Kwikpark Reviews 

I am very satisfied with their services. Most of the time the staff reached on time and cars are safe.

They take over 1hr to bring your car when you land. Could definitely plan better and be a bit more empathetic towards arriving customers.

Very good customer service, used this company for the 2nd time. I had a very good experience both times, would recommend to anyone looking for a good experience with affordable prices +secure parking.

Really wish we’d read reviews before booking! Disappointing from start to finish. Called 30 mins before arriving and had to wait 40 minutes for car to be handed over. When returned left waiting way over a hour despite countless calls chasing updates, always being told 5 minutes away. Car finally arrived back in what can only be described as a disgusting condition which is going to have to be professionally cleaned to remove droppings and tree sap. Car also have over 80 miles added so not sure it was parked nearby and in a secure compound. Really should have done our due diligence before booking and definitely won’t be making the same mistake again. Please do yourself a favour and avoid this so called professional business

Absolute shocking service, waited over 90 minutes after being told at least 10 times they’re “5 minutes away”. When the driver finally arrived he was aggressive and rude and raised his voice and refused to say why he was late and where the car has been parked as the car was absolutely covered in bird poo to point you couldn’t see out the window. Called to be told it was parked at the Holiday Inn yet following email complaints was told it was parked elsewhere. Reading reviews it seems they park their clients cars anywhere they can find. We have asked for insurance information to be told they don’t send it… Avoid if you’d like your car back clean and within a reasonable time after landing off a long flight.

*** AVOID COMPANY AT ALL COSTS ***

Currently been stood waiting an hour and 24 mins. Being told on multiple occasions the driver is 5-7 mins away. Won't tell us where they actually are or where the car is.

Called when landed and once luggage was collected as instructed. No sign of car.

Do not use this company. Rude and just fob you off.

I booked through AirParker/Kwik Park (both companies are run by the same people), trusting that my car would be handled professionally, kept in a secure location, and registered correctly with the authorised car park. Unfortunately, none of this happened.
While I was abroad, my car app showed that my vehicle was being driven around to different locations, which I had never authorised. This resulted in a parking charge. The parking charge I later received came from the Holiday Inn car park, which is where they chose to leave my car. This was not the location I booked or agreed to.
Despite paying in full and providing proof of my booking, they failed to register my vehicle properly. Their error resulted in a parking fine, which has now escalated to debt recovery - something that should never happen when a customer has acted entirely in good faith.
When I contacted them about the fine, I spoke to a man called "Jay", who was extremely rude and unhelpful. After reading other reviews, it appears many customers have had similar unpleasant experiences with him. I was told the issue was being “dealt with,” but nothing was done. No apology, no accountability, no resolution.
This entire situation was caused by their mishandling of my booking and their decision to move my car around without clear permission. I trusted them to provide the service.
I strongly warn others not to use AirParker/Kwik Park.
The lower prices might look tempting, but it is absolutely not worth the risk. My experience has shown serious concerns about how vehicles are managed, where they’re taken, and how customers are spoken to when something goes wrong.
There are safer, more reputable airport parking companies available. I would advise avoiding this one entirely. I relied on them to provide the service I paid for, and instead I’m left dealing with a penalty and unnecessary stress.
Given my experience, I cannot recommend this company. Customers should be aware that AirParker and Kwik Park are operated by the same people, and my case raises serious concerns about how vehicles are managed and where they’re being taken.

Great service.
On time, highly recommended a d will use them again.

Be Careful!
Expensive Sun glasses stilen from the dashboard ! Nonreplies from management at all. Avoid the company

Used for holiday out of T2 for a couple of weeks. Smooth drop off, driver was waiting despite horrific traffic jam on the slip road into the Heathrow short stay car park.
Upon collection the car was there but had to wait ~20min for the driver to bring the key. However received a refund for the additional parking charges.

