My gorgeous shoes arrived quickly and were beautifully packed in a really lovely box. They fitted perfectly, looked amazing, and I can’t wait to wear them at my god - daughter’s wedding next week! Tha... See more
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Review summary
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Reviews shaping this summary
Had been looking for some time for handbag & shoes for a wedding & found this company by chance. Delighted with both products. Perfect fit & colour. Excellent quality & not too expensive. Fast deli... See more
The customer service is the best I’ve ever received from a company. I had an issue where one of the chains I’d received for my bridesmaids had a small but noticeable knot in it, that I couldn’t re... See more
Found my wedding shoes on this site. Great sale price with good choice of sizes (including half sizes). Was also tempted by their great range of accessories. Easy to order and fast delivery by DPD. Ke... See more
Company details
Written by the company
Discover the UK's largest selection of bridal accessories both online and in-store. Lace & Favour offers a one stop shop for everything but the dress with worldwide delivery. At Lace & Favour, we never forget how important your wedding day is. Every bride can be sure that shopping with us for your special day will be the pleasure you deserve. To this day, we remain a family run business, all with the same enthusiasm and love for our brides.
Contact info
Unit D1 Swallow Business Park, Diamond Drive, BN27 4EL, Lower Dicker, United Kingdom
- 01892 667571
- sales@laceandfavour.com
- laceandfavour.com
4.6
Excellent
4K reviews
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Reply from Lace & Favour
We appreciate your kind words.
Reply from Lace & Favour
We are so glad you are happy with your order! Thank you for your kind words.
Customer care and quality of items
9 June 2026
Lovely product
Lovely product, good service by Lace & Favour, sadly let down by delivery company.
26 May 2026
The delivery was fast and effective
The delivery was fast and effective. The shoes are perfect!!! I love them very much, soft and elegant. I choose a green color that enhanced my outfit. At the wedding they were comfortable.
23 May 2026
Mother of the groom..
This is the second pair I have purchased. The first pair I had to return. No problems and quickly refunded. The delivery was quick and the shoes are gorgeous and so comfortable.
27 May 2026
Very happy with process from web search…
Very happy with process from web search to delivery and the products received were beautiful quality items.
26 May 2026
Easy sight to use
Easy sight to use. Items arrived quickly and packaged well. Good quality products. Would use again.
2 June 2026
Unprompted review
Gorgeous shoes!
My gorgeous shoes arrived quickly and were beautifully packed in a really lovely box. They fitted perfectly, looked amazing, and I can’t wait to wear them at my god - daughter’s wedding next week! Thanks so much, I’ll definitely be ordering from you again xx
26 May 2026
Very pleased
Lace and Favour were extremely easy to order from, arrived very well packaged. The shoes are perfect.
1 June 2026
Unprompted review
Received beautiful deco
Received beautiful deco - style shoes. Really happy with them. Beautiful quality. Arrived very promptly, well packed.
11 May 2026
Great Shopping Experience
I found the perfect shoes for my daughter’s wedding on Lace & Favour’s website, with a generous discount for a first order. They are fabulous quality and a super comfortable fit. Despatch was extremely quick & shoes well pacakaged. I highly recommend Lace& Favour for a great shopping experience
20 May 2026
Unprompted review
Wedding veil
The order arrived promptly and was of excellent quality. The veil was beautiful. Unfortunately my daughter is only 5ft 2 and she felt the veil was too long and so we have had to return it. She has since ordered another one from your company and is really pleased with it.
20 May 2026
Accurate online description and imaging
Easy to order. Swift delivery. Good online imaging.
5 May 2026
DO NOT BUY
DO NOT BUY!
The quality of these shoes are horrendous. I had to change out of the heels I purchased half way through my wedding. Having complained through their customer service they admitted that although the shoes were ‘damaged’ that this was expected and are meant to be worn once. Save your money and run
23 May 2026
Unprompted review
Please call back
Unfortunately having left a couple of voice messages no one ever rang back, which was a bit frustrating as I needed help for my daughter’s wedding which is next month ! Thankfully I eventually found something to work from the website , but a human on the phone would have saved fair bit of stress ! Otherwise all the products are fabulous and we are extremely happy with all the hair accessories we have bought x all beautifully made and packaged
19 May 2026
Comfortable shoes
Comfortable shoes, very beautiful and worth the price. Order arrived quickly.
21 May 2026
Unprompted review
I ordered a handbag but open arrival…
I ordered a handbag but open arrival the colour was very different to my expectation. I would be disappointed if expected to cover original delivery but they charged an additional fee to return. I do not feel this is at all clear and not how other companies manage returns. In total the entire bad experience has cost me £8.45.
15 May 2026
Unprompted review
Reply from Lace & Favour
Hi Vivien,
Please note that refunds for returned items will be processed excluding any original delivery fees, if applicable. Additionally, a £3.50 deduction will be made to cover the cost of the prepaid return label, should it be used to send your order back to us.
You can find this information on our Returns and Exchanges page at the following link: https://www.laceandfavour.com/returns/
I hope this helps!
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