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Lace & Favour Reviews 4,332

•
TrustScore 4.5 out of 5

4.6

Wedding Store
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Review summary

Created with AI, based on recent reviews

Evaluating 685 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often describing them as beautiful, well-made, and exactly as advertised, with many finding their perfect items for special occasions. The ordering process is consistently highlighted as easy, and the delivery service is noted for its speed and efficiency, with items arriving quickly and often beautifully packaged. Reviewers also appreciate the good communication throughout the order and delivery process, ensuring a smooth and satisfying experience. However, some customers experienced issues with product sizing, finding shoes either too small or too large even after sizing down, or receiving items that did not match the website's description. A few others also felt that the quality of some items was poor, or that packaging was insufficient, leading to damaged goods. There were also instances of incorrect items being sent or missing parts of an order, causing inconvenience and disappointment.

What people talk about most

Product

Clients share positive opinions on product quality, often describing items as beautiful, elegant, and... See more

Quality

People report positive experiences with quality, often describing products as good, excellent, and even... See more

Delivery service

Consumers find delivery service to be positive, with many impressed by the speed of delivery, often receiving... See more

Order

Users describe positive interactions with order, highlighting the ease of ordering and the promptness of... See more

Service

Reviewers consistently express satisfaction with the service, often describing it as excellent and prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My gorgeous shoes arrived quickly and were beautifully packed in a really lovely box. They fitted perfectly, looked amazing, and I can’t wait to wear them at my god - daughter’s wedding next week! Tha... See more

Rated 5 out of 5 stars

Had been looking for some time for handbag & shoes for a wedding & found this company by chance. Delighted with both products. Perfect fit & colour. Excellent quality & not too expensive. Fast deli... See more

Rated 5 out of 5 stars

The customer service is the best I’ve ever received from a company. I had an issue where one of the chains I’d received for my bridesmaids had a small but noticeable knot in it, that I couldn’t re... See more

Rated 5 out of 5 stars

Found my wedding shoes on this site. Great sale price with good choice of sizes (including half sizes). Was also tempted by their great range of accessories. Easy to order and fast delivery by DPD. Ke... See more

Company details

  1. Wedding Store
  2. Boutique
  3. Bridal Shop
  4. Fashion Accessories Store
  5. Wedding Service

Written by the company

Discover the UK's largest selection of bridal accessories both online and in-store. Lace & Favour offers a one stop shop for everything but the dress with worldwide delivery. At Lace & Favour, we never forget how important your wedding day is. Every bride can be sure that shopping with us for your special day will be the pleasure you deserve. To this day, we remain a family run business, all with the same enthusiasm and love for our brides.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 4 out of 5 stars

Would buy again.

The shoes were exactly as described and absolutely beautiful, unfortunately they just didn't end up being THE shoes I wanted for my wedding. The return process afterwards was easy and the money was back in my account shortly after they received them for inspection, the only downside was that I did have to pay a little bit to ship the shoes back because of my location, but it was still a very reasonable cost.

19 January 2026
Rated 5 out of 5 stars

I ordered all the way from Australia…

I ordered all the way from Australia and had a wonderful experience. The team had gone above and beyond, even photographing the 2 pairs i was considering side by side for my comparison.
My beautiful bridal shoes arrived within a week and the team were super helpful responding to me to advise on sizing.
10/10 service and experience!

1 May 2026
Rated 5 out of 5 stars

Excellent customer service

I had to pre-order some lace sleeve as they had sold out, customer service were brilliant with communicating the lead time and expected date. They asked me what date my wedding was and assured me they’d be ready and delivered in time, which they were! I received the sleeves about 40 days before the wedding and they are beautiful, really happy with the service provided

11 May 2026
Rated 5 out of 5 stars

Perfect service

Perfect service, ordered and received my shoes really quickly. They are perfect, so comfy. I just love them and cant wait to wear them with my Mother of the Bride outfits.

6 May 2026
Unprompted review

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