Fantastic service!
I truly appreciate the personal care given by Zubi for sorting out the MOT in our absence.
I would recommend anyone to avail their services.
Thank you Zubi

Warning! Avoid this cowboy parking outfit! They lost the key to my car and have caused us so much inconvenience and several trips to Merc dealership to arrange replacement key! They are completely incompetent and seemed to take the whole thing lightly. Left my Mercedes with them for 2 weeks at Heathrow airport (meet and greet) in August this year, our flight back to Heathrow arrived late and it was approx 11pm when we called them to request our car, was told that they couldn't find our car key!!! Fortunately, we had the good sense to bring our spare key, so a guy came to collect our spare key from Heathrow after some time and then they only returned with our car after 45 mins, so we had to wait at airport for them to bring us our car, so it was gone past midnight and was travelling with my tired young ones and after a 5 hour flight, this was the last thing we needed! I was told that they would take a few days to keep searching for our key, after a few days I had to chase them for an update on our car key, just to be told that they'd need another week to look for it but promised that they would reimburse me for the cost of a replacement Merc key plus refund me 50% of the cost of the parking (£92). They never found key so they paid me price of new key (£475!), but they never refunded half of parking charge as they promised so many times, even after emailing them asking about refund they never responded. They just added insult to injury with this. My advice, pay a little more and go with any other parking service but these cowboys!

Pick up was easy. Collecting vehicle, noticed damage to bodywork, acknowledged by KP. As I live in the West Country was told could be repaired next time I was visiting! Had damage repair estimated, contacted KP to see how they wish to proceed as the damage far exceeds their T&C’s as small damage. No answer to emails or WA, telephone only to driver who told me they will do nothing and all repairs go through their garage in Slough. Unacceptable on all levels, avoid at all costs.

ID cards not available from driver who collected car upon arrival. Car was returned damaged but the driver returning the vehicle did not wait around for any inspection to take place. Numerous attempts to make contact but all have been ignored. I definitely WOULD NOT recommend using this company.

I have been a loyal customer of Meet & Greet for nearly 20 years and have always trusted them with my vehicle. Earlier this year, I used their service without any issues. However, my recent experience in August was nothing short of a nightmare.

When my vehicle was returned, the two drivers barely stopped — they handed me the keys and drove off without giving us a chance to inspect the car. Upon checking, we immediately noticed significant damage to the front door. I called the driver straight away, and to his credit, he returned and took photos of the damage. We also took our own pictures as evidence.

I was told to email the photos and assured that someone would contact me within 24 hours. I never received a single call.

I repeatedly tried calling their other mobile number over the following days, only to be ignored. On the fourth day, I finally got through — but was met with an extremely rude and unprofessional individual who not only refused to take any responsibility but also claimed the damage was already on the car (which is completely untrue).

The repair has cost me nearly £1,000 out of pocket.

Given the way this situation was handled — the lack of communication, accountability, and professionalism — I’ve also begun questioning whether this company even holds the appropriate insurance to operate such a service.

This experience has left me deeply disappointed, and after two decades of trust, I will not be using Meet & Greet again.

I was asked to call tis parking company 30 minutes before I was due to arrive at Heathrow Terminal 5. I did exactly that. When I arrived there was no driver to pick up the car. I called again and the guy on the phone asked me if this was my first phone call. I told him no its my second. He told me that I didn't call this number 30 minutes earlier. I said are you calling me a liar because I did. He said yes you are a liar!!!! I sent a screen shot of the phone call history proving I wasn't lying !!! He then refused to answer the phone. A guy eventually turned up 30 minutes late with no apology... WILL NEVER USE THIS COMPANY AGAIN !!!!!

Would not recommend, landed in terminal 2, rang and was told there was a 1.5 hour delay and if we wanted our car we’d have to go all the way to Terminal 5. Shocking after a long flight. Once there noticed passenger side door scratched, they said they didn’t do it but photos to proof it wasn’t scratched on drop off.. he just shrugged his shoulders and said, ‘ wasn’t them!’ Just spend the extra £££ and don’t bother with these cowboys. Added 2 more hours to our journey home because of having to get to Terminal 5 with a family and luggage.

Absolutely brilliant service. Before I reached Vallet driver was waiting in airport. Starting from booking till I picked up my car it was very pleasant and professional. I will be using their service always and I suggest everyone to use it. Very reliable.

Don’t do it. Don’t be tempted by the price…you call them twice on land and bag collect, they have plenty of time to get to you, then they tell you they’ll be 30 mins…yr off a long haul flight overnight it’s early in the morning…I could be halfway home by the time they get here. Not a service I’ll pay for ever again!