lactoferrin.co Reviews 3

Reply from lactoferrin.co

Updated Aug 8, 2025

Thank you for providing your order details so we could look into this for you.

We’re pleased to confirm that your order has now been delivered to your address in Los Angeles on August 6th at 12:39 PM. We’ve also reached out to you several times via email with updates, but it’s possible our messages may have ended up in your spam or junk folder, please check there in case you've missed them.

We understand your concern and frustration, and we're glad this has now been resolved. We’re always here to help, and encourage anyone with questions or concerns to contact us at customer@support.lactoferrin.co.

Thank you again for your patience.

Reply from lactoferrin.co

Updated Aug 8, 2025

Thank you for updating your review with your order number, your original post did not include enough information for us to properly investigate.

After reviewing your order, we can confirm that there has been extensive (and at times irregular) communication regarding this order. Your order was shipped and successfully delivered on June 2, 2025 at 2:42 PM EDT, with full tracking and clear photo evidence showing delivery to your front door and unit.

Given this, it's very concerning to see continued claims that the order was not delivered. You are fully aware of the tracking history and the delivery confirmation, so we find these accusations misleading.

Your statement that we did not respond to your emails is also false. Our team maintained active communication with you throughout, providing order confirmation, shipping details, delivery updates, and proof of delivery.

We also noted that you posted 4 - nearly identical one-star reviews across four other brands citing the same issue. Since we raised concerns about this, those reviews have since been removed, further raising doubts about the credibility of your claims.

To anyone reading this: We serve thousands of satisfied customers each month and take great pride in our customer service, transparency, and product quality. We are always available to resolve genuine issues and encourage open, honest communication.

If you ever have a concern, please contact us directly at customer@support.lactoferrin.co. We're here to help.

Reply from lactoferrin.co

Apr 22, 2025

Hi Melker,

We’re disappointed to see this review filled with personal attacks and misrepresentation of facts — though sadly, it reflects the aggressive tone you used throughout our customer service exchanges, which we respectfully called out at the time. That may well be the real reason behind this review.

To be clear: you shipped your order to an Airbnb and left before the parcel arrived. Rather than working with us toward a resolution, you filed a chargeback with your own bank and stopped communicating.

We are not able to — nor would we ever — send “fake evidence.” What we did provide was a very complete and transparent record of our communications from day one, along with verified shipping details, carrier information, timestamps, and receipts. This not only showed the expected and professional steps we took to fulfill your order, but also the tone and manner in which you chose to engage. Despite that, we stayed focused on resolving the matter professionally. Your bank ultimately sided with us — not because of “fake evidence,” but because the facts were clear.

As any responsible business would, we’ve since clarified our shipping policy to improve communication and prevent future misunderstandings of the basics. That said, your case was assessed according to YOUR bank’s process and the policy in place at the time of your order. Banks have these systems for a reason: to fairly evaluate claims based on evidence from both sides.

What’s most unfortunate is your attempt to discredit a business that’s genuinely working to help people — all for the sake of trying to “win” an argument. Integrity matters, and this review speaks more to yours than to ours.

We’ll continue to show up with honesty, care, and transparency — for the thousands of customers who trust and value what we do.

— The Lactoferrin Co. Team