Label Source Reviews 1,486

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its professionalism, reliability, and efficiency, highlighting the quick and smooth selling process. Many people appreciate the fast authentication and payment, often receiving funds within a few days of sending their items. The communication is frequently described as excellent, keeping customers informed at every stage. However, some customers were dissatisfied with the product descriptions, noting discrepancies between the advertised condition and the actual state of items received, such as scratches, damage, or cleanliness issues. The cost of postage and delivery speed were also occasional concerns for some, while others felt that the offers for selling their items were too low, especially compared to the resale value on the company's own platform.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers are thrilled with their... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick response times, seamless... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction with low offers for... See more

Payment

Customers had positive experiences with payment. Many reviewers praise the speed and efficiency of the... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the speedy delivery, with some... See more

Based on these reviews

Rated 4 out of 5 stars

The item is as described and it has been delivered as promised the next day. The cost of postage is on a higher end and the LV trainers I purchased where just put in an average box in the plastic bag.... See more

Rated 5 out of 5 stars

"Lola is the best and presents the TikTok lives with ease, making it look easy when it's a tough role and you can see people. Lola is what makes the lives—she is infectious and so friendly, with a gre... See more

Rated 5 out of 5 stars

Professional and reliable! Was sceptical as it was the first time I sell to them and the whole process seems too good to be true! I received a cash offer and sent them my Dior bag and within a few day... See more

Rated 5 out of 5 stars

To be completely honest, you will probably get more money selling your item elsewhere. However, if you are in a rush and need a quick sale and are happy to take less than expected then label source ca... See more

Rated 3 out of 5 stars

Overall easy enough to send item off unfortunately my item didn’t pass authentication and they charge £20 to return item so bear this in mind! I didn’t pay it as why would I want it back if it’s not r... See more

Company replied

Rated 5 out of 5 stars

Once again thank you label source , have sold over 50 items to you , from start to finish everything is quick , easy & smooth , payment is very quick , highly highly recommend if you are looking to se... See more

Rated 5 out of 5 stars

Still shocked and surprised at just how quick and efficient the whole selling process took. Sold a couple of Canada Goose jackets to label source and within submitting my items online to actually rece... See more

Rated 5 out of 5 stars

Selling with label source couldn’t be more easy… drop the parcel down to the post office, money into my account just a few days later. Thank you so much for your service, will definitely sell with yo... See more

Rated 5 out of 5 stars

The whole experience with Label Source was faultless . I had never sold anything with this company and initially I was anxious about the process . Absolutely perfect from posting to payout . I was kep... See more

Rated 5 out of 5 stars

Fantastic! uploaded pictures on the saturday got an offer on the monday i sent item the following day & then had money in my bank by thursday Such a fast & easy process would highly recommend 5*

Rated 5 out of 5 stars

Been selling to label source for a while and i really love the service. They tend to offer better than other places and they’re very fast with processing payments once items have been authenticated. D... See more

Rated 3 out of 5 stars

I was abit dissapointed when my bag arrived. As it was pushed into a small box and was half covered in a plastic bag and the other half was exposed. For what I paid for the bag it would have been n... See more

Rated 5 out of 5 stars

I sold a Canada Goose jacket with Label Source, and the entire process was seamless! I sent the jacket and within 2 days the item had been authenticated, and the money was paid into my account. The... See more

Rated 1 out of 5 stars

I tried to sell my Burberry jacket by filling out the form and selecting the brand from the dropdown menu then the item type. However, I received a response saying: “Thanks for your submission. Unfo... See more

Rated 5 out of 5 stars

Bought a high end bag, excellent service postage and product. Unfortunately, the bag wasn’t right for me and I had a smooth refund process. Customer service was exceptional and I would definitely sho... See more

Rated 1 out of 5 stars

AVOID ORDERING FROM HERE AT ALL COSTS. ordered a Alma bb bag from here after it was described as “immaculate condition” on their live. When it arrived, it had multiple scratches, marks, tarnished ha... See more

Rated 1 out of 5 stars

sent images of my almost‑new Canada Goose jacket to three companies. Two of them came back with sensible, fair offers. This company, however, offered a figure that was frankly insulting — over £1... See more

Company replied

Rated 5 out of 5 stars

Very pleased with all my offers etc , everything very easy to do , I’ve now sold around 20 items , this time pay out was very prompt , within a couple of days which is appreciated. Will definitely use... See more

Rated 2 out of 5 stars

Used LS many times to buy and sell, offer prices are low but easy process if you accept. Recently purchased a Prada Khaki Gilet from there eBay store, and its failed authentication with eBay so ha... See more

Rated 5 out of 5 stars

I have read many negative comments especially on FB. My experience was very positive. The bag I bought is authentic and I received the next day. Very happy with my purchase and the process.

