume of ongoing requests, processing times have been longer than usual.
Please rest assured that our team is actively working through these matters and doing everything possible to bring yours to a close. The moment there are any updates regarding your account, we will contact you directly without delay.
We greatly appreciate your patience during this process and thank you for giving us the opportunity to resolve this situation.
Warm regards,
LalaBet Casino Team
Reply from Lala.bet
Dear Joyce Polet,
It is a pleasure to receive such enthusiastic words about your experience with us. We are delighted to know that the platform, the quality of service, and the diversity of games have all contributed to your enjoyment. Creating an environment where players feel both supported and entertained has always been one of our main priorities.
Your feedback serves as a strong motivation for our team to continue refining every aspect of the platform — from ensuring smooth functionality to carefully expanding the game collection with options that cater to different preferences. At the same time, we remain focused on keeping our support team ready to assist whenever needed, so that every interaction feels reliable and attentive.
We value your trust and look forward to providing you with the same level of service and enjoyment in all your future sessions.
Warm regards,
LalaBet Casino Team
Real bad service
If there is a problem caused by a coworker they won't look for a solution they just tell you the rules and that's it. In my opinion don't try to give a damn cent to this company because it will all be in there favor and they make sure of it!
This is the mail with my explanation:
On august 23th, I had a conversation with Mary on the chatsystem about a withdrawel that want possible for me. At that moment I had 500 euros in my balance and I couldnt withdrawel it because of an error that said that the deposit didn't came through at the bank from lalabet. (Probably because it's the weekend)
I had to try again later.
Afterwards I askedanotyer question:
if it was any problem to use the bonus I got from a scratchcard (worth 200 euros).
That I would not affect my 500 euros in my balance so at the time I could withdrawel it, it was still possible. She ensured me that it was not a problem at all and she adviced me to use the bonus so that I could still play along and wait untill I could withdrawel the 500 euros that I saved to withdrawel.
So I did.
I activated the bonus because there wouldnt be any problems she said.
And after I activated the bonus there was 700 in my balance at the moment. I spend 200 euros from my balance so that I could still play. I lost the 200 euros what I thought that was the bonus money because it was on top of my 500 euros, and there is not an option to switch between real money or chips money.
I made sure that I left 500 in my balance so that I could try to withdrawel it when the deposit came through.
At august 24th I tried again. But I saw that there was 500 euros in my account but I could only withdrawel 300 euros. I thought this was because of the bonus that was still active.
I cancelled the bonus and tried to withdrawel but than I lost the bonus + 300 real money that I tried to save for withdrawling.
When I talked with Mary on the chatsystem she didn't mentioned any of this. Because I asked her many times in diffrent ways if there was not a problem that I could still play with the bonus and still withdrawel my 500 euros. She ensured me that that want a problem and took her advise for granted.
I tried to communicatie again with the chatsystem because I feel like I got misinformed about the rules by a coworker from lalabet. And now I lost 200 euros in real money + the 200 euros in chips money because she didn't mentioned anything about that the bonus money would only be used after the main balance was used. I specifically asked her that if I activate the bonus and I play for that 200 euros that I could still withdrawel my 500 euros that I saved up. No problem "she said".
This was they're response:
We are very sorry if there was any misunderstanding during your conversation with our colleague. Please understand that while our support team always aims to provide accurate information, the rules outlined in our Terms and Conditions apply to all players and cannot be overridden. For this reason, we are unfortunately unable to refund the €200, as the system followed the standard process for active bonuses.
What we can do is forward your feedback to our customer service management team so that extra attention is given to improving clarity when players ask about bonuses and withdrawals. Your experience is very valuable in helping us ensure our communication is as clear and supportive as possible.
23 August 2025
Unprompted review
Reply from Lala.bet
Dear Hobie blacka,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your negative experience. Please be assured that our goal is never to leave our players without support or understanding.
We always strive to find fair and effective solutions when any issue occurs, regardless of the cause. If you feel that your concern was not handled properly or that you only received a reference to the rules without a genuine attempt to resolve the matter, we sincerely apologize — this is not the level of service we want to provide.
To help us investigate your situation further and offer you the proper assistance, we kindly ask you to contact us directly with more details (such as your account information or the specific issue you faced). This will allow us to look deeper into the matter and work towards a solution that reflects fairness and transparency.
We greatly value our players’ trust and feedback, as it helps us improve our service. Your experience matters to us, and we would appreciate the chance to turn it around for you.
Warm regards,
LalaBet Casino Team
A great website!
24 August 2025
Unprompted review
Reply from Lala.bet
Dear Mike Mulder,
Thank you for sharing your thoughts! We’re thrilled to hear that you find the website great. Our team continually strives to provide a smooth, enjoyable experience with a wide range of games and reliable service, so it’s wonderful to know that it’s appreciated.
