Label Source Reviews 1,486

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its professionalism, reliability, and efficiency, highlighting the quick and smooth selling process. Many people appreciate the fast authentication and payment, often receiving funds within a few days of sending their items. The communication is frequently described as excellent, keeping customers informed at every stage. However, some customers were dissatisfied with the product descriptions, noting discrepancies between the advertised condition and the actual state of items received, such as scratches, damage, or cleanliness issues. The cost of postage and delivery speed were also occasional concerns for some, while others felt that the offers for selling their items were too low, especially compared to the resale value on the company's own platform.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers are thrilled with their... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick response times, seamless... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction with low offers for... See more

Payment

Customers had positive experiences with payment. Many reviewers praise the speed and efficiency of the... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the speedy delivery, with some... See more

Based on these reviews

Rated 4 out of 5 stars

The item is as described and it has been delivered as promised the next day. The cost of postage is on a higher end and the LV trainers I purchased where just put in an average box in the plastic bag.... See more

Rated 5 out of 5 stars

"Lola is the best and presents the TikTok lives with ease, making it look easy when it's a tough role and you can see people. Lola is what makes the lives—she is infectious and so friendly, with a gre... See more

Rated 5 out of 5 stars

Professional and reliable! Was sceptical as it was the first time I sell to them and the whole process seems too good to be true! I received a cash offer and sent them my Dior bag and within a few day... See more

Rated 5 out of 5 stars

To be completely honest, you will probably get more money selling your item elsewhere. However, if you are in a rush and need a quick sale and are happy to take less than expected then label source ca... See more

Rated 3 out of 5 stars

Overall easy enough to send item off unfortunately my item didn’t pass authentication and they charge £20 to return item so bear this in mind! I didn’t pay it as why would I want it back if it’s not r... See more

Company replied

Rated 5 out of 5 stars

Once again thank you label source , have sold over 50 items to you , from start to finish everything is quick , easy & smooth , payment is very quick , highly highly recommend if you are looking to se... See more

Rated 5 out of 5 stars

Still shocked and surprised at just how quick and efficient the whole selling process took. Sold a couple of Canada Goose jackets to label source and within submitting my items online to actually rece... See more

Rated 5 out of 5 stars

Selling with label source couldn’t be more easy… drop the parcel down to the post office, money into my account just a few days later. Thank you so much for your service, will definitely sell with yo... See more

Rated 5 out of 5 stars

The whole experience with Label Source was faultless . I had never sold anything with this company and initially I was anxious about the process . Absolutely perfect from posting to payout . I was kep... See more

Rated 5 out of 5 stars

Fantastic! uploaded pictures on the saturday got an offer on the monday i sent item the following day & then had money in my bank by thursday Such a fast & easy process would highly recommend 5*

Rated 5 out of 5 stars

Been selling to label source for a while and i really love the service. They tend to offer better than other places and they’re very fast with processing payments once items have been authenticated. D... See more

Rated 3 out of 5 stars

I was abit dissapointed when my bag arrived. As it was pushed into a small box and was half covered in a plastic bag and the other half was exposed. For what I paid for the bag it would have been n... See more

Rated 5 out of 5 stars

I sold a Canada Goose jacket with Label Source, and the entire process was seamless! I sent the jacket and within 2 days the item had been authenticated, and the money was paid into my account. The... See more

Rated 1 out of 5 stars

I tried to sell my Burberry jacket by filling out the form and selecting the brand from the dropdown menu then the item type. However, I received a response saying: “Thanks for your submission. Unfo... See more

Rated 5 out of 5 stars

Bought a high end bag, excellent service postage and product. Unfortunately, the bag wasn’t right for me and I had a smooth refund process. Customer service was exceptional and I would definitely sho... See more

Rated 1 out of 5 stars

AVOID ORDERING FROM HERE AT ALL COSTS. ordered a Alma bb bag from here after it was described as “immaculate condition” on their live. When it arrived, it had multiple scratches, marks, tarnished ha... See more

Rated 1 out of 5 stars

sent images of my almost‑new Canada Goose jacket to three companies. Two of them came back with sensible, fair offers. This company, however, offered a figure that was frankly insulting — over £1... See more

Company replied

Rated 5 out of 5 stars

Very pleased with all my offers etc , everything very easy to do , I’ve now sold around 20 items , this time pay out was very prompt , within a couple of days which is appreciated. Will definitely use... See more

Rated 2 out of 5 stars

Used LS many times to buy and sell, offer prices are low but easy process if you accept. Recently purchased a Prada Khaki Gilet from there eBay store, and its failed authentication with eBay so ha... See more

Rated 5 out of 5 stars

I have read many negative comments especially on FB. My experience was very positive. The bag I bought is authentic and I received the next day. Very happy with my purchase and the process.

