Kylie Cosmetics Reviews 

Not worth the hype . Super overrated and overpriced for something that contains loads of chemicals .

I bought to my girlfriend & she was happy! ;)

I heard great things about the makeups, I was able to purchase some limited products at MECCA when back in Sydney which I really liked, so decided I wanted to purchase more.

I live in Hong Kong long term, unfortunately Kylie cosmetic do not ship directly here, unless I go through third party websites, which some are overly priced or don’t have the specific product I wanted, so I decided to order directly from Kylie Cosmetic and ship it to a HK company warehouse in the states, then have them ship to me instead. FYI I’ve been using this company for over 6 years now, never once had an issue. The order dispatched super quickly on Jun 22 and delivered on Jun23.

The tracking number that Kylie cosmetic has provided didn’t match on the warehouse system. Found out that instead FedEx, it was FedEx Smartpost. Apparently Smartpost means USPS, so most likely the tracking number changed.

So I contacted Kylie Cosmetic on email, asking if they could help provide or find out the new tracking. Had around 2-3 emails with the same representative, but instead of helping and reading what I’m asking for, her last email reply was “ I apologize that you did not receive your order. Unfortunately, we are unable to offer a replacement or refund since since you used a third party delivery address as your shipping address, we do recommend that you reach out to people at the address for compensation. Kylie Cosmetics does not condone the use of third party shippers.”

I was so confused…since when did I even asked for a refund?! I was only asking for a new tracking number! I didn’t mentioned anything about lost package either.

I replied saying I think there may have been some misunderstanding and that they should read before replying. The first few email replies were quick but now I guess they have decided to just ignore me.

I guess this experience has made me question whether I will want to order directly from their website again in the future, afraid if something goes wrong no one would help.

Very disappointing, because I was looking forward to finally trying the products that I couldn’t get from HK or MECCA in Sydney.

I ordered a lip balm bundle for £92 and they sent me one shade “pink me up at 8” and still have not refunded me or rectified the missing items. One of the worst companies I have ever dealt with, customer service are a bag of rubbish and clearly shows money can’t buy anything. Robbing people of money and not delivering on it

NOT WORTH YOUR HARD EARNED MONEY!
This mascara was gorgeous…for 5 minutes. Once opened the product became dry and clumpy REALLY quickly.
Celebrities capitalising on their fame, targeting the easily influenced with sub standard products is a NO from me.

Ordered the Wizard of Oz kit Wizard of Oz lip glosses, and two other lip glosses. When my order came in the mail, it was a completely different order. I understand things go out of stock, but I would’ve expected an email from customer services apologizing. Maybe giving me the option of waiting until they were back in stock or changing my order or just being reimbursed altogether. I ended up just saying whatever, and trying out the products they sent they sent lip kits lip, glasses, and a blush. Everything smells weird and felt super sticky. Almost like glue on my lips. It just me and my lips feel super dry. Definitely doesn’t make me feel sexy terrible products. Terrible customer service don’t recommend.

Nothing special at all!!!
IT DOES CLUMP!!!!! thats the reason i purchased this.
No different to a £5.99 mascara do not waste your money!!!

Dreadful product, smudged immediately - was but water resistant as claimed. Package took a long time to arrive and was damaged, product smelt really strange and I threw it out in the end after two uses. Waste of money. Don’t brother!

Excellent customer service. Person named Grace was so quick & efficient. I have never had such a positive response from any company. My issue was resolved straight away without any problem. Highly recommend them.

Shipping took long, good product

So bad, the lipstick literally ruined my beautiful lips

Ordered the Matt lipstick, the product is awful. I was so excited to be disappointed, rip off, waste of money. The quality is really bad, I literally had flakey bits on my lips from this product. Never buying again. Better off spending $2 on a lipgloss honestly!

The matte lipstick is extremely drying and overpriced. Kylie is selling really cheap stuff for a crazy price just because she slapped her name on it. There's much better products on the market

i wouldnt buy anything from a liar who lies to her customers promising amazing results when she went and got plastic surgery. her lip kit isnt the best the colours dont look good or feel good. Shes also a terrible person and is a bully towards selena so i wouldnt support kylie at all.

The order I received was not what I had ordered. Instead I received two lipsticks. I am very displeased and mad, this was my first time ordering from this company,I was very excited but now I feel annoyed and will never order again.. I'm still waiting for a response on this order

Received the wrong item. My packaging was dirty. Honestly was so disappointed I spent alot of money on my order and was so excited to receive it. The quality of the products are not good and definitely not worth the price! There are far cheaper products out there that are 10x better.

To be honest I only ordered to see if they hype was worth it.
It is!!!
I love matte lips, but so many can be drying.
My lips don’t feel dry with this, and it really does last

On February 14, 2023, there was sale going on for $10 lipstick. So I bought 13 lipsticks which I thought pretty good deals. It took me a day or two to get an email Order Confirmation that’s because I kept bombardare with my email. Then because of they processed my order a day after the sale was ended, they charged me with regular price. It’s not my fault and it was their problem to slowly process the order. Please be aware of their business! If this is how they run your company, sorry you just lose ONE customer.

The worst customer service I was waiting for my package almost 15 days after paying for it to be expedited come to find out FedEx said my package was empty. There was no product I ordered for lip glosses. They told me to contact Kylie, Jenner cosmetics. I emailed them seven times. I don’t know if their customer service email is automated all I kept getting was that it’s in transit explain to them how FedEx it to contact them because the package was empty. It was not going to get delivered and basically they just took my money and no product and no one is getting back.