Rated 5 out of 5 stars

Great service. You upload a few pics, they send a decent offer, free & easy postage option. And a few days later the items been delivered and verified with money in the bank the very same day. Submitt... See more

Rated 5 out of 5 stars

Sold two separate items now and will definitely sell more in the future, very simple with home collection and funds sent swiftly aswell. Would definitely recommend.

Rated 5 out of 5 stars

Offered a good price, they were quick to respond with an offer, sent a postage label and once they received and reviewed the item they were quick to pay out the offered amount.

Rated 5 out of 5 stars

I bought a LV locky bb in brand-new condition,never worn. I’m very happy with my purchase. I will definitely recommend it to everyone I know.Thank you

Rated 5 out of 5 stars

I’ll be honest I thought this was going to be hassle. How wrong I was. Sent images. Offer came next day. Accepted and pre paid post label sent. Dispatched item. Email to advise they had received it. M... See more

Rated 5 out of 5 stars

I recently ordered a Dior jumper from Label Source and I couldn’t be happier with my experience. From start to finish, the service was absolutely fantastic – professional, smooth, and reliable. Th... See more

Rated 5 out of 5 stars

Excellent service and good price. Posted Saturday, they received Monday and I was paid on Tuesday. Will def use again - well done

Rated 5 out of 5 stars

Nice, simple and stress free hassle system to follow in order to submit my item and payment was on time, the same amount as the offer accepted (which is rare at similar businesses in my experience) an... See more

Rated 4 out of 5 stars

Authentic products at fairly reasonable prices but had to have jacket cleaned after spending £700 on it, would expect that to be done before selling.

Rated 5 out of 5 stars

Ordered a unworn bag at an amazing price. Delivered next day with Original receipt. Amazing so thrilled with my beautiful new bag. Cost less than 20% retail and is brand new. Can for wrong. It's mor... See more

Rated 5 out of 5 stars

Excellent shopping experience. I have bought and sold several items with no issues at all, and will continue shopping with them. Thank you.

Rated 5 out of 5 stars

Quick great service, simple as accept offer, package up and await payment. They are very quick to message and keep you in the loop of the process.

Rated 5 out of 5 stars

Quick delivery, there was a big rip on the inside arm that wasn’t mentioned but can’t complain for the price👍🏻

Rated 5 out of 5 stars

I had a really good experience with LabelSource. I sold them my vintage Chanel bag. I was offered what I felt like a good price for the bag. They received the item from one day to the next, and the pa... See more

Rated 5 out of 5 stars

5* experience, super quick and efficient. Literally sen the money as soon as they receive your item. Amazing thank you

Rated 1 out of 5 stars

Tomorrow will be 9 weeks since I have sent my item, and still it wasn’t resolved. No proof of claim being open, apparently insurance company is not supporting label they have provided (even t... See more

Rated 5 out of 5 stars

Very pleased with the condition of my item and speedy delivery Delivery costs were a little high for such a small item but overall I would recommend and use again

Rated 2 out of 5 stars

The processing time is one of the worse I experienced. After receiving my items it takes 5 days to update the website and if your item needs authentication add another 3- 4 days and once thst is done... See more

Rated 1 out of 5 stars

Unfortunately, my first purchase was a disaster. I ordered a pair of shoes. Description did not say the soles are damaged and sides are practically splitting apart. I returned it immediately 1st cl... See more

Rated 5 out of 5 stars

Excellent as always , it’s the only place I will sell my items . Very quick payout which for me is important , over nearly sold 50 items now & am more than happy with the service Thank you Sarah

Rated 5 out of 5 stars

Very prompt payments and good communication. If you need a quick sale for your designer items then this is the place to go

Rated 5 out of 5 stars

Fantastic experience that I would recommend to anyone. Great, speedy, communication and service. As promised, i was paid the day after my bag was received and checked .

Rated 1 out of 5 stars

Advertise as next day delivery “UK next day delivery (Mon-Sat delivery, for orders placed before 2pm, Royal Mail Tracked and Signed For) £6.99” but they never send it next day and when you message t... See more

Company replied

Rated 1 out of 5 stars

I sent my items to them about 6 days ago. They advertise a 24 hour turn around from when they receive the item to when they pay out but I didn't receive no update on the order until today. Today they... See more

Rated 5 out of 5 stars

Money arrived promptly.. I’m not a pro on valuations but I feel like I got a very fair offer. Maybe for others it’d be low but I got my product on discount anyway so it was good for me.