We hope your future sessions remain just as enjoyable, and we look forward to welcoming you back for more fun and excitement.
Warm regards,
LalaBet Casino Team
The archie helped me a lot when I…
The archie helped me a lot when I wanted to play
23 August 2025
Unprompted review
Reply from Lala.bet
Dear Marcin Podsiadły,
Thank you for sharing your experience! We’re glad to hear that Archie was able to assist you effectively and made your gaming experience smoother. Our team takes pride in being attentive and supportive, ensuring every player feels confident and well-guided while enjoying the platform.
It’s always rewarding to know our efforts make a difference, and we hope that your future sessions continue to be seamless and enjoyable.
Warm regards,
LalaBet Casino Team
Operator Ellis
She was wery kind and helpfull. Love this casino. They react fast with any problems and questions
Ellis you are the best
22 August 2025
Unprompted review
Reply from Lala.bet
Dear Romans Bulatovs,
We truly appreciate you taking the time to share such a positive experience! It’s wonderful to hear that Ellis was able to assist you with kindness and efficiency—our team always strives to provide prompt and attentive support to make every player feel valued. Your feedback not only celebrates her efforts but also highlights the kind of experience we aim to offer to all our players.
We’re thrilled to know you’re enjoying your time at the casino and hope every session continues to be just as smooth and enjoyable. Ellis and the team will be delighted to hear your kind words!
Warm regards,
LalaBet Casino Team
Good service from Archie!
17 August 2025
Unprompted review
Reply from Lala.bet
Dear Maxime J,
We truly appreciate you taking the time to share your experience! It’s wonderful to hear that Archie was able to provide you with excellent service. Our team strives to ensure every interaction is smooth, professional, and helpful, and your feedback confirms that these efforts make a real difference.
We look forward to continuing to offer you enjoyable gameplay and responsive support whenever you need it. Thank you again for your kind words!
Warm regards,
LalaBet Casino Team
I played in many casinos do i think i…
I played in many casinos do i think i have small experience. For me the most important is good contact with support. In Lala.bet casino i Am received IT. So if you would like start playeing....maybe start with them.
15 August 2025
Unprompted review
Reply from Lala.bet
Dear Tomasz Szczypinski,
We truly appreciate you taking the time to share your thoughts. It’s fantastic to hear that you valued the support you received, as providing reliable and responsive assistance is something we prioritize highly. Positive interactions with our support team are essential to ensuring players feel confident and well-guided while enjoying the platform.
Your feedback is a wonderful reminder that attentive service makes a significant difference in the overall gaming experience. We hope your future sessions continue to be enjoyable and smooth, and we remain committed to maintaining a high standard of support for all players.
Warm regards,
LalaBet Casino Team
Update on my last review
Update on my last review, been a month and a week now and still no sign of my money.
My account is blocked not closed as requested, in the meantime lalabet is shamelessly sending me promos and nonsense.
No sign of any support whatsoever, and like last responds from lala said. Communication couldve been better, guess what there is still 0.0 communication.
Lalabet took my money, i won and they refuse to pay.
How long can a so called technical expert take to free money. Apparently a month and a half.
Besides lala is saying they have not been declared bankrupt in their precious location yet courtfiles say differently.
Lala owes alot of money to dutch players and refuse to pay out.
They bypass any local laws and continue to scam players.
8 July 2025
Unprompted review
Reply from Lala.bet
Dear Ouwe,
Thank you for providing an update regarding your situation. We truly regret to hear about the concerns you are experiencing, and we take your feedback seriously.
For cases of this nature, the most effective way forward is direct communication with your assigned VIP Manager. They are best equipped to provide you with personalized support. Please reach out to your VIP Manager at your earliest convenience so that your case can be handled with the proper priority.
We value your patience and will ensure that once contact is made, every effort is applied to bring clarity and resolution.
Warm regards,
LalaBet Casino Team
Everything looks very well
Everything looks very well, and the help is very good!
(THANKS Joey)
7 August 2025
Unprompted review
Reply from Lala.bet
Dear Nick Aandeweg,
Thank you sincerely for sharing your impressions — it’s always a pleasure to receive feedback from players who recognize the efforts behind the scenes.
We’re delighted to hear that everything met your expectations and that the assistance provided was especially helpful. Joey will be truly pleased to know his support made a difference — we’ll make sure your appreciation reaches him directly.
Ensuring that every user feels well-guided and supported is central to what we do, and hearing such reflections from our players reinforces our commitment to service excellence.
We hope your future sessions continue to be just as smooth and enjoyable.
Warm regards,
LalaBet Casino Team
OPLICHTERS!!! SCAMMERS!!!!
OPLICHTERS!!!
Gebruik deze site alsjeblieft niet! Het is absurd. Oplichters.
Je stort geld, het wordt van je bankrekening afgeschreven, maar het verschijnt niet op je account? Geen reacties op e-mails, en mijn geld is weg — ik zie het nooit meer terug. Ze beweren dat het probleem bij de bank ligt? Nee, het probleem is jullie waardeloze site!