Rated 5 out of 5 stars

Great service. You upload a few pics, they send a decent offer, free & easy postage option. And a few days later the items been delivered and verified with money in the bank the very same day. Submitt... See more

Rated 5 out of 5 stars

Sold two separate items now and will definitely sell more in the future, very simple with home collection and funds sent swiftly aswell. Would definitely recommend.

Rated 5 out of 5 stars

Offered a good price, they were quick to respond with an offer, sent a postage label and once they received and reviewed the item they were quick to pay out the offered amount.

Rated 5 out of 5 stars

I bought a LV locky bb in brand-new condition,never worn. I’m very happy with my purchase. I will definitely recommend it to everyone I know.Thank you

Rated 5 out of 5 stars

I’ll be honest I thought this was going to be hassle. How wrong I was. Sent images. Offer came next day. Accepted and pre paid post label sent. Dispatched item. Email to advise they had received it. M... See more

Rated 5 out of 5 stars

I recently ordered a Dior jumper from Label Source and I couldn’t be happier with my experience. From start to finish, the service was absolutely fantastic – professional, smooth, and reliable. Th... See more

Rated 5 out of 5 stars

Excellent service and good price. Posted Saturday, they received Monday and I was paid on Tuesday. Will def use again - well done

Rated 5 out of 5 stars

Nice, simple and stress free hassle system to follow in order to submit my item and payment was on time, the same amount as the offer accepted (which is rare at similar businesses in my experience) an... See more

Rated 4 out of 5 stars

Authentic products at fairly reasonable prices but had to have jacket cleaned after spending £700 on it, would expect that to be done before selling.

Rated 5 out of 5 stars

Ordered a unworn bag at an amazing price. Delivered next day with Original receipt. Amazing so thrilled with my beautiful new bag. Cost less than 20% retail and is brand new. Can for wrong. It's mor... See more

Rated 5 out of 5 stars

Excellent shopping experience. I have bought and sold several items with no issues at all, and will continue shopping with them. Thank you.

Rated 5 out of 5 stars

Quick great service, simple as accept offer, package up and await payment. They are very quick to message and keep you in the loop of the process.

Rated 5 out of 5 stars

Quick delivery, there was a big rip on the inside arm that wasn’t mentioned but can’t complain for the price👍🏻

Rated 5 out of 5 stars

I had a really good experience with LabelSource. I sold them my vintage Chanel bag. I was offered what I felt like a good price for the bag. They received the item from one day to the next, and the pa... See more

Rated 5 out of 5 stars

5* experience, super quick and efficient. Literally sen the money as soon as they receive your item. Amazing thank you

Rated 1 out of 5 stars

Tomorrow will be 9 weeks since I have sent my item, and still it wasn’t resolved. No proof of claim being open, apparently insurance company is not supporting label they have provided (even t... See more

Rated 5 out of 5 stars

Very pleased with the condition of my item and speedy delivery Delivery costs were a little high for such a small item but overall I would recommend and use again

Rated 2 out of 5 stars

The processing time is one of the worse I experienced. After receiving my items it takes 5 days to update the website and if your item needs authentication add another 3- 4 days and once thst is done... See more

Rated 1 out of 5 stars

Unfortunately, my first purchase was a disaster. I ordered a pair of shoes. Description did not say the soles are damaged and sides are practically splitting apart. I returned it immediately 1st cl... See more

Rated 5 out of 5 stars

Excellent as always , it’s the only place I will sell my items . Very quick payout which for me is important , over nearly sold 50 items now & am more than happy with the service Thank you Sarah

Rated 5 out of 5 stars

Very prompt payments and good communication. If you need a quick sale for your designer items then this is the place to go

Rated 5 out of 5 stars

Fantastic experience that I would recommend to anyone. Great, speedy, communication and service. As promised, i was paid the day after my bag was received and checked .