Rated 5 out of 5 stars

Amazing company super fast service my item to sell was sent and authenticated and money paid straight into my bank all within 1 working day!

Rated 1 out of 5 stars

Just offered me £5 for a fear of god essentials trench coat. Also offered me £5 for a burberry hoodie even though they resell them for £150+. Absolute scammers not sure how they are even still running... See more

Company replied

Rated 1 out of 5 stars

Sent them multiple designer bags, shoes and accessories. Some brand new in box The offer prices were an insult. Don’t waste your time if you want a decent offer for your designer items. I understand t... See more

Company replied

Rated 5 out of 5 stars

Excellent experience, the delivery was next day, I love my purchase and it was a good price BNWT. No complaints, happy days


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Online Marketplace
  4. Used Clothing Store

Written by the company

As the UK’s destination for authenticated, pre-owned designer items and fashion, we lead the luxury resale market with unmatched experience. Trusted by over 100,000 customers and recirculating more than 30,000 items annually, we bring expertise and commitment to every transaction. Our instant cash service provides a quick and seamless way to sell your designer pieces, and our curated collection features 50+ of the world’s most iconic brands, including Moncler, Prada, Louis Vuitton, Gucci, Dior and more. Shop and sell with confidence, knowing authenticity is at the core of everything we do.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Replied to 49% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Not received anything

I’ve sent them 2 jumpers and still
Haven’t not received any confirmation or money sent to my account and feels like I’ve been robbed

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid! - response to their reply

This is my response to your reply to my review and what appears to be an attempt at damage control.

I will not be allowing this matter to be minimised or reframed.

For clarity, the bag has now been authenticated by Bababebi, widely regarded within the Hermès resale market as one of the most trusted specialist authenticators for Hermès. This directly challenges the implication that your Entrupy result is definitive or beyond question.

More importantly, I have clear photographic evidence of the bag’s condition prior to sending it to you. I took detailed photographs before dispatch, and these were provided to you via WhatsApp on Wednesday 11th. Those images show the bag without the creasing that is now present.

There are now visible creases on the leather. You are fully aware that structural creasing on a Mini Kelly directly impacts resale value. In the Hermès secondary market, condition is everything. This is not a “minor handling mark”. It is damage that affects value.

You continue to reference shipping costs and the Entrupy fee as though they are concessions. I have requested the shipping invoice you repeatedly rely upon, and it has not been provided. I will not let you keep using this against me, as it is now the 5th time you have tried to use it against me.

You state you are happy to address matters directly. I emailed and sent WhatsApp messages on Wednesday 11th and received no response. I have screenshots confirming this. It is not accurate to claim openness to resolution while ignoring communication.

Regarding packaging, placing a box inside another box without proper protective material such as bubble wrap does not amount to secure packaging for a high-value luxury item. Transit risk does not remove your duty of care while the item is under your control.

The position is simple: the bag left me in one condition and returned in another. I have proof of that.

I will not be letting this matter go.

16 February 2026
Unprompted review
Rated 1 out of 5 stars

Insulting Offer – Don’t Waste Your Time

sent images of my almost‑new Canada Goose jacket to three companies. Two of them came back with sensible, fair offers. This company, however, offered a figure that was frankly insulting — over £130 lower than the others.

I fully understand they’re under no obligation to buy my item, but if they’re not interested, a simple email saying so would be far more respectful than sending such a lowball offer.

The experience has annoyed me enough to leave this review. Don’t waste your time here — there are far better companies out there, such as Common Cultured, who actually give realistic prices.

16 February 2026
Unprompted review
Label Source logo

Reply from Label Source

Hi Mark,

Thank you for taking the time to share your feedback.

I’m really sorry to hear that our offer on your Canada Goose jacket left you feeling frustrated. That certainly isn’t the experience we want anyone to have. We completely understand that if you were hoping for a different figure, our valuation may have felt disappointing.

Our offers are based on what we know we can realistically achieve in the current resale market, taking into account demand for that specific model, size, condition and how similar pieces are performing for us at the time. We also have to factor in the costs involved in authentication, processing, photography, storage and selling. We always aim to be fair and consistent, even if that sometimes means our offer is not what someone was expecting.