Ik won €1500, en ineens wordt mijn account geblokkeerd. Ik kan mijn gewonnen geld niet opnemen, maar zij mogen mijn storting wel houden?
OPLICHTERS!!!
——————————
SCAMMERS!!!
Please do not use this site! It’s absurd. Scammers.
You deposit money, it’s taken from your bank, but it doesn’t show up in your account? No replies to emails, and my money is gone — I’ll never see it again. They claim the problem is with the bank? No, the problem is your worthless site!
I won €1500, and suddenly my account is blocked. I can’t withdraw my winnings, but they get to keep my deposit?
SCAMMERS!!!!
3 August 2025
Unprompted review
Reply from Lala.bet
Dear R.,
We are very sorry that you have this impression and we sincerely want to understand your situation in detail in order to provide you with a clear and transparent explanation.
Please contact us via live chat on the website or send an email to our email address, using the email address that is registered to your account.
We always strive to resolve all issues as quickly as possible and in full compliance with our rules and security standards. We look forward to your contact to find a solution and return you to a positive gaming experience.
Warm regards,
LalaBet Casino Team
Is al good site and the operators and klao are…
Is al good site and the operators are Quick to handel your problem an kleo help me frendley and qwick and gratis games
5 August 2025
Unprompted review
Reply from Lala.bet
Dear Ricardo,
We truly appreciate you taking the time to share your thoughts with us. It’s always encouraging to hear from players who enjoy not only the platform itself but also the efficiency and friendliness of our support team.
Your kind words about Kleo have not gone unnoticed — she’ll be pleased to know her assistance made a positive impression. Prompt problem-solving and a genuinely supportive attitude are qualities we value deeply, and it’s wonderful to see them reflected in your experience.
We’re also glad to hear that you’re enjoying the complimentary games! We aim to offer a dynamic and rewarding environment where entertainment and service go hand in hand.
Thank you once again for your feedback. We’re grateful to have you as part of our community and look forward to keeping your experience just as smooth and enjoyable moving forward.
Warm regards,
LalaBet Casino Team
Really smooth process with deposits…
Really smooth process with deposits and…
Really smooth process with deposits and withdrawals Customer service really responsive too which you don’t normally get No issues with games loading
4 August 2025
Unprompted review
Reply from Lala.bet
Dear dmytro Shapovalov,
Thank you for taking the time to share such a well-rounded and encouraging review.
We’re particularly pleased to hear that both deposits and withdrawals were handled smoothly — this is an area we constantly monitor and optimize, knowing how essential a seamless transaction process is to player satisfaction. It’s also rewarding to know that our customer service team left a positive impression. Prompt and helpful support should never be the exception, and your feedback reassures us that we're holding to that standard.
We're equally glad that your gameplay experience was uninterrupted. Technical stability is the foundation of any enjoyable session, and it's great to hear that everything loaded without issue on your end.
Your experience reflects exactly what we strive for: reliability, responsiveness, and ease of use. We’ll continue building on this.
Warm regards,
LalaBet Casino Team
Nice friendly service
2 August 2025
Unprompted review
Reply from Lala.bet
Dear JK,
Thank you for sharing your impression — it’s always rewarding to hear when our service feels genuinely welcoming.
Behind each support interaction is a real person ready to assist, listen, and ensure that players like you feel at ease and well taken care of. “Friendly service” may sound simple, but for us, it reflects the heart of how we strive to treat every player — with respect, attention, and a human approach.
We hope your entire experience across the platform has been just as smooth and enjoyable. Wishing you continued enjoyment and good fortune!
Warm regards,
LalaBet Casino Team
I had a ticket with 8 games
I had a ticket with 8 games, 7 good and the last 1 was going on. I was watching it live, I won the match. When the match was done It says “lost”. They don’t wanna refund or anything. I would have won 4500€ but they dont give it to me!!
29 July 2025
Unprompted review
Reply from Lala.bet
Dear Yassin Bouhajra,
Thank you for sharing your feedback — we understand how disappointing it can feel when expectations around a bet aren’t met!
We’d like to clarify that all tickets are settled based on the official match result provided by our data partners. If your final selection was marked as “lost,” it means the result received officially after the game completion indicated a loss. Please note that watching a match live may not always reflect the final verified outcome, especially in close calls, delays, or corrections made after VAR or post-match reviews.
We always act transparently and follow clear procedures to ensure fairness. If you believe there has been any error in the settlement, we truly invite you to contact our support team with the ticket ID — we’re more than happy to investigate further and provide a full explanation.
We understand the amount involved was significant, and we assure you that we’re here to help and to clarify every detail of your bet. Your trust matters, and we’re always ready to review such cases carefully!
Warm regards,
LalaBet Casino Team
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