Contacted customer support to ask if I could buy new plastic seals for a 15 year old shower. I was told they were free, just had to pay post and packing. They arrived 2 days later. Fantastic custom... See more
Company replied
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Contacted customer support to ask if I could buy new plastic seals for a 15 year old shower. I was told they were free, just had to pay post and packing. They arrived 2 days later. Fantastic custom... See more
Company replied
Katie in customer services was so helpful and very efficient. Our quadrant shower is around 18 years old and all we have had to replace is door sills and bottom wheels. Would highly recommend Lakes S... See more
Company replied
We’ve had our Lakes shower unit for 15 years now and its still looking good. I’ve replaced the door seals, the door rollers do wear down and have needed replacing, which is not difficult. Their custo... See more
Company replied
item delivered promptly but unfortunately delivery driver left it at the wrong house where it laid for about four days as it is a holiday place. eventually found a bit battered and wet but contents o... See more
Lakes is a leading manufacturer & supplier of shower enclosures, doors and bath screens. View collections, request brochures & find stockists.
Alexandra Way, GL20 8NB, Tewkesbury, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
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This company is fantastic if u buy everything from them it will be very good quality. And the customer care is excellent.
Very pleased with my purchase , easy to order and delivered before the stated time.
Goods delivered as per specification promptly, and subsequent telephone query responded to positively, helpfully and effectively. Excellent company to deal with
Good products - solidly built of nice, substantial glass. The parts all fitted easily together. But it's the customer service that really impressed. Had a problem and a replacement was offered without quibble. It was even available the same day. Exactly what you need when you only have one shower!
I cannot rate this company highly enough. The after sales service is second to none. Thank you.
Goods arrived very quickly. Only 4 stars as no notice of dispatch received. In fact the goods arrived so quick I was still relaxed about the fact that I thought nothing had happened.
The parts ordered for my All Clear shower screen arrived 2 days after ordering them well packed and complete with fitting instructions. Excellent service Thank You
Good product to remove limescale stains on glass shower doors. Would be useful if they indicated exactly how much of the final product to use to coat the doors.
The delivery arrived that quick I couldn't believe it.
Seal was great, however the ends caps for the seal were different than the original ones and didn’t work.
Expensive bit of flexible shower kit. We’ve tried cheaper options but they are not as good as this from Lakes. Miles better solution.
From the initial phone call to the delivery of the two items purchased the process was professional efficient and very user friendly
Very satisfied and although the products are more expensive than anywhere else they are by far worth the money in product quality
Joy
After twelve months of several returns by the fitters, our Lakes shower and tray is still leaking.
It looks tatty, the coated glass is no longer clear, most of the 'metal' is coated plastic.
Avoid
Everything went well from ordering online to delivery. This was my second purchase from Lakes.
Quick service and delivery within a couple of days. Pricey product but will last for a couple of years. Coating gives up to 6 months protection.
Thanks
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