There is absolutely no obligation to accept any offer we make, and we would never expect you to proceed if it does not feel right for you. Many sellers explore different options before deciding what works best for them, and we genuinely respect that.

We are sorry if the valuation shaped a negative opinion of us as a business. That is never our intention. We do wish you the very best with the resale of your jacket and appreciate that you gave us the opportunity to quote.

Kind Regards,
Label Source

Rated 5 out of 5 stars

I’ll be honest I thought this was going…

I’ll be honest I thought this was going to be hassle. How wrong I was. Sent images. Offer came next day. Accepted and pre paid post label sent. Dispatched item. Email to advise they had received it. Money was in bank next day. Simple and easy. Would 100% recommend. Very pleased. Thank you

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, the process was great and easy for me to understand and go through. I’d definitely use Label Source to sell too again and even to buy from. Thank you again!

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Brought items which always come really…

Brought items which always come really quickly. Sold some items back recently. 3 was processed quickly however 2 had revised offers sent which I accepted straight away but been in processing status since this morning. Don't know if this is a glitch or not 😔. Will I ever get my money, who knows.ZX185779

2 February 2026
Unprompted review
Label Source logo

Reply from Label Source

Hi Sara,

Thank you for your review and for continuing to both buy and sell with us, we really appreciate it.

Just to clarify how revised offers work. When a revised offer is made, we allow a short window of time for the seller to either accept or decline it. We do this intentionally because a revised offer often means a change in condition or valuation, and we understand sellers may need a moment to properly consider their decision before proceeding.

Once accepted, the item then moves to the next processing stage. There can sometimes be a short delay between acceptance and final payout while the system updates and the team completes the final checks.

Looking at your account, I can see that you have been paid for all processed items. If there is anything specific you feel is outstanding or if a payment hasn’t reached you, please contact us directly with the details and we will look into it immediately for you.

We’re always happy to help and make sure everything is resolved quickly.

Thank you again for choosing Label Source.

Rated 1 out of 5 stars

Don’t waste your time

Sent them multiple designer bags, shoes and accessories. Some brand new in box The offer prices were an insult. Don’t waste your time if you want a decent offer for your designer items. I understand they need to make a profit however the offer prices are ridiculous.

3 February 2026
Unprompted review
Label Source logo

Reply from Label Source

Hi Gemma,

Thank you for taking the time to leave a review and share your experience.

We’re genuinely sorry to hear that you felt our offers were disappointing, especially after sending in multiple designer bags, shoes and accessories, including brand new items. We understand that when you part with high value pieces, you expect an offer that feels worthwhile.

Our buying prices are based on a range of factors including current resale demand, seasonality, brand performance, condition, historical sell through data and our existing stock levels. Even brand new in box items do not always achieve close to retail value on the secondary market, and our offers reflect both the real time resale market and the costs involved in providing our service.

As a full service resale business, we cover authentication, inspection, professional photography, storage, marketing, marketplace fees, payment processing fees and customer service, as well as the risk of returns and unsold inventory. Our model is designed to offer speed and convenience for sellers who prefer a quick, hassle free payout rather than managing listings and negotiations themselves.

That said, there is absolutely no obligation to accept any offer we make. Every seller is free to decline if the price does not meet their expectations, and we completely respect that you may choose to explore other options if they better suit you.

We’re sorry if this experience shaped a negative opinion of us, and we truly wish you the very best with the resale of your items.

Kind Regards,
Label Source

Rated 1 out of 5 stars

Underhanded system

The first time I sent a bag they offered an okay price it was A well kept Louis Vuitton Alma they received it they
repriced it extremely low asked for it back. My niece took it to a London store they gave her over £500 . I sent last week a lovely Mulberry Bayswater in really good condition I look after my bag again they reduced by 2/3 thirds and offering £50 so insulting and now asking £20 to return it ……they don’t address my complaints any reputable firm would do ….as I declared the condition and sent ample pictures they should return without post able cost. They make up the rules ……because this has angered me the underhanded ploy to make money out of postage. Royal Mail charge £5 to 7 tracked delivery. They have had more complaints than compliments. I would urge you not to use them a company that doesn’t address complaints is not a trusted one.

1 February 2026
Unprompted review
Rated 2 out of 5 stars

Bag wasn’t in great condition

Bag wasn’t in great condition, mildew and has left behind a strong smell even after cleaning. No mention of this online either. I won’t be purchasing from them again.

12 January 2026
Unprompted review

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