Rated 1 out of 5 stars

Advertise as next day delivery “UK next day delivery (Mon-Sat delivery, for orders placed before 2pm, Royal Mail Tracked and Signed For) £6.99” but they never send it next day and when you message t... See more

Company replied

Rated 1 out of 5 stars

I sent my items to them about 6 days ago. They advertise a 24 hour turn around from when they receive the item to when they pay out but I didn't receive no update on the order until today. Today they... See more

Rated 5 out of 5 stars

Money arrived promptly.. I’m not a pro on valuations but I feel like I got a very fair offer. Maybe for others it’d be low but I got my product on discount anyway so it was good for me.

Rated 5 out of 5 stars

Amazing company super fast service my item to sell was sent and authenticated and money paid straight into my bank all within 1 working day!

Rated 1 out of 5 stars

Just offered me £5 for a fear of god essentials trench coat. Also offered me £5 for a burberry hoodie even though they resell them for £150+. Absolute scammers not sure how they are even still running... See more

Company replied

Rated 1 out of 5 stars

Sent them multiple designer bags, shoes and accessories. Some brand new in box The offer prices were an insult. Don’t waste your time if you want a decent offer for your designer items. I understand t... See more

Company replied

Rated 5 out of 5 stars

Excellent experience, the delivery was next day, I love my purchase and it was a good price BNWT. No complaints, happy days


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Online Marketplace
  4. Used Clothing Store

Written by the company

As the UK’s destination for authenticated, pre-owned designer items and fashion, we lead the luxury resale market with unmatched experience. Trusted by over 100,000 customers and recirculating more than 30,000 items annually, we bring expertise and commitment to every transaction. Our instant cash service provides a quick and seamless way to sell your designer pieces, and our curated collection features 50+ of the world’s most iconic brands, including Moncler, Prada, Louis Vuitton, Gucci, Dior and more. Shop and sell with confidence, knowing authenticity is at the core of everything we do.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 49% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Selling and buying

Selling experience:
This was my third time selling to Label Source, and once again the customer service was excellent. The lady who handles the quotes is a real asset to the business — always polite, professional, and extremely knowledgeable about brands. The response time for my quote was very quick, and any questions I had were answered the same day. If you’re looking for a fast, hassle-free sale and don’t have the time to sell items individually, I’d highly recommend Label Source. Payment was made the same day the final item was authenticated, which was great.
Buying experience:
This was my first time purchasing from Label Source. I saw a bag on their website and had quite a few questions, so I emailed them and received a response within half an hour — much quicker than expected. I had several follow-up questions, all of which were answered in detail, including information about the bag’s condition and history. I also did my own research, and everything matched perfectly. As an added bonus, I saved some money buying directly from their online store rather than their eBay page, where I initially found the bag.
Shipping:
Shipping was next-day delivery, and the bag was packed securely. No complaints at all.
Overall:
The buying process was excellent, and customer service played a big part in my decision to purchase from Label Source. The service seems to improve every time I use them. I’ve never had a negative experience, so it would have been hard to impress me further — but this time I genuinely was. The politeness, fast turnaround, and clear updates really stood out.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Top purchase for Great price

Top purchase for Great price, I messed up by putting wrong address on (apologies) it was then sent back and they sent it out for me again without double charging which I appreciate.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Found this company on Instagram. So easy to use. Have been holding on to my bags for years, not knowing where to sell them. Got a good price for them. Would recommend them.

21 January 2026
Unprompted review
Rated 2 out of 5 stars

Used LS many times to buy and sell

Used LS many times to buy and sell, offer prices are low but easy process if you accept.

Recently purchased a Prada Khaki Gilet from there eBay store, and its failed authentication with eBay so had a refund. Not sure the checks are actually that thorough on the stock they are buying in cheap and selling for high profit margins. Worrying times when previous purchases have been through the website and had no third party authentication.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Canada goose chilliwack jacket

The Canada goose I purchased was as new in great condition and a very good price, I was mistaken in my size and had to send it back, label source was very understanding and refunded the money immediately, I will purchase from this company again and recommend to all my friends, many thanks.

16 January 2026
Unprompted review
Rated 4 out of 5 stars

Packaging posted item needs improvement.

The item is as described and it has been delivered as promised the next day. The cost of postage is on a higher end and the LV trainers I purchased where just put in an average box in the plastic bag. Although I do understand the original package was not included but the package provided by the Label Source sending top designer item would have been better for the price of postage.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Happy buyer

I have read many negative comments especially on FB. My experience was very positive. The bag I bought is authentic and I received the next day. Very happy with my purchase and the process.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

5* experience

5* experience, super quick and efficient. Literally sen the money as soon as they receive your item. Amazing thank you

13 January 2026
Unprompted review

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